Job Field: Sector in Customer Care , Media / Advertising / Branding
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Customer Care Assistant – 50 Positions
Job Purpose To respond to a variety of customer requests and inquiries via the telephone or in person Key Responsibilities/ Duties / Tasks Operate a Contact Centre Answers and directs telephone calls and Maintain calls register. Respond to Stakeholder Inquiries Resolve Stakeholder Issues and Complaints Resolve Scholarship Application Issues Maintain Accurate Records and Documentation Support…
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Content Moderator- 50 Positions
The Content Moderator is responsible for overseeing and managing the quality and appropriateness of user-generated content across digital platforms, ensuring that it aligns with established societal norms, consumer regulatory guidelines, website guidelines and compliance Duties & Responsibilities Monitor and review user-generated content daily to ensure compliance with community guidelines. Collaborate with legal and compliance teams…
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Content Moderator- 50 Positions
The Content Moderator is responsible for overseeing and managing the quality and appropriateness of user-generated content across digital platforms, ensuring that it aligns with established societal norms, consumer regulatory guidelines, website guidelines and compliance Duties & Responsibilities Monitor and review user-generated content daily to ensure compliance with community guidelines. Collaborate with legal and compliance teams…
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Customer Care Assistant – 50 Positions
Job Purpose To respond to a variety of customer requests and inquiries via the telephone or in person Key Responsibilities/ Duties / Tasks Operate a Contact Centre Answers and directs telephone calls and Maintain calls register. Respond to Stakeholder Inquiries Resolve Stakeholder Issues and Complaints Resolve Scholarship Application Issues Maintain Accurate Records and Documentation Support…
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Customer & Client Engagement Marketing Analyst
In this role you will be responsible for: Development of customer and client engagement campaigns based on business needs and projects. Some examples could be: Inform customers on new technologies. Utilisation campaigns. Implementation of cross-sell/up-sell programmes. Customer journey mapping. Creation of onboarding and renewal journeys. Support with in-life product marketing campaigns. Support new client implementations…
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GeoPoll CATI Interviewer GeoPoll CATI Interviewer (Sudanese Arabic)
About this Job GeoPoll, the world’s largest mobile surveying platform working in emerging markets, is looking for CATI (Computer Assisted Telephone Interviews) interviewers based in Kenya. This position will be responsible for conducting remote telephone interviews using the interviewer’s Android Smart Phone Devices. GeoPoll will provide airtime for calling. The trainings will however be in…
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Customer Relationship Officer (CRO) Business Development Officer (Economy, Finance and Banking) Digital Sales Executives (2 Vacancies) Business Development Officer (NGOs/Not for Profit Sector)
Job Summary: The Customer Relationship Officer (Inbound Inquiries) is responsible for managing inbound inquiries from various channels including but not limited to chats, Social media, WhatsApp, incoming calls, and leads generated from campaigns. The role involves processing inbound leads as well as following up on leads for conversion. The Customer Relationship Officer plays a critical…
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Assistant Casino Manager
Duties and Responsibilities Technical support – Liaise with Customer Service teams throughout the estate and iforium / game providers to understand and document player disputes and ensure disputes are handled promptly, efficiently and fairly. Customer Service support – To ensure the customer service team are aware of issue progress. Defect management – understand when there…
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Client Relations Assistant
As a Client Relations Assistant, your focus is to cultivate positive and fulfilling experiences for customers in their interactions with the company’s offerings, services and overall image. The Client Relations Assistant will assist in the following areas: Respond to clients’ registrations through emails by sending the required training documentations Respond to clients’ enquires and share…