Job Field: Sector in Customer Care , Procurement / Store-keeping / Supply Chain
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Outbound Lead
Role: Fulfilment at Maxsoko is a fun, fast-paced, agile and people-focused business. We believe in the motto ‘We win through our people.’ You will support and manage the Logistics team members in a branch, ensuring they have everything they need to achieve and maintain their optimal level of performance. At the same time, you will…
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Customer Service Representative
Role purpose Execution of the best-in-class service through effectively managing customers to ensure customers’ business needs are fulfilled and sales targets are met in partnership with the Commercial organization Key responsibilities and tasks Interact with customers (directly and via sales team members). Orchestrate the service relationship, acting as primary contact for assigned customer accounts Seek…
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Customer Service Representative
Role purpose Execution of the best-in-class service through effectively managing customers to ensure customers’ business needs are fulfilled and sales targets are met in partnership with the Commercial organization Key responsibilities and tasks Interact with customers (directly and via sales team members). Orchestrate the service relationship, acting as primary contact for assigned customer accounts Seek…
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Outbound Lead
Role: Fulfilment at Maxsoko is a fun, fast-paced, agile and people-focused business. We believe in the motto ‘We win through our people.’ You will support and manage the Logistics team members in a branch, ensuring they have everything they need to achieve and maintain their optimal level of performance. At the same time, you will…
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Customer Experience Specialist
Your Impact: As part of the Supply Chain team, you will provide remarkable customer experience to the Global Access Program (GAP) customers within East Africa. You will be responsible for end-to-end customer order journey including import and export processes (direct delivery/ drop shipment/ cross border exports/ duty waivers), and resolution of customer complaints You will…
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Customer Service Specialist
MAIN JOB PURPOSE: Supports the end-to-end order management process, Customer returns, deliveries, and Supply claims processing. He/She will drive collaboration, manage on time in full delivery of customer orders and ensure continuous engagement with Key stakeholders for seamless customer service operations. KEY ACCOUNTABILITIES: Manage the Order Management processes from order collection to order delivery and…
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PR & Customer Service Executive
Job Description We are looking for a PR & Customer Service Executive to organize and oversee PR & Customer Service activities and ensure effective communication with our customers. The Executive should be well organized, have excellent communication skills, creative mind and cool-tempered professional who is able to handle a crisis. Responsibilities Answering telephone calls and…
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Customer Service and Logistics Lead
Job description Drives communication around forecasting & scheduling and production facilities to optimally manage customer demand. Supports field sales representatives in achieving superior customer satisfaction for maximum growth and execution of Global Customer Delight. Works with Sales Administrator and Packhouse Manager to process incoming customer orders/sample orders, prepares quotes, addresses inquiries, provides follow-ups, and assists…