Job Field: Sector in Customer Care , Graduate Jobs
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Customer Service Trainee Technical Support Technician Team Lead – Technical Support
Mission Statement for the Role: To be the face of Poa Internet on a daily basis for customers reaching out to us through our omnichannel customer experience channels. Overall Responsibility: Receive, document, and resolve inbound requests from customers through all our inbound communication channels-voice, WhatsApp, social media, and chat on a daily basis. Key SMART…
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Customer Experience Graduate Trainee
Requirements Recent graduates (within the last 2 years) with a degree in Business, Marketing, or a related field Tech-savvy individuals with a keen interest in digital tools and software Strong communication skills and a customer-centric mindset Ability to analyze and improve user experiences A passion for driving the success of African SMEs Apply via :…
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Call Centre Trainee/Processor
Job Description CALL CENTER TRAINEE POSITION –DURING 6 WEEKS TRAINING: Product Knowledge: Gain expertise in tracking insurance for mortgaged houses. Staging: Perform trial tasks to meet production and quality expectations set by the trainer. Mock Calls: Practice call handling scripts, receive feedback, and work to improve where needed. Shadowing Sessions: Learn from experienced processors through…
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Call Center Trainee/Agent
Job Description The holder of this position will first begin as a trainee then later transition into Call Centre Agent role after successfully meeting the training requirements. Below are some of the duties and responsibilities during and after the training: Manage large amounts of outbound calls in a timely manner Follow communication “scripts” when handling…
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Customer Service Trainee Call Center Quality Analyst
Overall Responsibility: Receive, document and resolve inbound requests from customers, through all our inbound communication channels- voice, whatsapp, social media and chat on a daily basis. Key SMART Results for A-Player Success Poa customer experience is known across Kenya for being able to reached on any channel the customer needs to reach us, phone, social…
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Customer Support Trainee Sales Account Executive
We are looking for self-driven team members who learn with speed, have a high accountability mindset and focus on diligence and customer care. In this role, you will work closely with our Strategic Growth Manager, Customer Engagement team and Product team to deliver exceptional customer support to our clients. Responsibilities Provide customer support to clients,…
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Intern – Customer Experience & Moderation Executive
Our Vision We build Africa’s most valued marketplaces. Your Mission in our Vision Ensure the highest level of satisfaction from user inquiries To perform consistently and provide timely, accurate and professional service at each and every user touchpoint. Help curate high-quality listings which both buyers and sellers can trust Reporting into Customer Experience & Moderation…
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Front Office Internship
Qualifications Certificate in Customer Care or Related Courses Experience Level: Internship Experience Length: 0-2 years Skills The successful intern should have the following traits: Excellent Microsoft office skills, Incredible written and verbal communication skills, Telephone skills, Ability to handle pressure and willingness to take handle any duties assigned to her. Responsibilities Welcoming visitors by greeting…