Job Profile
Reporting to the Country Operations Manager, the Port Agency Manager will be responsible for leading and managing a vibrant team and ambitious team. The position will be based in Mombasa.
The incumbent’s duties and responsibilities shall be as follows:
Port Operations Management
Supervision of all ships agency operations to exceed customer expectations
Coordination of port operation communications, progress reports and updates
Ensure reporting timelines are met and reports are accurate and relevant
Spearhead new service requests and vetting and listing of new contractors
Ensure proper planning for ships operations execution including pre-planning, post-operations meetings and reports
Ensure arrangement for safe berthing for vessels and deal conflicts with Port Authority.
Ensure port disbursement accounts are completed and invoiced in a timely manner, with the assistance of the finance department where necessary.
Customer Service Management
Ensure customer needs are met within timelines
Ensure customers are informed on operations and any required information regarding their shipment
Ensure zero customer complaints, and if any, ensure they are solved well
Analyze statistics or other data to determine the level of customer service
Ensure current legislation regarding all port related matters are communicated in timely manner to all clients and operational teams (i.e. security / immigration).
Crew Management
Ensure proper handling and transfer of crew
Attend to crew needs as per procedure
Leadership
Be responsible for achievement of departmental budgeting and target setting
Formulate and supervise implementation of procedures and abide by contracts for appointed contractors
Ensure company information is safeguarded from misuse submit timely reports
Develop KPIs for each staff within department and carry out performance evaluations together with HR Department
Monitor quality of service offered over our quality standards.
Contract with reputable suppliers to provide best service and price available.
Source potential port agency opportunities and research product requirements in order to participate in bids.
Career Growth & Development
Train all agency staff on all aspects of agency and monitor and control performance
Supervise performance of employees ensuring it is of a high standard.
Other management duties.
Quality Management System implementation & monitoring
Comprehensive monthly, quarterly and annual reports.
Adherence to set budgets.
Any other duty assigned by management from time to time.
Key Performance Indicators
100% compliance on Ships Agency Procedures
100% customer satisfaction
100% QMS implementation & monitoring.
100% Ship Agency budget management.
Key Competencies and Skills
Qualifications
A minimum degree in Business Administration, Management or a relevant degree.
Professional qualification in shipping (ICS), maritime or logistics is an added advantage.
IT Proficiency in all Office Suites packages.
Knowledge on ERP software a must.
A minimum of 3 years progressively in Ship Operations.
Competence & Skills
Excellent communication skills
Analytical and critical thinker.
Excellent team leadership skill.
Ability to work at strategic and tactical levels.
People developer, mentor and coach.
Reliable & practices good work ethics.
Team player, self-driven & motivated.
Honest & of high integrity.
Job Field: Sector in Logistics
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Logistics Manager
Logistics Manager Job Key Responsibilities
Daily running of operations and people management
Fleet management and quality control
Fleet performance and oversight
Preparation of annual budget
Oversee all the financial matters, planning and making long term strategies for the growth and progress of the company
Supervise new employees in the department
Qualifications for the Logistics Manager Job
A Degree/Diploma in any business related field preferably Logistics, Transport Management or Operations Management.
8-10 years experience as a Logistics/Operations Manager
Valid certificate of Good conduct
Demonstrated commitment to high professional ethical standards and honesty.
Excellent people management and supervisory skills, open to directives and commitment to get the job done efficiently.
Past experience in operation management in a service oriented industry.
Excellent interpersonal and communication skills
Team player with strong organizational and coordination skills; able to effectively establish optimal work schedules
Analytical, factual, and ability to look at situations from several points of view.
Able to drive initiatives and implement best practices in operations management -
Manager / Clearing And Forwarding Manager – Retail Shops Manager – Digital Products Manager / Logistics Assistant Manager – Legal (Litigation) Services Assistant Manager – Retail Shops General Manager Legal Services / Corporation Secretary
EXTERNAL ADVERTISEMENT (REF) NO 1/ 2017
Duties and Responsibilities
Responsible for all operational planning and administrative duties in the clearance and forwarding of Cargo.
Work closely with customers, colleagues and third parties to ensure smooth operation to meet deadlines.
Act as a consultant in the customs, logistics and warehousing matters.
Coordinate receiving of clearance/shipping document from customers.
Maintain current knowledge of relevant legislation, political situation and other factors that could affect services to customers.
Negotiate contracts, transportation and handling cost.
Oversee preparation and processing of import/export warehousing and transport document through custom port authorities and shipping lines.
Oversee arrangement of payment freight charges port storage/handling and other charges on behalf of the customer
Take responsibility for custody and storage of the cleared cargo until it is delivered and received by the customer.
Oversee timely preparation of billing statement of account and invoicing to enable effective management of payments.
Perform any other duty as assigned by the supervisor.
Requirements for Appointment
Bachelor’s Degree in Business Administration, Economics, Commerce or equivalent;
Relevant Master’s Degree or Professional Post-graduate Diploma;
A minimum of 5 years’ experience in clearing & forwarding business
Membership of relevant professional body;
Proficiency in computer applications
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Kenya Inland Operations Manager
Key Responsibilities
Managing inland operations in Kenya, and providing support and guidance for operations in daughter countries. The daughter countries in the Eastern Africa Cluster are organisationally independent but work closely together with the Cluster functions for best practices and support.
Handling intermodal design and cost picture for intra-country products including rail, truck and barge operations.
Achieving the lowest possible cost in operations and owning the cost management function. Acting as consolidating entity for the daughter countries.
Working with commercial departments in country to provide defect free service to customers.
Maintain the control environment for the operations function in the Country.
Delivering on equipment management targets such as Stock Factors and Inland Distribution.
Exercising leadership and grooming talent to ensure a sustainable leadership pipeline.
Provide leadership to the Operations team.
Set KPIs for the operations team to provide framework for daily work.
Ensuring Maersk Line maintains the lowest cost base in the country in comparison to the competition.
Provide a learning platform for operations staff to ensure competencies are built and maintained.
Provide support to the daughter countries.
Develop local operational policies using framework from Centre BPO and channel these through to daughter organisation.
Set performance measures for external vendor deliverables and follow up on performance.
Intermodal management.
Guide Liner Operations Cluster in the procurement of inland and waterside services.
Inland equipment management, managing stock targets and land to port distribution.
On site crisis management – also on behalf of Liner Operations Cluster.
Handle cost management items for intermodal and positioning costs.
Deliver joint Liner Operations Cluster/Cluster game plan, in line with the HomeRun initiative.
Deliver on cost targets including monitoring performance in liaison with Liner Operations Cluster.
Deliver on operations targets set by Cluster Top for inland operations and by Liner Operations Clusters for port operations.
Deliver operational excellence in the country cluster.
Attain clear work splits between local country organisations, and between local operations and Liner Operations Cluster.
Drive best practice behaviour in the country cluster.
Ensure smooth, unified efforts for the benefit of internal and external customers.
Who we are looking for
Thorough understanding of line core business processes. Understanding of terminal operations and general container business drivers.
At least 3-5 years in a management role in a global/multinational company as operations manager, procurement manager, commercial manager.
Thorough knowledge of procurement strategies and tactics. Negotiation skills and experience
Proven project management experience
A minimum of 7-10 years or more experience in container business is the aim, however a combination of management talent and proven results will count as a strong qualifier as well strong networking skills and strong (values-based) leadership skills with proven people management experience.
Driver of results through individual contributors and senior specialists as well as external third party providers.
Excellent verbal and written communication and presentation skills including fluent in English.
Innovative individual who strives at pushing barriers aiming for targets yet unfold to produce undisputable leadership lowest cost best customer experience and superior environmental performance.
Ability to achieve results and exemplify the cultural amplifiers of Simplicity, Focus, and Teamwork.
We Offer
In this role, you will learn and acquire the following skills and competencies:
Operations Best Practice
Insights into the trade market
Process leadership including continuous improvement and optimisation
Change management skills
People management and leadership skills
In addition, you will have various opportunities to work with the leading customers in EAC Cluster, performing and excelling in a dynamic and energetic organisation and contributing to the continuous success of the cluster. -
Air Ops Associate – Declaration
Key Responsibilities
Understanding, interpreting and executing customs entry declaration to the satisfaction of Customs Dept., Damco (as the employer) and our clients at large
Entries to be declared it time as per KPI given.
Data Quality-Ensure accurate declaration to evade customs and other statutory bodies penalties
Troubleshoot and resolve operational issues / escalations
Ensure adherence to the SOP & create/modify as appropriate
Identify the areas of improvement & implementation of process improvement initiative
Timely and accurate interpretation of Hs Codes to Customs and Client satisfaction
KPI’s
24 hours period to declare entries- given all factors constant such as system stability.
24 hours to response period to mails/and customer services
Who we are looking for
Diploma in freight forwarding or Shipping Course from a reputable Certified Training school.
Five years’ experience in Similar or Equivalent position
Keen on details -
Logistics Officer
Duties for the Logistics Officer Job
In accordance to ACTED’s procurement procedures, be responsible for the procurement process of all items or services purchased on the Capital level upto the level (Scenario) agreed with the Logistics Manager
Receiving orders from the various departments, signing them and updating in the order follow up.
Responsible for signing all procurement memo for Capital level procurement;
Responsible to setting up the correct procurement procedure for each purchase;
Contact requesters to ensure correct specifications of each items ordered, in order to avoid non-matching procurement;
Ensure procurement of goods and services is always done following the value for money principle;
Accountable for Compliance with respects to all capital procurements;
Establish the monthly purchase forecast, gathering all purchase that will be done on capital level, and send it to the Country logistics Manger.
Accountable for the reception of all items delivered or in transit to the Capital office;
Accountable for quantity and quality check of all goods received on the Capital level;
Ensure the information flow between the different Stakeholders in the supply chain;
Responsible for transmission to finance all procurement files for payment
Responsible for filling the logistics and compliance procurement file;
Logistics Officer Job Requirements
Bachelor degree in purchasing Supply Management or Chartered Institute of Purchasing and Supply (CIPS, UK) or higher national diploma in store, logistics management or equivalent.
At least 4 years relevant experience in procurement and logistics management in INGOs.
Computer literate and with excellent IT Knowledge.
Excellent interpersonal skills and demonstrated ability to establish effective work relations at all levels,
Strong people management and leadership skills;
Excellent communication skills.
Strong analytical and conceptual skills.
Experience in providing inputs to proposals and donor reports in procurement and logistics.
Demonstrated experience in overall responsibility and accountability for the logistical management of an organization.
Ability to work under pressure,deal constructively with stress and working long hours.
Proven ability to prioritize tasks, meet deadlines and work with limited supervision, pro-active and a good team-player.
Being conversant in Somali language will be considered an advantage. -
Logistics and Inventory Manager
Job description
Are you an excellent communicator able to build rapport with internal and external teams? Does creating systems, processes, and efficiencies excite you? Are you a logistics and supply chain management pro?
Esoko is looking for a Logistics and Inventory Manager to build relationships with their vendors and customers. This role will also streamline their supply chain by creating and implementing systems and processes beneficial to both. This role offers an opportunity for a motivated account manager to build on their supply chain management expertise. The successful applicant would play a part in improving the lives of rural communities using technology.Esoko provides smallholders with access to inputs and finance through a virtual marketplace, while driving business for input dealers and financial service providers. Esoko was founded on the knowledge that the emergence of mobile technology in Africa could improve the lives of rural communities across the continent. Esoko has evolved over the years but remains committed to improving income for rural communities by empowering them – and the businesses that serve them – through mobile technology. They currently have operations across Africa, including Kenya, Ghana, Burkina Faso, Nigeria, Madagascar, Mozambique, among others.
Detailed Responsibilities:
Internal and external communication:
Build trust and rapport with Esoko customers and vendors. Understand their needs, to inform product design.
Maintain communications between vendors, customers, and internal teams to ensure smooth running of delivery operations.
Be a pragmatic communicator, able to interact with a diverse range of stakeholders in the field as well as an office setting.
Leverage this to communicate strategic vision, getting stakeholder engagement and buy-in.
Logistics and supply chain management:
Understand B2B account management in a supply chain context.
Grasp the human aspect of deliveries, and provides problem solving support throughout the delivery process.
Coordinate the complexities of delivering materials with different, specialized shipping needs, e.g. shelf life or toxicity.
Have knowledge of supply chain regulatory and compliance standards.
System and process creation:
A “doer” with an attitude of constant improvement who will design, implement and maintain systems and processes to streamline the delivery process.
Understand how work on the ground fits into overall strategy.
Have the analytical mindset and attention to detail needed to create supply chain efficiencies.
Seek out data to inform decisions. Spot missing information and take steps to get the data needed.
Does this sound like you?
Bachelor’s degree preferred
4 – 10 years’ experience, preferably in consumer goods, B2B account management, or logistics and supply
Customer orientated, with the ability to build trust and rapport with internal and external teams
Tech savvy, with an analytical mindset.
Familiar with using data to make evidence-based decisions
Able to give and receive constructive criticism
A “roll up your sleeves and get it done” approach to work -
Verification Officer
Verifying all the branch orders in an efficient and timely manner and cross checking the accuracy of the marshalled orders before dispatch
Responsibilities for the Verification Officer Job
Verification of the branch orders that have been picked and marshalled from Butchery, Bakery, Roastery and Central Stores against the provided documentation
Dispatching of the verified orders to the branches in an orderly and timely manner to ensure no delays
Documenting any variations that are observed during the verification process for appropriate corrective actions
Maintaining all the appropriate and accurate records that show a trail of all the dispatches for traceability
Communicating to the branches any material information on dispatch that may affect timely receipt of orders
Prepare daily, weekly and monthly reports
Perform any other duties as may be assigned by the supervisor
Verification Officer Job Requirements
Post-secondary certification in Business/Technical related fields.
Minimum grade of C (plain) at KCSE Level
Not less than 2 years working experience in a similar position, or in stores management
Computer literate with strong skills in Microsoft Excel, and Word.
Work accurately with speed to execute the assigned tasks
Effective communication skills
Good numerical skills
Possess supervisory skills
Must have very high ethical and integrity standards
Must be able to work independently with minimal supervision
Should be able to stand for several hours at a day and lift materials
Able to work under pressure or a stressful environment. -
Warehouse Logistics
General Summary
Assists with managing the warehousing and logistics of the company’s products and services within Mombasa and eventually across the country to regional offices. Assists the Logistics and Warehouse Manager with the following functions
Responsibilities for the Warehouse Logistics Job
General administration of the office including maintenance of the generator and its use, maintaining the premises (toilets, water supply).
Meeting and greeting guests
Maintaining company insurance policies for premises, staff and Vehicles Preparing monthly accounts for internal use and those for our Tanzania office.
Corresponding with the our Tanzanian exports team, Kenyan clearing agent and transporters with regards to incoming shipments for Mombasa and Nairobi
Ordering office stationary
Attending the office when the alarm goes off after hours
Attending to the book keeping entries and day to day accounting work
Maintaining daily warehouse stock list
Matching monthly stock (Stock control)
Organizing the dispatch of goods for Mombasa sales and to regional offices.
Preparing proforma invoices and invoices
Maintaining pending orders list
Preparing proforma invoices for imports
Organizing decanning and repacking of goods
Providing required data to senior management on daily basis
Any other duties that may be required
Daily bankings
Receiving and off-loading of stocks (Imports)
Maintenance of Company vehicles
Local Purchase Orders for any requirements
Qualifications for the Warehouse Logistics Job
Bachelor degree in procurement and supply with accounting experience
Minimum of 2 years in the same capacity
Good computer skills -
Garage Supervisor Accounts/Office Clerk Airport Transfer Coordinators – Travel and Tourism Conference Sales Coordinator – Travel and Tourism Accountant – Freight/Courier Services
Location: Kikuyu
Job Summary: The incumbent of this position shall supervise the maintenance and repair of a variety of vehicles and is responsible for the operation of the entire garage.
Key Responsibilities:
Supervises and participates in making diagnoses of vehicles malfunctions and determines repairs needed.
Coordinates and schedules the repair, maintenance, and servicing of vehicles and related equipment.
Reviews repair orders and daily time reports to determine that production standards are met.
In emergency situations, secures parts that cannot be obtained through regular channels.
Dispatches personnel for and responds to emergency calls.
Assists in the preparation of specifications for garage equipment and tools.
Initiates requisitions for garage equipment, supplies, materials, and parts.
Makes recommendations concerning bids for repairs, supplies, and parts.
Keeps accurate records of work performed, supplies and materials expended, inventories, and accidents, including the estimated cost of repairs and related reports.
Supervises online computer record systems related to vehicle maintenance, personnel data, and other miscellaneous data processing applications.
Participates in the administration of employee performance evaluations and application of the progressive discipline process.
Performs related duties as assigned.
Experience and Qualifications
• Prior supervisory skills is a must.• Diploma in Automotive Engineering.• At least 3 years working experience.• BCE Driver’s License (Current)• Basic Computer Skills.• Certificate of Good Conduct is a must.Key Skills and Competencies: • Substantial knowledge of vehicle repairs on various makes and models.• Strong ability to manage an auto service staff.• Familiar with automatic and manual transmission repairs.• Ability to diagnose vehicle issues and present accurate estimates.• Sound ability to articulate available services to customers.• Impressive ability to motivate staff.• Ability to work flexible schedules.Compensation: 30,000.
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