Job Field: Sector in Customer Care , Engineering / Technical
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CS Core SME Engineer MPBN/PACO SME Engineer
Job Description Family Description Customer Services (CS) covers customer service in different areas such as technical support, account support, operations, maintenance, network design / deployment / integration / transformation, and education. Generates revenue and the increase of customer satisfaction through planning, designing, deploying, integrating, optimizing, operating, and maintaining phases. Subfamily Description Managed Services (MSE) is…
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Customer Success Engineer
Job Description Customer Experience is the core of what we do, and this role will demonstrate a best-in-class customer experience with all ABNO Softwares International products. We are looking for an Implementation & Support Engineer who will provide onsite and remote engineering support of ABNO’s products. The Support & Implementation Engineer will be responsible for…
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QSSS-TL-CSE-Customer Support Service Engineer Tier QSSS-TL-CEO-Customer Experience Officer QSSK-OP-SM-Sales Manager
Job Summary: Reporting to the Head of Technical, this role exists to provide excellent customer service and offer remote 1st level technical support to company customers via all available communication channels to provide first call resolution. The role also provides undertaking first-line diagnosis and support on any reported service query or faults. KEY ROLES AND…
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Customer Satisfaction & Quality Manager Distribution Sales Manager-Kenya
Job Purpose Piloting areas, defining adequate procedures for managing the Customer Critical issues, in order to assure maximizing clients total satisfaction. Developing, implementing and following up of the improvements in the customer complaints management, survey, audit and ISO processes within the country, Plans and communicates all aspects of CCMP process improvement and quality, Leads and…
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Customer Satisfaction & Quality Manager Distribution Sales Manager-Kenya
Job Purpose Piloting areas, defining adequate procedures for managing the Customer Critical issues, in order to assure maximizing clients total satisfaction. Developing, implementing and following up of the improvements in the customer complaints management, survey, audit and ISO processes within the country, Plans and communicates all aspects of CCMP process improvement and quality, Leads and…
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Technical & Customer Service Manager
The Role You will develop excellent standards of technical and customer service and gain a thorough understanding of the new company’s requirements. Working in close partnership with executive management / sales and marketing to identify opportunities and threats and address the arising needs from customers, partners, dealers, other departments, staff, the market and other stakeholders.…
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Customer Satisfaction & Quality Manager Distribution Sales Manager-Kenya
Job Purpose Piloting areas, defining adequate procedures for managing the Customer Critical issues, in order to assure maximizing clients total satisfaction. Developing, implementing and following up of the improvements in the customer complaints management, survey, audit and ISO processes within the country, Plans and communicates all aspects of CCMP process improvement and quality, Leads and…