Job Field: Sector in Customer Care , Logistics
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Customer Service Officer – DMEA
Work closely with relevant stakeholder to ensure deliveries take place on time. Tracking of shipments, arranging transportation, and updating relevant parties Ensure documentation are in place before shipment is submitted to customs. Monitor status of all outstanding (GIT) orders and follow up as necessary. Coordinate with KN agents/ Kenya Distributors for a smooth process…
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Customer Service Lead- KBL
About the role Key duties and responsibilities Oversee the end-to-end order-to-delivery process, ensuring that all orders are processed, dispatched, and delivered on time. Coordinate with the KBL customer service team to manage order entries, updates, and any required modifications. Serve as the main point of contact for key distributors, collaborating closely with the Digitally Connected…
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Service Point Advisor
Role Context Offer DHL Express product and services to all walk in customers at the designated service point. Continuous provision of great service quality to enhance customer experience that will encourage repeat businesses for profitability and present a successful brand ambassador for the organization at all times. Key responsibilities Commercial Department Deliver results through understanding…
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Service Point Advisor
Role Context Offer DHL Express product and services to all walk in customers at the designated service point. Continuous provision of great service quality to enhance customer experience that will encourage repeat businesses for profitability and present a successful brand ambassador for the organization at all times. Key responsibilities Commercial Department Deliver results through understanding…
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Customer Service Lead- KBL
About the role Key duties and responsibilities Oversee the end-to-end order-to-delivery process, ensuring that all orders are processed, dispatched, and delivered on time. Coordinate with the KBL customer service team to manage order entries, updates, and any required modifications. Serve as the main point of contact for key distributors, collaborating closely with the Digitally Connected…
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Customer Service Officer – DMEA
Work closely with relevant stakeholder to ensure deliveries take place on time. Tracking of shipments, arranging transportation, and updating relevant parties Ensure documentation are in place before shipment is submitted to customs. Monitor status of all outstanding (GIT) orders and follow up as necessary. Coordinate with KN agents/ Kenya Distributors for a smooth process…
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Air Logistics Perishable Customer Care Specialist
Your Role The Air Logistics Perishable Customer Care Specialist is responsible for ensuring that our customers experience is a positive one each and every time they engage with Kuehne+Nagel. Specifically, the Air Logistics Perishable Customer Care Specialist is part of a team within our CCL’s – Customer Care Locations, who are responsible for direct interaction…
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Customer Account & Order Management Specialist
Role purpose Execution of the best-in-class service through effective interactions with customers to ensure customers’ business needs are fulfilled and sales targets are met in partnership with the Commercial organization Implement outstanding customer service strategies aimed at enhancing customer experience and drive business. Key responsibilities and tasks Orchestrate the service relationship, acting as primary contact…