Job Field: Sector in Engineering / Technical  , ICT / Computer

  • Engineer – Solutions Integration and Testing 

Quality Analyst

    Engineer – Solutions Integration and Testing Quality Analyst

    Department Description: Technology Enterprise Services
    Brief Description
    The job holder will be responsible for ensuring quality and timely delivery of customer solutions through integration of all network components and applications/services involved.
    Responsibilities

    Integrating various solutions components in line with the solution design.
    Ensuring that deployed solution meet and exceed set quality benchmarks.
    Participate in project management and communication at all stages of deployment.
    Thorough documentation of deployed solutions
    Smooth handover to support to ensure seamless acceptance into in-life.
    Continuously work with other teams to streamline internal process to improve service delivery
    Capture and add accurate customer details in all support systems (NMS, CRM etc)
    Provide customer solution documentation depicting current situation before deployment and after deployment
    Maintain relevant accreditation and certification
    Continuous research and training to improve speed, effectiveness and quality of deployment
    Training in deployment of all new services and solutions

    Requirements

    Degree in Computer Science or Engineering related discipline
    Accreditation in network or data center services (Minimum CCNP Proficiency Level)
    2-3 years experience in planning, deployment and operation of an enterprise or service provider network
    Sound IP routing and switching skills.
    Strong relationship building skills.
    Project Management skills.
    Software development and integration skills
    Sound product knowledge of the business’ existing product portfolio.
    Participation in service improvement initiatives.

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  • Solar Electrician 

Solar Product Sales Executive 

Plumbing Solar Water Heating Technician 

Graduate Mechanical Engineer

    Solar Electrician Solar Product Sales Executive Plumbing Solar Water Heating Technician Graduate Mechanical Engineer

    Job Description

    Evaluates electrical systems, products, components, and applications by designing and conducting research programs.
    Confirm system’s and components’ capabilities by designing testing methods.
    Assure product quality by designing electrical testing methods.
    Draw and read electrical and mechanical schematics, blueprint and diagram.
    Install, maintain, test and repair lighting sockets & electrical equipment.
    Prepare product reports by collecting, analyzing, and summarizing information and trends.
    Provide engineering information by answering questions and requests.
    Maintains product and company reputation by complying with federal and state regulations.
    Complete projects by training and guiding technicians.

    Qualifications:

    Must have a minimum of Bachelor’s Degree or Diploma in Electrical Engineering.
    Must be a registered Professional Engineer with Engineer Board of Kenya.
    Must have design and construction supervision experience in electrical in a building services, hotels/apartments.
    Capable of running projects and projects team unsupervised.
    Must be familiar with quality control system.
    Current and valid driving licence
    Good level of spoken and written English
    Should be able to prepare quantization’s and bills of quantity
    Experience in the solar industry is a plus

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  • MIS Assistant

    MIS Assistant

    Job description
    Job Overview:
    As a MIS Assistant, you’ll be required to:

    Develop new applications as stand-alone or by integrating to ERP.
    Maintaining & revising existing applications and reports.
    Administration of Sage Evolution ERP.
    Administration & maintenance of Documents Management System (DMS).
    Ensuring backups of various systems are regularly done and performing integrity checks.
    You will also be responsible for creating reports with VB, Excel and Crystal Reports using T-SQL.

    Skills required:

    Programming – Visual Basic 6, Visual Basic.Net, Java, PHP & Swift
    Databases – Microsoft SQL Server, MySQL & Microsoft Access
    Good understanding of T-SQL for database queries
    Reports Building – Crystals reports, Microsoft Excel for Analytics
    ERP – Understanding of ERPs. Knowledge of Sage Evolution, as our existing ERP.
    SAP ERP is optional but preferred given our future plans.
    Microsoft Office – Must be good at using Office applications including advance features in Access and Excel.

    Qualifications:

    Bachelor’s degree in computer science.
    Certifications in Visual Basic 6, VB.Net, SQL Server, Java and PHP.
    International Computer Driving License (ICDL).

  • Software Quality Assurance Engineer

    Software Quality Assurance Engineer

    Job description
    Interested in the people making and using software? Do you have an eye for detail and love a great user experience? Then we have a test role with great scope for personal growth.
    Asoko is a first-mover in aggregating corporate data across African growth markets. Our unique position in the emerging markets data industry provides a great opportunity for someone looking to shape the development of a game-changing information platform for corporate transparency in Africa.
    We’re a globally distributed team, so remote working is welcome.
    As a member of a 4-6 person agile team, you’ll work closely with developers and designers to understand the product goals and then ensure that they are met when software is delivered.

    The majority of the testing at Asoko is automated. You’ll be able to contribute to this via
    Adding scripts into a front-end test environment
    Identifying causes of test breakages, and communicating them appropriately
    There is an on-going need for manual verification and deep testing in some cases. You’ll be expected to:
    Ensure basic stability of each release
    Verify new and in-development functionality
    Deep testing and Negative testing on risk areas
    You will also help ensure that users have a high quality experience by
    Understanding user issue reports and ratifying the exact symptoms
    Helping users optimally use of the software
    No restriction on location, as long as you can speak English and can join in the UK workday!

    Requirements

    At least 2 years relevant experience
    Good grounding in automation testing
    Strong experience in using a variety of web software. Understanding of web implementation fundamentals is a strong positive
    Precision and reliability; driven to provide accurate statements and affirmations
    Knowledge of testing fundamentals and techniques is a strong positive
    Ability to tackle new arenas of knowledge in a structured manner
    Ability to communicate accurately in well defined terms
    Experience with customer support is a positive

  • IT Support Technician 

Sales Executive

    IT Support Technician Sales Executive

    Job Purpose: Provide technical support, troubleshooting and assistance to consumers of the Kava App and related systems with technical, hardware, and software system problems such us but not limited to connection problems, inabilities to access data, slow performance, and inefficient programs.
    Responsibilities

    Diagnosing and troubleshooting technical issues, including account setup and network configuration
    Asking customers targeted questions to quickly understand the root of the problem
    Tracking Kava App system issues through to resolution, within agreed time limits
    Researching and identifying solutions to software and/or hardware issues
    Support in the development of programs to train the customers on how to properly use Kava products
    Evaluation of the systems’ problems to recommend enhancements
    Talking to clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
    Properly escalating unresolved issues to appropriate internal teams (e.g. software developers)
    Providing prompt and accurate feedback to customers
    Referring to internal databases or external resources to provide accurate tech solutions
    Ensuring all issues are properly logged
    Prioritizing and managing several open issues at one time
    Following up with clients to ensure their technical systems are fully functional after troubleshooting
    Preparing accurate and timely reports
    Document technical knowledge in the form of notes and manuals
    Maintain jovial relationships with clients

    Requirements

    Proven work experience as a Technical Support Engineer, IT Help Desk Technician or similar role
    Good understanding of computer systems, mobile devices and other tech products
    Ability to diagnose and troubleshoot basic technical issues
    Familiarity with backend applications and help desk software (eg. Zendesk)
    Excellent problem-solving and communication skills
    Ability to provide step-by-step technical help, both written and verbal
    Higher Diploma or Bachelors Degree in Information Technology, Computer Science or relevant field

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  • IPSL IT Operations Support

    IPSL IT Operations Support

    Job Description
    Reporting to the IT Operations Supervisor and to the CIO respectively, this position will be responsible for providing operational implementation, management and support for all services provided to clients 24/7 and ensuring SLA’s are met and client satisfaction is guaranteed.
    Principal Accountabilities:

    Operating as per laid down operational processes: Start of Day, End of Day, Command Execution, activating jobs, etc.
    Monitoring of all services, including IT networks, as per the laid down thresholds and standards defined in the application standards for abnormalities and out of line occurrences to ensure the products perform to the SLA’s for both the production and DRP site
    Logging of incidents in an accurate and informative manner as and when they occur
    Escalating and reporting of out of line situations to the Operations Supervisor or Chief Information Officer
    Communicating and assisting bank customer counterparts relating to operational problems and queries
    Performing management functions in accordance with the paid down parameters relating to backup, bank output and processing
    Participating in Disaster Recovery and Business Resumption Planning activities under the direction of the Chief Information Officer
    Strictly adhering to all security protocols, both physical and technical

    Qualifications, Experience and Knowledge

    Degree in IT/Engineering/Computer Science or related field
    ITIL V3 Certified is an added advantage
    At least 3 years’ experience as IT Helpdesk Support in a complex and busy working environment. Experience in the Financial Industry is an added advantage.
    Knowledge of IT infrastructure and operations
    Experience in managing Incidents/Problem/ Change is required.
    Experience in managing Preventive Maintenance Calendar is a plus
    Experience with Tieto Card management suite is an added advantage
    Ability to plan and schedule IT operations
    Must be prepared to work in a shift environment

  • Systems Engineer

    Systems Engineer

    Objective
    We are looking for a Systems Engineer to work closely with a sales representative in a defined territory. The Systems Engineer’s main mission will be to support the sales organization in all technical matters regarding pre-sales, sales calls, and post-sales.
    Job Responsibilities

    Pre-sales – assist in qualifying sales leads from a technical standpoint.
    Sales calls – be the main technical resource on sales calls and answer/ educate the customer on issues ranging from features, specifications and functionality to integration.
    Conversant with networking applications and solutions.
    Post-sales – be the lead technical contact for identified accounts for technical issues and will work closely with the technical support team and engineering to answer, elevate and resolve customer’s technical issues.
    Provide assistance to identified customers with post-sales training.

    Required Skills

    Significant Experience in technical/pre-sales support as a sales or systems engineer
    Significant experience in LAN/WAN/Internet services administration
    Strong understanding of DNS and NFS, SMTP, HTTP, TCP/IP
    Knowledge of the following technologies: Routing, Switching, VPN, LAN, WAN, Network Security, Intrusion Detection, and Anti Virus.
    Strong understanding in the following technologies and protocols: RADIUS, PKI, IKE, Certificates, L2TP, IPSEC, FIREWALL, 802.1Q, MD5, SSH, SSL, SHA1, DES, 3DES
    Experience with encryption and authentication technologies required
    Strong presentation skills

    Education

    Bachelors Degree or equivalent experience. Graduate degree preferred