Job Field: Sector in Customer Care
-
Client Service Officer
The Client Service Officer (French speaking) is primarily responsible for providing after-sales customer support to Citibank Clients through various mediums of communication, primarily telephone and e-mail. The strategic objective is to continually realign operational or delivery capabilities with customer expectations. This involves the actual delivery of the product and after-sales maintenance, which constitutes service quality…
-
Customer Success Segment Leader
Role Description Develop and maintain strong, long-lasting client relationships to enhance trust and satisfaction, acting as the primary point of contact for assigned accounts. Lead onboarding, implementation, and training processes to ensure seamless adoption and use of products and services. Create and execute customer success strategies aimed at maximizing customer lifetime value, reducing churn, and…
-
Client Service Representative
Our client, a busy cardiologist clinic in Nairobi, is seeking a dedicated and professional Client Service Representative to join our busy cardiologist clinic. The ideal candidate will be the first point of contact for patients, providing exceptional customer service, scheduling appointments, and ensuring a smooth and efficient patient experience. This role is crucial in maintaining…
-
Customer Service Representative – French Speaking
About the job You are responsible for the client communication for designated account relationships and Contracts. You are required to response to the client on timely manner providing full and accurate information in one go. Main Duties / Responsibilities Handle calls and e-mails and respond to simple and complex inquiries regarding eligibility, cards status, envoy…
-
Call Centre Training Associate
About the role: Burn is looking for a Call Centre Training Associate to lead the training and knowledge transfer initiatives for BURN’s call centres across Burn markets, supporting the company’s expansion strategy. This role is crucial in developing and implementing comprehensive training programs that enhance call centre capabilities, ensure quality standards, and support carbon project monitoring.…
-
Call Centre Agents Senior Manager Marketing & Communications Corporate Communications Officer
Job Description Officers in this role will be responsible for providing exceptional customer service to patients, families, and healthcare providers through efficient handling of inbound and outbound calls. Key Responsibilities Answer and manage incoming calls promptly and professionally, addressing inquiries and providing information about hospital services. Schedule patient appointments, consultations, and follow-up visits using the…
-
Contact Centre Agent
Job Purpose Handling inbound and outbound calls to and from customers, listening to customers’ needs or issues and providing helpful solutions to their problems. Job Responsibility and Accountability Responding to calls and customer inquiry from sale, purchase, promos available, showroom and service centre. Responding and transferring internal calls. Assist the warehouse with online queries after work hours. De-escalate situations…