Job Field: Sector in Customer Care
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Contact Centre Agent
Job Purpose Handling inbound and outbound calls to and from customers, listening to customers’ needs or issues and providing helpful solutions to their problems. Job Responsibility and Accountability Responding to calls and customer inquiry from sale, purchase, promos available, showroom and service centre. Responding and transferring internal calls. Assist the warehouse with online queries after work hours. De-escalate situations…
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Customer Service Manager
Customer Relations and Feedback: Oversee receiving, printing and logging of orders from all platforms i.e. email, WhatsApp, calls, SENRI and hard copies. Oversee accurate and timely processing of orders into invoices, delivery notes and quotations Oversee clear communication between back office, warehousing, production and sales concerning stock availability. Oversee clear communication between sales, credit and…
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Customer Experience Associate – Service Centre
Job Purpose The purpose of the role is to meet departmental objectives by ensuring compliance of the set processes and procedures. Job Responsibility and Accountability Job Card opened and printed within 24 Hours of receipt from customers or dealers Capture full and correct serial numbers for carry in at the point of receipt. Update full and correct serial numbers for In-Home after technical visit. Full and correct unit checklist details including all accessories and their condition for carry in. Communication to Customer Send emails, SMS or telephone updates for quotations within48 hours of status change to quotation by technicians. Send email,SMS or telephone updates for ready units within 24 hours of status change to ready by technician for carry in. Same day escalation to the Branch Manager on a daily log sheet of complaints from customers either via email, telephone or face to face. Happy Call within 48 Hours for all In-Homes for all ready units. In-Home dispatcher to ensure all rebooks are communicated to the customer 24 hours prior to the scheduled date including all emergency events scheduled for a specific technician. Operations Credit notes, with all correct documentation within 72 Hours of receipt from customers. Delivery notes printed, within 24 hours after conversion to ready. Handling of dealer accounts, follow up for repair to be completed within 48 hours for parts available and quotations closed within 15 days. Any other duties assigned by the supervisor.…
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Client Relations Officer
About the position Challenging Demands of the Job The typical demands of this job, that are outside of the direct control of the post holder, are the following: Ability to work under pressure / and remain focused on the task at hand Ability to maintain confidentiality and behave in an ethical manner To be highly…
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Debt Collection Team Lead Data Annotation
Position Summary: We are looking for a skilled and experienced Debt Collection Team Lead to manage and guide our debt collection team effectively. The successful candidate will be responsible for overseeing day-to-day operations, setting team goals, monitoring performance, and ensuring adherence to collection policies and procedures. This role requires excellent leadership and organizational skills to…
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Financial Service Representative
Requirements: Excellent written & verbal communication skills Willing to work a 5-day work week with 2 additional days being the last two Saturdays of every month Ability to multitask Ability to work on a customized CRM Good understanding of MS Office The perfect candidate will have completed post-secondary education and have been in the workforce…
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Team Leader
Role Description This is a full-time on-site role for a Team Leader located in Kitale. The Team Leader will be responsible for overseeing and managing a team of customer service representatives and loan officers, ensuring efficient operations, resolving customer issues, and achieving performance targets on a daily basis. Qualifications Strong leadership and team management skills…
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Customer Service Representative – Portuguese Speaking
What are your main responsibilities? You are responsible for the client communication for designated account relationships and Contracts. You are required to response to the client on timely manner providing full and accurate information in one go. Main Duties / Responsibilities Handle calls and e-mails and respond to simple and complex inquiries regarding eligibility, cards…
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Customer Relations Officer
KEY ROLES AND RESPONSIBILITIES Act as point of contact for complaints and escalate issues as appropriate Providing customer support Identifying and analyzing customer needs and expectations, and developing strategies to meet them. Managing client relationships to build a reputation for excellent service and generate repeat business. Develop and update client related reports. QUALIFICATIONS REQUIRED: Bachelor’s…