Job Field: Sector in Customer Care , Insurance
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Customer Experience Executive, Underwriting and Branch Operations Customer Experience Executive, Premium Administration
Role Context The Customer Experience Executive, Underwriting and Branch Operations will be responsible for ensuring policy issuance within stipulated timelines and in adherence to underwriting guidelines, effectively assessing risks and making prudent risk acceptance decisions. The role will also be responsible for ensuring all branch operations run smoothly through supporting the agency team with the…
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Customer Service Officer – Westlands Customer Service Officer – Eldoret Customer Service Officer – Nairobi
Job Ref. No: JLIL 251 Role Purpose The role holder will be responsible for providing excellent customer service, resolving inquiries and complaints, and maintaining customer satisfaction. The role involves being the first point of contact for customers and agents, ensuring prompt and effective resolution of issues, and maintaining accurate customer records. Main Responsibilities Operational Ensure…
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Customer Experience Executive, Claims
Role Context The Customer Experience Executive, Claims will be responsible for delivering PLAK’s promise to customers by processing benefits with humanity and empathy. The jobholder will apply their communication skills, accumulated industry experience and specific product knowledge to assess and guide customers through the payment of their policy benefits. He/ She will be an ardent…
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Manager – Customer Experience
Purpose for the Job The CX Manager is a customer-facing role focused on operational excellence that aligns to our Service promise and ultimately translates into an exceptional customer experience. The purpose of the role is to deliver a superior customer experience by driving operational excellence that aims at customer value, satisfaction, loyalty and, ultimately Retention.…
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Medical Claims Representative
Main Duties / Responsibilities A medical claims processor validates the information on all medical claims from patients seeking payment from their insurance company. Claims must be thoroughly reviewed to ensure that there is no missing or incomplete information. In addition, a processor must keep meticulous records of claims and follow up on lapsed cases. Medical…
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Relationship Officer
Responsibilities for the Relationship Officer Job Ensuring that production targets are met; Establishing a working and sustainable relationship with brokers; Providing competitive quotations to brokers and clients; Providing product training to brokers; Doing marketing presentations to brokers and clients; Joint calls on clients with respective brokers; Recommending commission levels and incentives for brokers; Market research…
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Customer Service
Responsibilities for the Customer Service Jobs Check compliance of agents with IRA regulations; Confirm compliance of the necessary regulatory business licenses; Provide input for the branch reports; Coordinate day-to-day branch administrative issues; office cleanliness, equipment functions for efficiency in the branch; Receive, stamp, scan, index and distribute mail within and outside the Branch; Handle phone…
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Relations Executive Claims Adjudicator Internal Auditor
Key Responsibility Areas Of The Relations Executive Set up new MSPs, establish and maintain proper coding and data as per supplier requirements Maintain effective and ongoing communication with internal and external clients on provider issues, queries and complaints Maintain various claims processing and procedure records necessary for the department Ensure timely follow up and resolution…