Job Field: Sector in Customer Care , Sales / Marketing / Retail / Business Development
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Service Center Associate-Bungoma Service Center Associate- Iten
About the Role Reporting to the Regional Sales Manager with a dotted reporting line to the Fleet Operations Manager, the Service Center Associates will manage our Service Centers. The key role will be good customer service to all customers that come to the service center, sales conversion, stock management, troubleshooting, and escalating all aftersale issues…
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Customer Relations Officer
About the job AA Destinations is looking for a Corporate Relations Officer who will review, execute, and monitor corporate relations initiatives, as well as establish new corporate relationships while maintaining working relations with current clients. Key Requirements Ability to Communicate, interact, and educate corporate clients. Ability to build and maintain corporate relationships. Able to Develop…
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Contact Centre Telesales Representative
Key Responsibilities Customers Engage customers on inbound and outbound calling to understand their needs and business drivers Upsell and cross-sell to grow revenue and inform customers of the available offers and promotions with an emphasis on Twiga Fresh products Inform and guide the customers to register on the Soko Yetu App for self-ordering Revenue Achieve revenue…
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Service Team Leader
Requirements A Vacancy has arisen for Service Team Leader in our Kenya business, based in Nakuru. The role’s key responsibility is to lead, coordinate, and develop a highly motivated team of individuals and teams to ensure that they provide world class service to our customers, and overall optimization of branch service performance whilst complying with…
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Group Head, Customer Loyalty, Retention & Engagement
Description Growth of Customer Lifetime Value through increased profitability and share of wallet. Increased product uptake through data driven customer engagements and offer placements Design an engagement and loyalty roadmap to drive CLV across the customer lifecycle stages (acquisition, growth, retention). Spearhead the review of customer engagement plans to ensure customers receive best in class…
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Loyalty Operations Manager (H12)
Brief Description Oversee day-to-day operations of the Asante Rewards Customer Care Center ensuring that it runs smoothly, efficiently, and effectively in order to provide an excellent customer experience to Asante Rewards members and KenyaAirways’ Customers Detailed Description Monitoring and managing customer care metrics and tracking key performance indicators such as call…
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QSSK-LBK-CRC-Customer Relations Coordinator (Maternity Cover)
Job Summary: The Customer Relations Coordinator will be responsible for managing customer interactions, addressing inquiries, and ensuring a positive customer experience. This role requires excellent communication skills, a customer-centric mindset, and the ability to collaborate with cross-functional teams. Key Responsibilities: Customer Communication: Respond promptly and professionally to customer inquiries via phone, email, and other communication…
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Customer Success Associate Product Manager
Role summary: As a customer success associate, you will work closely and report to the CS Manager to ensure excellent customer service standards, respond efficiently to customer inquiries and work with other team members to onboard, train and maintain high customer satisfaction. Daily Responsibilities: Develop healthy customer relationships to better highlight, evaluate and action customer…
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Sales & Customer Success Executive
Job Summary We are seeking a dynamic and results-driven Sales & Customer Success Executive to join our team. The ideal candidate will be responsible for driving sales growth, building strong customer relationships, and ensuring overall customer satisfaction. This role involves a combination of sales, account management, and customer success responsibilities. The ideal candidate should have…
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Customer Sales Representative
The Role You Will Be Responsible For Present, promote, and sell Jiji premium services to existing and prospective customers Establish, develop, and maintain positive customer relationships with JIJI clients Achieve agreed upon sales targets and outcomes within the stipulated schedule Expedite the resolution of customer problems and complaints to maximize satisfaction Ideal Profile Excellent selling,…