Jobs Kenya

Job Field: Sector in Banking  , ICT / Computer

  • Fraud Analyst

    Fraud Analyst

    The Position:

    Reporting to the Senior Manager, Prevention & Detection the position will be reviewing transactions alerts and collate data from the real-time Fraud Management System and other reporting sources with a view to identify fraudulent transactions, institute prompt mitigation actions and create awareness on fraud trends across the Bank network.

    Key Responsibilities:

    Constantly monitor real time queues and identify high-risk transactions, unauthorized transactions and fraudulent accounts.
    Identify fraudulent transactions and institute prompt mitigating actions.
    Review and provide resolution to queued transactions within defined SLAs to reduce potential revenue losses.
    Review daily reports & compromise alerts to track and prevent fraud.
    Recommend for appropriate holds on accounts identified as having potentially fraudulent issues.
    Undertake research on fraud patterns by tracking confirmed fraudulent transactions to develop rules to prevent and detect fraud.
    Contact Customers & Banks to verify transactions and resolve fraud-related account issues, if fraud confirmed, initiate investigations and dispute process through the Case Management system.
    Facilitate understanding of fraud prevention and detection across the Bank network.
    Track status of resolved items to provide a record of activities and support identification of trends or persistent issues.
    Recommend changes to Fraud detection system parameters optimizing fraud detection while minimizing negative customer impact.

    Job Requirements:

    For the above position, the successful applicant should have the following:

    University Degree in Computer Science / Finance / Business/ Banking / Law / Criminal Justice studies or any relevant field from Institution recognised by Commission of University Education
    At least 3 years’ experience in Banking Operations; 3 years’ experience in Fraud Prevention and Detection
    At least 3 years’ experience using Analytics techniques in Linear and Logistic Regression, Clustering Techniques, Neural Network, Decision Trees, etc.
    Professional qualifications in Database Administration and Programming knowledge is added advantage
    Familiarity with wide array of Fraud Analysis tools, applications and solutions

    The above position is a demanding role for which the Bank will provide a competitive remuneration package to the successful candidate. If you believe you can clearly demonstrate your abilities to meet the criteria given above, please log in to our Recruitment Portal and submit your application with a detailed CV.

    Apply via :

    ke.kcbgroup.com

  • Core Banking Support Engineer

    Core Banking Support Engineer

    Job Purpose: 

    The Applications Systems Support Engineer will support the business to achieve its goals and objectives by using effective, contemporary IT practices, policies and procedures to achieve strategic objectives. Responsible for developing and implementing policies and programs that support the organizations overall strategic directions. Oversees various areas of Enterprise Business Application systems, such as Ticket raised resolutions, Application (VAS) Initiatives and project activities, System availability and uptime, Training and talent development.

    Job Responsibilities/ Accountabilities:

    Ensuring business continuity by ensuring proper and regular back up of applications are done with support from System Administration team.
    Ensure all applications have up-to-date documentation (deployment architecture, connection matrix and system manuals and troubleshooting guides).
    Training of the application to the relevant support teams.
    Support Application by maintaining system availability and system uptime.
    Adhere to Incident, Problem and Change Management processes (Ticket assignment and resolution, Problem management to resolve root cause of repeat incidents, attend CAB meetings and verify all changes implemented are properly tested to minimize incidents related to changes).
    Ensure security of data and information within the Applications Systems (User access review and general application housekeeping).
    Support execution of the design, planning and implementation of company projects that promote business needs.
    Demonstrate sound technical judgement, communication skills and talented development capabilities.
    To be Efficient and effective in issue resolutions.
    To maintain the Culture Brand of the organization and customer service.
    Contribute to business growth and sales of the organization.
    Recommend review of existing business applications to ensure they are able to adapt to the changing business environment.
    Ensure timely and accurate availment of application reports.

    Essential Knowledge

    Excellent understanding of Information Technology policies and procedures.
    Excellent knowledge of local IT standards, laws and regulations.
    Expert knowledge; exhibits an exceptional degree of ingenuity, creativity and resourcefulness. Leads the development of highly advanced technologies, principles, theories and concepts. Guides and transfers knowledge to the team.

    Key Critical Competencies

    Basic Enterprise IT skills.
    Strong technical and analytical skills.
    Strong analytical skills and problem solving skills.
    Business awareness.
    Excellent and effective communications skills, both orally and in writing.
    Excellent Teamwork/Interpersonal skills.

    Requirements:

    Bachelor’s degree in IT or equivalent.
    Prior experience in handling biometric systems/devices
    Experience in application system administration skills and certifications for example: linux, oracle, ITIL,Weblogic,websphere, Java ,sql, Window Powershell , C++ and other related certifications.
    Solid experience in problem analysis and resolution of software problems, proven ability to function in a self –directed environment.
    Experienced in project management and running multiple projects.
    Innovative thinker who is positive, proactive, and readily embraces change.
    Able to operate in a performance driven organization.
    Culturally aware and adept at working across multiple geographies.
    An ability to work in tight deadlines and within constraints.
    Enterprise Business Systems Services

    Apply via :

    equitybank.taleo.net

  • Senior Manager IT Applications & Asset Management

    Senior Manager IT Applications & Asset Management

    Key Responsibilities

    Understand the strategic direction of the enterprise and the supporting IT systems and architectures in line with emerging technological trends and utilize this knowledge to educate both IT and the business on opportunities to build better IT solutions that support and drive business decisions.
    Contribute to the architecture and technology needs of the organization based on new and emerging technologies and establish priorities and strategies consistent with business goals and economic viability.
    Develop and maintain the strategic and annual asset management plans aligned with the business strategy and budget, and in consultation with Procurement and Finance where applicable, develop asset needs assessment, acquisition management, operational and disposal plans.
    Responsible for assembling project plans and teamwork assignments of the IT Applications and Assets Management Team, directing and monitoring work efforts on a daily basis, identifying resource needs, performing quality and performance reviews; and escalating functional, quality, timeline issues appropriately.
    Responsible for tracking key project milestones and adjusting project plans and/or resources to meet the needs of customers; coordinate communication with all areas of the enterprise that impact the scope, budget, risk, and resources of the work effort being managed.
    Develop risk management procedures, business continuance scenarios, contingency and disaster recovery plans for the managed central and distributed IT Applications to maintain operations during downtime and/or major disasters. Identify and makes recommendations regarding critical points of failure. Develop and implement procedures for business continuance and disaster recovery plans. Proactive in building processes to minimize/eliminate
    Develop Requests for Proposals (RFP). Review proposed systems software for fitness for purpose and compliance with applicable quality assurance standards before acquisition.

    Requirements

    For the above position, the successful applicant should have the following:

    Bachelor’s degree preferably in Information Technology or related field of study.
    Professional qualifications such as MCSE or MCITP.
    Project Management is added advantage.
    6 years supervisory/management experience in Information Technology with hands on experience in:

    Internet Technologies.
    Operating Systems.
    Database Management.
    Hardware Management.

    Knowledge on the principles and practice of IT Assets lifecycle management.
    Experience in methods & techniques for installation, administration, monitoring, upgrading and problem resolution of central application software systems.
    Knowledge and experience in basic budgeting, contracting, purchasing practices, policies, and procedures in an IT environment.
    Exceptional interpersonal skills including teamwork, facilitation, and contract negotiation.

    The above position is demanding; for which the Bank will provide a competitive remuneration package to the successful candidate. If you believe you can clearly demonstrate your abilities to meet the criteria given above, please log in to our Recruitment portal and submit your application with a detailed CV. To be considered your application must be received by Friday 6th November 2020.Qualified candidates with disability are encouraged to apply.Only short-listed candidates will be contacted. NB: In the event that you are invited to interview for any positions, we will require that you provide us with the following documents:

    Apply via :

    ke.kcbgroup.com

  • Senior Manager- Banking Systems Administration

    Senior Manager- Banking Systems Administration

    Position Summary and Key Responsibilities
    Position Scope:
    Senior Manager – Banking Systems Administration develops business banking strategies in order to reach branch sales and service goals. Monitors performance and productivity of the banking systems group. Being a Business Systems Manager (Banking) aids bank staff in achieving branch and individual sales and service goals. The Business Systems Manager (Banking) typically manages through subordinate managers and professionals in larger groups of moderate complexity. He/she is also provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments.
    Key Responsibilities

    Prioritizing, monitoring and planning control activities within the CBS in coordination with Internal and External Audit teams
    Development of technical support documentation for banking systems analysts
    Coordination with the Banking systems Manager for development of SLA’s
    Establishment of a planning process for performance & capacity review of the CBS and peripheral applications
    Conducting business impact analysis as well as risk & vulnerability assessments on the applications in your docket
    CBS and other related peripheral systems are always available to end-users on a 24 hour basis
    Ensure that CBS and other related peripheral systems daily updates are successfully completed on time
    End user requests are attended to within the acceptable time limit
    Identifying and coordinating core banking system upgrades
    Perform impact review of system changes and enhancements on the various Bank platforms to existing customer solutions offered through solutions delivery and liaise with the Business functions and Operations for the resolution of system related problems and for change management to ensure client satisfaction on solutions delivered.
    Participates in project schedules to maximize benefits and minimize impacts on the customer organizations.
    Stays current with technological developments in systems administration technology and recommends ways for the Bank to take advantage of new technology.
    Support Business Teams to drive customer focused utilization, penetration and dormancy of all channels while offering a central control point for the various developments, enhancements and Products support.
    Perform applications troubleshooting, problem-solving efforts often involving outside vendors and other support personnel and testing procedures to ensure operational reliability as required.
    Develop procedures to maintain security and protect systems from unauthorized use, acts of nature and user abuse.
    Apply System patches and upgrades on a regular basis and upgrade administrative tools and utilities. Configure / add new services as necessary.
    Manage and oversee team performance through performance planning, coaching and performance tools availed by the Bank to maintain a high performance culture
    Motivate and inspire the team by providing information and tools needed to carry out their jobs and meet customer expectations

    Position requirements
    Qualifications, Experience, Skills & Personal Attributes:

    A minimum of a Bachelor’s degree in IT or related field.
    Four (4) years’ experience in a relevant field. Specify which field and indicate how many years experience at team leader level.

    Technical

    Knowledge of AIX and other OS, ITIL, System administration and monitor system performance.
    Knowledge on data analytics and report writing
    Knowledge on SQL, oracle, Linux and IBM tools
    Proficient with computer applications
    Knowledge of banking operations
    Possess working knowledge of AIX Unix and other OS like windows, ITIL etc.

    Functional

    Banking laws and regulations
    Analytical –highly analytical and ability to challenge status quo based on quantitative facts and impacts
    Report writing-ability to develop reports
    Cost benefit analysis
    Stakeholder Management

    Behavioural

    Leadership skills
    Organizational Skills
    Communication skills
    Ability to work under pressure
    Team building
    Conflict management
    supervisory

  • IT Applications Support Analyst, South Sudan

    IT Applications Support Analyst, South Sudan

    Job Purpose
    To provide first level user support across all related IT Applications in South Sudan Branch. In addition, the Applications Analyst will provide desktop support in South Sudan, monitor performance of IT Applications and escalate high impact issues to the Applications support manager.Key Responsibilities/AccountabilitiesProvide IT applications first level support to all users in South Sudan branch

    Provide first level support for all relevant applications to all users in South Sudan branch
    Log/report/escalate all application faults/incidents.
    Review fault/incident logs to ascertain and address all system related issues.
    Ensure all faults/incidents are resolved within agreed SLAs and escalate all high priority incidents to the the applications support manager.
    Provide after-hours support in line with Service Level Agreements to ensure customer satisfaction

    Installation, support and maintenance of Application systems

    Installation, support and maintenance of application systems as directed by the Application support manager.
    Conduct periodic checks on the installed application systems and produce reports as directed
    Perform housekeeping/maintenance activities on Applications as directed
    Participate in project implementation as assigned by the Applications Support manager.

    Monitor all Applications to ensure high availability of service.

    Conduct periodic checks to ensure high availability of all application systems
    Identify shortcomings on the bank’s application systems and provide solutions to improve or rectify them according to business requirements
    Participate in all Disaster Recovery Testing and Simulation activities

    Adherence to the bank’s Information Security standards and risk management

    Carry out risk assessment on installed application systems and ensure that noted gaps raised and addressed timely
    Maintain adequate Information Security controls according to the Group standards. This includes (but not limited to):
    Password configurations/administration (refer to LAM policy)
    Privileged User and activities Reviews
    Patching
    Logical Access Controls (communication mechanisms)

    Desktop Support

    Perform routine maintenance on desktops and laptops
    Provide first level desktop support to all users at South Sudan.
    Install, upgrade and troubleshoot hardware and software systems
    Support bank staff through installing applications and computer peripherals
    Escalate unresolved issues to the next level of support personnel

    Preferred Qualification And Experience
     

    At least one-year experience in any of the following areas: IT security, Infrastructure, Technical, support, Systems Administration, Applications support, Electronic Banking/Channels Support, Programming, Database Administration, Systems Analysis
    Banking/financial industry experience would be an added advantage

    Knowledge/Technical Skills/Expertise

    Must have working knowledge of the bank’s Core systems
    Must have working knowledge of systems management, implementation methods and applications Support.
    Hands-on experience with Windows/Linux/Mac OS environments will be an added advantage
    Excellent problem-solving and multitasking skills
    Customer-oriented attitude
    Working knowledge of office automation products and computer peripherals, like printers and scanners
    Certification/Active Membership of a professional organization would be an added advantage

  • Officer – Monitoring Applications

    Officer – Monitoring Applications

    Monitoring of ICT services, channels and transaction uptimes. Lodge and report the service issues/ transaction failures. The Monitoring will happen in 3 shifts to manage 24/7 monitoring.
    The job holder will report to Assistant Manager Monitoring Applications/ Channels/EOD_BOD/BCP_DR and will be responsible for Monitoring of;

    ICT applications (Core Banking, Swift, Document Management System, Express Clear Cheque Truncation System)
    Alternate Banking Channels (Cards, ATMS, I click,)
    End of Day and Beginning of Day procedures
    BCP and coordinating DR testing
    Monitoring of Bulk Mpesa Transactions
    Monitoring and funding of the Bulk Mpesa account/s.

    Responsibilities
    ICT Applications: (In 3 shifts)

    24X7 monitoring of ICT applications, channels and transactions to ensure all applications are up and running all the time.
    Ensure all issues/incidents are timely reported, tracked and escalated till closure
    Liaising with the respective Heads of applications, Channels to resolve issues/downtimes.
    Prepare periodic reports on the Service/Channel/Transaction uptimes/failure rates.
    Ensure ICT services uptime with close follow-up with concerned officials.
    Ensure all documentation for the department are filed and stored for reference
    Adhere to Bank’s policies and procedures in discharge of the duties.

    End of Day (EOD) and Beginning of Day (BOD)

    Monitor of both the EOD and BOD processes with a view to pro-actively manage any issues arising.

    Monitoring of Business Continuity and Testing of Disaster Recovery Site

    Monitoring the testing’s at the EOC
    Provide Periodic reports on the tests conducted and results

    Monitoring of and Funding of Bulk Mpesa Transacions

    24/7 Monitoring of Bulk Mpesa Transactions
    Prompt funding of Bulk Mpesa Transactions.

    Qualifications

    Bachelor’s or Master’s degree (Degree in Information Science or Technology will be an advantage)
    A minimum of 5 years of relevant experience in managing Enterprise Systems in mid-sized or big organization.
    Management of 24 by 7 large scale data centers
    ITIL Service Manager Certification