Job Field: Sector in Customer Care , Travels & Tours
-
Customer Experience Coordinator
Job Ref: SOA/KE/HR/NRB/24-25/04 About the Opportunity We are seeking capable Customer Experience Coordinator who will be responsible for ensuring that clients have a positive experience with our post travel feedback management protocols. Specific responsibility/day-to-day activities Serve as the main point of contact for customer complaints, compliments, and feedback after their travel experience. Collaborate with other departments…
-
Customer Experience Coordinator
Job Ref: SOA/KE/HR/NRB/24-25/04 About the Opportunity We are seeking capable Customer Experience Coordinator who will be responsible for ensuring that clients have a positive experience with our post travel feedback management protocols. Specific responsibility/day-to-day activities Serve as the main point of contact for customer complaints, compliments, and feedback after their travel experience. Collaborate with other departments…
-
Guest Experience Liaison Sales & Marketing Manager – Kenya
PRIMARY PURPOSE The ideal candidate will need to be well versed in Guest Relations with excellent communication skills as well as a high aptitude for customer interaction and to understand and preempt the overall needs and wants for a guest’s stay. Ability to work well under pressure in a fast-paced environment and be a great…
-
Airport Representative
Diploma in Tour Operations & Customer Care Experience in handling guest arrivals, pick up requests, transport arrangement, luggage handling & hotel information, Familiarity with the airport terminals, and excellent report compilation (Follow ups & luggage irregularity reports) Proficient in English and German Languages – knowledge in any other foreign language will be an added advantage.…
-
Guest Experience Liaison
PRIMARY PURPOSE The ideal candidate will need to be well versed in Guest Relations with excellent communication skills as well as a high aptitude for customer interaction and to understand and preempt the overall needs and wants for a guest’s stay. Ability to work well under pressure in a fast-paced environment and be a great…
-
CRM Manager (Tour Operations/Reservations)
Responsibilities Provide leadership, guidance, and support to the reservations team Oversee and manage daily operations, ensuring efficient and accurate handling of customer reservations Develop training programs and provide ongoing coaching to enhance the team’s customer engagement and performance Track team performance metrics, set goals, and foster a culture of continuous improvement. Utilize CRM systems and…
-
Reservation Officer
Duties & Responsibilities Issuing hotel vouchers and reservations arrangement of local and international tours Following up on confirmation of booking vouchers Reconfirming guests flight tickets before Safari Making provisional bookings for our guests Making bulk block bookings with all the suppliers in line with the company and client’s needs and effectively administering the same with…
-
Customer Service Executive – Travel Sales & Marketing Manager – Agriculture
Our client, one of the leading Travel Agency in the travel industry is looking to hire a Customer Service Executive who will be responsible for all interactions with our customers. He/she is to ensure all of the questions, requests, and issues of the customers are answered and solved in a professional way with customer centricity…
-
Customer Service Manager – Online Travel Company
Primary Responsibilities: The Client Service Manager will be responsible for: Operate as the liaison / lead point of contact for any and all matters specific to clients Build and maintain strong long lasting Relationships with our clients Be able to establish a full network within clients organization i.e. finance, operations, logistics Work closely with finance…