Job Field: Sector in Customer Care , ICT / Computer
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Customer Support Analyst III System Operator
Job Description: Project Planning Provides input during project planning and requirements phase. Service Desk First point of contact and day-to-day technical support to end users. Responds to Level 2 support and works with vendors on Level 3 support. Generates activity and status reports. Provides the user access service. Researches trouble issues which affect multiple clients.…
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Ubuntu and Open Source Technical Support Manager
About the job Open source is now the centre of technology innovation, and the new default for tech and traditional companies alike. Canonical Ubuntu is the fastest growing open source platform, with over 20 million users globally. Canonical provides commercial support, consulting and training services to customers and partners who are deploying Ubuntu. Our customers…
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Intern – Customer Experience & Moderation Executive
Job Description Our Vision We build Africa’s most valued marketplaces. Your Mission in our Vision Ensure the highest level of satisfaction from user inquiries To perform consistently and provide timely, accurate and professional service at each and every user touchpoint. Help curate high-quality listings which both buyers and sellers can trust Reporting into …
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Receiving/Dispatch Clerk
Your RoleThe purpose of the role is to facilitate effectively receipt and dispatch of all inventories. Your Responsibilities Receipt & Dispatch Documentation Fill and transact work orders, purchase orders and sales orders Performs cycle counts Replenish flow line materials and receive completed devices Examine and inspect stock items for wear or defects, reporting any damage…
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Customer Service Manager
We are looking for an experienced Customer Service Manager to provide excellent customer service and to promote this idea throughout the organization. The goal is to keep the department running in an efficient and profitable manner by ensuring projects are completed within the stipulated timings and with expected quality standards, so as to increase customer…
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Customer Service Representative – High Value Section
Job Description Department: Customer Experience Location: Gateway Park Position Reporting to: Technical Support Manager Manages Others: No Titles & Number of Positions Managed: N/A Job Purpose / Summary: CSR is responsible for providing professional and quality customer service both internally and externally. Reporting to the Technical Support Manager, the CSR will be responsible for: Customer…
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Customer Solution Architect Central SME Transmission and BSS Central SME CS Core
Job description The Customer Solution Architect (CSA) is the E2E Technical Authority and customer interface within the Customer Team (CT).He is responsible for defining the technical sales strategy towards his designated customer(s) in close collaboration with their CTs, optimally adapted towards their vision, requirements and needs. The CSA exemplifies the Sales Solutioning Team Mission “Build…
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Intermediary Support Engineer (TSE)
Job description JOB SUMMARY: The TSE receives, records/documents client interactions (through calls, emails, chats and on site visits) into the ticket management system; troubleshoots leading to issue isolation; resolves technical the issues in a timely manner; ensures client expectations are properly managed and provide reports on configurations done while observing both proprietary and industry best…
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Customer Delivery Executive
Job description Operational & Delivery Excellence: Provide for an exceptional customer experience by reimagine key business processes with a relentless focus on operational and delivery excellence, improving our agility, reliability, and efficiency. Plan and manage day-to-day execution of customer projects that meet or exceed quality, profitability, stability, timeline, and customer experience metrics.Provide work estimates and…