Job Field: Sector in Customer Care , Insurance
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Insurance Claims and Logbook Management Officer Customer Performance Officer (Collections and Fleet Management)
Our Mobility team is looking for a Claims and Logbook Management Officer who will play a pivotal role in managing logbooks, processing insurance claims, and delivering exceptional customer support. In this role, you will ensure the smooth operation of mobility aftersales processes while helping us maintain our high standards of customer satisfaction. Internally the role…
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Claims Representative (GEH) – Provider Service Organisation
YOUR JOB Delivers basic technical, administrative, or operative Claims tasks. Examines and processes paper claims and/or electronic claims from Healthcare Providers. Completes data entry, maintains files, and provides support. Understands simple instructions and procedures. Performs Claims duties under direct instruction and close supervision. Work is allocated on a day-to-day or task-by-task basis with clear instructions.…
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Claims Representative (GEH) – Provider Service Organisation
YOUR JOB Delivers basic technical, administrative, or operative Claims tasks. Examines and processes paper claims and/or electronic claims from Healthcare Providers. Completes data entry, maintains files, and provides support. Understands simple instructions and procedures. Performs Claims duties under direct instruction and close supervision. Work is allocated on a day-to-day or task-by-task basis with clear instructions.…
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Insurance Claims and Logbook Management Officer Customer Performance Officer (Collections and Fleet Management)
Our Mobility team is looking for a Claims and Logbook Management Officer who will play a pivotal role in managing logbooks, processing insurance claims, and delivering exceptional customer support. In this role, you will ensure the smooth operation of mobility aftersales processes while helping us maintain our high standards of customer satisfaction. Internally the role…
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Customer Experience Executive, Underwriting and Branch Operations Customer Experience Executive, Premium Administration
Role Context The Customer Experience Executive, Underwriting and Branch Operations will be responsible for ensuring policy issuance within stipulated timelines and in adherence to underwriting guidelines, effectively assessing risks and making prudent risk acceptance decisions. The role will also be responsible for ensuring all branch operations run smoothly through supporting the agency team with the…
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Customer Service Officer – Westlands Customer Service Officer – Eldoret Customer Service Officer – Nairobi
Job Ref. No: JLIL 251 Role Purpose The role holder will be responsible for providing excellent customer service, resolving inquiries and complaints, and maintaining customer satisfaction. The role involves being the first point of contact for customers and agents, ensuring prompt and effective resolution of issues, and maintaining accurate customer records. Main Responsibilities Operational Ensure…
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Customer Experience Executive, Claims
Role Context The Customer Experience Executive, Claims will be responsible for delivering PLAK’s promise to customers by processing benefits with humanity and empathy. The jobholder will apply their communication skills, accumulated industry experience and specific product knowledge to assess and guide customers through the payment of their policy benefits. He/ She will be an ardent…
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Manager – Customer Experience
Purpose for the Job The CX Manager is a customer-facing role focused on operational excellence that aligns to our Service promise and ultimately translates into an exceptional customer experience. The purpose of the role is to deliver a superior customer experience by driving operational excellence that aims at customer value, satisfaction, loyalty and, ultimately Retention.…
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Medical Claims Representative
Main Duties / Responsibilities A medical claims processor validates the information on all medical claims from patients seeking payment from their insurance company. Claims must be thoroughly reviewed to ensure that there is no missing or incomplete information. In addition, a processor must keep meticulous records of claims and follow up on lapsed cases. Medical…
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Relationship Officer
Responsibilities for the Relationship Officer Job Ensuring that production targets are met; Establishing a working and sustainable relationship with brokers; Providing competitive quotations to brokers and clients; Providing product training to brokers; Doing marketing presentations to brokers and clients; Joint calls on clients with respective brokers; Recommending commission levels and incentives for brokers; Market research…