Job Field: Sector in Customer Care
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Expression of Interest for Invigilators
EXPRESSION OF INTEREST FOR INVIGILATORS The Council of Legal Education (CLE) is a State Corporation established by the Legal Education Act CAP 16B. Its mandate is to license and supervise legal education providers and law programs, regulate legal education and training, advise the Government on matters relevant to Legal Education and training and administer the…
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Field Service Assistant
Overview Are you prepared to embark on an extraordinary journey with M-KOPA Mobility? In this role, you will take on various important duties to ensure smooth operation and exceptional customer experience at M-KOPA. One of your key responsibilities will be managing the charging station. You’ll need to ensure that all chargers are functioning correctly and providing reliable…
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Customer Service Executive
The Customer Service Representative is responsible for delivering exceptional service to customers by addressing inquiries, resolving issues, and providing information about products and services. This role requires effective communication and problem-solving skills to ensure customer satisfaction and loyalty. Representatives will engage with customers through various channels, including phone, email, and chat, while maintaining a professional…
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Customer Care Executive (E-commerce) Content Moderator
Qualification: BA/BSc/HND. Experience: At least 1 year in customer service under an ecommerce process. Job Description: iSON Xperiences Kenya is looking for motivated and experienced E-commerce Customer Care Executives to join our team in Westlands. The successful candidate will be responsible for handling customer inquiries, resolving issues, and ensuring a seamless customer experience for our…
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Customer Engagement – Junior Fraud Analyst Recruiter HR Shared Services Manager – Global Mobility & Employee Benefits
Overview Are you ready to take on a critical role in fraud detection and prevention? We’re looking for a Junior Fraud Analyst (customer engagement) to join our fraud team in Kenya. This is a customer service-focused position where 80% of your time will be spent speaking directly with customers and gathering crucial information to combat…
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Customer Service Representative
About the role The Customer Service Representative will handle a high volume of incoming phone calls and assist customers with a variety of issues or inquiries and may be responsible for answering customer questions, resolving problems, and providing information about products or services. Additionally, Customer Service Representative will be responsible for tracking customer interactions, providing…
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Care Team Senior Supervisor
Your job As a Care Team Senior Supervisor, you will be managing a team based in KL, Nairobi and Madrid. You will be responsible to motivate your own teams to ensure production levels and targets are achieved, to ensure effective processing controls are in place across locations, as well as championing efforts that achieve the…
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Call Center Representative
Influx provides customer service for brands and tech companies on-demand, 24/7, every day of the year (including holidays). To achieve this, our operation includes agents and managers working around the globe. We’re looking for detail-oriented and thoughtful people to join our growing international team! Candidates must be able to respond to the needs of customers…
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Customer Service Representative
Flexitech Group Limited is hiring a Customer Service Representative who will be responsible for providing exceptional support to customers by addressing inquiries, resolving issues, and ensuring a positive customer experience. This role involves communication via phone, email, or chat, and requires a strong commitment to customer satisfaction. Key Responsibilities Answering a high volume of incoming…
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Customer Service Agent – English
ESSENTIAL DUTIES Manage a high volume of Inbound/Outbound Phone, Email & Chat contacts from customers who are calling with questions or need assistance with their issues Full understanding of how to deliver a positive customer journey whilst maintaining strict call-handling KPIs Proactively maintaining knowledge, checking, self-educating, and implementing client updates, processes, guidelines, and policies Liaison…