Job Field: Sector in Customer Care , Insurance
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Supervisor – Client Retention
Overall Responsibility: This position is responsible for maintaining Customer Service levels within the stipulated quality standards. Key Responsibilities: Meeting the renewal budgets for all clients within assigned business portfolio To implement retention benchmarks for assigned portfolio within the SLA provisions and guidelines Provide a dedicated and comprehensive service to these clients, acting as the primary…
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Customer Service Officer – Bancassurance Business Development Officer-Corporate Business
Job Description To assess, price and determine terms for risks presented within set standards of service in a manner to ensure quality selection of risks and timely service. Raise premium debits, credits in a timely manner within the TATs Determine acceptability of risks, monitor and review terms of accounts assigned Raise premium debits and credits…
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Provider Relation Supervisor
Job Description Leads Provider Relations team consisting of experienced administrative, operative, and or technical roles in the Professional career track. Helps manage specific programs, projects and processes in the development and management of the provider network. May be responsible for overseeing and coordinating provider onboarding, training, reporting, reconciliation. Establishes and monitors team goals. Typically responsible…
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Assistant Manager – Customer Retention & Conservation System Analyst Senior System Analyst
Job Ref. No: JLIL294 Role Purpose The role holder will be responsible for developing and executing strategies to enhance customer retention, reduce policy lapses, and improve overall customer satisfaction. The role holder will manage a team dedicated to customer conservation efforts, analyzing retention data, and implementing initiatives to foster long-term customer loyalty and engagement. Main…
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Care Manager, Call Centre – First Assurance Intern – First Assurance
Job Summary To guide customers with their questions and addresses issues regarding products or services at the 24-hour contact centre, which includes but not limited to: Job Description Immediate management of inbound and outbound calls in line with contact centre call guidelines/etiquette and provide solutions to customers in a professional way within the stipulated TATs.…
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Care Manager, Call Centre – First Assurance
Job Summary To guide customers with their questions and addresses issues regarding products or services at the 24-hour contact centre, which includes but not limited to: Job Description Immediate management of inbound and outbound calls in line with contact centre call guidelines/etiquette and provide solutions to customers in a professional way within the stipulated TATs.…
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Insurance Claims and Logbook Management Officer Customer Performance Officer (Collections and Fleet Management)
Our Mobility team is looking for a Claims and Logbook Management Officer who will play a pivotal role in managing logbooks, processing insurance claims, and delivering exceptional customer support. In this role, you will ensure the smooth operation of mobility aftersales processes while helping us maintain our high standards of customer satisfaction. Internally the role…
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Claims Representative (GEH) – Provider Service Organisation
YOUR JOB Delivers basic technical, administrative, or operative Claims tasks. Examines and processes paper claims and/or electronic claims from Healthcare Providers. Completes data entry, maintains files, and provides support. Understands simple instructions and procedures. Performs Claims duties under direct instruction and close supervision. Work is allocated on a day-to-day or task-by-task basis with clear instructions.…
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Claims Representative (GEH) – Provider Service Organisation
YOUR JOB Delivers basic technical, administrative, or operative Claims tasks. Examines and processes paper claims and/or electronic claims from Healthcare Providers. Completes data entry, maintains files, and provides support. Understands simple instructions and procedures. Performs Claims duties under direct instruction and close supervision. Work is allocated on a day-to-day or task-by-task basis with clear instructions.…
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Insurance Claims and Logbook Management Officer Customer Performance Officer (Collections and Fleet Management)
Our Mobility team is looking for a Claims and Logbook Management Officer who will play a pivotal role in managing logbooks, processing insurance claims, and delivering exceptional customer support. In this role, you will ensure the smooth operation of mobility aftersales processes while helping us maintain our high standards of customer satisfaction. Internally the role…