Job Field: Sector in Customer Care
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Customer Care Agent Debt Collector Agent
Our client is looking to hire a Customer Care Agent who will be responsible for providing exceptional service to clients and resolving inquiries related to banking and financial products. The ideal candidate will have a strong commitment to customer satisfaction and the ability to communicate effectively. If you are passionate about helping customers and ensuring…
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Customer Service Representative Junior Quality Assurance Engineer
Mission Statement for the Role To be the face of Poa Internet on a daily basis for customers reaching out to us through our omni-channel customer experience avenues. Overall Responsibility Receive, document and resolve inbound requests from customers, through all our inbound communication channels- voice, WhatsApp, Facebook, twitter and chat on a daily basis. Key…
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Intake Care Supervisor – Africa
YOUR JOB Your role will be to: Motivate individuals and team collectively to achieve agreed work output targets covering productivity, quality and customer/provider satisfaction Recommend and implement innovative strategies to improve efficiency and provide excellent customer service. Be proactive in identifying improvement/enhancement opportunities and active in seeking and sharing ideas for innovation in business processes…
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Customer Support Agent Sales Manager Receptionist Public Relations (PR) Officer
Position Overview: We are seeking a dedicated and enthusiastic Customer Support Agent to join our dynamic team. The successful candidate will play a crucial role in ensuring our customers receive outstanding support for all Baggins services and products. The Customer Support Agent will report directly to the Customer Success Manager and work closely with various…
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Customer Service Agent – English
ESSENTIAL DUTIES Manage a high volume of Inbound/Outbound Phone, Email & Chat contacts from customers who are calling with questions or need assistance with their issues Full understanding of how to deliver a positive customer journey whilst maintaining strict call-handling KPIs Proactively maintaining knowledge, checking, self-educating, and implementing client updates, processes, guidelines, and policies Liaison…
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Customer Service Representative
Flexitech Group Limited is hiring a Customer Service Representative who will be responsible for providing exceptional support to customers by addressing inquiries, resolving issues, and ensuring a positive customer experience. This role involves communication via phone, email, or chat, and requires a strong commitment to customer satisfaction. Key Responsibilities Answering a high volume of incoming…
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Care Team Senior Supervisor
Your job As a Care Team Senior Supervisor, you will be managing a team based in KL, Nairobi and Madrid. You will be responsible to motivate your own teams to ensure production levels and targets are achieved, to ensure effective processing controls are in place across locations, as well as championing efforts that achieve the…
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Customer Service Executive
The Customer Service Representative is responsible for delivering exceptional service to customers by addressing inquiries, resolving issues, and providing information about products and services. This role requires effective communication and problem-solving skills to ensure customer satisfaction and loyalty. Representatives will engage with customers through various channels, including phone, email, and chat, while maintaining a professional…
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Customer Engagement – Junior Fraud Analyst Recruiter HR Shared Services Manager – Global Mobility & Employee Benefits
Overview Are you ready to take on a critical role in fraud detection and prevention? We’re looking for a Junior Fraud Analyst (customer engagement) to join our fraud team in Kenya. This is a customer service-focused position where 80% of your time will be spent speaking directly with customers and gathering crucial information to combat…
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Field Service Assistant
Overview Are you prepared to embark on an extraordinary journey with M-KOPA Mobility? In this role, you will take on various important duties to ensure smooth operation and exceptional customer experience at M-KOPA. One of your key responsibilities will be managing the charging station. You’ll need to ensure that all chargers are functioning correctly and providing reliable…