Job Field: Sector in Customer Care , ICT / Computer
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Customer Support Analyst II
Job description Purpose Of Position Individuals in the Customer Support Analyst II role are responsible for responding to customer requests by diagnosing and resolving problems and for supporting the ongoing technology needs of all employees by providing Level 2 and 3 help desk support. They work with a broad range of infrastructure products and complex…
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Customer Service Representative – High Value Section
Job Description Department: Customer Experience Location: Gateway Park Position Reporting to: Technical Support Manager Manages Others: No Titles & Number of Positions Managed: N/A Job Purpose / Summary: CSR is responsible for providing professional and quality customer service both internally and externally. Reporting to the Technical Support Manager, the CSR will be responsible for: Customer…
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Customer Solution Architect Central SME Transmission and BSS Central SME CS Core
Job description The Customer Solution Architect (CSA) is the E2E Technical Authority and customer interface within the Customer Team (CT).He is responsible for defining the technical sales strategy towards his designated customer(s) in close collaboration with their CTs, optimally adapted towards their vision, requirements and needs. The CSA exemplifies the Sales Solutioning Team Mission “Build…
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Intermediary Support Engineer (TSE)
Job description JOB SUMMARY: The TSE receives, records/documents client interactions (through calls, emails, chats and on site visits) into the ticket management system; troubleshoots leading to issue isolation; resolves technical the issues in a timely manner; ensures client expectations are properly managed and provide reports on configurations done while observing both proprietary and industry best…
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Customer Delivery Executive
Job description Operational & Delivery Excellence: Provide for an exceptional customer experience by reimagine key business processes with a relentless focus on operational and delivery excellence, improving our agility, reliability, and efficiency. Plan and manage day-to-day execution of customer projects that meet or exceed quality, profitability, stability, timeline, and customer experience metrics.Provide work estimates and…
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Customer Support Analyst II
Job description Purpose Of Position Individuals in the Customer Support Analyst II role are responsible for responding to customer requests by diagnosing and resolving problems and for supporting the ongoing technology needs of all employees by providing Level 2 and 3 help desk support. They work with a broad range of infrastructure products and complex…
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Application Engineer
About the job We are looking for a dynamic Application Engineer who will: Help Strategic Accounts request the right product; Develop customers understanding of key Autodesk products; Lead the regional Autodesk Community; Develop customers understanding of strategic accounts; Teach the reseller technical community; Facilitate financial management; Report; Maintain Salesforce accuracy; Train customers. About the person…
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Assistant Network Administrator and Systems Support
The successful candidates will become part of an engineering team for system support and network administration tasks. Software Support Skills: Windows Desktop Support and Administration, Supporting Microsoft Active Directory Domain Environment (2003/2008), Windows Server Administration, Managing Virtual Server Environment, Maintaining local helpdesk system, offline and online clients support Other Skills: Excellent written and oral…
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Web Solutions Client Relations Manager
Qualifications You will be responsible for: You will be required to work with the Web Development Team alongside other brand heads, team members and partner organizations. You may, on occasion, be required to carry out other duties, as are within your capabilities and level of responsibility, in order to meet the needs of the Business.…
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Principal Technology Account Manager
Purpose:The Principle Technical Account Manager (TAM) plans, manages and reviews the delivery of support services that drive outcomes aligned to customer’s IT and business goals. The TAM is also an escalation point, ensuring the customer receives a world class support experience. PTAMs partner with other roles/TAMs in WECA to grow the Services business, also to…