Job Field: Sector in Customer Care
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Customer Service Trainer
We are seeking a highly skilled Customer Service Trainer to join our dynamic team. Qualifications Expertise in communication, Public Relations (PR) and related fields to train customer service agents and improve service delivery. Minimum of 2 years experience in customer service training. Excellent communication, Public Relations and Interpersonal skills. Excellent presentation and coaching skills. Interested…
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Customer Experience Analyst
Customer Support: Provide technical support to customers by troubleshooting system-related issues. Ensure prompt and effective resolution of customer inquiries and concerns. Reporting and Documentation: Prepare reports and documentation on customer feedback and system performance. Maintain detailed records of customer interactions and solutions provided. Customer Data Analysis: Collect and analyze customer data to identify trends, preferences,…
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Benefit Verifier
Join our dynamic team as a benefits verifier, where you’ll play a crucial role in providing customer support and delivering quality work based on company standards. This role is essential in ensuring the accuracy and completeness of medical billing information, adhering to guidelines, and addressing client inquiries effectively! Key Responsibilities: Update medical billing information to…
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Customer Experience Manager Sales Intern
Job Objective/Purpose Ensure delivery of superior customer experience at all points of the customers journey and lead innovation and creativity towards continuous service improvement, client engagement, and client satisfaction. Key Responsibilities Team leader for the client experience coordinators across the team. Spearhead in the formulation of client experience systems and processes across the team. Lead…
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Field Service Assistant Field Sales & Marketing Officer
Are you prepared to embark on an extraordinary journey with M-KOPA Mobility? In this role, you will take on various important duties to ensure smooth operation and exceptional customer experience at M-KOPA. One of your key responsibilities will be managing the charging station. You’ll need to ensure that all chargers are functioning correctly and providing reliable service…
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Customer Service Executives
JOB PURPOSE STATEMENT / POSITION OBJECTIVE State briefly the principle purpose of the job, i.e. the reason for the existence of the job within the Organization. This position plays a critical role in ensuring consumer satisfaction and loyalty. This role is responsible for interacting with consumers on behalf of the Bank by providing clients with…
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Customer Service Executive (International Campaign)
Key Responsibilities: Manage a large number of repair requests effectively and efficiently Solve landlord and tenant repair requests with 5-star reviews from both sides Understand and recommend ways to scale by automating your most time intensive tasks Become an expert at navigating our maintenance features and dashboard Track service professionals (electricians, plumbers, etc.) and find…
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Customer Success Executive
Scope of work Support corporate customers to utilize our service Lead training with new customers (incl. product setup) Check the usage of sales reps to identify who’s using / not using Communicate with sales reps in case they have any challenges in the usage Solve challenges of customer (manager) satisfaction Send reports accordingly Other administrations…
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Customer Expert
Responsibilities Maintaining a positive, friendly, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries via phone and through emails and chats. Communicating with customers through various channels. Acknowledging and resolving customer complaints. Knowing our products inside and out to enable you respond to customer inquiries efficiently. Keeping records of customer…
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Real Time Agent (Call Centre Agents)
Our client, an on-demand Courier Service that delivers products ordered through their mobile app seeks to recruit Call Center Agents ,who will be a key point of contact between the company and their customers. The main task is to coordinate live rider operations and ensure daily performance against a range of KPIs. Location: Preferred candidates should…