Job Field: Sector in Customer Care , Project Management
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Team Lead
The Team Leader is responsible for overseeing the day-to-day operations of customer service agents to meet and exceed client expectations and KPIs. This includes managing agent roster and ensuring agents work their entire shift. They also ensure agents have adequate training to delight the clients and provide task-relevant feedback to agents. Key Responsibilities Design and…
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Team Lead
The Team Leader is responsible for overseeing the day-to-day operations of customer service agents to meet and exceed client expectations and KPIs. This includes managing agent roster and ensuring agents work their entire shift. They also ensure agents have adequate training to delight the clients and provide task-relevant feedback to agents. Key Responsibilities Design and…
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Customer Project Manager
At Compulynx Ltd, we place great value in attracting and retaining the best people at all levels with a great career and personal growth opportunities. We are currently looking for passionate, technologically savvy, and committed people with a zeal for growth to fill in the position of Software Tester/ QA Engineer – Nairobi Office. Key…
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Application Experience Manager
ALX and The Room are two institutions working together to reimagine how top talent learns, grows and connects with each other and with opportunities throughout their lifetime. We are an initiative born in Africa but with a global ambition. We are part of the African Leadership Group, an ecosystem of 4 institutions with +15 years of experience…
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Customer Delivery Manager Airtel Afirica
Mission: Customer Delivery Manager (CDM) owns the delivery of the entire Customer contract execution scope – products and services – for his/her BG CDM is accountable for revenue and profit in line with Nokia MoO for his/her perimeter within the BG CDM represents Nokia on an assignment basis and is the primary contact for the…
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Customer Delivery Manager Airtel Afirica
Mission: Customer Delivery Manager (CDM) owns the delivery of the entire Customer contract execution scope – products and services – for his/her BG CDM is accountable for revenue and profit in line with Nokia MoO for his/her perimeter within the BG CDM represents Nokia on an assignment basis and is the primary contact for the…
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CRM Project Manager
Job Description: CRM Project Manager is responsible for improving the Customer’s lifecycle Value. He is responsible for managing workflow of CRM projects through all the channels. He is able to suggest the best way to segment our customers, prospects and visitors and also our hotel partners. He knows how to build a reporting and explained…
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Customer Delivery Manager Airtel Afirica
Mission: Customer Delivery Manager (CDM) owns the delivery of the entire Customer contract execution scope – products and services – for his/her BG CDM is accountable for revenue and profit in line with Nokia MoO for his/her perimeter within the BG CDM represents Nokia on an assignment basis and is the primary contact for the…