Job Field: Sector in General

Job Description
One Acre Fund’s Kenya program grows in scope and complexity each year. We add new products, services, and input distributions; new ways of collecting repayment and enrolling clients; and new policies and procedures to incentivize and enforce good performance. Our program size roughly triples every two years.
The Operations Division
a collection of back office functions including Logistics, Customer Engagement, Orders, Collections, Print, and Internal Investigations – works to (re)design and execute the processes necessary to keep up with program change, growth, and innovation. We live on the edge of what’s possible, and accept significant executional risk and technical debt to increase the total amount of social good that we produce, through more impact per client and more total clients. The result is a fast-paced, constantly evolving and growing work environment. We seek individuals who are excited by BIG challenges and comfortable building structure where we haven’t yet placed it.
We place a heavy emphasis on both execution and staff growth and development. We strive to create a safe learning environment that is forgiving of internal mistakes, with safety mechanisms to catch any errors before they ripple outside of our division. Simultaneously, we offer stretch projects to all staff because we believe that growth comes through practice. We seek team members who are eager to embrace both of these important priorities.
 Operations Associate/Manager duties will include:
Supporting one or more teams within the operations division.
Mentoring and developing key team leaders.
Working closely with our Field Program and Innovations teams to support program impact assessments – For each proposed programmatic change, what existing processes will shift and what additional short and long term support is needed.
Managing Operations Projects:
Identifying, codifying, and documenting mature processes – How we execute the routine stuff to run our program, like servicing product warranties, allocating field staff to operational geographies, disbursing refunds, issuing client repayment incentives, etc. etc. etc
Formalizing QC processes and checklists to deskill our entry level roles.
Supporting the development and maintenance of a simple countrywide “Service Catalog” that outlines the services each One Acre Fund team offers.
Managing operations innovations – some examples include:
Migrating existing paper processes to tablets, speeding the flow of data from field to office and back.
Professionalizing our Customer Service team’s call routing, call volume projections, case tracking, and associated reporting.
Preparing for “rolling” program enrollment and deliveries if and as we move away from a highly seasonal program.
Building bridges between our Field Program leadership and our back office.
Humbly and cheerfully doing whatever unexpected work is necessary to keep the ship afloat and strengthen it against future unexpected icebergs.
Career Growth and Development
One Acre Fund invests heavily in building management and leadership skills. Your manager will invest significant time in your career development. We provide constant, actionable feedback delivered through mentorship and through regular management consulting style career reviews. We also have regular one on one meetings, where we listen to and discuss career goals, and work collaboratively to craft roles that each person can be passionate about.
Qualifications of the Operations Manager:
We are seeking exceptional professionals with 2 to 5+ years of work experience. Candidates who fit the following criteria are strongly encouraged to apply:
Humble, clear, deft verbal and written communicator; comfortable saying “no” and making complicated ideas simple for a wide range of audiences
Calm, positive, and collaborative under fire
Demonstrated passion for designing and re-engineering operational processes STEM background a strong plus
A willingness to commit to living in relatively rural areas of East Africa for at least two years this is a long-term, career track role.
The ideal candidate will have at least one year demonstrated experience working in the developing world, although this is not a strict requirement.
Ability to cook / laugh – desirable.
Language: English required; Swahili speakers are particularly encouraged to apply.
Preferred Start Date: As soon as possible
Compensation: Starts modest. However, this is a career track role with fast raises for performance, paying a meaningful salary for long term placement in developing nations.
Benefits: Health insurance, immunizations, flight, room and board.

WantedSmart and dedicated self–starter to use data to improve operations and impact on customers.Job Location Kakamega, Kenya
DurationMinimum 2 years commitment, full-time job.
Job Description
Rapid organization growth translates into great career opportunities for our staff. We invest heavily in careers – we want to find and retain our next group of country directors, R&D directors, and partnership leaders.
We are seeking a smart and dedicated self–starter to be an M&E Associate in rural East Africa. Overall, the M&E Associate will be responsible for using data to continually improve our operations, and impact on our customers.
Primary Duties and Responsibilities
Goal–oriented survey design, field-testing of survey instruments, and revision.
Supervise 3–5 M&E supervisors, 20–30 full–time M&E data collectors, 4 data entry staff, plus casuals. This will include the following duties:
Regular mentorship of M&E managers through field visits, meetings, and career reviews.
In–field supervision of key M&E activities, with an eye to “perfect” quality standard.
Quality–control and supervision of data entry, with zero tolerance for data–entry errors.
In–field follow–up on errors.
Hire and develop M&E data collectors.
Update hiring protocols, and use them to hire top–quality data collectors.
Conduct regular trainings to improve skills of data collectors.
Appropriately deal with under–performing staff.
Innovation on new methods such as tablet–based data collection.
Data analysis to draw both early and final conclusions and actionable recommendations.
Career Growth and Development
One Acre Fund invests in building management and leadership skills. Your manager will invest significant time in your career development. We provide constant, actionable feedback delivered through mentorship and through regular management consulting-style career reviews. We also have regular one-on-one meetings, where we listen to and discuss career goals, and work collaboratively to craft roles that each person can be passionate about. Because of our rapid growth, we constantly have new high-level roles opening up and opportunities in many functions. This results in fast career growth for our staff.
Qualifications
We are seeking exceptional professionals with 1 to 5+ years of work experience, and a demonstrated long–term passion for international development.We are looking for truly extraordinary candidates that will help take our organization to the next levels of impact and scale. This is a competitive posting for a career-track role with minimum initial commitment of two years. Candidates who fit the following criteria are strongly encouraged to apply:
Strong work experiences. Examples include a demanding professional work experience, or successful entrepreneurial experience (e.g. starting a field program in a developing country, leading a conference, starting a business, solid Peace Corps accomplishments).
Prior field–based M&E experience is required.
More importantly, we are seeking someone with proven entrepreneurial and leadership experience – the vast majority of the job is to monitor and improve M&E operations in the field.
Statistical knowledge is nice to have, but we also have experts who can help with that side of things.
Leadership experience at work, or outside of work.
Top–performing undergraduate record (please include GPA and test scores on your resume). Master’s degree is not required.
Humility and personal stability. We have a fantastic and likeable team. We are looking for passionate professionals that combine strong leadership skills with good humor, patience, and a humble approach to service.
A willingness to commit to living in East Africa for at least two years – this is a long–term, career–track role. The ideal candidate will have at least one year demonstrated experience working in the developing world, although this is not a strict requirement.
Language – French and English required for Rwanda; English for Kenya
Preferred Start Date
Flexible
Compensation
Starts modest. However, this is a career-track role with fast raises for performance, paying a meaningful salary for long-term placement in developing nations.
Benefits
Health insurance, immunizations, flight, room and board.
Sponsor International Candidates 
Yes