Jobs Kenya

Job Field: Sector in Customer Care

  • Customer Care Executive

    Customer Care Executive

    —

    in

    The Customer Care Executive is primarily responsible for ensuring delivery ofexceptional customer service to customers as per the respective client’s SLA. The primary focus of a Customer Care Executive is to assist; retain; acquire and/or recover customers. KNOWLEDGE, SKILLS AND ABILITIES Minimum of a Degree Excellent listening skills; uses appropriate probing techniques to facilitate clear understanding of queries and thus provide appropriate and accurate solutions to customer queries. Good typing speed and computer skills, particularly with regard to Microsoft office applications Good communication skills including a clear voice; and fluency in English and local languages pertaining to the respective location Ability to work in a team environment Ability to maintain a calm disposition particularly in stressful work situations. Displays a positive attitude; ability to remain positive and energetic throughout a work day. Updates self on comparative product and services WORK CONDITIONS Ability to work any shift in a 24/7 work environment including odd hours; weekends and public holidays Ability to work extra hours to meet business needs To reside within reasonable travel distance to the office, as defined by the Company; to facilitate ease of transport arrangements,  May be required to undergo periodic occupational related medical examination to assess own suitability for continued employment at the Call Center Interested and qualified candidates should forward their CV to: recruitmentke@isonxperiences.com using the position…

  • Customer Care Executive

    Customer Care Executive

    —

    in

    The Customer Care Executive is primarily responsible for ensuring delivery ofexceptional customer service to customers as per the respective client’s SLA. The primary focus of a Customer Care Executive is to assist; retain; acquire and/or recover customers. KNOWLEDGE, SKILLS AND ABILITIES Minimum of a Degree Excellent listening skills; uses appropriate probing techniques to facilitate clear understanding of queries and thus provide appropriate and accurate solutions to customer queries. Good typing speed and computer skills, particularly with regard to Microsoft office applications Good communication skills including a clear voice; and fluency in English and local languages pertaining to the respective location Ability to work in a team environment Ability to maintain a calm disposition particularly in stressful work situations. Displays a positive attitude; ability to remain positive and energetic throughout a work day. Updates self on comparative product and services WORK CONDITIONS Ability to work any shift in a 24/7 work environment including odd hours; weekends and public holidays Ability to work extra hours to meet business needs To reside within reasonable travel distance to the office, as defined by the Company; to facilitate ease of transport arrangements,  May be required to undergo periodic occupational related medical examination to assess own suitability for continued employment at the Call Center Interested and qualified candidates should forward their CV to: recruitmentke@isonxperiences.com using the position…

  • Customer Care Executive

    —

    in

    The Customer Care Executive is primarily responsible for ensuring delivery ofexceptional customer service to customers as per the respective client’s SLA. The primary focus of a Customer Care Executive is to assist; retain; acquire and/or recover customers. KNOWLEDGE, SKILLS AND ABILITIES Minimum of a Degree Excellent listening skills; uses appropriate probing techniques to facilitate clear understanding of queries and thus provide appropriate and accurate solutions to customer queries. Good typing speed and computer skills, particularly with regard to Microsoft office applications Good communication skills including a clear voice; and fluency in English and local languages pertaining to the respective location Ability to work in a team environment Ability to maintain a calm disposition particularly in stressful work situations. Displays a positive attitude; ability to remain positive and energetic throughout a work day. Updates self on comparative product and services WORK CONDITIONS Ability to work any shift in a 24/7 work environment including odd hours; weekends and public holidays Ability to work extra hours to meet business needs To reside within reasonable travel distance to the office, as defined by the Company; to facilitate ease of transport arrangements,  May be required to undergo periodic occupational related medical examination to assess own suitability for continued employment at the Call Center Interested and qualified candidates should forward their CV to: recruitmentke@isonxperiences.com using the position…

  • Customer Support Specialist

    Customer Support Specialist

    —

    in

    About the role As a Customer Support Market Specialist, you will work in a young and energetic team. You’ll have the environment and opportunities to help us improve our processes and make them even more efficient in addition to creating the best customer experience. What you can expect Main tasks and responsibilities: Represent Bolt in…

  • Call Center Agent

    —

    in

    Duties & Responsibilities: Respond promptly and professionally to customer inquiries via phone. Resolve customer complaints and provide solutions that align with company policies. Process orders and returns while maintaining accurate records. Assist customers with navigating the platform. Escalate unresolved issues to senior staff or relevant departments. Maintain a high level of product knowledge to provide…

  • Call Centre Assistant

    Call Centre Assistant

    —

    in

    JOB OBJECTIVE The job holder will be the first point of contact for students, parents, and other stakeholders, providing accurate information and exceptional customer service.  DUTIES AND RESPONSIBILITIES: Answer inbound calls in a timely and friendly manner as per the SOP. Evaluate and handle customer requests, inquiries, and complaints and provide relevant solutions. Respond to…

  • Customer Service Officer

    —

    in

    Purpose The main purpose of this role is to act as key account manager for allocated insurance companies, agents, brokers and lending companies maintaining regular contacts to ensure requests for valuation services coming from them are scheduled and completed. Key Responsibilities / Duties Managing phone calls, emails and client valuation schedules. Building sustainable relationships and…

  • Customer Services Officer

    —

    in

    The Customer Service Officer is responsible for the delivery of effective and quality customer service to our member and future members, internal customers and B2B partners by supporting the Regional Head of Customer Services and CHQ Customer Service by handling all the residual transactional activities in Eastern Africa and the rest of Africa. Reporting to…

  • Customer Care Agent

    —

    in

    We are seeking a dedicated and detail-oriented Customer Care Agent to join our team! RESPONSIBILITIES Gather Customer Feedback: Collect feedback through phone calls and online questionnaires; handle special requests and complaints. Data Entry: Ensure all data is accurately collected and entered into the system; create data collection tools (e.g., surveys, questionnaires).  Sales Assistance: Support the…

  • Customer Support Associate

    Customer Support Associate

    —

    in

    We are seeking a highly driven Customer Support Associate to join our operations team. This role is ideal for someone who is driven by owning a process end-to-end and gets excited to do this as excellently and efficiently as possible. We have support tooling and initial processes in place, but the efforts are currently dispersed…