Job Field: Sector in General

Head Of Regional Protocol Office

Head of Regional Protocol Office
Based in Nairobi MSF office with occasional travel to the field and frequent work in the various section offices around Nairobi;
Full-time employment;
Minimum commitment of 2 years;
Expected start date: Jan 3rd, 2022
General position Objective and Job Environment

The main objective of the Head of Regional Protocol Office (HRPO) position is to ensure efficient & effective coordination and management of the MSF Protocol office on implementation of the HCA in close collaboration with the Regional Representative (RR), Technical Support Committee and Intersectional Board in Kenya. The Intersectional Board is composed of representatives from the 5 MSF Operational Centers in Kenya and the Eastern Africa Section Office General Director.
He/she will be the first line technical advisor & focal point on relational and compliance issues of MSF with the concerned Government ministries and departments (MDAs), and any other interlocutors (NGO/PBO Board, other International and Inter-governmental organizations) on any matters touching on the implementation of the HCA.
The HRPO will be responsible for managing the RPO team and keeping up to date all documentations (procedures, guidelines, list of key contacts) related to HCA implementation.
The HRPO will ensure regular updated and communication to the Intersectional Board.

Main tasks & responsibilities
GENERAL HCA IMPLEMENTATION and OFFICE COORDINATION and MANAGEMENT

Follow-up and analyse geo-political, legal and economical context with possible implications on HCA holders/MSF;
Periodically update a risk analysis that reflects the position of MSF with regard to potential adverse operational impact while implementing the HCA and advice accordingly;
Ensure the office set-up and organisation reflects and is adapted to its function and tasks;
Draft, propose and ensure HCA implementation strategy and vision (validated by the Intersectional Board);
Keep overview of and analyse results and challenges, identify gaps and needs;
Ensure focus on set priorities and objectives, as defined and set by the board;
Consult the Support Committee in case of need, coordinate its advice and facilitate its contributions;
Contribute to the shaping of priorities and activities of the Support Committee;
In collaboration with the Support committee, advise the Board on matters of compliance with fiscal & administrative requirements from GoK; this includes update of guidelines, analysis of agreements or MoUs.
Ensure all necessary statutory/compliance reports to MoFA, NGO Board and other relevant entities are properly and timely done;
Draft the annual RPO budget; Follow-up and manage running costs;
Deputizes as the signatory for all documents prepared by the Protocol Office;
Stay updated about and be familiar with operations in Kenya and the region, incl. visits to projecs;
Ensure information flow between various MSF entities under the Intersectional Board;
Maintain regular contacts with the key internal and external interlocutors to keep abreast of on goings and share/update & advise MSF missions;
Reach out to and exchange with other HCA holders (IOs, INGOs, embassies…)

AD-HOC/NON-ROUTINE QUERIES SUBMITTED BY (INDIVIDUAL) SECTIONS

Analyse ad-hoc queries, consult Support Team additional input and advice and share with section(s);
Coordinate, facilitate and follow-up ad hoc/non-routine issues with section involved;
Organise and facilitate communication and meetings with MDAs and stakeholders;

RPO TEAM MANAGEMENT

Technical supervision of Protocol Office staff in areas of external relations, organization and communication;
Support LOs in the organisation of their tasks, suggest changes and identify needs and resources;
Ensure Staff planning (2 LOs plus ad-hoc support) considering surges in workload, leaves and other absences;
Organize and implement rotating RPO mobile desk in the sections;
Promote constructive team spirit and mutual back-ups and exchanges;
Accompany and support LOs in potential changes in procedures and tools; Request support if needed;
Evaluate LOs, identify training and coaching needs, as well as staff development opportunities (in collaboration with HR of hosting section);
Solicit HR expertise from RPO hosting section if needed;

REPORTING – INFORMATION AND KNOWLEDGE MANAGEMENT (IKM) – VISIBILITY

Write and submit annual and quarterly reports on the activities of the RPO to the RR, International Legal Department (ILD) and Board;
Advise the RR and provide input for annual networking and advocacy plan of the RR;
Contribute to updates of networking log, managed by the RR;
In collaboration with the Support Committee, evaluate need for review and update of implementation guideline and SoPs; update when deemed necessary;
Ensure HCA implementation guideline and SoPs are distributed and adhered to;
In collaboration with the Support Committee, manage the design and implementation of new/updated follow-up trackers: define needs and indicators, format, access and usage.
Ensure that new/updated follow-up trackers are duly used and filled;
Extract, clean and compile data from the follow-up trackers in place, submit to a quality control and analyse data and indicators (KPIs);
Monitor that FU trackers respond to the sections’ needs and allow for quantitative and qualitative analysis;
Write and share/publish monthly sitrep summarizing ongoing non-routine queries;
Organise and chair quarterly meetings with Board; write and share minutes with conclusions and action points;
Organise and chair bi-monthly ‘RPO online’ (with LogCo, HRCo, FinCo and SupCo); write and share minutes with conclusions and action points;
Organise and chair weekly RPO team meeting; write and share minutes with conclusions and action points;
Secretary for meetings chaired by representative or technical staff – contact, make appointments, send invitations and agenda, write and share minutes;
In collaboration with the RR, prepare and organise a yearly stakeholder’s event;
Regularly update briefing package on HCA and its implementation;
Adequately brief incoming HoMs/CRs, Coordinators and other pertinent staff on MSF’s HCA status and its implementation;
Organise 6-monthly ‘refresher’ HCA workshop for Coordinators and LO counterparts in the sections;
Ensure RPO digital and paper record management, in line with RM policy of RPO hosting section;
Keep (digital) archive with correspondence (Note Verbales, official letters) up-to-date;
Provide and maintain institutional history/memory for the context on the HCA and related matters, with necessary documentation.

Selection criteria
Essential

A university-level degree in International Relations, Political Studies or Management; or Diploma in a similar discipline with working experience in similar role;
Working experience in management of administrative matters such as tax, customs, immigration;
2 years successful experience in MSF or comparable/equivalent entities or International organizations;
Excellent (data) analysis skills;
Strong general and people management and coordination skills;
Excellent communication skills (intersection position);
Capacity to supervise and coordinate interdisciplinary positions/platforms;
Fluent in English & Swahili

Desirable

Soft skills: Good presentation, negotiation and diplomatic skills;
solutions-oriented;
Experience in Government, embassies or diplomatic missions;
Solid knowledge of O365 platform and tools;

Competencies

Commitment to MSF’s Principles
Cross-cultural Awareness and Flexibility
Analytical Thinking
Results and Quality Orientation
Service Orientation
Planning and Organising
Initiative and Innovation
Capacity to Negotiate
Teamwork and Cooperation

Conditions

Based in Nairobi MSF office with occasional travel to the field and frequent work in the various section offices around Nairobi;
Full-time employment;
Minimum commitment of 2 years;
Annual gross salary: 3,465,673. KES plus secondary benefits based on MSF EA Reward Policy.
Expected start date: Jan 3rd, 2022

Apply via :

msf.or.ke

October 28, 2024
General Support – Digital Learning Trainer

Job Description
The Digital Learning Trainer will support in facilitating ICT skills in Microsoft productivity software, online collaboration tools, and graphic design in2D/3D technology and user support in opening and operating on -line job accounts for clients. S/He will provide technical support in network and Internet services, hardware and software maintenance of ICT equipment, and user support.
Responsibilities:
R1. Project management and development:

Participate in mobilization and enrolment of digital learners
Participate together with the digital learning officer to prepare training manuals
Establish and Maintain the digital trainer data base
Keep inventory of all the ICT equipment’s under your supervision
Support needs assessment and propose new ideas to improve the digital learning and on-line jobs for DRC

R2. Monitoring and reporting:

Record learner’s attendance details.
Record earnings by on line job clients and report to your supervisor
Submit weekly/monthly project updates to the digital learning officer
Based on need basis support the digital learning officer/team leader to prepare the donor reports

R3. Planning and budgeting:

Prepare activity budgets and submit to the digital learning officer to ensure project activities are carried on time.
Prepare weekly, monthly and quarterly plans and share with your supervisor with the aim of implementing them

R4. Training digital learning skills

Plan and implement active learning for the students in relation to the stipulated syllabus.
Formulate a suitable scheme of work, lesson plans, and record of units covered for various kinds of innovative Digital Skills training undertaking.
Continuously evaluate students, maintain performance, and provide feedback to learners during their learning period
Participate in mobilization and enrolment learners.
Design advertisement materials ICT trainings.
Provide IT Support in the IT lab center assigned to you.
Working with stakeholders in delivering various Digital Skills to the learners
Provide counselling and social development mentorship to learners.
Perform other duties as assigned by the supervisor.

Experience and technical competencies:

Diploma/Higher Diploma or Degree in IT, BBIT, Computer science or related field of study is required
Demonstrable experience in JavaScript or any other programming language.
Experienced in 3D Graphic Design and multimedia development
Two-year previous experience in teaching youth in a school/college / Vocational training institution setting
Excellent skills in written and spoken English
Experience in working with underprivileged youth. A good team player with high degree of initiative, flexibility and tolerance
Ability to tolerate diverse cultural, educational and religious diversity in the workplace
Support on line collaboration, user support, software and hard ware maintenance.

Education:

Diploma/Higher Diploma or Bachelor’s degree in Information Technology or other related field from a recognized institution
CCNA certification

Languages:

Fluent in English
Fluent in Somali

DRC Core Competencies:
In this position, you are expected to demonstrate DRC’ five core competencies:

Striving for excellence: You focus on reaching results while ensuring an efficient process.
Collaborating: You involve relevant parties and encourage feedback.
Taking the lead: You take ownership and initiative while aiming for innovation.
Communicating: You listen and speak effectively and honestly.
Demonstrating integrity: You act in line with our vision and values.

Conditions:

Contract: 1.5 months contract with possibility of extension, subject to funding and performance. Salary and conditions will be in accordance with the Danish Refugee Council terms of employment for National staff.
Availability: November – December 2021
Duty station: Dadaab (Qualifies for RnR and accommodation).
Direct reports: Incentive Digital Trainers
Key stakeholders:
Internal & External: All staff, Technicians, Assistants

General
Commitments:

DRC has a Humanitarian Accountability Framework, outlining its global accountability commitments. All staff are required to contribute to the achievement of this framework (http://www.drc.dk/HAF.4265.0.html)

Qualified candidates are invited to submit their applications, which should include a 1-page cover letter clearly stating their motivation, and qualifications and a CV. Applications should include contact details of three professional referees who have supervised the candidate in the last five years. One referee must be the applicant’s most recent manager. Only applications that address the stipulated duties and meet the required qualifications will be considered. We only accept applications sent via our online-application form on http://www.drc.ngo under Vacancies. Applications should be sent no later than: 9th November 2021.

Apply via :

drc.ngo

October 28, 2024
Training Coordinator

JOB DESCRIPTION
We seek to hire a Training Coordinator who will be tasked with the following responsibilities
KEY DUTIES AND RESPONSIBILITIES:

Develop, implement, and monitor training programs within an organization.
Supervise technical training for staff.
Conduct orientation sessions.
Conduct training needs analysis; collate information on staff development needs from all departments and assist in getting suitable interventions for identified gaps.
Monitoring of personal development plans for staff members to ensure adherence to plan and timely closure of competence and professional gaps
Support Career development and succession planning programs through involvement in career counseling and management of career development programs such as job shadowing, job rotation and attachments.
Create training materials for each core module.
Develop multimedia visual aids and presentations.
Create Training and development testing and evaluation processes.
Assist in conducting performance evaluations and provide performance feedback.
Provide Sheffield with classroom training, demonstrations, on-the-job training, and employee one on one meeting, conferences, and workshops.
Conduct continuing education training all year as a continuous process.
Provide leadership development education for core management.
Build solid cross-functional relationships within departments to increase efficiency.
Provide logistical support, course development, delivery, evaluation, process measurements.
Plan the implementation and facilitation of activities and events, budget spending, material production and distribution, and other resources to ensure that operations are managed within authorized budgets.
Assist with the development of future strategic plans.

QUALIFICATIONS

Bachelor’s degree or Diploma in Business related field/Public relations.
Previous experience working as a Training Coordinator role is required
Ability to communicate effectively with management and other departments
Proficient using Microsoft Suite
Ability to effectively organize and manage multiple training initiatives simultaneously
Instructional experience in a group business setting preferred
Strong understanding of business goals and standards for customer service
Experience providing full-scope training materials, from analyzing company needs to lesson planning, development and implementation
Extensive knowledge of best practices in creating instructional materials
Experience creating yearly training plans and materials for all departments

Job Type: 1 year contract (Re-newable)
Level of experience: At least 2years
Work Location: Nairobi

Interested and qualified candidates who meet the above qualifications should send their CV and application stating the position applied for as the subject and indicate their current gross salaries in the application to hr@sheffieldafrica.com.

Apply via :

hr@sheffieldafrica.com

October 28, 2024
Shared Services Specialist

Job Description
Support the Commercial teams and Head Office Legal, Finance and Procurement with all Shared Services activities in local outstations for their assigned region. Manage the team of Shared Services Co-ordinators in their assigned region to deliver their objectives by collaborating with internal and external stakeholders on all Shared Services activities that enable the Commercial, Cargo and Ground Services team to undertake their business and enhance the efficiency of the operational and QR revenue generating teams.
Accountabilities

Able to handle station payroll independently with applicable deduction on pension, social security and taxation in order to meet local labor law compliances.
Able to handle and manage cash sales report, banking of cash deposit, bank reconciliation, disbursement of petty cash claim, manage staff claim and accounting the same financial Oracle system.
Coordinate and assist to HO Accounts payable, Accounts receivable, Tax unit and Treasury unit on information raised by each unit.
Take active participation in station procurement, identify local potential service provider, obtain quote, analysis and prepare cost evaluation sheet, process purchase order and contract with service provider.
Maintain station database like list of Contract, records of payment made to comply local requirement, Maintain staff and other Insurance related records.
Able to generate and analysis on financial report.
Management of cash handling for CTOs (where applicable) including daily cash sales verification against Bank Statements, Daily Sales Report checking, reconciling sales figures with merchant statement and bank statement for local card collections, daily reconciliation of physical cash with Amadeus sales report.
Support User department by ensuring GL codes, Taxes and POs are accurate.
Working with User Department to monitor and manage costs and review cost variances, reconciling spend versus budget.
Support local station with administrative tasks as required to ensure smooth running of the station.

Qualifications

Bachelor’s Degree
4 years similar work experience
Procurement, finance, office management or shared services experience.

Apply via :

careers.qatarairways.com

October 28, 2024
Accelerator Facilitator

Job Description
We run a range of online accelerator programs to support social and environmental entrepreneurs developing new and scaling existing ventures. Our programs are delivered remotely and are often delivered in partnership with external partners (e.g. IKEA Social Entrepreneurship) or in collaboration with our internal regional partners. Our programs are modular and learning is delivered through a mix of online curriculum materials (topic guides and readings, case-studies, videos, assignment templates), one-to-one support (coaching, mentoring or consultation) and synchronous sessions (peer learning, expert presenters).
About The Contract

We will contract by accelerator. Length of accelerator can vary between 10-23 weeks (accelerators run between 8 – 19 weeks but there is prep and debriefing). During these 10 – 23 weeks, we require a minimum commitment of 10 hours per week. Accountabilities include:
Co-lead 2-hour long virtual “Learning Labs” every week with up to 30 entrepreneurs facilitating case study discussions, “hands-on” activities, and preview key concepts and assignments entrepreneurs will complete each week
Help refine the design of “Learning Labs” and design your approach to activities
30-minute 1:1 coaching and consultation calls with entrepreneurs to support their learning and give them feedback on their assignments. Capture and share insights from these conversations with the entrepreneurs and the Academy program team
With the exception of the scheduled weekly 2 hour Learning Labs and regular facilitator prep call, remaining weekly work can be done at any time.

Skills And Qualifications

10 years of experience. Experience in lean startup methods, business modeling, and financial modeling and knowledge of the social sector are required.
Experience supporting social enterprises and startups in one or more of the following geographies: East Africa, West Africa, Southeast Asia, or India
Articulate presenter able to describe business concepts clearly, diagnose common mistakes made by early stage social enterprise startups, and provide constructive feedback succinctly and directly verbally and in writing.
Facilitation and training experience online.
Knowledge of the social impact sector and building profitable business models that create positive social or environmental impact
Able to keep busy entrepreneurs engaged during an intensive program
Able to deliver training on financial models and developing tools and templates for educational use
Able to independently manage time and schedule and provide a remote manager with updates weekly
Can adapt quickly and be flexible around the learning needs of participating entrepreneurs
Familiar with the ins and outs of online learning platforms such as NovoEd and Zoom

Apply via :

boards.greenhouse.io

October 28, 2024
Import/Export Trainee

Candidate Requirements

Bachelor in in the following fields: Economics, Business administration, Finance, Accounting, Social Sciences, Statistics, Law or Related field
2 years’ experience in the same field
Bright, enthusiastic and keen to learn
Good communication skills both verbal and written
Able to efficiently use Word/Excel and Outlook
Able to liaise confidently with customers and internal staff
Are you punctual and reliable
Strong knowledge about international trade is required.
Excellent Customer Service Skills
Good Telephone manner
Good level of Mathematics ability
IT Proficient including Microsoft office
Ability to Prioritize & Organize would be helpful
Excellent Team Player

Tasks of an Import/Export Trainee
Here are the main tasks that an imports/exports trainee can undertake:

Administrative management of transactions.
Preparing and issuing documents needed for trade: bill of landing, letter of credit…
Making sure that terms and customs rules are respected.
Applying incoterms.
Following-up with clients and/or providers.
Controlling activities related to the transaction.
Following-up with transport partners

Interested and qualified candidates should forward their CV to: humanresource@njorocanning.co.ke using the position as subject of email.

Apply via :

humanresource@njorocanning.co.ke

October 28, 2024
Director of Maintenance

Job Description
Samaritan’s Purse is looking for a Director of Maintenance to serve full time with its East Africa Aviation team. We currently operate the following aircraft types from our bases in Eldoret, Kenya and Entebbe, Uganda: Cessna 208s and a turbine Douglas DC3. We desire a person who feels God leading them to use their gifts, skills, and abilities in Aviation to reach hurting people in remote parts of the world with the love and gospel of Jesus Christ. Days begin early and sometimes end late, whether it be launching an aircraft, assisting with cargo loading, or fulfilling our primary task of maintaining aircraft – pursuing technical excellence to the Glory of God. We are a small team with diverse backgrounds but we thrive when working together to accomplish shared goals. If this sounds like an opportunity where you would find fulfillment, please apply.
What you will be doing:
Aircraft Maintenance:

Oversee and participate in maintenance of all aircraft operated by SP MAS East Africa.
Develop and uphold policies and procedures as they apply to aircraft maintenance.
Supervise and work closely with the MAS East Africa Chief Inspector to ensure regulatory compliance and quality assurance for all maintenance on MAS EA assigned aircraft.
For the DC3 under 14 CFR 125, work closely with and under the direction of the DC3 DOM in Greensboro IAW 125 GOM.
Ensure aircraft tracking and record keeping is current and accurate.
Provide accurate short and long range maintenance forecasting.
Responsible for shipping and tracking of parts sent for repair/overhaul and oversees aircraft inventory and stock levels.
Schedule inspections based on regulatory requirements for each aircraft in cooperation with Program Director (PD).

Other duties:

Oversee maintenance of ground support equipment and facilities for the aircraft.
Work with PD to hire national staff as required.
Responsible for training of maintenance staff.
Ensure all aircraft are kept clean and neat.
Oversee the Line Service staff that wash and clean the aircraft
Operate aircraft ground and loading equipment as needed.
Some travel will be required between field locations- possible temporarily deploy away from the home base for several weeks, and even up to 30 days at a time.
Willingness to work extended hours to return aircraft to service to meet the ministry’s needs.
In the absence of the Chief Inspector, the Director of Maintenance may be called upon to carry out the Chief Inspector duties.

Job requirements:

Maintains a personal relationship with Jesus Christ and is a consistent witness for Jesus Christ.
College or university program certificate and eight (8) to ten (10) years’ related experience and/or training; or equivalent combination of education and experience.
Twelve credit hours of college-level Biblical studies strongly preferred.
Maintain FAA Airframe and Power Plant Certificate and Inspection Authorization Certificate.
Ability to read technical manuals and regulatory documents in the English language.
2 years of commercial/for profit aviation experience desired.
Technical records and/or inventory management experience.
2 years of living and/or working overseas, preferred.
Management/leadership experience, preferred.
Experience with Cessna 208 and/or Douglas DC3 airframes preferred.

Apply via :

careers.samaritanspurse.org

October 28, 2024
Case Processing Manager – Kenya International Hire Case Processing Supervisor – Kenya International Hire

Job Description
This position manages sections of the non-field based USRAP processing activities for RSC Africa. This includes overseeing processing in Case Intake, Scheduling, Namechecks, USCIS Admin, Medicals and Assurances and Travel Processing. This position works closely with the other Case Processing Managers, Case Processing Coordinator, Processing Support Coordinator, Field Processing Coordinator, Cultural Orientation Coordinator, Circuit Ride Specialist, Training Manager, Data Integrity Manager and RSC Africa Deputy Director.
Qualifications:
Experience:

Eight (8) years of paid work experience is required.
Three (3) years of direct supervisory experience is required.
Minimum two (2) years’ work experience at RSC Africa required.

Skills:

Thorough knowledge and comprehensive understanding of the US Refugee Admissions Program and START database
Detailed knowledge of case processing SOPs and the role of START in case processing
Advanced computer knowledge, specifically with MS Access, MS Outlook, MS Excel and other statistical analysis programs
Strong English communication skills, both oral and written.
Strong analytical skills and excellent report-generation skills with the ability to understand, process and document information for a variety of audiences
Strong supervisory skills and understanding of performance management systems
Excellent organizational and time management skills

Education & Certifications:

Bachelor’s Degree or four (4) years of paid work experience in lieu of a Bachelor’s Degree is required.

Important Requirements:

Proficiency in English language is a requirement.
Ability to work in a multi-cultural environment required.
Commitment to diversity, equity, and inclusion and willingness to support CWS’ Platform on Racial Justice as a CWS employee required.

Special Requirements:

COVID Vaccination is required for this role
The position is based in Nairobi, Kenya with occasional travel to field locations in Sub-Saharan Africa.
Background check which includes references and an educational criminal check is required before the start of employment for International applicants.
A valid passport and the ability to maintain a valid passport throughout the entire appointment is required, which includes having enough passport pages for travel. The candidate should be of good health, willing and able to travel occasionally, often in difficult conditions, and have a high degree of flexibility. Must have proof of Yellow Fever vaccination before traveling for RSC Africa.
International applicants must be legally eligible to work and obtain a work permit in Kenya.
Employee may be entrusted with the receipt, custody and payment of funds when necessary to carry-out program needs.
This position requires bending, squatting, crawling, climbing, kneeling, sitting, standing, walking, pushing/pulling, handling objects (manual dexterity), reaching above shoulder level, using fine finger movements and lifting/carrying heavy loads

go to method of application »

Use the link(s) below to apply on company website.

Apply via :

October 28, 2024
Test Day Coordinator

Job Description
To ensure effective and efficient delivery of Exams. To manage Venue Supervisor engagement, relationship and performance. To co-ordinate and manage any risk or issue resolution, including co-ordination of customer communication directly or through customer services. To be point of contact for Venues/Venue Supervisors on the day. This role will be required to work test days which will involve weekend work as part of the contracted hours.
Main Opportunities And Challenges For This Role

There is a new Global Operating Model for Exams being implemented across the business and this role will be key to ensuring delivery of our exams operations at test centre level, working with new systems and processes and ensuring that new ways of working are taken up and adhered to.
Acting in unforeseen situations to solve problems to ensure Test Day is successfully executed.
Main Accountabilities But Not Limited To The Following
The post-holder will undertake the related planning and delivery functions in preparation for Test Days in line with British Council process
Receives instructions and requests from cluster operations, 5 days before Test Day itself and plans and organises given resources accordingly (often at short notice) to ensure that work is carried out efficiently and effectively
Scan dashboards to monitor performance and identify issues
Plans and deploys engagement plan for Venue Staff
Receives and responds to enquiries from/to customers and may be a specific point of reference on queries relating to an area of nominated expertise or responsibility. Identifies where more complex issues require resolution by others and refers them accordingly
Supports continuous improvement in the efficiency/cost effectiveness/quality of service delivery/systems in the unit or department
Proactively works with Operations Manager to deliver satisfactory and timely resolution of customer (internal or external) complaints, coordinating input from other team members as required. Ensures the customer is kept informed throughout the process.
Supports continuous improvement in the efficiency/cost effectiveness/quality of service delivery/systems in the unit or department.
Proactively works with Operations Manager to deliver satisfactory and timely resolution of customer (internal or external) complaints, coordinating input from other team members as required. Ensures the customer is kept informed throughout the process.
Undertakes contingency and risk management on the ground, liaises with Customer Service, Examiner or Venue Staff to ensure alignment on communications
Leads in providing support related to compliance or investigations on Test Day and related issues.
Follows agreed corporate risk management processes and procedures when delivering services (e.g. child protection, security policies, financial protocols, anti-fraud measures) to protect the interests of the BRITISH COUNCIL and its customers at all times.
Uses standard procedures and templates, regularly records, analyses and reports on operational activity such as venue staff performance to support senior managers in making timely and effective business decisions that respond to operational needs.
Tasks and coordinates others (e.g. internal colleagues or external contractors/suppliers) to complete time-limited, straightforward activities, within established procedures, in order to ensure efficient delivery of services. Monitors task completion to agreed quality and time standards.

Essential Requirements

Role specific knowledge and experience:
Experience working in a busy operational environment delivering high levels of customer service.
Ability to ensure compliance, risk and security standards are monitored and maintained.
Track record of working in a tightly controlled process driven environment

Desirable Requirements

Experience working in Exams
Experience of supporting on delivery of computer-based exams

Apply via :

www.linkedin.com

October 28, 2024
Senior Officer

Job Description
The job holder is responsible for ensuring effective supervision of operations and maintenance of the water treatment and distribution network under direction of the Manager, Water services.
Academic qualifications

Bachelor’s degree in Civil Engineering or an equivalent qualification from a recognised institution;

Professional Qualifications / Membership to professional bodies

Registrable with the Engineers Board of Kenya (EBK

Previous relevant work experience required.

At least Seven (7) years relevant experience in a reputable organization, four (4) of which should be in a senior management position;

Interested candidates who meet the requirements should submit their applications through Post Office, email, or hand delivery dearly indicating the position and job reference number on both the cover letter and envelop, together with a detailed CV, Copies of Academic Certificates. Copy of National Identity Card, Names and Telephone contacts of Three referees, so as to reach the Company by 26th October 2021, 5.00 PM addressed to:The Managing Director
Nyeri Water & Sanitation Co. Ltd
P.0 Box 1520-10100,
NYERI
Email: recruitment@nyewasco.co.keShortlisted candidates will be required to present originals of the following documents during interviews:

Apply via :

recruitment@nyewasco.co.ke

October 28, 2024