Job Field: Sector in Customer Care
-
Provider Relations Analyst – French/Portuguese Required
Job summary As a Provider Relations Specialist you will be part of the Provider Services Organization, being responsible to manage the relationship with Health Care Providers of Africa network. You will work very closely with peers and stakeholders strategically positioned across the globe. Key to the role will be the end-to-end journey, managing the partnership…
-
Customer Support Executive – Apparel & Garments Industry
ROLES & RESPONSIBILITIES Handing activities at the reception desk and redirecting calls to the specific contact of interest internally. Cold calling and generating leads in collaboration with the Sales team. Scheduling and coordinating appointments for the Sales team Sending quotations in the specified format to clients as per the instructions from the relevant team members.…
-
Intake Care Representative – French/German/Portuguese Required Sales Manager Africa – Health Insurance Customer Service Representative – Portuguese
What are your main responsibilities? As an Intake Care Representative you will be member of the Clinical team and works close together with the Pre-Authorisation team helping our clients with the processing of the Guarantee of Payments towards the hospitals. KEY AREAS: Processes Guarantee of Payments (GOPs) and takes ownership of cases as required. The…
-
Customer Experience Manager Quality Control Engineer
The Customer Experience Manager will be responsible for the implementation and management of the airline’s customer experience strategy, ensuring our passengers receive consistent, high-quality service across all touchpoints, thereby fostering retention and loyalty. This role involves collaborating with various departments to enhance the overall customer journey, from booking to post-flight services, while maintaining the operational…
-
Customer Service Executive
In this role, you will be responsible for delivering exceptional customer service experiences to our clients. You will play a crucial role in addressing inquiries, resolving issues, and providing guidance related to our digital lending and logbook loan services. Additionally, you will be tasked with fostering strong relationships with relevant stakeholders. If you are passionate…
-
Customer Support Specialist
Achieves marketing Unit product support and customer / dealer satisfaction goals in set geographic areas of responsibility. Develop channel partner technical and product support (hands on!) Preempting and resolving technical and/or parts issues impacting machine performance and uptime. Working with channel partners to manage customer and dealer relationships, delivering channel partner / customer / dealer…
-
Client Service Analyst
The Client Service Analyst is responsible for providing clients with resolutions and support in coordination with the Client Service team. The overall objective of this role is to address external client issues and provide ongoing client service support Responsibilities: Serve as single point of contact for internal partners and external clients, interacting with key teams…
-
Customer Service – Reliever (Hospital ) Barista – Upperhill Chef – Upperhill
Job Requirements Bachelor’s degree or Diploma in Business Administration or a related field preferred. Attained a C+ or higher in your KCSE. Proficient in Microsoft Office. Customer Service experience: At least 1 Year would be an added advantage preferably in a busy environment. Competencies and Skills Required Excellent communication and presentation skills. Enthusiasm and Reliability…
-
Customer Service Officer
Role Summary: The Customer Service Representative will be responsible for addressing customer inquiries, resolving complaints, and providing top-tier service. One should be an efficient communicator, adept at problem-solving, and passionate about creating positive customer experiences for Mwananchi Credit Limited. Qualifications: The incumbent must hold a Bachelor’s degree in Business Administration or a related field. Minimum…