Job Field: Sector in Consultancy

Gender Advisor

POSITION DESCRIPTION
The Financing Alliance for Health is seeking a highly skilled, multi-functional, and entrepreneurial Gender Advisor with a passion for global health.
The Gender Advisor will play a crucial role in providing expert advice on gender-related issues, challenges, and initiatives critical to the attainment of objectives in line with latest evidence and programmatic developments on gender. Specifically, the Gender Advisor will provide guidance and support to the program team to further understand how integrating CHWs into health systems can be done in a more gender responsive way, increase understanding of the challenges and opportunities female CHWs face on the journey to professionalization as well as surface any unintended negative consequences to professionalization. This will be done using qualitative (focus groups, docuseries) and quantitative measures (surveys) working in close collaboration with academic partners. The Gender Advisor will also contribute to organizational change efforts to promote a culture and systems that help advance gender equality. The Gender Advisor will provide mentorship and coach the program team as part of daily work by explaining key gender integration concepts, standards, and resources. The incumbent will also facilitate training and mentorship to strengthen the gender integration capacity of FAH.
Key Responsibilities
Prepare a comprehensive Gender Implementation Plan that outlines the procedures for both qualitative and quantitative gender research.

Prepare a robust outline of activities with clear timelines & budget that will go into ensuring that program activities are gender transformative (https://www.gatesgenderequalitytoolbox.org) and that project goals and objectives are achieved.
Conduct or provide technical guidance for gender analysis using a range of primary and secondary data collection methods, as appropriate, given the context and scale of the project, initiative, or strategy the analysis aims to support.
Synthesize gender analysis findings into practical recommendations that can be integrated into program design and implementation by non-specialists.
Identify programmatic solutions to the achievement of sectoral outcomes that can also advance gender equality outcomes.
Recommend primary outcomes contributing to the reduction of gender barriers and/or gender gaps that can be embedded in a given project/approach.
Work with colleagues/partners to design and implement appropriate risk mitigation strategies to address gender-based risks across project stakeholders (i.e., gender-based violence, social sanctions, job cannibalization etc.).
Recommend adaptations to programming to address emerging gender-based challenges/opportunities identified in the course of project implementation.

Monitoring, Evaluation, and Reporting on Gender-Integrated Programs

Establish indicators and data collection mechanisms to track progress and assess the impact of gender-related interventions.
Run a baseline survey to collect data on the prevailing gender norms in select countries to compare any changes intended or not at the end of the grant period.
Travel to countries (Senegal, Ethiopia, Mali and Kenya) to conduct interviews with community health workers.
Conduct quarterly visits to countries to monitor and support gender-transformative activities in progress. (Kenya, Ethiopia, Senegal and Mali)
Monthly documentation of gender-related activities to support and streamline docuseries production on Senegal’s community health system, focusing on the integration of Community Health Workers (CHWs).
Actively collaborate with multiple partners in (Ethiopia, Mali and Senegal) to deliver critical insights on gender-related aspects, thereby influencing and shaping strategy/policy development.
Lead in the collection and analysis of data disaggregated by sex and other demographic characteristics as relevant and feasible.
Ensure measurement of project contributions to reduction in gender barriers and/or gender gaps.
Advise on design of appropriate monitoring systems to assess gender-based risks – as well as unintended negative consequences – during implementation.
Promote the safe and informed participation of women and girls in project-based monitoring and evaluation activities.

Influencing and Capacity Building

Work with the program teams and partners to ensure that gender transformative practices are incorporated in outputs relating to various activities.
Contribute to the development, evaluation and refinement of capacity building tools and training for organization staff, consultants, and in-country partners on issues related to gender.
Provide training to program ecosystem partners on gender mainstreaming, gender transformative budgeting and policy making and programming.
Provide ad hoc support to other implementing partners to support them in ensuring the TA they provide to select countries is gender transformative.
Lead on ensuring FAH’s broader work supporting countries outside of the program or select countries is gender transformative.
Sensitize stakeholders and decision makers e.g., government and health leaders to key gender issues (i.e., gender gaps, gender barriers, access, and agency) in their technical/programmatic area using tailored messages.
Articulate the rationale for gender transformative investment for given technical/programmatic areas and why it is integral to the organization’s mission.
Play a pivotal role in shaping the design and implementation of projects, ensuring they incorporate a gender-transformative perspective.
Identify, assess, and nurture relationships with partners relevant to promotion of gender equality in given technical/programmatic areas.

Final published report on Gender

Produce a final report/publication on how integrating CHWs into health systems can be done in a more gender transformative way, challenges, and opportunities female CHWs face on the journey to professionalization, as well as on any unintended negative consequences to professionalization.
Identify channels of dissemination & ensure dissemination of the final report to all relevant ecosystem players and stakeholders.

Key Relationships
The Gender Advisor will report directly to the Head of Partnerships Development and Advocacy. The incumbent will work closely with the CEO, Head of Country Programmes, The Head of Strategy, and Investment etc. S/He will regularly collaborate closely with the program teams.
Candidate Specification: Key Selection Criteria

Master’s degree or equivalent in social sciences, human rights, gender/women’s studies, international development, or a related field.
5-7 years’ experience in design, monitoring and evaluation of projects integrating gender equality objectives and outcomes.
Knowledge of foundational concepts related to gender equality.
Familiarity with theories of change and evidence-based and/or promising practices to address gender inequality while advancing outcomes in one or more sectors in which CHWs work in (health, agriculture, economic strengthening, Water, Sanitation, and Hygiene, etc.).
Experience designing and implementing development interventions to reduce gender-based disparities in access to and benefit from services and resources in one or more sectors.
Experience conducting project and/or strategy level gender analysis, including collection and synthesis of qualitative and quantitative primary and secondary data.
Demonstrated ability to translate findings from a gender analysis into practical recommendations for uptake by program staff who are not gender specialists.
Experience developing gender-sensitive monitoring, evaluation, and learning systems, including design of gender equality objectives, outcomes and indicators, inclusive community feedback mechanisms, and gender-sensitive approaches to learning, reflection, and adaptation.
Understanding of the principle of “Do No Harm” as it relates to gender (in)equality and experience designing risk reduction strategies including monitoring and addressing unintended consequences, including gender-based violence.
Strong interpersonal skills, including a track record of influencing individuals and teams to adopt gender-integrated approaches.
Excellent written and verbal communication skills.
Ability to explain complex technical and social concepts in accessible language for lay audiences.
Experience facilitating workshops and developing training materials relevant to the advancement of gender transformative practices.
Experience working and understanding of the gender norms in the African context specifically Senegal, Mali Ethiopia & Kenya will be an added advantage.
Health systems: knowledge and practical work on health systems; experience working with government agencies as well as major donor organizations is critical for this role.
Global mindset and experience: international experience across countries. Fluency in English, French is an added advantage.

Compensation

This position offers a competitive compensation package linked to the background and experience of the candidate. This position is structured as a Consultancy role for an initial term of 3 years with an annual contract renewable based on performance and availability of funds within the initial term.
The Gender expert will allocate 4-5 days per month to fulfill their duties and responsibilities as outlined in the job description.

Apply via :

app.smartsheet.com

November 2, 2024
Terms Of Reference For Baseline Study

Moreover, the consultant team is invited to suggest other groups to be interviewed based on information needs. Research tools, such as questionnaires for youth, healthcare worker, YEC/YC leaders, county government representatives, and other project stakeholders shall be carefully designed and be discussed with DSW project team.

EXPECTED ACTIVITIES
The major duties of the consultant will be:
Activity 1: Developing and submitting inception report to DSW with refined methodology and data collection tools

The consultant will review project documentation and objectives to clearly understand the study and the indicators to be measured
The consultant will develop an inception report, demonstrating an understanding of the study with a detailed field work plan on how he will carry out the activities to achieve the study objectives.
In close consultation with DSW staff, the consultant will develop research instruments and tools.

Activity 2: Recruiting, orienting, and training of experienced data collectors

With the support of DSW staff, the consultant will recruit and train data collectors on both the use of the data collection tools and the process of data collection

Activity 3: Collection and analysis of initial data

The consultant will lead in the data collection exercise in both sub-counties.
DSW staff will oversee/supervise data collection processes.
The consultant will review, clean and analyse collected information.

Activity 4: Drafting baseline assessment report

The consultant will develop a draft report based on the collected information.
The report will be reviewed by DSW and relevant stakeholders
The consultant will incorporate the feedback from DSW and his designated partners and stakeholders and submit a final FP budget analysis report

Activity 5: Data validation

The consultant with support of DSW will engage the relevant government officials at county and sub-county levels to validate the findings.
Validation may involve one-on-one engagement with officials and/or through workshops/ virtual meetings.
The validation meetings will help to address any data gaps, promote quality assurance and ensure that the final report will have stakeholder ownership and acceptance for effective use.

Activity 6: Final Report & Dissemination of Findings

The consultant will incorporate the feedback from DSW, partners and stakeholders and submit a final baseline report.
The consultant will also submit final datasets and relevant input for the development of infographics.

REQUIRED QUALIFICATIONS OF CONSULTANT FIRMS AND PERSONNEL
The selected consultant must possess the following qualifications:

Demonstrable knowledge and experience working in the areas of contraceptive technology/family planning/reproductive health (FP/RH) at National and County levels.
Knowledge designing research methodologies and tools in ASRHR and family planning
Familiar with county MoH frameworks including FP commodities supply chain and procurement.
Wide experience in public health interventions especially regarding contraception technologies for young people.
Similar work in the last 3 years and 2 letters of recommendation accompanied by 2 sample copies of recent reports. Familiarity with DSW work is an added advantage.
A demonstrated high level of professionalism and an ability to work independently and in high-pressure situations under tight deadlines
High proficiency in written and spoken English is required. Knowledge of some of the local languages is an added advantage

Compensation

The consultancy fee will be paid in instalments as agreed in contract and is based on deliverables and commensurate with contractual requirements and deadlines.

Interested firms or individuals are requested to submit a bid dossier. The dossier as well as any inquiries shall be submitted through email info@dswkenya.org with the title “Direct 2 Consumer Baseline Study” in the subject line.Application Deadline: 3rd November 2023The bid dossier should contain the following:Technical ProposalFinancialOrganizational and Personnel Capacity StatementNote: Only shortlisted consultants will be contacted. Consider your application unsuccessful if you have not heard from us 8 weeks after the deadline of this application.

Apply via :

info@dswkenya.org

November 2, 2024
Data and GIS Consultant Urban Resilience Programme Specialist Senior Statistics Assistant, G7

Duties and Responsibilities
Summary:
The main objective of this consultancy is to lead the design, development and implementation of an information management and GIS(IM/GIS) strategy for HAPSO/ABSG on Aba city structure/spatial plan project. Processing geospatial data from satellite imaging, aerial photography and remote sensors for the creation of a digital base map. Support the collection, storage, and analysis of additional data to better understand current needs for Aba city, and support design to fulfil those needs with the ability to pull together the vast amounts of information necessary to balance competing priorities and solve complicated problems.
Organisational Setting and Reporting

The United Nations Human Settlements Programme, UN-Habitat, is the United Nations agency for human settlements. It is mandated by the UN General Assembly to promote socially and environmentally sustainable towns and cities with the goal of providing adequate shelter for all.
The overall objective of this project is to support the preparation of Structure Plan for Aba City in Abia State, Nigeria as an overall framework for guiding the future growth and development of Aba City and environs as well as Abia State and the wider sub-region. The Structure Plan will be an important tool contributing to informed strategic decision-making and present a framework for further activities aiming to meet the urban challenges of the targeted areas.
A team of experts will be recruited for the project under the coordination of Technical Adviser. The Technical team will comprise 10 theme consultants made up of Urban Planner, Transportation Planner, Infrastructure Planner, Economist, Data/GIS Consultant, Urban Management Expert/Urban Psychologist, Waste Management Expert, Quantity Surveyor, Gender Specialist and Youth Specialist. The team will work with one GIS expert.
The Data/GIS Consultant will work under the overall guidance of the UN-Habitat Regional Office for Africa (ROAf), Nairobi, Kenya, the overall supervision of the Human Settlements Officer responsible for Nigeria, the immediate supervision of the Project Technical Adviser and the Coordination of the Habitat Programme Support Office (HAPSO), Abuja.
The duty station shall be in Aba, Abia State and the incumbent, as a member of the Technical Team, will support the Abia State Government in implementation of this project working closely with relevant state ministries especially the Ministry of Lands and Survey, in collaboration with relevant UN-Habitat branches: Urban and Regional Planning Branch (Metropolitan Planning Unit, Urban Planning and Design Lab), Global Urban Observatory/Data and Statistics Unit, Urban Basic Services, and Urban Economy.

RESPONSIBILITIES

Within delegated authority and working in close collaboration with other thematic area Consultants, the Data/GIS Consultant will be responsible for the following duties:

Lead the design, development and implementation of an information management and GIS (IM/GIS) strategy for HAPSO/ABSG on Aba city structure/spatial plan project.
Provide guidance for acquisition of the most recent satellite imageries to establish base map for the Aba city, standardize and clean geospatial datasets.
Coordinate the development of standard reporting and analytical products to support data- driven decision making in emergencies. More precisely: design, develop and implement data collection tools and reporting mechanisms to gather and share relevant information;
Develop Enterprise GIS for the preparation of structure/spatial plan Aba city system using FOSS4g Stack and administer the online platform with PostgreSQL/PostGIS
Undertake comprehensive survey of existing LU/LC patterns and ascertain trends and direction of the growth within Aba City by conducting change detection with QGIS & R
Transportation planner in carrying out traffic transport surveys (road, rail and water) including public parking facilities to identify existing bottlenecks and opportunities that may affect or influence future demand and plan linkages that can solve the existing traffic congestion within the study area.
In close collaboration with urban economist undertake survey of socio-economic activities and facilities such as school, healthcare, employment opportunities and other related variables for the present and future. Survey existing housing stock and building development patterns, land value and property rating with a view to determining the use, characteristics and intensity of development.
Examine the extent of implementation of the short, medium and long-term infrastructural proposals of any existing plans vis-a-vis existing pattern of growth and development of the study area and its environs. Identify existing major activity centers, industrial areas and location of new centers including business districts,
Establish the database for areas that are prone to flooding and proffer solution to curbing this incidence and its consequences. Identify water bodies and natural habitat within study area for the purpose of protection, preservation and adequate containment, consider contiguous settlements of the study area and integrate them into city/region map and develop an inventory of unique, historical, cultural and scenic areas for the purpose of conservation.
Train and mentor counterparts in the development and construction of maps, relational geo- databases, spatial analysis, annotation, digitizing and editing in the using QGIS. Preparation of data to be processed with the GIS, on utilization of GPS, GNSS and other GIS tools;
In liaison with the Technical Adviser and other thematic experts, provide GIS support for preparation of proposals for phasing of the Structure Plan implementation, notably the following:

Automated conversion of data, delineation of the project areas into basemaps at agreed scales for easy mapping, data collection and verification;
Input data collected from field into geo-database and adapt tools to join together different datasets, including GIS datasets, and create new information or investigate patterns
Production of corresponding land use, transportation and other thematic maps in line with proposals from Consultants; Conduct geospatial analysis on collected datasets; create maps, infographics, interactive graphical products and other cartographic products on a regular and ad-hoc basis; in response to consultants technical needs.
Develop the tools for loading/transferring data, including GIS data, between different systems; design and maintain the structures necessary for data storage.
Manipulate presentation of geographical information by creating programs to convert GIS information from one format to another.
Any other tasks that have to do with Map production towards effective completion of the project

Qualifications/special skills

Advanced university degree (Master’s degree or equivalent) in urban planning, geography, regional planning, architecture, cartography, GIS, information management, engineering, geometrics, computer or earth sciences, or any other related field is required. Post graduate courses in geographic information systems (GIS) is desirable. A bachelor’s degree with an additional two years of qualifying experience may be accepted in lieu of the master’s degree.
At least 2 years experience at the national & international levels in GIS management, urban planning, informal settlement upgrade & land management, using different GIS tool is required.
Experience of networking, project & programme management is desirable;
Experience of conducting policy reviews & preparation of policy recommendations for decision makers is desirable;
Demonstrable analytical, drafting, reporting & presentation experience is desirable;
Experience of analyzing, summarizing & presenting large quantities of statistics on urban issues using relevant computer software is desirable;
Experience in the coordination of multiple contributors to major reports is desirable;
Experience in coordinating trainings, technical, fundraising and capacity building workshops is desirable;
Experience in mobile app dev. and in applying GIS in a humanitarian context across UN partners, NGOs & local governments is desirable.

Languages

English and French are the working languages of the United Nations Secretariat. For the position advertised, fluency in oral and written English is required.

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November 2, 2024
Consultant (Workshop Facilitator – Systemic Change Workshop Kenya) Consultant (Co-Lead Workshop Facilitator – Systemic Change)

Objective
The purpose of this position is to lead the facilitation of theory of change workshop, in relation to the project goal of building Asia-Africa BlueTech Superhighway Project theory of change. The workshop will be organized by WorldFish and will be held in Mombasa, Kenya in November 2023.
Scope of Work
The consultant (s) is expected to:

Lead the preparation of 3-day inception and theory of change workshops.
Co-facilitate the inception and theory of change workshops.
Compile the final workshop reports.

Requirements
Skill, Experience and Knowledge:
The Consultant (s) must have the following skills and demonstratable competencies.

At least a post-graduate degree in Agricultural economics, Aquaculture or Fisheries economics/management, Rural development, or other relevant discipline. A PhD degree or MSc with more than 5 years of experience is an added advantage.
Demonstrated experience in high quality report writing.
Demonstrated experience on leading and facilitating participative processes for value chain mapping to develop theory of change in agriculture or aquaculture interventions.
Demonstrated ability to facilitate teams and encourage collaborative teamwork, and experience sharing.
A good understanding of the aquaculture and/ or fisheries value chain.
Ability to work with local government, private sector and community stakeholders, including the ability to facilitate understanding between groups with different perspectives and interests.
Working understanding about Sustainable Development Goals (SDGs).
Excellent presentation skills.
High proficiency in written and spoken English and Swahili.

Budget
Interested Consultant (s) are requested to provide a detailed budget proposal outlining professional fees, travel expenses (if applicable), and any other costs related to the consultancy. The budget should be submitted along with the application.

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November 2, 2024
Regional Disability Inclusion Advisor, Consultant Level II, Regional Bureau for Eastern Africa (RBN) Roster – VAM and Monitoring Officer, Consultancy RBN Roster – Nutrition in Emergencies (NiE) Expert, Consultancy, RBN

BACKGROUND AND PURPOSE OF THE ASSIGNMENT

WFP is known for its ability to deliver food assistance rapidly to people in need, especially in humanitarian crises caused by conflict, violence and natural hazards. In Eastern Africa, numerous multidimensional crises and shocks continue to have humanitarian consequences within the region and beyond. WFP is continuing to respond to emergencies within the region, strengthening preparedness along with early warning and analysis, while also increasingly shifting its focus to better support host governments and strengthen their capacities to achieve the Sustainable Development Goals, and Goal 2 (zero hunger) in particular. As it delivers on its humanitarian and development mandate, WFP is committed to advance the rights and well-being of persons with disabilities. The WFP Disability Inclusion Road Map (2020-2021), approved in November 2020, outlines a plan for the organization to operationalize the United Nations Disability Inclusion Strategy (UNDIS) and its obligations to disability inclusion (DI), more broadly, through its operations and internal support functions. Beyond 2022, WFP has incorporated disability inclusion into its Strategic Plan for 2022-2025 outlining three goals: to realize the meaningful participation and inclusion of persons with disabilities in all operations and programming; to integrate disability inclusion as a key consideration for management and support functions; and to become an employer of choice for persons with disabilities.
In turn, the WFP Regional Bureau for Eastern Africa and the country offices it supports are taking the initiative to demonstrate how disability considerations can be successfully integrated into all aspects of WFP’s work, including programmes and operations, access to WFP offices and facilities, procurement and partnerships, and recruitment and mind-set of WFP personnel, partners, volunteers, and others. From an operational perspective, WFP will aim to ensure the meaningful participation and perspective of persons with disabilities in programmes its delivers and supports. This requires strong partnership with organizations of persons with disabilities (OPDs) and consultation with persons with disabilities in the populations that WFP aims to serve.
The WFP Regional Bureau for Eastern Africa (RBN) provides strategic direction, technical support and oversight to WFP country offices in ten countries. Our Programme team includes experts who cover these core themes and others: Food Security Research, Analysis, and Mapping; Social Protection; Food Systems; School-based Feeding; Health and Nutrition; Climate and Disaster Risk Management; Environmental and Social Safeguarding; Emergency Preparedness and Response; Protection and Accountability to Affected People; and Gender.
The RBN is seeking a Disability Inclusion Advisor to help advance the implementation, key priorities and actions as part of a Regional roll-out on disability inclusion, and provide support to Country Offices to operationalize the plan as appropriate in their context. The Advisor will need to coordinate closely with technical experts in Headquarters and contribute to corporate learning and efforts under the Disability Road Map and UNDIS. The Advisor may be required to undertake field missions to emergency and hardship duty stations as part of this role, depending on security and other conditions.

KEY ACCOUNTABILITIES (not all-inclusive)

Under the overall supervision of the Regional Head of Programme and under the technical, functional, and day-to-day supervision of the Regional Protection and AAP Advisor, with guidance from the Global Disability Inclusion Advisor, the consultant will be responsible for developing and supporting the implementation of a Regional Disability Inclusion Roadmap in line with an established workplan, as well as providing technical advice and support on disability inclusion to RBN units and country offices.

Key Responsibilities (not exhaustive)

Coordinate and monitor the development and implementation of a Regional Disability Inclusion roll-out;
Establish and provide advisory support to an RBN Advisory Group and Implementation Team on Disability Inclusion and manage CBM Global Engagement and support to WFP in the Eastern Africa Region;
Provide technical advice and support to RBN heads of unit for programme, supply chain, administration and human resources and their teams to implement respective priorities and actions under the Regional initiative and country work plans;
Provide technical advice and support to RBN technical teams and country offices to identify and gain a deeper understanding of barriers and challenges for disability inclusion and recommend ways to overcome those in operations and programme implementation;
Provide guidance on integration of disability considerations in tools, processes and plans across the programme cycle, from data collection for vulnerability analysis to programme design and implementation to monitoring and reporting, as well as advocacy and translation of analysis into policy and technical recommendations to governments, where relevant, in countries where WFP operates;
Lead the review of existing tools, approaches, and guidance as they relate to disability inclusion between HQ, RBN, and country offices;
Produce and support the dissemination of knowledge management products, fact sheets and good practice on disability inclusion-related issues across the region that can contribute to corporate learning;
Support RBN and country offices to identify and build meaningful partnerships with OPDs and other UN agencies and organizations with expertise in disability-specific programming and mainstreaming

ADDITIONAL RESPONSIBILITIES

Support RBN and country office advocacy and communication efforts on disability inclusion.
Support and advise communications and programmes teams on developing inclusive programme sensitization and awareness materials;
Support broader RBN efforts to sensitize and build awareness of staff on disability inclusion and its relevance to their work
Advocate for RBN country offices to select disability focal points and support to build their capacity to roll out and implement their action plans;
Provide feedback from the regional discussions to inform WFP Headquarters’ implementation of the WFP Global Road Map on Disability Inclusion and subsequent Workplans;
Prepare / support the preparation of briefing notes and proposals and inputs for advocacy materials on disability inclusion.

STANDARD MINIMUM QUALIFICATIONS
Education:

Advanced degree in one or more of the following disciplines: social sciences, development studies, international relations, sociology or other relevant field.

Experience:

At least 6 (six) years of professional experience in relevant areas and at least 4 (four) years progressively responsible professional experience in disability inclusion in a humanitarian assistance context and/or disability inclusion for development projects;
Experience in delivering training and conducting capacity-building for field operations and supporting senior managers in implementing new concepts;
Experience in operational research and programme design in the areas covered under this TOR is desirable;
Experience in coordinating, facilitating and/or working with OPDs;
Experience in the Eastern Africa region is desirable; and
Flexibility to travel frequently and on short notice, when necessary.

Knowledge and Skills:

Strong analytical, written, and oral communication skills, as well as conceptual thinking are essential;
Client orientation with excellent interpersonal skills;
Proven ability to produce outputs independently, while at the same time seeking innovative ways to integrate areas covered by this TOR in the work of other relevant units.

Languages:

Excellent command of English (written and spoken) is essential. Fluency in French is desirable.

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November 2, 2024
Consultant

The role

We are looking for an established Consultant (equivalent of an Account Manager / Senior Account Manager) to work from our Nairobi office on a number of our prestigious clients in Africa.
The Consultant may be required to carry out all or some of the following key tasks within the Nairobi office while working closely with the London office:

Account management

Manage the day-to-day work of your account teams, reporting to Senior Consultants, Partners and Directors
Establish professional relationships with colleagues and clients alike
Taking responsibility for full tactical implementation of client activity
Researching and sourcing information and shaping reports that have value for our clients
Providing advice on policy and media issues
Tracking issues in the media, relevant to our clients, and making proactive recommendations of activities
Sourcing and preparing detailed draft research briefs and media analysis reports
Preparing activity reports for clients;
Helping build integrated communications plans for our clients
Supporting in developing messaging, writing press releases, opinion articles, website copy, background material etc
Supporting in the definition of our strategic approach for clients
Helping coordinate and deliver media and social media engagement
Digital research; social media analysis; content planning; online influencer mapping and creative input.

Media

Developing strong media angles that resonate with the current conversation
Media sell-in based on client projects
Cultivating and nurturing relationships with journalists

New business

Play a key business development role, helping the senior team drive the growth of the practice

Team management

Support the management and development of the unit and line manage members of the team.

Person specification:
You must:

This role requires an individual with a strong background in communications, who thrives on managing complex issues and projects. You will be commercially driven and ambitious to help us to develop a talented team in a fast-growing consultancy
Industry experience is essential, ideally at a leading communications consultancy, an in-house role or working in media
Demonstrable expertise in managing and implementing insight-led communications campaigns
Experience managing accounts and bringing teams together to achieve their objectives, with excellent people skills
Strong business development expertise, with experience in writing proposals
Excellent problem-solving capabilities with a strong point of view on the industry.
A strong mix of media, digital and political/policy capabilities is required
Managing teams and clients, and developing a high-performance culture, leading by example
Knowledge of national, regional, and pan-African media, specifically having good relationships with health and development reporters.

Qualifications and skills:
You must:

Knowledge and enthusiasm for the media and international affairs is essential;
Experience of global development, working with the United Nations, Public Affairs, politics and campaigning is an advantage
Experience in journalism, blogging and social media is an advantage
Knowledge of other UN Languages such as French is welcome, but not necessary

Apply via :

portland.teamtailor.com

November 2, 2024
Customer Experience Executive – KE

Role Profile

We are looking to bring onboard a Customer Experience Executive based in Nakuru to join our operations team. The role holder will play key role in resolving customer issues and act as an interface between the customer (both internal and external) and the solution providers. He/she will address complaints, resolve issues and drive customer satisfaction and retention for the business.

Key Responsibilities:

Customer Management: Handled all incoming or outgoing customer communication from Kyosk’s customers via various channels and ensure customer queries are addressed in a timely and efficient manner. Updated Customers on delayed deliveries/and or non-deliveries with clear timelines on expected delivery timelines. Solved customer concerns within the organization and escalate issues that cannot be solved immediately. Provide prompt & professional replies to all customers queries.
Customer Retention: Provided customers with technical support using the company products. Provide customers with new information about company services and products including modifications and improvements. Build sustainable relationships of trust through open and interactive communication.
Market Analysis: Actively drive market analysis initiatives to identify key trends in the market, monitor customer behaviour and share this data with the Customer Service Manager to drive retention and new customer acquisition. Conduct in-person field visits to current customers to deliver the highest quality of support and address customer questions and concerns to ensure a high level of customer satisfaction.
Support Sales: Generate sales leads by upselling and cross-selling; identify and assess customers’ needs and share this feedback with the sales team for action. Drive revenue and customer retention through customer relationship management. Support the selling processes for our customers to generate additional Sales.
Service improvement: Utilize feedback from customers to facilitate improved quality of services being provided. Collaborate with the Operations, Sales & Product teams to share improvement ideas. Work collaboratively with the Customer Service Manager to develop a first-class service experience for all our customers.
Relationship Management: Actively build, manage, and maintain strong positive customer relationships and ensure top of mind awareness for our customers.
Reporting: Prepare daily customer engagement reports against the set key deliverables. Highlight key customer concerns, queries and issues that require resolution at a higher level. Follow up on issue resolution with respective stakeholders to ensure all raised customer concerns are fully addressed and acted upon per the company guidelines.
Operational Excellence: Support the Customer Service Manager to create and roll out customer satisfaction surveys to identify what’s working, the gaps and the areas of improvement with an aim to drive high levels of customer engagement and retention.

Minimum Requirements & Key Skills:

A minimum of 2 years experience in customer service,( with a focus on customer complaint resolution and/or call centre)
Familiarity with customer management systems;(ticketing systems, service desks or CRM is a plus)
Ability to handle irate customers in a calm and diplomatic manner;
Strong persuasion and negotiation skills;
Ability to evaluate and prioritize work accordingly;
Personal drive with a sense of urgency and an ability to demonstrate a strong commitment to managing initiatives to a successful conclusion;
Energetic with a passion for customer service;
Have an ability to influence and collaborate with a team;
Excellent written and oral communication skills, with the confidence to interact at all levels of the organization.

Competencies & Skills

Customer Orientation;
Problem Solving Skills;
Stakeholder Management;
Persuasion and Influencing Skills;
Team player.

Apply via :

kyosk.hire.trakstar.com

November 2, 2024
Engagement Manager Client Service Risk Specialist, Digital and Analytics Client Service Risk Administrator Business Analyst Associate Intern

WHAT YOU’LL DO

You will typically lead a team of 3 – 5 consultants to help clients achieve new performance highs.
You will lead the day to day execution of a client project while guiding and developing individual team members. You’ll work directly with clients – usually on site – and you’ll take ownership of the overall project and its end products. You will make an important contribution to the analysis, design, and implementation of business performance approaches, developing tailor-made solutions and working closely with clients to ensure positive impact and sustainable results.
You will have the opportunity to build on your proven leadership skills and leverage your interest in inspiring others, building strong relationships, and creating a true followership. In a collaborative team setting, you’ll work closely with others but also autonomously with little direction. Your superior analytical, quantitative and conceptual thinking skills and strong interpersonal and communication skills will ensure successful client projects and team performance.
Client project work typically includes gathering and analyzing information, formulating and testing hypotheses, and developing recommendations for presentation to client management. From there, you will implement those recommendations with client team members.
You’ll also gain new skills and build on the strengths you bring to the firm. Consultants receive exceptional training as well as frequent coaching and mentoring from colleagues and senior leaders on their teams.

QUALIFICATIONS

Post graduate degree with excellent academic record; MBA, MPH, MPP, PhD or relevant advanced professional degree is preferred
8+ years of consulting working experience in international environments, with the stature necessary to interact as thought partner with senior colleagues and clients
Ability to work collaboratively in a team and create an inclusive environment with people at all levels of an organization
Prior experience as a consultant in a professional services firm preferred
Ability to break down and solve problems through quantitative thinking and analysis
Comfort with ambiguous, ever-changing situations
Intellectual curiosity, strategic thinking and strong project management skills
Ability to communicate effectively, both verbally and in writing, in English, and in local languages as required

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Use the link(s) below to apply on company website.

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November 2, 2024
Monitoring & Evaluation Consultant

Job Description
Objective
The objective of this assignment is to review and finalise the Annex IV for all contracts in collaboration with the applicants, the EEP Africa portfolio managers and EEP Africa MEL Advisor, adhering to the EEP Africa MEL Guidelines and results framework.
Scope of work
The technical expert(s) is required to review the submitted Annex IV files by applicants during contracting stage, provide feedback to the applicants together with the portfolio managers and help to finalise the file ready for contracting. Annex IV typically covers only one or max. two technologies per applicant. Technologies include the following:

Residential electricity access (solar lanterns, solar home systems)
Productive use of energy (PUE) technologies (mainly solar)
Mini-grids (based on renewable energy sources)
Other power generation (based on RES),
Clean cooking (improved biomass stoves, advanced biomas stoves, electric cooking, ethanol and other biofuels, biogas)
Biodigesters
(Electric) mobility

Timelines
The assignment would need to be undertaken between 1 October and 15 December 2023.
Deliverables
By 15 December 2023:

Review (incl. verification of calculations for applications), feedback and finalised Annex IV files for 35 to 40 applicants
Level of Effort = 1-2 days per applicant

Qualifications
EEP Africa is looking for one or a team of technical experts with the following qualifications:

A university degree in a relevant discipline
At least 8 years of relevant experience in MEL and results calculations/verification for energy access technologies
Demonstrated experience in MEL, ideally with other grant funds
Practical experience working with impact measurement in Sub-Saharan Africa is a plus
Proven MS Office excel skills
Excellent English language skills

Apply via :

jobs.smartrecruiters.com

November 2, 2024
Request for Training Delivery/Consultant for Hostile Environment Awareness Training

Objective of the RFP

CBM is committed to safety and security its employees who work in or frequently travel to high risk contexts. Therefore, the objective of this RFP is to enable planning and delivery of HEAT training to 20 staff by an individual consultant or firm/company.

Specific objectives of the Hostile Environment Awareness Training
Staff will be equipped with knowledge and skills on: –

Personal/situational security awareness;
Home/accommodation security;
Security/emergency communications;
Prevention and surviving detention incidents including arrest, abduction, carjacking, hijacking, kidnapping, hostage taking;
Weapons awareness and behavior under gunfire, blasts, explosives;
Low level negotiation and access management;
Travel/movement safety, security, vehicles checks, check points;
First Aid;
Sexual violence including exploitation, abuse, harassment, PEP;
Psychosocial management.

Application Requirements
If you believe that, you (individually) or your institution/firm meets our requirements and would like to be considered to train 20 staff members, please submit your proposal by including the following information:

Personal details including resume/CV;
Company profile;
Technical proposal for conducting the trainings;
Financial proposal including all taxes;
Valid Tax compliance certificate;
Company Registration Certificate/Incorporation;
HEAT Trainer certification;
Profiles of staff who will conduct the training;
List of clientele offered similar training for the last 12 months;
NITA registration (where applicable);

Award
The bid will be awarded to individuals/firms with demonstrated experience in providing similar services in the past.

A Comprehensive proposal and accompanying documents addressed to Procurement Committee, CBM Christoffel-Blindenmission Christian Blind Mission e.V, 11 Ring Road Parklands, P.O Box 58004-00200 Nairobi, Kenyashould be sent to the following email address: procurement.nairobi@cbm.org by 1700 hours on Wednesday 27th September 2023.

Apply via :

procurement.nairobi@cbm.org

November 2, 2024