Job Field: Sector in Consultancy

Help Desk Coordinator Sourcing and Sales Associate – Distribution

Responsibilities.

Management of switchboard, general phone call & coordination on enquires received
Respond to all imaging emails from customers of branches and satellite locations
Logging all imaging calls received via email/ phone etc. Assign and communicate log time to engineers and ETA to customers
Management and coordination for all PMs on schedule, Install /Dis-install calls based on m/c delivery information
Achieve response time by keeping focus on calls receive time and close coordination with engineers for meeting SLA
Preparing estimates for all spare requests for various contracts and sharing with CRS; engineers; customers and follow up with concerned persons for LPOs
Spares requisition and coordination for SOF for speedy spares delivery
Follow up with field team for closing all calls/ job sheets including open for spares post delivery
Coordination with credit department, sales and customer if customer on credit hold/ contract
End-to-End Q’ number management
Escalation tracker updating on daily basis, follow up for closure & circulation of tracker with all stakeholders.
PM calls logging & management.
HD reports, analytics and process flow for service delivery.
Fall-Back for others in Help Desk on need base.

Working complexity.

Maintain a comprehensive and up to date knowledge of all solutions offered in Office Automation
ERP / CRM system operations
Excellent Negotiation skills
Excellent communication skills both verbal and written
High level of integrity
Analytical Skills

Key Qualifications.

Diploma in Customer Care or a related field.
3-4 years of relevant experience in call center or customer care desk.
Fluency in English & Kiswahili.
Computer literate with knowledge on Microsoft Office suite.

Clsoing: 6th January 2023.

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If you are up to the challenge, possess the necessary qualification and experience; please send your CV only quoting the job title on the email subject (Help Desk Coordinator – IT) (Sourcing & Sales Specialist – Distribution) to vacancies@corporatestaffing.co.ke

Apply via :

vacancies@corporatestaffing.co.ke

October 29, 2024
Consultant – Policy & Change

Purpose of consultancy
The consultant will advise on internal Information Technology (IT) policy research, development, drafting, and review; in addition to focus on the activities of the Project Management Office (PMO) Governance (GOV) and Change, Communications, & User Experience (CCX) teams in IMT.
Deliverables:
Output 1: Facilitate & advise on internal IT policies, procedures and guidelines.

Develop revised processes and procedures to improve existing processes in coordination with the GOV team.
Develop project plan with tasks, critical paths, and policy timelines.
Assist the responsible officer to prepare drafts and updates.
Advise on improvements to the policy review process.
Follow up on policy activities.
Collaborate with relevant stakeholders on changing priorities and requirements.
Undertake research and analysis to keep management up to date on emerging policy trends and best practices.
Consult with IT colleagues and partner organizations/agencies to gather and consolidate policy feedback.

Output 2: Advise and collaborate on Change.

Assist responsible officer in gathering stakeholder and group information, plans, and tracking progress.
Assist the responsible officer to prepare drafts and updates.
Consolidate campaign plans, tasks, and critical paths.
Adhere to and promote the use of standard IT PMO/GOV/CCX frameworks and templates.
Ensure timeliness and quality of deliverables.
Advise on project status.

Qualifications, experience, skills and languages.
Educational Qualifications:
Essential:

First-level university degree in Business Administration, International Relations, Project Management, Political Science or related discipline.

Desirable:

Professional qualification or foundation certification in project and/or change management methodologies such as PMI, Prosci, Prince 2, Agile SCRUM, Lean, Six Sigma, or ITIL v4.

Experience
Essential:

At least three (3) years of relevant experience in writing, marketing, research, drafting documents, or communications.
Demonstrated international experience.

Desirable:

Experience in project estimation, establishment of tracking systems and improvement initiatives.
Experience in working across multiple time zones without the need for face-to-face meetings.
Experience with Change Management and an understanding of fundamental procurement principles.

Skills

Proven skills in the areas of project support, planning and organizing.
Attention to detail to continuously monitor progress actions and initiatives.
Ability to adapt and manage deliverables and resources in a climate of change, and to effectively think and act quickly under pressure.
Ability to effectively collaborate with teams in an international, multi-cultural, multi-disciplinary environment separated by geographical locations and working in different time-zones.
Ability to promote best practices, advise on improvements, independently perform research, and apply information from a broad range of sources.
Excellent interpersonal skills with the ability to influence, negotiate, advocate, motivate, resolve conflict, and adapt relevant leadership styles to a variety of situations.
Excellent oral and written communication.
Excellent analytical and problem-solving skills.
Strong organizational, time management, and consultancy skills.
Proactive, flexible, resourceful, and able to work independently.
Proficiency in MS Office Suite (Word, Excel, Outlook, PowerPoint, etc.), MS SharePoint & MS Visio, and ServiceNow Project and Portfolio Management.

Apply via :

careers.who.int

October 29, 2024
Consultancy for the development of the AECF Annual Report Consultancy for Media Relations and Corporate Communications

Qualification and Experience
Qualifications and competence of the key staff related to the various assignments. Bidders must provide descriptions and documentation of staff/teams’ technical expertise, experience, and assignment to the task.
Proposal submission:
Interested and qualified consultant(s) and firms are invited to submit their proposal that includes the following

Profile of the lead consultant(s) (max 1 page per consultant) explaining why they are the most suitable for the work.
Relevant experience (max 4 pages) in writing.
Relevant experience and link to design portfolio.
An understanding of the scope of work.
A proposed work plan for a maximum period of 6 months detailing the execution of key activities.
Detailed reference list indicating the scope and magnitude of similar assignments.
Registration and other relevant statutory documents are required.
Financial proposal in USD clearly showing the budgeted cost (including a breakdown of costs for fees and number of working days) for the work to be conducted (to be submitted in a separate document from the technical proposal). Payments will be made upon delivery of the services specified in the TOR.
The preferred format for the submission is PDF, PowerPoint and Word.
Technical and Financial proposals will need to be submitted as separate documents. Financial proposals will not be opened until the conclusion of the technical evaluation and then only for those proposals that are deemed qualified and responsive.
Pricing

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The AECF is an Equal Opportunity Employer. The AECF considers all interested candidates based on merit without regard to race, sex, colour, national origin, religion, age, marital status, disability or any other characteristic protected by applicable law.

Apply via :

aecfprocurement@aecfafrica.org

October 29, 2024
Associate Consultant

To support our continuing growth, we are looking for an Associate Consultant to join our team. This is a fantastic opportunity for an ambitious candidate who is interested in the pace, variety and job satisfaction that comes from helping companies to hire the right talent and individuals to make the right career move. The position will be based in our Nairobi office, with 3 days a week in the office (or more if desired!).
The Role

Support the delivery of recruitment projects for our clients, typically for senior executive roles across emerging markets
Utilise various methods to deeply research industries, sectors and companies to build talent pools and source candidates
Utilise our CRM system. ensuring all information is accurate and kept up to date
Where applicable, present new career opportunities to potential applicants
Where applicable, assess candidates against specific role briefs
Engage with clients to arrange interviews and meetings
Carry out due diligence on candidates including obtaining references
Provide high quality customer service to clients and candidates

Your Profile

A dedicated, career-minded individual with demonstrable resilience, enthusiasm and energy
A strong research mindset
A good communicator with the ability to engage with clients and candidates at a variety of levels of seniority
Prior experience working with a database entry system/CRM
Able to demonstrate a high level of attention to detail, and the ability to adapt and learn
Some experience in a research or a demanding customer-focused role would be preferable
Fluency in English is essential, with either Spanish, Portuguese or French as an additional language advantageous but not required

Apply via :

www.linkedin.com

October 29, 2024
Consultant – Multi-Stakeholder Engagement and Advocacy

Purpose of consultancy
To provide technical expertise towards two key projects/activities:

WHO NCD-Lab Initiative to identify innovative solutions, contextualized at country level and available online, that target policy-level change, systems change or individual-level change, identified and disseminated through WHO platforms;
WHO Framework for the meaningful engagement of People Living with NCDs and mental health conditions (PLWNCD&MHC) to meaningfully engage people living with NCDs and mental health conditions in the co-development and co-design of NCD principles, policies, programmes and services

Deliverables:
Output 1: Launch of the 2023-2024 term of the NCD Lab (to be completed by 28 February 2023).

1.1 Provide draft updated Terms of Reference for new phase, identifying new opportunities to enhance previous TORs (incl. eligibility criteria, individual vs organization, legal aspects) and coordinating and aligning with guidance provided by WHO LEG teams.
1.2 Review process and follow up with WHO LEG on a new TORs.
1.3 Engage, consult and build consensus with NCD Lab Co-chairs and Steering Committee members on a new TORs and any revised roles and responsibilities of Steering Committee
1.4 Support outreach and follow up to renew/revise existing Steering Committee appointments and roles
1.5 Support outreach and follow up to renew and/or initiate any new thematic areas and relevant Steering Committees in addition to current ones

Output 2: Contribute to conceptualize and prepare for fourth cycle call for submissions to the NCD Lab in collaboration with WHO Innovation Hub and relevant technical departments and offices (to be completed by 30 March 2023)

2.1 Develop a strategic plan to shape thematic focus of the call-in line with evidence-based data and country needs, and carry out stakeholder engagement, communication and wider outreach activities before and during call for submissions.
2.2 Convene, engage and support relevant technical department across the 3 levels of WHO to shape and support the call (in particular WHO Innovation Hub and technical departments relevant to the call).

Output 3: Review NCD Lab Cycle 4 submissions in joint process with Co-chairs, Steering Committees and WHO partners and identify shortlisted and winning projects (to be completed by 30 August 2023).

3.1 Perform phase 1 quality control of received submissions, followed by review, shortlisting and consolidation of aggregate final scores.
3.2 Provide technical guidance to Co-chairs, Steering Committees and WHO partners to identify shortlisted and winning projects.

Output 4: Contribute to the provision of strategic communications to winners and partners, conduct promotional and communications activities in line with guidance from WHO Department of Communication (to be completed by 30 November 2023)

4.1 Prepare KAP one-pagers/articles/videos, webinar, country support).
4.2 Prepare evaluation survey for Steering Committee and follow up with lessons learned.

Output 5: Contribute to promote previous NCD-LAB winners through follow-up on project progress and milestones, alignments with WHO workstreams and initiatives, inclusion in global portfolio of grassroots innovations and visibility for potential funders and implementing partners (to be completed by 8 December 2023).

5.1 Facilitate webinars and ensure advocacy, dissemination and engagement activities with previous NCD Lab winners, and highlight progress on projects.
5.2 Contribute to the development of a document that maps ongoing activities across WHO and GCM Participants where the value of NCD Lab and its winners can be highlighted.

Output 6: Contribute to the GCM workstream on the meaningful engagement of People Living with NCDs and mental health conditions in the following: (to be completed by 8 December 2023).

6.1 Contribute to the development of six policy briefs with regional offices on the principles, policies, strategies and structures necessary for meaningful engagement of people living with NCDs and mental health conditions.
6.2 Provide strategic support and guidance in the implementation for the WHO Framework implementation phase

Qualifications, experience, skills and languages.
Educational Qualifications:
Essential:

Advanced degree in public health, global health or international development or other related public health field.

Desirable:

Degree or credentials in public health policy.
Degree/certificate in communications.

Experience
Essential:

Minimum five years of experience working in international organizations and/or nongovernmental organizations working in global health.
Experience in advocacy and strategic communications.
Experience in working with individuals with living/lived experiences of health conditions.
Experience working and building partnerships with diverse stakeholders groups across income settings.

Desirable:

Previous experience working with WHO in a relevant area.

Skills

Strong understanding of the NCD and mental health agenda.
Understanding of NCD and mental health advocacy and global health civil society movements.
Strong writing, communication and presentation skills.
Sound technical knowledge of global public health.
Ability to work under pressure, meet short deadlines and maintain diplomacy.
Ability to work harmoniously as a member of a team, adapt to diverse educational and cultural backgrounds and maintain a high standard of professional conduct.

Languages required:
Essential:

Expert knowledge of English.

Desirable:

Knowledge of other UN languages.

Apply via :

careers.who.int

October 29, 2024
Consultant – GBV Specialist

KEY ACCOUNTABILITIES (not all-inclusive)
Deliverables and Estimated duration

Contextualize the IPV module – 1 day
Develop IPV administration protocol with a clear context referral mechanism for handling instances of IPV victims during data collection – 4 days
Identify and hire Local GBV research assistants and enumerators to support with data collection – 2 days
Train of the enumerators on GBV-IPV including data collection protocols – 3 days
Lead and coordinate the data collection team, supervise data collection in the selected sites, quality checks and control of data collection – 15 days
After Action review report. Data cleaning and sharing with OEV/ DIME team – 2 days

DURATION
The exercise will be for 30 days effective from the date of signing the contract
STANDARD MINIMUM QUALIFICATIONS
The Gender and GBV Assessment Consultant shall have;

An advanced degree in gender studies, human rights, development studies, social sciences or other relevant fields
At least 5 years of progressively responsible experience in the gender and GBV areas at different levels
Demonstrated knowledge and experience with networks in the gender, development, and humanitarian fields
Specific experience in conducting qualitative research including key informant interviews and focus group discussions, with specific experience in working with women and at-risk groups
Fluency in oral and written communication in English and Swahili. Knowledge of the local language spoken in Isiolo county is an added advantage
Experience in working with diverse people in a culturally sensitive manner and in applying principles of ethical and safety researching GBV including sexual violence
Knowledge of the political, economic and social situation in Isiolo county
Strong analytical and communication skills, including facilitation, organizing, partnership and teamwork

Apply via :

career5.successfactors.eu

October 29, 2024
Chief of Staff / Director, Office of the CEO

About the Role
The Chief of Staff (CoS) / Director of the Office of the CEO will help the CEO advance the important priorities that set us up to have maximum farmer impact in the coming ten years. This will include driving a portfolio of major organization-wide change projects internally, making strategic improvements to the execution of the most important field-facing priorities, and also assisting with external communication. You will also head the Office of the CEO (OOCEO) team of 5 team members and will report directly to the CEO.
Responsibilities

Drive major, organization-wide projects: Directly implement the priorities of the CEO by leading key change management projects that will directly shape the future of One Acre Fund. You will work with One Acre Fund staff across the organization as you take the lead on such projects, reporting progress back to the CEO and engaging him. Sample projects include:
Program strategy: help rollout One Acre Fund’s program strategy refresh, as each country of operation seeks to double its level of farmer impact in the coming four years
Diversity Equity, and Inclusion: help improve One Acre Fund’s performance management tools to ensure all staff feel supported and recognized as they grow their careers
Lead high-priority programmatic work: The CEO wishes to improve how One Acre Fund delivers impact to farmers. You will collaborate with relevant One Acre Fund teams to implement strategic improvements to One Acre Fund’s business model. Sample projects include:
Modernizing the customer experience: Work with our Business Operations, Field, and Technology teams to understand, shape, and execute the modernization of our customer experience as we shift to digital through new technologies and ways of interacting with our client base
Executive-level communications: We believe well-crafted communication of our strategy is essential to One Acre Fund’s success. You will work closely with the CEO to draft -facing communications.
Internally: You will be the conduit for authentic, two-way conversation between the CEO and the entire organization
Externally: You will help develop donor pitches that will meaningfully shape the future of the organization
Lead the Office of the CEO team:
You will help ensure the professional development and high-quality project work of 2-5 staff in the Office of the CEO. This will include conducting weekly check-ins with team members to guide their work and conducting bi-annual professional development reviews
You will have regular meetings with the CEO to check in on progress, discuss ongoing org-wide priorities and your project mix allocation, and make progress on your professional development goals
You will develop working relationships with most senior leaders at our organization and staff throughout the organization

Career Growth and Development
We have a strong culture of constant learning and we invest in developing our people. You’ll have weekly check-ins with your manager, access to mentorship and training programs, and regular feedback on your performance. We hold career reviews every six months and set aside time to discuss your aspirations and career goals. You’ll have the opportunity to shape a growing organization and build a rewarding long-term career.
Qualifications
We are looking for professionals with 5 to 10+ years of work experience in consulting, or entrepreneurial roles. A lack of experience in a Chief of Staff role specifically certainly does not preclude someone from consideration. Your CV should reflect you’re taking on progressively larger responsibilities in management, e.g. as an engagement manager or project leader. This is a career-track role, with a two-year minimum. Candidates who fit the following criteria are encouraged to apply:

Substantial experience working with practical change management in an organization; stakeholder communication, and EQ instincts
Ability to roll up one’s sleeves and directly move projects forward along a critical path towards a concrete outcome, as opposed to solely making recommendations or presentations. This role sets some “strategy,” but is primarily concerned with its operational execution
Comfort with ambiguity. We will expect you to take the lead on large projects in a complex organization with little guidance
Significant, demonstrated experience managing team performance and developing leaders; experience in remote management a plus
A logical thinker and comfortable with analysis. We are looking for someone who is a structured thinker and can use quantitative analysis to create insights and inform recommendations
Strong executive-level verbal communication skills — the ability to quickly identify what matters and communicate that clearly and concisely to C-suite
Exceptional written communicator. We are looking for clear communicators who can engage a range of audiences, including internal staff, external partners, and organizational leadership
Formal Education: Not a factor
Language: English.

Preferred Start Date
Due to the ongoing Covid-19 pandemic, start dates can vary significantly by role. We are adapting rapidly to Covid-19 and most of our team is now working remotely. Given the changing environment, we will appreciate your flexibility in confirming a start date.
Job Location
The CEO is based in Kigali but is open to having a remote management relationship with this role (e.g., other East African location is possible)
Benefits
Health insurance, housing, and comprehensive benefits
Eligibility
One Acre Fund can support a work permit for this role. However, nationals of (or those with an extensive professional background and work history in) our countries of operation are preferred.

Interested and qualified candidates should forward their CV to: using the position as subject of email.

Apply via :

grnh.se

October 29, 2024
Environmental Economics/Value Chains Consultancy – Financial Governance Consultancy – Forest Law Enforcement Consultancy – Governance and Trade (FLEGT) Consultancy – Land and Forest Tenure Reforms Consultancy – Macroeconomics Consultancy – Biomass Consultancy – Biometrics Consultancy – Carbon and Greenhouse Gas Measurement Consultancy – Human Demography/Epidemiology Consultancy – Nutrition Consultancy – Landscape Ecology Consultancy – Legal Consultancy – Information and Communications Consultancy – Gender Consultancy – Environmental History Consultancy – Soil Science Consultancy – Silviculture Consultancy – Finance and Accounting Consultancy – IT Consultancy – Administration Consultancy – Human Resources

General Requirements

Holds degree(s) in relevant background as required.
Fluent spoken and written English. Ability in one or more international language(s) is an advantage.
Demonstrated experience working in multicultural and multidisciplinary teams, in a non-profit organization will be an advantage.
Strong interpersonal and communications skills.
Values the sharing of information and continuous improvement in a cooperative atmosphere of constructive evaluation and learning.

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Apply via :

cifor.zohorecruit.com

October 29, 2024
Consultancy Services to Undertake the Independent Verification of the Results-Based Financing (RBF)

Job Description
Assignment Scope, Objectives, and Specific Tasks
The support provided to the private sector includes a Results-Based Financing (RBF) mechanism to reduce or mitigate market barriers or challenges constraining the last mile distribution and uptake of solar-powered water pumps (SWPs). The RBF model will employ financing as a performance incentive that will be awarded to the SWPs distributors after the achievement of the pre-agreed results (number of approved SWPs units sold and in use by the smallholder farmers in the specific eligible project counties). However, a mandatory independent verification process to confirm the achievement of these results will act as the trigger for funds disbursement to the private sector.
Based on the above, the project seeks to engage an independent verification agent (IVA) to facilitate the mandatory results verification process. The purpose of this assignment is to provide comfort on the processes, activities, and results reported by the RBF beneficiaries (including transparency and accountability) and highlight any risks affecting implementation.
Qualifications

Firm or consultant with relevant technical knowledge, skills, and extensive work experience in verification exercises, organizational and project assessments, and field /on-site studies. An audit background will be essential for this assignment.
Past roles in project verification will be an advantage.
Applicants must be able to legally operate in Kenya.
Five years of progressive professional experience in similar assignments.
Knowledge and/or experience in agriculture and/or renewable energy will be an added advantage.

Additional Information
Interested and qualified firms are required to submit separately, a technical and financial proposal that includes the following:
Technical proposal (70%)

Qualification and experience of the consultant/ firm and the team to carry out the tasks
The understanding of the assignment, demonstrating background knowledge
Proposed approach and methodology to undertake this assignment, highlighting how the applicant will address the needs of this ToR
Previous experience in a similar assignment(s)
Detailed activity work plan and man-days
Proposed team (qualification and adequacy)
Copy of Certificate of Registration, PIN Certificate of firm/company, and valid Tax Compliance Certificate

Financial proposal (30%)

Total budget (KES) aligned to work plan.
A price/rate per day (in KES) per team member (based on expertise level) providing professional services for the specified number of days.
The total budget must include VAT as applicable.
Proposed schedule of estimated direct costs associated with the different tasks e.g. Phone verification costs, Logistical costs (travel and transport), Stationery and other costs (to be specified)
Payments will be based on outputs, i.e., upon delivery of the services specified in the ToRs, and all reimbursable expenses (direct costs other than fees) based on the submitted proof of payment/procurement for the goods or services.

Apply via :

jobs.smartrecruiters.com

October 29, 2024
Consultancy: Emergency Cash Transfers and Data and Information Management

To qualify as an advocate for every child you will have

An advanced university degree (Master’s or higher) in A first University Degree in a relevant field combined with 2 additional years of professional experience may be accepted in lieu of an Advanced University Degree.
Relevant professional experience in Developing country work experience and/or familiarity with emergency is considered an asset.
Fluency in English is required. Knowledge of another official UN language (Arabic, Chinese, French, Russian or Spanish) or a local language is an asset.

Apply via :

jobs.unicef.org

October 29, 2024