Job Field: Sector in Customer Care , Medical / Healthcare
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Clinical Coordinator ( Front Desk)
Role Summary: The Clinical Coordinator at Penda Health Plays a key role in ensuring an exceptional patient experience through effective patient interaction, streamlined communication, and meticulous documentation and billing practices. From warmly welcoming patients to proactively addressing concerns and managing inquiries, this role plays a vital part in optimizing the front desk activities for increased…
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Call Centre Nursing Executive (Contract) Business Development Executives (Contract)
PURPOSE: To provide general customer service in respect to medical business customers. PRIMARY RESPONSIBILITIES: Receive and respond to Medical Emergency lines and ensure 24-hour coverage of the Call Centre. Handle phone calls and visitors, as well as resolve customers’ communication through electronic and physical channels. Issuance of both in and outpatient approvals for admissible requests…
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Call Centre Nursing Executive (Contract) Business Development Executives (Contract)
PURPOSE: To provide general customer service in respect to medical business customers. PRIMARY RESPONSIBILITIES: Receive and respond to Medical Emergency lines and ensure 24-hour coverage of the Call Centre. Handle phone calls and visitors, as well as resolve customers’ communication through electronic and physical channels. Issuance of both in and outpatient approvals for admissible requests…
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Clinical Coordinator ( Front Desk)
Role Summary: The Clinical Coordinator at Penda Health Plays a key role in ensuring an exceptional patient experience through effective patient interaction, streamlined communication, and meticulous documentation and billing practices. From warmly welcoming patients to proactively addressing concerns and managing inquiries, this role plays a vital part in optimizing the front desk activities for increased…
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Patient Services Coordinator, Outreach Clinic Ruiru Laboratory Technologist, Outreach Clinic Naivasha
Responsibilities: Provide outstanding customer services to patients, public and AKU staff and ensure inquiries and complaints to the department are addressed expeditiously Consistently provide full coverage at all times at the front desk Apply all functional computer applications to process daily front office transactions at compliance level standards Maintain a manual invoice and receipt process…
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Contact Centre Nurse – Maternity Cover
Key Responsibilities Provision of counselling, support, and information to MSK Clients and employees on phone Monthly reports showing number of clients and staff counselled. Data entry to analyse communication with the clients. Participate in provision of services undertaken at the call centre ensuring proper coverage. Detailed Client information captured in the call Centre database. Monthly…
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Customer Relations Officer
The Client Relations Officer is responsible for facilitating the day- to-day communication between our clients and our Laboratory, ensuring exceptional client experience, and cultivating long-term client relationships with Cerba Lancet Kenya. The Officer will also maintain public relations with existing and prospective clients on behalf of Cerba Lancet by handling inbound and outbound queries from…
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Care Executives (Talent Pipeline for Future Opportunities)
Job Ref. No: JHIL104 Role Purpose The job holder will handle inquiries from intermediaries, customers, and providers by understanding their needs, addressing their questions, resolving issues, and fulfilling requests. The role holder is expected to provide excellent service in all customer interactions and create memorable experiences. Main Responsibilities Delivery exceptional customer experience in all interactions…
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Call Centre Nurse Aide Actuarial Graduate Trainee
Job Description The Information Centre Care Agent is responsible for managing all incoming calls to the OLD MUTUAL Medical emergency hotlines. KEY TASKS AND RESPONSIBILITIES Answer incoming telephone calls into the Call Center in a professional manner at all times Working with providers and the OLD MUTUAL Case management team to manage the admission and…
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Customer Service Executive – Nyeri Physiotherapist Radiology Technologist – Nanyuki Radiology Technologist – Kisii
JOB PURPOSE Working closely with the Centre Manager, Pharmacy technologist, Optometrist, Radiographer, LabTechnologist, Nurses, Community Health Officer, Clinical Officers, Medical Officers, Consultantsetc.to ensure provision of quality health care services to the beneficiaries and provide support in Bliss Healthcare Limited as required. KEY RESPONSIBILITIES Core Responsibilities Welcoming customers/patients as they arrive at the reception and inquire…