Job Field: Sector in Customer Care , Science
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Quality Assurance Specialist Human Resources Intern
ROLES & DUTIES Support the QA lead in the onboarding of new staff Support the QA lead in preparing training materials Stand in for QA lead in their absence Owning the QA process to support the delivery of good customer experience and uphold Apex brand values at Apex collectioncalls Monitor live calls using the dialer…
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Quality Assurance Analyst
Responsibilities Support the QA lead in the onboarding of new staff Support the QA lead in preparing training materials Stand in for QA lead in their absence Owning the QA process to support the delivery of good customer experience and uphold brand values Monitor live calls using the dialer system to ensure collection best practices…