Jobs Kenya

Job Field: Sector in Customer Care  , Finance / Accounting / Audit

  • Relationship Officer( Nairobi CPA Center Branch) Relationship Officer( Nairobi CBD Branch) Relationship Officer(Thika Branch)

    Relationship Officer( Nairobi CPA Center Branch) Relationship Officer( Nairobi CBD Branch) Relationship Officer(Thika Branch)

    JOB DESCRIPTION 

    Grow a healthy loan portfolio by developing an excellent and complete understanding of the company products and services
    Develop a base for long-term sources of clients through referrals, telephone canvassing, face to face, cold calling on business owners/decision-makers, emails and networking to manage and grow the loan portfolio.
    Monitor, analyze and review customer retention data and use findings to improve prospect targeting and conversion to customers.
    Respond to client inquiries regarding applications for credit and credit transactions.
    Generate customer feedback on loan applications.
    Undertake business and home visits to validate applications.
    Undertake timely valuation renewals after contract expiry.
    Prepare and submit timely reports and information for decision making.

    DESIRED SKILLS AND QUALIFICATION

    Holder of a Bachelor’s Degree in Business Related Course from a recognized institution
    At least 3 years working experience in a credit-related role in the financial industry
    Professional Banking qualification will be an added advantage
    Proficiency in ICT with strong MS Office and internet ability

    go to method of application »

    Interested and qualified candidates should submit their CVs to hr@springboardcapital.co.ke by Wednesday 15th January 2025

    Apply via :

    hr@springboardcapital.co.ke

  • Collections Officer

    Responsibilities:

    Conduct follow-ups with clients on overdue loans through calls, messages, and field visits.
    Maintain accurate records of loan repayments and collection progress. 
    Address client concerns, offering solutions for repayment.
    Report on collections and escalate issues when necessary.
    Negotiate payment plans and assist clients with payment solutions that suit their financial situation.
    Maintain accurate records of collections, payments, and client interactions.
    Monitor client accounts for any payment discrepancies and follow up accordingly.
    Develop and implement strategies to reduce outstanding debts.
    Ensure compliance with relevant legal regulations and company policies during collections.
    Provide regular reports on collection status and recovery performance to management.
    Assist in training clients on managing their finances and maintaining good credit standing.
    Strong communication and negotiation skills.

    Requirements:

    Ability to work independently and manage multiple accounts.
    Prior experience in collections or customer service is an advantage.
    A positive attitude and problem-solving mindset.

    Send your CV and cover letter to recruitment@baroncapital.co.ke by 3rd January 2025

    Apply via :

    recruitment@baroncapital.co.ke

  • Pensions Officer

    Pensions Officer

    Job Summary

    The role of Pension Officer is to ensure proper and accurate deposit administration and personal retirement schemes fund administration. The role is also responsible for marinating and developing client relationships in order to maximize long-term revenue opportunities while strengthening client loyalty.

    Roles and Responsibilities

    Deposit Administration:

    Receiving DA and PRS contributions, tracking unpaid contribution and ensuring booking and receipting are done in a timely manner.
    Creating or importing the allocation schedules and reconciling them with payment for allocation.
    Preparing Fund Value statements, members’ balances and releasing the statements to the administrators as well as to the members when needed.
    Processing various payments such as RBA levies, audit fees, commissions, withholding taxes etc.
    Ensuring members records are well documented and filed appropriately
    Checking and confirming commissions, payments, and PRS claims and preparing weekly management report. Supervising interns.

    Client Relations:

    Establish and build on existing working relationships for key accounts handled to ensure business retention and renewal while gathering market intelligence that allows ICEA LION Life offer a compelling and competitive customer value proposition.
    Implement a sound customer engagement and retention strategy that ensures customer satisfaction and that realizes the set upsell and cross-sell goals.
    Receive and resolve customer feedback and complaints and properly document them while drawing clear initiatives to ensure non-recurrence of negative feedback and complaints
    Actively participate in delivery of the customer value proposition, constantly championing the customer and ensuring any challenges to exemplary service are identified and addressed.
    Participate in Annual General Meeting of accounts handled in order to enhance relationship and address any issues promptly.
    Member education engagements by Conducting educational, workshops, or one-on-one sessions to inform members about pension benefits, investment options, and other relevant topics.
    Identifying opportunities for additional pension contributions, upselling services, or offering related financial products.
    Compliance and regulations by ensuring that all client interactions and communications comply with industry regulations and ethical standards.
    Performance reporting by providing reports on client satisfaction, engagement, and feedback to management for continuous improvement.
    Support and guidance by offering assistance and guidance to pension scheme members throughout their enrollment, contribution, and retirement process.
    Retirement planning initiatives by assisting members in understanding their pension options and helping them plan for their retirement based on their financial goals and circumstances.
    Renewals by Focusing on member retention and encouraging members to continue their participation in the corporate pension scheme.

    ​​​​​​​Occasional Duties

    Identifying gaps or new requirements in the systems.
    Processing trustee’s quarterly reports.
    Providing data to schemes external auditors or other reports as situation demands.
    Training others, educate/train members of PRS company groups.

    ​​​​​​​Requirements Academic And Professional Qualifications

    Bachelor Degree in Business related studies from reputable university.
    Professional qualification(s) in insurance e.g. ACII, FCII or equivalent would be an added advantage.
    At least five (5) years’ post qualification experience (3 years’ experience in Pensions / Investment environment)
    Client relationship/ sales experience

    ​​​​​​​Core Technical Competencies Required For The Role

    Strong analytical and fact-based decision-making skills.
    Must be a self-starter, highly organized, and able to work well with people at all levels in the organization.
    Strategic thinking and problem-solving skills.
    Analytical and creative thinking skills.
    Project management skills.
    Strong persuasion and negotiation skills.
    Strong business acumen / business orientation.
    Good customer relationship management skills (internal and external customers).
    Entrepreneurial and commercial thinking
    Planning and organizing
    Relating and Networking
    Presenting and communicating Information
    Working with people.

    Apply via :

    selfserviceuat.zohorecruit.com

  • Account Manager

    Account Manager

    The Account Manager’s responsibilities include building relationships with our B2B member accounts, managing client renewals, and serving as the primary contact for our customers.
    If you are passionate about emergency services and have experience in client management, we’d like to meet you. You should have previous experience in customer relationship management, excellent communication, presentation, and listening skills, exceptional organisational skills to keep track of everything, the ability to draw valuable insights from data to provide actionable recommendations to both clients and internal teams and the ability to manage conversations with Executives

    Responsibilities

    Develop and grow relationships with clients and corporate members as they transition from sales prospects to active users of our products and services.
    Serve as customers’ first point of contact, handling escalations internally and externally, managing ad-hoc queries, and attending regular business meetings to ensure a seamless client experience.
    Drive client retention by engaging with customers in a timely manner to explore renewal opportunities.
    Efficiently respond to customer requests across multiple channels, ensuring prompt and effective resolution of queries and concerns.
    Drive product improvement by collecting, analyzing, and relaying client feedback to the relevant teams within the organisation.
    Develop an in-depth understanding of each client’s business needs, industry trends, and unique requirements to tailor our services and solutions better to meet their expectations.
    Define and execute growth opportunities within the existing client base.
    End-to-End Account Management: Minimize the involvement of other departments; handle internal and external escalations independently.
    When required, coordinate internally and provide clear response timelines to clients.

    Requirements

    3+ years of Account Management/Customer Service or Relationship Management Experience.
    Exceptional verbal and written communication skills. Strong ability to serve as the initial point of contact, handle escalations, and manage ad-hoc queries, with the capacity to attend and contribute to regular business meetings.
    Good commercial acumen and analytical skills.
    Excellent phone and presentation skills, allowing you to confidently engage with clients and present solutions in a clear and persuasive manner.
    CRM Software Proficiency.
    Proven ability to work independently and as part of a team, with a self-motivated and results-driven approach to achieving goals.
    Client-Centric Mindset: Proven track record of efficiently responding to customer requests through various channels, ensuring timely and effective resolution.
    Capability to autonomously manage client accounts, minimizing the need to involve other teams and providing transparent liaisons when necessary.
    A bachelor’s degree in a relevant field is preferred but not mandatory, with equivalent work experience considered.

    Apply via :

    apply.workable.com

  • Customer Service – Accounts Receivable

    Customer Service – Accounts Receivable

    We are seeking a highly motivated and detail-oriented Customer Service Specialist – AR to join our Customer Experience team at Messagebird. In this role, you will be responsible for helping our customers with payments and collection questions and requests. You are both effective and efficient at collecting outstanding customer invoices while maintaining positive relationships with clients.

    What You’ll Do

    Primarily working out of a customer service ticketing system, answering customer’s questions, and handling finance-related tasks.
    Work from both enterprise tools (Salesforce, Netsuite), as well as internally developed systems & tools.
    Collaborate with internal teams to resolve any billing or payment discrepancies.
    Keep track of accounts receivable records to ensure that the aging is current, apply credits and collections appropriately, account for uncollectible amounts, and resolve any miscellaneous discrepancies.
    Manage outstanding accounts receivable by reaching out to customers through phone calls and support tickets.
    Provide updates to management regarding the status of collections and outstanding accounts.
    Assist in developing and implementing credit and collections policies and procedures to optimize the collections process.

    What You Already Have

    Strong desire to learn, be very hands-on and have diligence and speed.
    2+ years experience in a Customer Services finance role ie: Credit Collections Specialist, Accounts Receivable Specialist, or similar role
    1+ years of working experience in a customer ticketing system
    Experience working in a fast-paced/start-up technology company.
    Bachelor’s Degree in Business Administration/Finance, or relevant experience.
    Strong communication and negotiation skills with the ability to handle difficult conversations professionally.
    Ability to build relationships with other departments.
    Ability to multitask, solve problems, and take ownership.
    Working knowledge of NetSuite.
    Good systems skills (Excel / Google spreadsheet, pivot tables, etc)
    Proficiency in English and additional languages is a bonus

    Apply via :

    jobs.ashbyhq.com

  • Accounts and Customer Care Officer

    Accounts and Customer Care Officer

    Job Description

    Spear Sharp Limited is recruiting a dynamic young professional to be the Accounts and Customer Care Officer in their book publishing outfit situated in Mlolongo.
    This position will be for an initial 3-month renewable contract.
    The Accounts and Customer Care officer will be expected to multitask to manage and provide financial information to management by researching and analyzing accounting data; preparing reports and helping to collect debt to aid in company operations and servicing of company financial obligations.
    The position will also diligently keep positive relations with customers, communicate customer accounts, collect debts, pay, and update customers on order servicing status.
    Qualifications:
    Minimum CPA 2 with customer care bias or certification and at least a year’s experience in a similar position in a start up firm.

  • ENT Receptionist & Cashier Laboratory Manager

    ENT Receptionist & Cashier Laboratory Manager

    The purpose of the position is to bring glory to God by giving excellent compassionate health care to patients at the ENT clinic reception in AIC Kijabe Hospital.
    Qualifications

    Minimum CPA Part 2
    At least 3 years’ experience in a similar position
    Good communication and writing skills.
    Microsoft office skills.
    Strong interpersonal and inter-cultural skills.
    Dynamic, proactive and creative.
    Strong sense of initiative and self-drive.
    Ability to work with minimal supervision

    Personal Attributes

    A born again and committed Christian with evidence of maturity in faith
    An honest person full of integrity in his/her personal conduct and handling of job responsibilities
    High standards of grooming and personal etiquette
    Mature and courteous Strong interpersonal skills and inter-cultural orientation

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  • Cashier Customer Service

    Cashier Customer Service

    Job description
    The main responsibility of the cashier is to operate the cash register to handle payments for the services rendered.
    Responsibilities and duties

    Operate cash machines and POS to customers’ bills
    Check bills to see if the correct amount has been displayed to be presented to customers
    Answer customers’ questions regarding billed items
    Record totaled amounts, including expenses in restaurant’s database
    Inform customers about available modes of payments
    Take cash payments in exchange of services rendered
    Process credit and debit card payments and ensure that customers sign receipts
    Count cash in the cash register at the end of each shift and ensure that it tallies
    Calculate total payments received during a time period, and reconcile this with total sales

    Skills and specifications

    Should have experience of at least 1 year
    Excellent communication skills
    Should possess good mathematical skills and computer literate
    Hold a Diploma in Front Office Management or any other related field.
    Must be willing to work during the night shifts,weekends and holidays
    Good organizational skills

  • Credit Controller – English

    Credit Controller – English

    Job description
    We are looking for an English speaking Credit Controller based in our Nairobi Office.
    A Booking.com Credit Controller is responsible for the oversight of a portfolio of accounts. The Credit Controller supports Booking.com BV by being a main point of contact for its customers for all invoice related issues. The Credit Controller is expected to build strong relationships with Booking.com’s customers and business partners in an effort to ensure all invoices are paid to the terms of Booking.com BV’s hotel contract. Due to the rapid and continuous growth of the organization, the tasks and duties of this role may evolve over time. You will be keen to develop and grow within the role and to take on additional challenges and responsibilities as they occur.
    Key Responsibilities

    Support Booking.com BV with collecting Open Invoices
    Implement scalable solutions
    Cross functional Communication and collaboration
    Support of Booking.com BV with increasing growth of company
    Assist with the improvement of cycle times like DSO, Cash allocation and Delivery of invoices

    Thanks to these works, the Credit Controller will acquire an in-depth knowledge of BOOKING’s business and internal organization and will prepare him/her -self to a broader role.
    Key factors of success in this role are a good understanding of the business priorities, strong communication skills and, above all, the capacity to implement projects and reach the pre-set objectives.

    Drive progress through simple and targeted action plans. Implement short term loops of progress ( tackle the issues one by one at a high pace)
    Create Best Practice and share with Peers
    Be a business partner with Hotels team
    Create an out of the box mind set to support Booking.com BV with improving customer payment behavior
    Assist Booking.com BV by being an owner of Key Performance Indicators like DSO, % received cash, within 30 days, 60 days and 90 days.
    Ensure adherence to Company policies and applicable governmental regulations.
    Liaise with peers across the business to create successful roll outs

    Requirements

    Planning skills
    Managing and Developing Yourself
    Technical knowledge of Collections software
    Strategic/Longer Term Contribution
    Ability to Travel if required as part of the role

    Skills & Competencies

    Ability to proactively drive the assigned projects and reach the preset objectives.
    Excellent communication and transversal management skills.
    Ability to recognize financial implications of business decisions and strategy.
    Understanding of business practices and systems.
    Facilitate and practice security and confidentiality of information.
    Good knowledge PC software applications.
    Quality improvement skills.
    Excellent teamwork and interpersonal skills.
    Excellent English verbal and written communication skills.
    Relevant knowledge about African market will be an added advantage.
    Abilities to speak French are a plus

    Interactions
    Regularly interacts with senior management or executive levels on matters concerning credit control. Require the ability to change the thinking, mindset of or gain acceptance of others in sensitive situations.
    The hiring company Bookingcom (Kenya) Ltd is one of Booking.com BV’s and/or BookingSuite BV’s support companies in Kenya. Bookingcom (Kenya) Ltd is looking for a Credit Controller – English . Booking.com BV is the company behind Booking.com™, the market leading online accommodation reservation service in the world. BookingSuite BV is the company which operates Booking.com’s™ newly established Accommodation Marketing Services division. All references to “Booking.com” refer to Booking.com BV.

  • Accounts and Customer Care Officer

    Accounts and Customer Care Officer

    Job Description

    Spear Sharp Limited is recruiting a dynamic young professional to be the Accounts and Customer Care Officer in their book publishing outfit situated in Mlolongo.
    This position will be for an initial 3-month renewable contract.
    The Accounts and Customer Care officer will be expected to multitask to manage and provide financial information to management by researching and analyzing accounting data; preparing reports and helping to collect debt to aid in company operations and servicing of company financial obligations.
    The position will also diligently keep positive relations with customers, communicate customer accounts, collect debts, pay, and update customers on order servicing status.
    Qualifications:
    Minimum CPA 2 with customer care bias or certification and at least a year’s experience in a similar position in a start up firm.