Job Field: Sector in Logistics

  • Bonds & Documentation Associate 

Operations Associate

    Bonds & Documentation Associate Operations Associate

    Job description
    Damco Kenya is currently hiring for Bonds & Documentation Associate to be stationed in Mombasa.
    In DAMCO you will be part of diverse team of country/Area and GSC and CSO. We strongly encourage continuous learning at work and sharing of best practices by rewarding innovations. As an organization, we strongly believe in a people-centric approach with emphasis on employee engagement.
    We Offer
    A visible role where you will
    be responsible for preparation of customs files, Lodgment of customs entries and online attachment of all relevant documentation. Correspondence with customs officials on all bonds matters and timely briefing of management on matters to do with bonds. Follow up and confirmation of duty payment. Processing of IDF and lodgment of custom bond entries. Provision of correct bonds guidance to clients
    In return, you will gain valuable experience in long-term strategy planning and execution, negotiation, and play a pivotal role in setting the future direction of Damco EAF.
    Key Responsibilities

    Compiling export documentation files for lodging with customs.
    Sending pre-notifications to KPA to secure charges for cargo to gate in.
    Liaising with the port team to ensure entries have been released for handover to KPA.
    Work with the port team to ensure extra costs i.e. plugging charges are secured on time and forwarded to the CSO.
    Ensure timely bond cancellation.
    Promptly alert the CSO team members of any operational challenges for resolution
    Ensure timely processing of clearance documents
    Work proactively against limiting the financial exposure in the daily operations especially penalties and fines from KRA.

    Who we are looking for

    Diploma in freight forwarding or Shipping Course from a reputable Certified Training school.
    At least 1 year experience in the Logistics sector with Operations experience
    Extensive knowledge of custom and port clearance procedures and local documentation requirements.
    Excellent communication skills and the ability to communicate confidently in English and Swahili
    Well organized when working under pressure

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  • Senior Transport Business Manager

    Senior Transport Business Manager

    Duties and Responsibilities

    Supervision and oversight of a mid-size transport department ensuring all processes and procedures are adhered to;
    Customer service excellence; ensure all clients’ expectations as per transport SLAs are met and exceeded and complaints and crises are resolved within the set timelines;
    Correct allocation of drivers in the schedule and ensuring proper briefing of drivers with the final transfer Schedule for execution;
    Ensure Transfer Schedule is circulated to relevant staff at the scheduled time;
    Ensure that Company fleet is well maintained and serviced and proper inventory of revenue, expenditure and administrative records are kept;
    Ensure that services offered are authorized/approved for and fully supported with the requisite documentation;
    Ensure that Company vehicles are compliant to all applicable transport policies, legislation and procedures and used in accordance with Company rules and regulations;
    Responsible for optimal utilization of transport department resources and ensure that the department operates within budget;
    General administration of the transport office; ensure personal hygiene and grooming of drivers and other transport department staff as well as cleanliness of all company vehicles as per ISO,company and client standards;
    Evaluation of competency gaps, identify training requirements, improvement of training programs for Transport staff and recommend to HR;
    Ensure overall HR management of transport office, including  monthly staff meetings, shiftrooster, off schedules, annual leaves and timely appraisals

    Requirements
    The successful candidate will have:

    Should have a degree in Business related studies
    Diploma in Logistics and Fleet Management will be an added advantage
    Minimum 5 years’ relevant working experience preferably in fleet management
    Should have excellent customer service skills
    Must be computer literate
    Have strong leadership skills
    Have energy & ability to work odd hours
    Excellent communication & interpersonal skills
    Excellent organization skills and attention to detail
    Must be proactive and able to “think on their feet”
    Must be a team player and able to work well under pressure
    Fast learner and possess a lot of drive and passion for the job.

    Charleston Travel Ltd is an equal opportunity employer.

  • Operations Coordinator Logistics

    Operations Coordinator Logistics

    About the role
    As the Operations Coordinator, you will oversee operations follow up and customer experience management for some of our key accounts. You will ensure we continually offer great service to our clients and bring up client’s feedback to management for corrective actions.
    Responsibilities

    Preparation and reviewing of quotes for the accounts
    Drive the negotiations to attain the best rates from vendors
    Running freight coordination operations in General Cargo and Household goods.
    Organizing deliveries and pickups, clearing operations along with clearing agent, making sure of fast invoicingand customer satisfaction.
    Organizing booking with the shipping lines and airlines for all outbound shipments, based on received rates.
    Keeping the clients constantly updated on the status of their shipments
    Organizing regular meetings with the clients to get feedback and understand ways to improve the service.
    Consolidate information gathered and make recommendations to management on improvement of the operations.
    Responsible for managing front of the house operations – taking client phone calls and walk-ins, and fieldingcommunications with vendors, prospective vendors, KRA/Customs…
    Occasionally extend your support to other functions aimed at achieving the goals of the organization.

    Qualifications

    3-5 years of experience ideally from a shipping, logistics background
    You have experience in Relocation and Household goods operations
    You have a track record of successfully managed client’s experiences
    You know how to communicate to stakeholders from diverse geographic and socio-economic backgrounds
    You have a vibrant personality and are a natural relationship builder
    You have outstanding organizational and coordination abilities
    You have 2-3 years driving experience with valid BCE driving licence.
    Ability to plan, organize, prioritize and perform multiple tasks in an orderly, efficient manner
    You have excellent email writing skills, clear and concise while still maintain a courteous expression
    Proficient in MS Office (Word, Excel, Outlook, Power Point)

    Competences

    You are highly adaptable and will easily blend with our tight team.
    You are confident to express your thoughts and give recommendations to management
    You take a proactive approach in addressing new situations and challenges
    Are open and comfortable working in an open and transparent culture, to receive feedback, positive or negative
    Are excited to work in a dynamic organization that blends start up and traditional approaches to management.
    You are open to flexible working hours and at the same time willing to stretch into longer working hours as perjob requirements.

    Other information

    This opportunity is based in Nairobi, Kenya. We will arrange a 3-month probation period with learning and performance objectives.

  • Operations & Logistics Manager – Distribution Company 

Business Development Officer 

Finance & Admin Manager

    Operations & Logistics Manager – Distribution Company Business Development Officer Finance & Admin Manager

    Our Client is a medium sized company based in Nairobi that imports and distributes a wide range of pesticides to farmers and farms in Kenya.  They seek to hire an efficient, competent and reliable Operations manager.
    Responsibilities

    Develop and implement operational systems, processes and policies in support of the business including reporting, information flow and management, business processes and planning.
    Daily running of operations and people management
    Fleet management and quality control including maintenance of vehicles
    Fleet performance and oversight
    Reviewing and Managing Budgets
    Manage relationships with 3rd party service providers
    Co-ordination and management of field staff and activities
    Oversee custom clearance for imported products
    Ensure logistics team follows stock control policies and processes
    Develop and implement a business strategy so that both execution and KPIs are effectively managed and well accomplished.
    Continuously evaluating operational processes to enhance the efficiency and quality of deliverables
    Ensure the effective monitoring, control and support of service delivery, ensuring best practice systems, methodologies and procedures are followed by the teams

    Qualifications

    A Degree in any business related field preferably Logistics or Operations Management.
    5-7 years’ experience in operations or logistics management
    Demonstrated commitment to high professional ethical standards and honesty.
    Excellent people management and supervisory skills, open to directives and commitment to get the job done efficiently.
    Past experience in operations management.
    Excellent interpersonal and communication skills
    Team player with strong organizational and coordination skills; able to effectively establish optimal work schedules
    Analytical, factual, and ability to look at situations from several points of view.
    Able to drive initiatives and implement best practices in operations management

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  • Fleet/Trucking Officer 

Health & Safety Officer 

HR Consultancy Business Development Officer

    Fleet/Trucking Officer Health & Safety Officer HR Consultancy Business Development Officer

    Our Client is in the logistics industry currently looking for a Fleet Officer. Reporting to Operations Manager, The Fleet Officer will provide support to Operations and Workshop departments.
    Main Duties and Responsibilities

    Monitor all drivers in their daily duties (daily vehicle inspections, preventative maintenance reporting, filling of work tickets, cleaning of vehicles, etc.)
    Vehicle usage control by tracking and reporting on vehicle movement and positions regularly on a daily basis
    Monitor all vehicle movements, to ensure that no vehicles move without proper authorization or work allocation.
    Ensure the vehicles are always clean, insured and road worthy and that all accidents, repairs and defects are reported and attended to.
    Prepare regular reports on vehicle mileage, fuel consumption, breakdowns, repairs and maintenance in accordance with company standards. This includes data entry on the Fleet management system and generation of reports from the system.
    Maintain all Fleet related records and documents (vehicle insurance, vehicle fuel logs, vehicle inspection reports, and all other fleet documents).
    Monitoring vehicles and driver performance and identifying opportunities for optimization
    Assist the Operations Manager in operational duties as may be allocated.

    Key Result Areas
    The accountability areas are as follows;

    Clear and detailed reporting
    Proper documentation
    Attention to detail and clear coordination
    Clear and timely communication

    Knowledge and Skills Required

    A Bachelors degree in Logistics or Fleet Management or Mechanical engineering or any other related field
    Professional course in Logistics or Fleet Management or mechanical related field will be an added advantage
    Minimum of 3 years work experience in fleet management in a busy organization
    A valid Certificate of Good conduct and a clean driving license
    A track record of success in fleet management
    Computer literacy and ability to work effectively with a variety of IT based tools
    Excellent verbal and written communication skills.
    Excellent analytical and problem solving skills
    Proven track record of using a fleet tracking system
    Good interpersonal skills
    Ability to work under pressure and long hours

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  • Operations Clerk

    Operations Clerk

    Job Description

    Prepares and scrutinises all the paperwork in the Customs and Our Operations files making sure that files and full and complete before the approval /passing of entries. And that the documents are adequate to perform customs clearance smoothly.
    Releases Delivery Orders from the various shipping lines and any other carriers.
    Makes sure to promptly process all documents through customs and the other stake holders involved in the clearance of cargo from the Airport, Port, etc.
    Co-ordination of Airfreight, Sea freight, Road, Transit and local loading for Nairobi, Mombasa, upcountry, border stations and beyond.
    Responsible for all document processing in Nairobi including file opening, customs entries, CFS entry lodging and processing, Gate pass preparation, etc.
    Ensuring compliance with all governments, other stakeholders and Customs regulations.
    Maintaining proper records in operations and customs files.

    Responsibilities 

    Opening of all job files for Airfreight, Sea freight Imports and Export jobs as well as Road Service activities undertaken by the company.
    Making follow ups for arrival of shipments and informing the Operations/ Declaration Officer of the same.
    Coordination of documentation with both customs and other relevant parties who include and are not limited to CFS/KPA/ Port Health/ KEBS/ Banks / Shipping lines, GBHL etc.
    Responsible for collection of shipping line Invoices and processing of the Delivery Order.
    Ensuring all shipments are released with customs within 24 hours of lodging the files with customs and as per the standard level agreements (SLA)
    Monitor clearance of local, transit and transshipment cargo to make sure cleared within the free period. Follow up till delivery and make sure Invoice done by submitting all the disbursements and costing immediately shipments depart Mombasa for final delivery.
    Making sure to update the Operations / Declaration Officer on a daily basis and as demanded from time to time.
    Handling all contact with Customs and other stakeholders and informing Management on any difficult situations for intervention.
    Ensuring that all statutory laws governing cargo clearance as stipulated in the government acts are strictly adhered to.

    Key Performance Areas

    Ensure SOPs in place for all products undertaken and adhered to.
    Ensuring all cargo cleared within the shortest period and storage free where documents provided in advance.
    Ensure no offence from customs due to wrong handling of shipments and staff mistakes.
    Making sure that costs are kept to the lowest possible level so that Profit levels are maximized.

    Key Skills

    Full and Comprehensive Understanding of the clearance process for Import and Export cargo for local and transit service in airfreight, sea freight and road freight.
    Basic understanding of the Customs ACT as well as EACCMA regulations.
    Proper understanding of the Management of Bonds.
    Strong attention to detail especially during lodgement of files as well as during verification of shipments.
    Strong Interpersonal and Communication Skills.
    Ability to indulge third party stakeholders to the highest Authority in Customs, KEBS, Port/ CFSs/ Shipping lines, etc.

    Qualifications

    4-5 years’ experience in the clearance of cargo at the Airport, ICD, Port/ CFS/ Oil Terminal / GBHL, etc.
    Diploma in Clearing & Forwarding is preferred
    Previous handling and cancellation of bonds
    East Africa Customs Freight Forwarding Practicing (EACFFPC) Certificate from KESRA

  • Customs Clearance Officer

    Customs Clearance Officer

    Job Purpose: S/he will be handling Customs clearance. Will liaise with relevant stakeholders to ensure clients cargo is cleared in a timely fashion and proper documentation is made.
    Responsibilities

    Work closely with all stakeholders in planning strategies so as to clear and release the client’s shipment on time
    Assist in prioritizing shipment which requires immediate clearance with customs and prepare report on shipment released and pending shipment to be cleared on a daily basis
    Liaise with customs and other relevant authorities for any issues that will arise during clearance of cargo
    Process customs clearance documentation for the clients and liaise with relevant authorities on a daily basis so as to deliver excellent customer service to all customers
    Work on assigned key account customers to ensure their needs are met in a timely manner
    Continually develop knowledge on customs qualifications, ensuring new regulations are understood and implemented where required
    Meet or exceed established goals relative to on-time delivery and shipping accuracy performance for customer shipments
    Improve operational efficiencies to increase ability to process customer orders using both systems and physical improvements
    Ensure proper compliance and adherence to export /import administration regulations
    Declaration of warehousing, removal entries and import declaration forms (IDF) in the Simba and Orbus (KRA Online) systems; and submitting them to customs;
    Review and identify the customs documentation requirements;
    Ensure that all documents called for by authorities are submitted promptly;
    Ensure that all cleared goods are also cleared from the company’s system as well as Kenya’s Simba System and the same are properly recorded for future reference;
    Advise customers on import and export restrictions, tariff systems, insurance requirements and all other customs related matters;
    Provide regular and accurate reports to the Supervisor and status of outstanding entries for clearance.

    Qualifications

    5-years’ experience in Logistics (local and International).
    Must be conversant with the KRA clearance procedures and Simba System
    FEAFFA (Federation of East African Freight Forwarders Association) Certification. Registered as certified customs agents & freight forwarders by East Africa Customs Agents freight forwarders Board (EACAFFB);
    Have knowledge of government procedures relating to imports & exports as well as knowledge of customs laws pertaining to Kenya;
    Punctuality and flexible working hours; and
    Good interpersonal relations, communication skills and possess a high degree of integrity, honesty and confidentiality.
    Must be computer literate with high proficiency in Microsoft office
    Knowledge of documentation requirements
    Must have the ability to clear both sea & air shipments

  • Roving Logistics Coordinator – East Africa & Yemen (Internal Advert – Kenya Nationals Only)

    Roving Logistics Coordinator – East Africa & Yemen (Internal Advert – Kenya Nationals Only)

    Roving Logistics Coordinator in its Regional office. The Roving Logistics Coordinator is responsible for supporting the regional logistics systems, setup and capacity building within the East Africa and Yemen Region.

    Job description
    Generic responsibilities

    Implement NRC’s logistical systems and procedures in countries assigned
    Ensure adherence to Logistics Handbook, other NRC policies and donor requirements
    Provide anti-corruption, transparency and cost efficiency focus in all processes (e.g. in procurement, vehicle management, asset management)
    Ensure safe and efficient transport of staff and materials/goods
    Training and development of logistical team
    Prepare and submit periodic reports and plans as required
    Ensure proper filing of all logistics documents in all offices
    Train and support project staff in procurement matters
    Conduct spot checks
    Conduct compliance checks

    Specific responsibilities

    Ensure all regional procurements for region are conducted in a timely and effective manner as per NRC procurement regulations
    Setup and Implement NRC’s logistical systems and procedures in the Horn of Africa, South Sudan and Yemen region
    Ensure that all countries implement the Procurement SOPs and Logistics handbook
    Support the Logistics/Procurement teams in the region ensuring that procurement and logistics support in country is effective
    Participate in emergency logistics setups in the region of Horn of Africa, South Sudan and Yemen ensuring NRC systems and processes are setup at an earlier stage
    Provide gap filling for senior logistics positions that become vacant within the region until such time the positions are filled
    Travel within the region providing support where ever and whenever required
    Conduct compliance checks in regional country offices
    Build capacity of logistics staff in the region.

    Qualifications

    Experience from working as a Logistics Coordinator or Logistician in a humanitarian/recovery context
    Previous experience from working in complex and volatile contexts
    Documented results related to the position’s responsibilities
    Knowledge about own leadership skills/profile
    Fluency in English, both written and verbal
    Good knowledge of logistics reporting systems
    Good hands on experience with Microsoft Excel, Word and PowerPoint.
    Good knowledge of NRC Procurement Procedures and regulations
    Excellent interpersonal, written and verbal communication skills
    Ability to work independently with strong team player skills
    Strong cultural awareness and sensitivity
    Ability to work under pressure and meet deadlines
    Ability to travel extensively within the region

    Education level

    Academy college / University

    Personal qualities

    Handling insecure environments
    Managing resources to optimize results
    Managing performance and development
    Initiating action and change
    Planning and delivering results
    Working with people
    Communicating with impact and respect
    Analyzing
    Coping with change

    We offer

    Duty station: Nairobi
    Contract period: 12 months with possibility of extension
    Salary/benefits: According to NRC’s general directions. The candidate will observe NRC’s code of conduct and working hours for the NRC Office in Nairobi.

  • Logistics and Security Manager

    Logistics and Security Manager

    PURPOSE OF THE JOB
    Play a key role in leading and managing FH Kenya logistics system with oversight responsibilities in procurement, fleet management, security, and logistics.
    ESSENTIAL TASKS AND RESPONSIBILITIES
    Key Result

    Policies, Procedures, Systems and Training: (20%)

    In close collaboration with the CD and senior management, develop/revise procurement and logistics policies as the need arises and support the implementation process.
    Ensure that FH Kenya policies that relate to procurement and logistics are in compliance with the country procurement framework/laws.
    Promote an understanding of logistics and procurement processes within FH Kenya. Identify areas of capacity building among staff and take necessary steps to ensure that staff understand logistics and procurement procedures through the delivery of basic training and orientation.
    Plan and conduct regular field visits; monitor and evaluate the implementation and adherence to logistics and procurement policies; identify areas of risk and make recommendations to existing practices as is suitable.
    Ensure logistics processes and procedures are in compliance with set policies, funding sources, including government procedures and policy requirements.
    Ensure that all aspects of Safety and Security, Vehicle Usage and Procurement Policies are understood and maintained and followed by all staff.

    Procurement: (20%)

    In collaboration with the Program Managers, ensure that all donor rules and regulations pertinent to the procurement of services, goods and equipment and the use of such office equipment and vehicles are followed for all donor funded projects.
    In conjunction with the CD and senior management teams, develop a long term sourcing strategy with measurable effectiveness incorporating department strategies and targets. In line with this, ensure that strategic sourcing agreements are arranged at the best possible price and in accordance with advantageous lead-times, terms and conditions.
    Take lead in procurement processes, ensuring that they are conducted above board and in a transparent manner that ensures that all required documentation is collected and procedures followed. Check and review relevant procurement documents such as requisitions, bid analysis, LPOs.
    Ensure that all procurement documents such as purchase requests, purchase orders, GIN, GRN are filed and stored and accessible during audits.
    Professionally negotiate agreements/contracts and endeavor to ensure cost reduction in procurement of country program goods and services

    Management and Planning (20%)

    Collaborate with the program teams to develop procurement plans and priorities for the different projects and periodically advise and follow up with the program teams to ensure progress on plans. In addition, develop strategies for delivery on the procurement plans agreed beforehand with the program teams.
    Participate in program planning aspects such budgeting and provide technical input as relates to logistics and procurement.
    Lead and manage Logistics/Procurement staff ensuring clarity over strategy, plans and priorities, providing supervision, guidance and encouraging effective teamwork through regular meetings and constant feedback.
    Consolidate monthly logistics reports and prepare monthly security reports to be sent to Country Director.

    Security: (20%)

    In close collaboration with the CD, ensure the development/review of the country security plans and standard operating procedures. In line with this, ensure that all field offices have contextualized security protocols and that they are updated annually.
    Conduct periodic training for all staff to ensure that they understand the country/project site security plans, tools and SoPs. This includes briefing all visitors heading to the field.
    Ensure that identified security focal points have undergone relevant trainings and are able to use all security and health related equipment.
    Proactively monitor the security situation in the project areas and respond in accordance to established protocols.
    Attend relevant coordination meetings at different levels national/country/district and develop good relationships with police and other security personnel in areas of operation. This will include UN security focal points, NGO cluster groups, other NGO security focal points.
    Ensure that radio system and FH Satellite phones, car radios and other security equipment are functioning well and that they are used in the proper way.
    Provide timely verbal and written security incident reports whenever they occur to the Country Director and SLT.

    Inventories and Asset Management: (10%)

    In close collaboration with finance teams, develop and maintain an inventory database (assets and stocks) and prepare analytical reports as needed.
    Develop a disposal plan for organizational assets as per the disposal policy.
    Institute and oversee the physical count of assets and inventory on a periodic basis, ensuring that assets and inventory are indicated in an electronic database
    Ensure proper acceptable standard warehousing/storage techniques are used in handling organizational commodities.

    Fleet Management: (10%)

    Ensure the proper utilization, maintenance and follow up of the FH fleet as well as control and management of the cost of the fleet (fuel, maintenance and repairs). Ensure that a regular maintenance plan is set up for all vehicles.
    Manage safe and affordable staff transportation (ground and air) and manage all related contracts and external associated relationships.
    Ensure the development/revision and or the implementation and adherence to vehicle policy in the organization
    Ensure that all FH vehicles have valid insurance coverage and where required, insurance claims are made in good time to cover any damage and or loss incurred.
    Ensure the proper and appropriate documentation of vehicles such as repairs and servicing, insurances, log books, etc.

    QUALIFICATIONS

    Vibrant personal relationship with Christ and possess a high level of integrity
    Christian commitment to serving the poor and in full agreement with FH’s Christian foundation and beliefs as expressed in our Vision, Purpose and Values
    Leadership and project management skills with ability to plan, lead and follow through on complex projects and activities
    Flexible, dependable, organized, resilient, self-motivated, servant leader, effective within various levels of society, good team player, and compassionate with humanitarian attitude
    Strong organizational and administrative ability
    Proficiency in Microsoft Office products, such as Word and Excel
    Ability to travel up to 30% a year
    Able to multi-task and resolve conflicts as well as possess good judgment in making decisions under difficult situations.
    Ability to develop and maintain good working relationships across the organization
    Ability to work well under pressure and in response to changing needs.
    Organized and able to keep clear and concise records

    EDUCATION AND EXPERIENCE

    A university degree in related field
    Minimum of 5 years experience in logistics management and co-ordination (strategy development, purchasing and supply, warehousing, team support, vehicle fleet management, security awareness and communications) preferably within an NGO environment
    Proven experience in humanitarian or development work
    Experience in people management with skills/knowledge on coaching and mentoring
    Proven experience in managing logistics systems and infrastructure

    LANGUAGE SKILLS
    Proficiency in spoken and written English/ Kiswahili
    POSITION IN THE ORGANIZATION
    The Logistics Manager reports hierarchically to the Country DirectorThe Logistics Manager manages a team of 3 – 6 employees

  • Intermodal Associate

    Intermodal Associate

    Maersk Line are looking to hire a conscientious Intermodal Associate in Nairobi who will be responsible for ensuring that all store door import/export requirements are maintained in order to guarantee the timely departure of import/export cargo as per service delivery requirements.
    We offer
    We offer a position in a challenging and ever-changing environment in which you will sharpen your industry knowledge as well as your communication skills and techniques. You will have a chance to focus on creating valuable relationships with our current and new customers.
    Key responsibilities

    Reports daily store door movements, service failure issues and other challenges to supervisor
    Improves Inland Operations’ processes
    Coordinates with rail, line and terminal operations to ensure movement of containers as planned
    Maintains data integrity through accurate inputs/updates to all related systems
    Implements methods and measures to drive intermodal, positioning and storage costs down
    The main responsibility of the position is to ensure a smooth operation / service delivery of each Through Bill of Lading
    Follow local intermodal procedures which are in line with global SOP.
    Use designated MLB system as the daily intermodal dispatch tool.
    Keep close track on the service providers and ensure they perform ing in accordance with the signed contracts and SOPs.
    Report non-conformance of vendor’s service and data quality.
    Submit manifests to vendors on time to facilitate documentation and railing / trucking of containers.
    Ensure operational efficiencies are brought to the attention of the General Manager and incorporated.
    Ensure that customer service is of the highest standard
    Coordinate Triple C shipments to ensure OTD of all cargo as per requirement
    Optimize intermodal resource and cost allocation process according to global intermodal SOP, in order to ensure the best service at the best possible price to ensure the maximum value for money is received.
    Reach the best optimized operation for maximum cost saving.
    Close to local market to be aware of competitors’ intermodal strategy and price.
    Liaise with cost control and CS to ensure all costs are correctly captured and recovered from Customer
    Identify and report potential risks and issues while implementing global intermodal SOP and METS+.
    Optimize local intermodal procedures to be in line with global intermodal SOP
    Maintain daily operation communication with internal and external customers, including order validation and acceptance.
    Meet customer’s satisfaction per customer service’s instruction
    Set up SOP between internal and external parties for trucking, railing / trucking arrangements, work order dispatch and other matters which need to be coordinated. Ensure these SOPs are strictly followed
    Ensure all queries related to Intermodal from internal and external parties are attended quickly and properly.
    Respond to all enquiries via email, letter or telephone in a timely manner no later than 24 hours after receipt.
    Be punctual to work and all business appointments.
    Ensure that the Maersk Line vision and core values guide you.
    Make suggestions for improvements in all matters within your area of responsibility
    Actively take part in the process of understanding the interaction and cooperation between all sections and departments, and personally use this knowledge to contribute to smooth daily tasks
    Daily work order dispatch statistics.
    Timely report system error or other problems and take record.

    We are looking for

    3-5 years of experience within International Shipping, transportation
    Planning or Logistics management,
    Customer Service skills
    Interpersonal skills
    Commercial mindset
    Fluency in English
    Fluency in Swahili