Job Field: Sector in Engineering / Technical  , ICT / Computer  , Project Management

  • Technical Services Coordinator

    Technical Services Coordinator

    JOB RESPONSIBILITIES

    Act as a liaison between technical staff (engineers, technicians) and other departments (sales, customer service) to ensure clear and timely communication.
    Manage and maintain project documentation, including schedules, reports, and inventory.
    Create presentations and other materials to support technical projects and staff.
    Provide basic technical support to clients and colleagues, or coordinate with engineers for complex issues.
    Schedule meetings, appointments, and travel arrangements for technical staff.
    Assist with maintaining an organized and efficient technical workspace.
    Perform other duties as assigned.

    KEY COMPETENCIES

    Minimum of 2 years of experience in a technical or customer service environment.
    Strong organizational and administrative skills with a keen eye for detail.
    Excellent communication and interpersonal skills, with the ability to build rapport with a diverse group of people.
    Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
    A willingness to learn and adapt to new technologies.

    Bonus Qualifications:

    Experience working in a technical environment (for an IT services/Solutions Organization.
    A strong understanding of ICT Industry technical concepts
    Project management experience.

    ORGANIZATIONAL ALIGNMENT

    Reports to the Executive Leadership Team
    Works closely and collaboratively with the Technical and Product Teams

    ACCOUNTABILITIES AND PERFORMANCE MEASURES

    Accurately maintains task details and reports on the same on a weekly basis.
    Maintains timetables and ensures all deadlines are met. Must be flexible and display initiative in working on new tasks.
    Keeps an accurate record of projects’ status and informs supervisor of any delays or key issues.
    Administrative tasks are accomplished carefully and thoroughly, with appropriate questions asked when necessary to ensure that the job is done correctly.
    Meets all deadlines as indicated by the immediate supervisor

    If you are interested in the role, Send your resume to jobs@identigate.co.ke.Kindly note that this is a full-time position.

    Apply via :

    jobs@identigate.co.ke

  • Head: Network Planning and Optimisation

    Head: Network Planning and Optimisation

    Responsibilities:

    Take responsibility for the overall network performance and user network experience, identify weaknesses of the network, take measures for improvement, predict network dynamic changes, and manage major performance risks.
    Responsible for Improving the competitiveness of network solutions in the region, including managing the requirements of network service products, designing and adapting solutions, leading new scenario solutions implementation, and supporting network sales projects. Provide strategic solution and guidance to the client whereas client expectations are well managed.
    Responsible for regional RF TMO operation and DRX review, ensure manage the cost-effectiveness, competitiveness, and deliverability of the network solution/project, evaluate the risks of key assumptions and delivery risks, and provide suggestions on mitigation measures.
    Support the delivery of key regional network projects, analyse customer requirements, interpret key contract information, develop user experience project delivery implementation plans, and digital delivery application solutions, and ensure the achievement of project acceptance, network quality, and user experience improvement objectives through efficient project and technical management.
    Responsible and Support fully and communicate engage with customers requirement in the process of delivery of the network optimization project, be responsible for the successful delivery of the project
    Development of key network service sales projects and customer executives’ guidance, support the operation of the existing network, and be responsible for customer satisfaction.
    Responsible for key network planning and optimization delivery project.
    Network design optimization and technical implementation plan formulation and related technical support problem and issue management, and conduct technical exchanges and communication with customers.
    Assure service delivery contract compliance. Engage with the client senior-level management. Provide internal support or coordinate with each department, and take responsibility for solution review, value presentation, and major risks to ensure value delivery
    Understand customers’ business objectives and requirements by gaining insights into networks and customers, participate in business solution development, customer guidance, implementation, and value presentation, and help customers to achieve business objectives. And to take lead in network inspection to ensure customer’s targets of network modernization is achieved.

    Educational background and experience required

    Bachelor’s Degree or above majoring in Engineering, telecommunication and ICT, or any business-related qualification and computer IT will be an advantage.
    At least 8-10 years of 2G/3G/4G/5G network planning and optimization experience, successfully lead the delivery of 2 or more key network projects, and successfully develop NPX or BEST network services.
    Profound Knowledge of GSM/UMTS/LTE wireless network optimization, network principles of planning and optimization with rich experience and technical capability Core Network, BSS and OSS is also preference.
    Adequate knowledge of delivery processes of new build projects, professional managed services, Swap projects, and network insight.
    Be able to design deliverable solutions for network planning and optimization, review and identify risks for planning and optimization service solutions in complex scenarios, and be able to clarify and guide solutions to customers.
    Be able to formulate technical implementation solutions in network planning and optimization delivery projects, perform end-to-end technical management, and project management by subcontractors or partners.
    Have excellent value management and presentation capabilities and be able to value solutions and deliverables.

    Apply via :

    www.linkedin.com

  • Principal Product Manager, Developer Mindshare

    Principal Product Manager, Developer Mindshare

    Qualifications

    5+ years of experience in Product Management supporting engineering organizations.
    Demonstrable experience in building a community of developers and users and growing that base.
    Ability to work effectively with technical leaders, student developers, and experienced developers
    Highly motivated, with a sense of urgency and ability to deliver multiple tasks under pressure
    Strong executive-level presence, be an effective communicator and a hands-on leader
    Big problem solver, who can be both strategic and able to dive into details as needed
    Be able to balance the need to be collaborative and team oriented and have a passion for innovation, defining a way forward in the face of ambiguity
    Data and analysis fluency
    Comfortable dealing with ambiguity and ability to adapt to changing environment and needs
    BS or MS in Computer Science or related fields is preferred.

    Preferred Qualifications

    Experience with cloud services, developer services, infrastructure, or SaaS products
    Technical Program Management experience is a plus.
    Direct experience working with universities, CS curriculum and organizing developer events is a plus

    Responsibilities

    As Product Manager (PM) Developer Mindshare, you will be responsible for driving the strategy and community support for our internal and external developers
    You are passionate about making student developers, early-stage developers, experienced developers more productive and have a track record of delivering community solutions to do just that
    You own and drive developer events and developer community programs
    You will shape our core developer support and feedback strategy for our core developer experience
    You ensure increased customer satisfaction for developers
    You bring a strong background in product analysis, experimentation, and program/project management
    Make data-informed decisions and recommendations to Product leadership
    Build strong internal and external relationships with engineering leadership and cross functional stakeholders (e.g., HR, Documentation, Marketing)
    Need to be highly organized with exceptional attention to detail and the ability to execute

    Apply via :

    www.linkedin.com

  • IT Project Manager

    IT Project Manager

    Job description
    Airtel Kenya wishes to recruit for the position of I.T Project Manager within the Information Technology Division. Reporting to the I.T Director, the incumbent’s overall role will be to lead the strategic planning for products, projects and release management across vertical and horizontal products and consults business units on projects and related product requirements.
    Responsibilities include but are not limited to the following:

    Lead development for all products, services and promotions
    Working with existing or new vendors to ensure improved products and services
    Working with I.T partners and other Airtel partners to ensure delivery of business platforms as per scope
    Manage and track all Operating Country (OpCo) programs and projects through all phases as per Project Management and Release cycles and ensure delivery within agreed time, cost and scope and SLA
    Conduct Project Governance Review with partners, vendors and publish the status to the relevant stakeholders
    Implement build to operations (B2O) process, OLA and governance with the IT operations team and 3rd Party vendors
    Key Technical SPOC for all business related functions related to Products and Promotions and development.

    Expected key results:

    Scoping of new products
    Manage end-to-end delivery of OpCo IT program & projects within PRM scope
    Lead developer for products & promotions
    Manage the B20 for OpCo PRM program and project delivery

    Qualifications:

    Bachelor Degree in I.T / Engineering. An MBA will be an added advantage
    Professional qualification in Project Management Techniques
    2 years of experience as a core developer is required
    3 years in project management is required, preferably in Telecom industry
    Proven experience in eliciting requirements and testing

    Competencies and behavior:

    Customer centric
    Strong project management and relationship management skills
    Java Programming skills
    Strong written and verbal communication skills including technical writing skills
    Leadership skills

  • Technology Project Manager

    Technology Project Manager

    Job description
    The Opportunity
    Living Goods is looking to hire a Project manager who will be responsible for delivering our Technology projects on time within budget and scope. An ideal candidate for this role should possess business management, budgeting and analysis skills and have a track record of delivering results in a fast-paced environment.
    Project managers are skilled at getting the best out of the people and projects that they oversee.
    Ideally, you are proactive, a strong written and verbal communicator, self-directed, self-motivated, committed and passionate about Living Goods mission, and excited to join a dynamic, growing team.
    A successful candidate will work cross functionally with different regional and global teams to ensure the successful deployment of projects in Africa.
    Responsibilities

    Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility
    Manage and coordinate the ‘path-to-deployment’ and ‘path-to-scale’ for multiple innovation projects; coordination of projects activities which include conceptualization, designing, development and configuration, functional and user testing of projects spanning multiple year, driving potential for large scale impact.
    Work with the design team to design and iteratively improve on the health service delivery workflows incorporated in Living Goods products.
    Develop Impact and activity metrics/indicators and monitoring plan for portfolio projects to track and address issues as they arise for successfully transition to full-scale and realize health impact and monitoring overall progress and use of resources, initiating corrective action where necessary.
    Lead the process of documenting and communicating lessons learned from projects both internally and externally. Create and maintain comprehensive project documentation
    Support the communication team with the development of external communication material including; proposal, reports, presentations and write-ups for various audiences ensuring timely reporting and communication with all stakeholders.
    Prepare and manage work plans and budgets for all projects under various scenarios to facilitate quality project management and decision making in an ambiguous environment.
    Identify all the internal and external resources whether financial or human resources required completing the project successfully and recruiting for junior positions within the project.
    Use appropriate verification techniques to manage changes in project scope, schedule and costs
    Provide coaching and guidance to the team members about every aspect of the project so that the team members can understand their tasks fully and act on them efficiently.
    Manage team members on assigned projects.
    Perform risk management to minimize project risks
    Recommending information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements.
    As Living Goods is a dynamic organization, perform other duties as assigned.

    Qualifications

    Be based in Kenya /Uganda and/or have legal work permits for Kenya/Uganda.
    BA/BS degree in Project Management, Computer Science, Software Engineering, IT or related field.
    3+ years’ experience in project management with experience in Project Management tools.
    Experience working with marginalized communities in any social impact programs.
    Excellent work planning and budget management skills.
    Experience in collaborating multiple internal and external stakeholders and teams.
    Experience with managing expectations and change directly and indirectly.
    Good understanding of data collection, analytics and ability to interpret research for program design and implementation.
    Willingness to travel to project implementation geographies in Africa up to 50% of the time.
    Adaptable, self-motivated, inquisitive and a team player who is interested in being part of a fast-paced, growing and diverse team with a start-up atmosphere.
    Detail oriented with demonstrated ability to multitask and manage timeline pressure focusing on quality.
    Excellent written and spoken communication skills in English.

  • A&A Project Manager

    A&A Project Manager

    Job description
    The position is part of Program Competence Center.
    The Senior Project Manager has the responsibility to

    Manage successfully the implementation of the project, on time, on scope, on budget.
    Improving profitability, ensuring Quality execution and customer satisfaction.
    The SPM will drive project team and manage customer relationship in the scope of the contract.
    Engineering/Software educational background
    3+ years experience in project management
    Project Management certification
    Knowledge about Nokia A&A portfolio and its evolution
    Fluent English
    Taking initiative, being autonomous and rigorous
    Experience in Middle-East and Africa

  • IT Project Manager

    IT Project Manager

    Job description
    Airtel Kenya wishes to recruit for the position of I.T Project Manager within the Information Technology Division. Reporting to the I.T Director, the incumbent’s overall role will be to lead the strategic planning for products, projects and release management across vertical and horizontal products and consults business units on projects and related product requirements.
    Responsibilities include but are not limited to the following:

    Lead development for all products, services and promotions
    Working with existing or new vendors to ensure improved products and services
    Working with I.T partners and other Airtel partners to ensure delivery of business platforms as per scope
    Manage and track all Operating Country (OpCo) programs and projects through all phases as per Project Management and Release cycles and ensure delivery within agreed time, cost and scope and SLA
    Conduct Project Governance Review with partners, vendors and publish the status to the relevant stakeholders
    Implement build to operations (B2O) process, OLA and governance with the IT operations team and 3rd Party vendors
    Key Technical SPOC for all business related functions related to Products and Promotions and development.

    Expected key results:

    Scoping of new products
    Manage end-to-end delivery of OpCo IT program & projects within PRM scope
    Lead developer for products & promotions
    Manage the B20 for OpCo PRM program and project delivery

    Qualifications:

    Bachelor Degree in I.T / Engineering. An MBA will be an added advantage
    Professional qualification in Project Management Techniques
    2 years of experience as a core developer is required
    3 years in project management is required, preferably in Telecom industry
    Proven experience in eliciting requirements and testing

    Competencies and behavior:

    Customer centric
    Strong project management and relationship management skills
    Java Programming skills
    Strong written and verbal communication skills including technical writing skills
    Leadership skills

  • Technology Project Manager

    Technology Project Manager

    Job description
    The Opportunity
    Living Goods is looking to hire a Project manager who will be responsible for delivering our Technology projects on time within budget and scope. An ideal candidate for this role should possess business management, budgeting and analysis skills and have a track record of delivering results in a fast-paced environment.
    Project managers are skilled at getting the best out of the people and projects that they oversee.
    Ideally, you are proactive, a strong written and verbal communicator, self-directed, self-motivated, committed and passionate about Living Goods mission, and excited to join a dynamic, growing team.
    A successful candidate will work cross functionally with different regional and global teams to ensure the successful deployment of projects in Africa.
    Responsibilities

    Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility
    Manage and coordinate the ‘path-to-deployment’ and ‘path-to-scale’ for multiple innovation projects; coordination of projects activities which include conceptualization, designing, development and configuration, functional and user testing of projects spanning multiple year, driving potential for large scale impact.
    Work with the design team to design and iteratively improve on the health service delivery workflows incorporated in Living Goods products.
    Develop Impact and activity metrics/indicators and monitoring plan for portfolio projects to track and address issues as they arise for successfully transition to full-scale and realize health impact and monitoring overall progress and use of resources, initiating corrective action where necessary.
    Lead the process of documenting and communicating lessons learned from projects both internally and externally. Create and maintain comprehensive project documentation
    Support the communication team with the development of external communication material including; proposal, reports, presentations and write-ups for various audiences ensuring timely reporting and communication with all stakeholders.
    Prepare and manage work plans and budgets for all projects under various scenarios to facilitate quality project management and decision making in an ambiguous environment.
    Identify all the internal and external resources whether financial or human resources required completing the project successfully and recruiting for junior positions within the project.
    Use appropriate verification techniques to manage changes in project scope, schedule and costs
    Provide coaching and guidance to the team members about every aspect of the project so that the team members can understand their tasks fully and act on them efficiently.
    Manage team members on assigned projects.
    Perform risk management to minimize project risks
    Recommending information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements.
    As Living Goods is a dynamic organization, perform other duties as assigned.

    Qualifications

    Be based in Kenya /Uganda and/or have legal work permits for Kenya/Uganda.
    BA/BS degree in Project Management, Computer Science, Software Engineering, IT or related field.
    3+ years’ experience in project management with experience in Project Management tools.
    Experience working with marginalized communities in any social impact programs.
    Excellent work planning and budget management skills.
    Experience in collaborating multiple internal and external stakeholders and teams.
    Experience with managing expectations and change directly and indirectly.
    Good understanding of data collection, analytics and ability to interpret research for program design and implementation.
    Willingness to travel to project implementation geographies in Africa up to 50% of the time.
    Adaptable, self-motivated, inquisitive and a team player who is interested in being part of a fast-paced, growing and diverse team with a start-up atmosphere.
    Detail oriented with demonstrated ability to multitask and manage timeline pressure focusing on quality.
    Excellent written and spoken communication skills in English.

  • A&A Project Manager

    A&A Project Manager

    Job description
    The position is part of Program Competence Center.
    The Senior Project Manager has the responsibility to

    Manage successfully the implementation of the project, on time, on scope, on budget.
    Improving profitability, ensuring Quality execution and customer satisfaction.
    The SPM will drive project team and manage customer relationship in the scope of the contract.
    Engineering/Software educational background
    3+ years experience in project management
    Project Management certification
    Knowledge about Nokia A&A portfolio and its evolution
    Fluent English
    Taking initiative, being autonomous and rigorous
    Experience in Middle-East and Africa

  • IT Project Manager

    IT Project Manager

    Job description
    Airtel Kenya wishes to recruit for the position of I.T Project Manager within the Information Technology Division. Reporting to the I.T Director, the incumbent’s overall role will be to lead the strategic planning for products, projects and release management across vertical and horizontal products and consults business units on projects and related product requirements.
    Responsibilities include but are not limited to the following:

    Lead development for all products, services and promotions
    Working with existing or new vendors to ensure improved products and services
    Working with I.T partners and other Airtel partners to ensure delivery of business platforms as per scope
    Manage and track all Operating Country (OpCo) programs and projects through all phases as per Project Management and Release cycles and ensure delivery within agreed time, cost and scope and SLA
    Conduct Project Governance Review with partners, vendors and publish the status to the relevant stakeholders
    Implement build to operations (B2O) process, OLA and governance with the IT operations team and 3rd Party vendors
    Key Technical SPOC for all business related functions related to Products and Promotions and development.

    Expected key results:

    Scoping of new products
    Manage end-to-end delivery of OpCo IT program & projects within PRM scope
    Lead developer for products & promotions
    Manage the B20 for OpCo PRM program and project delivery

    Qualifications:

    Bachelor Degree in I.T / Engineering. An MBA will be an added advantage
    Professional qualification in Project Management Techniques
    2 years of experience as a core developer is required
    3 years in project management is required, preferably in Telecom industry
    Proven experience in eliciting requirements and testing

    Competencies and behavior:

    Customer centric
    Strong project management and relationship management skills
    Java Programming skills
    Strong written and verbal communication skills including technical writing skills
    Leadership skills