Job Field: Sector in Customer Care , ICT / Computer
-
Customer Service Representative – High Value Section
Job Description Department: Customer Experience Location: Gateway Park Position Reporting to: Technical Support Manager Manages Others: No Titles & Number of Positions Managed: N/A Job Purpose / Summary: CSR is responsible for providing professional and quality customer service both internally and externally. Reporting to the Technical Support Manager, the CSR will be responsible for: Customer…
-
Customer Solution Architect Central SME Transmission and BSS Central SME CS Core
Job description The Customer Solution Architect (CSA) is the E2E Technical Authority and customer interface within the Customer Team (CT).He is responsible for defining the technical sales strategy towards his designated customer(s) in close collaboration with their CTs, optimally adapted towards their vision, requirements and needs. The CSA exemplifies the Sales Solutioning Team Mission “Build…
-
Intermediary Support Engineer (TSE)
Job description JOB SUMMARY: The TSE receives, records/documents client interactions (through calls, emails, chats and on site visits) into the ticket management system; troubleshoots leading to issue isolation; resolves technical the issues in a timely manner; ensures client expectations are properly managed and provide reports on configurations done while observing both proprietary and industry best…
-
Customer Delivery Executive
Job description Operational & Delivery Excellence: Provide for an exceptional customer experience by reimagine key business processes with a relentless focus on operational and delivery excellence, improving our agility, reliability, and efficiency. Plan and manage day-to-day execution of customer projects that meet or exceed quality, profitability, stability, timeline, and customer experience metrics.Provide work estimates and…
-
Customer Support Analyst II
Job description Purpose Of Position Individuals in the Customer Support Analyst II role are responsible for responding to customer requests by diagnosing and resolving problems and for supporting the ongoing technology needs of all employees by providing Level 2 and 3 help desk support. They work with a broad range of infrastructure products and complex…