Job Field: Sector in Customer Care
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Customer Experience Lead HBB Business Analyst Lead
Job Description This role of HBB Customer Experience Lead will report within Customer Experience Department. He/she will be responsible for developing and leading the customer lifecycle engagements across different touch points to improve customer satisfaction, loyalty and minimizing HBB churn. Responsibilities Manage HBB & FWA base through tele-calling Call new HBB customers to provide products…
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Client Retention Specialist
We are looking for a Client Retention Specialist to join our team and play a key role in maintaining and enhancing client relationships to ensure long-term satisfaction and loyalty. This role requires a high level of professionalism, agility, and accountability. The ideal candidate will be proactive, communicative, and results-driven, with strong retention strategies and the…
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Customer Support Agent- German Bilingual
Job Descriptions: We’re looking for detailoriented and thoughtful people to join our teams. You’ll be tasked with answering customer questions through calls and need to be able to think on your feet, communicate clearly and effectively, and empathize with customers who are struggling to solve a problem. Requirements: 2+ years of customer service experience 1…
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Customer Service Representative – 2 Posts
We are looking for a dedicated Customer Service Representative to join our team. The ideal candidate will be responsible for providing outstanding service to our clients by handling inquiries, resolving issues, and ensuring a seamless customer experience. This role requires excellent communication skills, problem-solving abilities, and a strong commitment to patient care and satisfaction. QUALIFICATIONS…
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Emergency Dispatcher – Luganda Speaking
We are looking for awesome folks to join our dynamic Dispatch team to be a hERO (Human, Emergency, Response, Operator)! Reporting to the Dispatch Lead, you will be ensuring that we keep to our mission and vision, and ensure that we can save lives within the shortest amount of time possible. This is what you…
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Contact Center Personnel
DESCRIPTION Provide customer/clients with general service information by handling customer inquiries both telephonically and by email. RESPONSIBILITIES Answer calls and respond to emails Provide customers with general service information Handle customer inquiries both telephonically and by email Research required information using available resources Be able to maintain confidentiality with shared information Capable of handling issues…
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Call Centre Quality and Performance Manager
The Role RTO Quality and Performance Manager (Experience in call center most preferred) What You’ll Do Performance Monitoring and Evaluation Quality assurance Continuous improvement Training and Development Compliance and Standards What We’re Looking For Have worked in a similar role before. Strong analytical skills with a keen eye for detail and accuracy. Data-driven mindset Excellent…
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Digital Telemarketer Area Sales Lead – Sales & Channel Partner
Job Description Prospecting & Lead Generation: Obtain and qualify call lists, identifying the best prospects to contact. Inbound and Outbound Calling: Reach out to prospective clients via phone to introduce services, handle inquiries, and schedule meetings. CRM Management: Utilize CRM software (preferably HubSpot) to log interactions, track progress, and follow up with leads. Client Engagement:…
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Client Experience Manager Resident Obs-Gynae
Job Objective/Purpose Ensure delivery of superior customer experience at all points of the patient journey and lead innovation and creativity towards continuous service improvement, client engagement, and client satisfaction. Key Responsibilities Team leader for the client experience coordinators across the Group. Spearheads in the formulation of client experience systems and process across the Group. Lead…