Job Field: Sector in Customer Care , ICT / Computer
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Service Desk Specialist
Brief Description S/he will provide end users with regular updates on the progress of resolving their incidents or fulfilling their requests. Detailed Description Serve as the first point of contact for customers seeking technical assistance over the phone or email. Perform remote trouble shooting through diagnostic techniques and pertinent questions. Determine the best solution based…
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Charging Support Engineer
What You Will Do: Handle customer issues (Normal CSR work) Handling Emergency cases and fault Isolation for the customer Handle dedicated support Handle Software Update Management (SUM) To Be Successful in the Role You Must Have: Education: Bachelor’s degrees in telecommunication engineering or related university degree. Min years of experience: 2+ Years Domain experience: BSS,…
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Customer Success Lead
JOB DESCRIPTION The Associate Customer Success Lead is the liaison between the company and our customers. The Associate Customer Success Lead will be responsible for ensuring that all our customers have a positive experience with our solutions and services from the moment they become aware of them to the day they decide to make a…
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Customer Success Associate
Job Description The Associate Customer Success Lead is the liaison between the company and our customers. The Associate Customer Success Lead will be responsible for ensuring that all our customers have a positive experience with our solutions and services from the moment they become aware of them to the day they decide to make a…
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Africa Area – Customer Experience and Omnichannel Engagement Lead
Summary The Africa Digital and Customer Experience Lead role is a newly created senior leadership position accountable to design, shape and transform the customer experience throughout Africa by incorporating integrated digital and personalized experiences that will develop Go to market approaches, drive business growth, uncover market level efficiencies and drive better customer and patient experiences.…
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Customer Solutions Specialist
In the customer solution group (CSG) you will be responsible for the following tasks and topics: You build solution construct and develop the approach for entire Digital Twin – Integrated Asset Performance Management (IAPM) offering for energy and industrial infrastructure. You are responsible for planning assessment of assets at site, on-site technical discussions, holding conversation…
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Test Center Operations Administrator – Perm
Your Responsibilities In this important position, you will be required to: Welcome, greet, and check-in customers/test-taking candidates. Comply with all exam testing security and procedures and follow company policies using careful judgment. Verify customer/candidate personal identification documents and explain the exam testing process/rules. Proctor / invigilate candidates while they are completing their exam/test. Troubleshoot with…
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Regional Customer Experience Manager
Job Purpose: To position customer experience as a key lever to drive customer acquisition, retention, and brand evangelism, embedding customer centricity. Job Summary: The Regional Customer Experience Manager develops new strategies, methods, standards, tools, and techniques to deliver excellent customer experiences. The job holder is responsible for initiating programs that drive customer obsession to maximize…
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Specialist: Customer Success Senior Agile Program Manager (Payment Methods)
JOB SUMMARY: We are looking to hire a dedicated & customer-oriented customer success specialist to drive customer delight by maintaining good business relationships with customers, building technical relationships with the Technology and other internal teams, and ensuring that each assigned account has a good Customer Health Score. CORE RESPONSIBILITIES: Customer Success Management Service Improvement. Business…
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Technical Account Manager Senior Data Engineer
This Position In this challenging and diverse role, you will function as a customer-facing product expert for our Nairobi-based Customer Experience organization. You will lead high-quality technical engagements with key customers to ensure we deeply understand their product needs. Your time will largely be split between working with both Support and Success to improve processes,…