Job Field: Sector in Customer Care , Logistics
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Customer Account & Order Management Specialist
Role purpose Execution of the best-in-class service through effective interactions with customers to ensure customers’ business needs are fulfilled and sales targets are met in partnership with the Commercial organization Implement outstanding customer service strategies aimed at enhancing customer experience and drive business. Key responsibilities and tasks Orchestrate the service relationship, acting as primary contact…
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Customer Service Import/Export Coordinator
JOB PURPOSE Ensure high quality customer service by delivering targets, objectives and customer satisfaction. Pro-actively coordinate and manage our customer portfolio and build strong customer relationships within the import/export CS disciplines. Be an active participant in the continuous improvement of the department’s daily functions and procedures. PRIMARY JOB RESPONSIBILITIES Execution of the day to day…
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Customer Service Representative – Temporary Future Talent Automation Engineer
Tetra Pak East Africa has an exciting opportunity for an experienced Customer Service Representative who will drive order Management and design handling operational performance within a assigned portfolio of customers and work on a continuous improvement approach towards process improvement opportunities. The successful candidate will be based in Nairobi, Kenya and will report to the Customer Service and Design Leader.…
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Live Operations Manager Quality Coordinator – Kenya
YOUR MISSION We are looking for a Manager to lead the Customer Service operations in SSA Sub-Saharan Africa. Glovo Customer Service helps Clients, Glovers and Partners through different channels (chat, email and phone) to solve their issues and to ensure they have an excellent experience with Glovo. THE JOURNEY Be responsible for the effective operation…
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Area Administrator
Job Purpose/Mission The Area Administrator is responsible for Customer experience in the Service Centers, logistics and stock and handover of products to customers that are eligible. Responsibilities To observe and record 100% accuracy handover per shop, For each handover, all relevant documents (corresponding customer contract, proof of ID, customer declaration form etc.) are scanned &…
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Live Operations Manager Quality Coordinator – Kenya
YOUR MISSION We are looking for a Manager to lead the Customer Service operations in SSA Sub-Saharan Africa. Glovo Customer Service helps Clients, Glovers and Partners through different channels (chat, email and phone) to solve their issues and to ensure they have an excellent experience with Glovo. THE JOURNEY Be responsible for the effective operation…
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Customer Service & Logistics Officer- Export Markets
KEY REQUIREMENTS Must have experience in exports/imports management Experience in FMCG Experience working with SAP Fluency in French Role Purpose Execute the Customer Service & Logistics operations for Export Markets and operational processes to achieve the relevant KPIs and continuously enhance and optimize the underlying processes, fostering collaboration and communication with all relevant functions within…
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Customer Service Specialist
Responsibilities: Day to day coordination of Sub Saharan Logistics to ensure that all day-to-day CS&L related activities are dealt with in an accurate, timely & courteous manner. Key to ensuring the COTIF target of >97.5% is achieved. Cordinate controls with shipping warehouses & Logistics Services providers & compliance is adhered to at all times. Drive…
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Sea Logistics Customer Care Supervisor Air Logistics Pricing Specialist
Your Role Sea Logistics Customer Care Expert supports customers by providing helpful information, answering questions, and responding to complaints. • To provide front line support for clients and customers and to ensure that customers are satisfied with products, services, and features. • To be accountable for maintaining excellent service for our internal and external customers.…