Job Field: Sector in Banking  , ICT / Computer

  • Business Continuity Manager 

Complaints Handling Officer

    Business Continuity Manager Complaints Handling Officer

    Key Responsibilities:

    Ensure all Business units in the Bank have documented Business Continuity Plans (BCPs).
    Implement, monitor and report on business continuity measures as per the Bank’s BCM framework.
    Ensure periodic Business Impact Analysis and Risk Assessments are carried out for all business units, that include IT systems, building facilities, personnel and supply chain in line with the BCM Policy, CBK Prudential Guidelines and international best practice.
    Design, coordinate and execute BCP/DR annual tests for critical business processes and document test results including lessons learnt. Coordinate follow up on actions arising from lessons learnt to their logical conclusion.
    Maintain a Central Repository of tests carried out on the Business Continuity Plans for Audit purposes.
    Ensure Business Continuity Plans, Policy and Procedures are reviewed and updated regularly to align to emerging Risks and/or changes in the operating environment, the bank’s Strategy, and best practices.
    Coordinate the activities of and act as Secretary to the various Business Continuity Committees including CMT, DA and BCM.
    Assist the Crisis Management Committee during service disruption events and contribute to process improvement initiatives.
    Training of staff on BCP processes and standards to ensure that they are aware of recoverability of business processes and supporting services across all areas of business.
    Ensure third party contracts are up to date with revised BCP/DR processes.
    Any other duties that may be assigned by the supervisor.

    Education

    Bachelor’s Degree in a Business-related field or Information Technology from a recognized university.
    BCM Certification would be an added advantage.

    Skills, Competences & Experience

    At least Ten (10) years’ experience in a Banking Institution
    Familiarity with fundamental IT concepts, infrastructure & data center technologies
    Thorough knowledge of Banking operations
    Good knowledge of CBK Prudential Guidelines
    Experience in Business Continuity Planning and Disaster recovery
    Project Management Skills
    Risk Management skills
    Proactive and Self-driven
    Team-Player
    Excellent communication and organizational skills.
    Ability to work in an agile environment

    go to method of application »

    Use the link(s) below to apply on company website.  Your application should reach us as soon as possible but not later than 28th February 2022.

    Apply via :

  • Implementation Manager – Transactional Banking

    Implementation Manager – Transactional Banking

    Job Description

    Main accountabilities and approximate time split

    Service Management: 40%

    Maintain operational efficiency and controls within the specialist support area as per Operational Procedures Guidelines
    Customer management
    Resolution of customer queries of a technical nature
    Work to and achieve service levels as spelt out in Service Level Agreement
    Supervision of system management
    Contribute to systems and service improvement through continuous reviews inc. risk reviews
    Play a liaison role between the internal departments, such as the Computer Centre and the customer when necessary
    Contribute to systems and service improvement through continuous feedback to product management
    Provide feedback to Sales team and Corporate & Business Banking RM on issue resolution.

    Specialist Support: 40%

    Provide telephone guidance/specialist support to the Sales team and customers
    Provide technical support & advice re: software installation, software technical problems, customization, training at customer sites and other Cash Management issues which the Direct Sales team is unable to handle
    Give after sales support & build relationships with individual users and decision makers within the organizations that are using Cash Management products
    Liaising with customers’ software vendors for payroll, accounting, reconciliation packages etc and also LANs, modems and data comms consultants to develop suitable interfaces/interface procedures
    Implementation of new software upgrades & installation

    Business Management: 10%

    Contribute to product development and improvement through continuous reviews
    Contribute to procedures development and improvement through continuous reviews
    Monitor performance against budgets/targets/service
    Manage down customer complaints to a minimum, if not to eliminate completely
    Management of performance & risk

    Sales: 10%

    Identify & follow-up cross selling opportunities and promote the name of the Absa Group
    Participate in promotion and marketing activities of Transactional Banking products

    Accountability Risk & Control Objective: 100 %

    Risk & Control Objective

    “Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and internal Absa Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role.”

    Technical skills / Competencies

    Proficient in IT (Windows operating systems, network, modems and data comms)
    Excellent communication skills (written and spoken)
    Selling/negotiation skills
    Presentation skills (oral & visual)
    Interpersonal skills
    Creative thinking to enable solution providing
    Time management skills
    Performance management skills
    Strong Customer Service Ethic

    Knowledge, Expertise and Experience

    Basic technical ability acquired either at IT and/or Branch Operations
    Customer Service background
    Good understanding of Group values on Market Leadership, Customer Primacy, Individual recognition of customer and Bank’s strategy on chosen market segments
    Bank’s Operations set up at Business Centres/Outlets, Technology Services, VPC/EFT Clearing
    Bank Products and Services, both Corporate, Retail and Personal as customer facing staff
    Banks core processing systems and developments in this area e.g. FCAT, FCR, FCC, Sybrin, Card systems, Sub Host Systems at IT Operations, all of which interface one way or another with Cash Management systems
    Ability to deal & interact with MDs, FDs, IT managers of key Corporate clients
    Exhibit total professionalism on the job
    Hold a valid driving license
    Build and maintain good contacts within the bank operations & services network

    Education

    Higher Certificates and Advanced National (Vocational) Certificates: Business, Commerce and Management Studies (Required)

    Apply via :

    absa.wd3.myworkdayjobs.com

  • Manager Risk Analytics 

Head of Credit Support Unit

    Manager Risk Analytics Head of Credit Support Unit

    Reference Number: IRC12152
    Job Purpose:
    The position is responsible for undertaking detailed data analytics for credit risk management, the design & development of credit risk models and the generation of high-quality reports to support decision making.
    Key Responsibilities:

    Provide timely, relevant and robust analyses for credit risk management by designing and applying appropriate analytical approaches 
    Design, develop and implement Risk MIS and Data Infrastructure to support the identification, analysis and measurement of credit risk within the organization.
    Play a lead role in the design, development, implementation and monitoring of the bank’s credit risk models
    Work with stakeholders throughout the organization to identify opportunities for leveraging data to drive business solutions through the use of Advanced Analytics for the management of credit risk
    Work closely with stakeholders to ensure adequate understanding of risk models and their application. Provide support to business units on the development and implementation of business rules and strategies
    Identify opportunities to apply quantitative methods to improve business performance and recommend establishment of new or modified reporting methods and procedures
    Develop processes and pipelines to generate risk related data from disparate sources e.g. Data Warehouse, Data Marts, Transactional Systems
    Organize and analyze data towards developing informative management reports and visualizations
    Train and support internal customers in their day to day use of risk systems

    Job Requirements:

    Bachelor’s degree in Information Technology or a related field is preferred
    Minimum of 5 years in Credit Risk management
    Proficient in working with relational databases and SQL
    Knowledge of relevant programming languages (R, Python)
    Excellent/Proven reporting and visualization skills including dashboards. 
    Experience with Business Intelligence tools such as Power BI or Tableau is an added advantage

    NB: In the event that you are invited to interview for any position, we will require that you provide us with the following documents:

    National I.D.
    KRA Pin Card
    Birth Certificate of self
    Passport Photo (White Background)
    NSSF Card
    NHIF Card
    Police Clearance Certificate (less than 5 Months old)
    Academic and Professional certificates, including official transcripts
    Certificates of Service from previous employers as applicabl

    go to method of application »

    Use the link(s) below to apply on company website.  The above positions are demanding roles for which the Bank will provide a competitive remuneration package to the successful candidates. If you believe you can clearly demonstrate your abilities to meet the criteria given above, please log in to our Recruitment Portal and submit your application with a detailed CV.Qualified candidates with disability are encouraged to apply.Only shortlisted candidates will be contacted

    Apply via :

  • Chief Information Security Officer & Data Protection Officer

    Chief Information Security Officer & Data Protection Officer

    Are you a go getter, positive minded individual who fits the role profile captured below? There is an opportunity for ambitious, self-driven individuals to fill the above position.
    REPORTING TO: CHIEF RISK OFFICER.
    Job Purpose: Assist the Chief Risk Officer(CRO) to promote an organizational culture of shared cybersecurity ownership and data protection compliance in line with the Central Bank of Kenya’s guidance note on cybersecurity for the banking sector and the Data Protection Act of 2019.
    Key Responsibilities:

    Ensuring that the Bank maintains a current enterprise-wide knowledge base of its users, devices, applications and their relationships, including but not limited to; Software and hardware asset inventory; Network maps (including boundaries, traffic and data flow); and Network utilization and performance data.
    Act as the primary point of contact within the bank for members of staff, regulators and any relevant public bodies on issues related to data protection and cybersecurity.
    Conduct regular and comprehensive cyber security and data protection assessments that consider people (i.e. employees, customers, outsourcing and other external parties), processes, projects, change, data, technology across all the Bank’s business lines and locations.
    Maintain and oversee policies, processes and control techniques to address all applicable cybersecurity and data protection risks.
    Ensure the roles and responsibilities of managing cyber risks, including in emergency or crisis decision-making, are clearly defined, documented and communicated to relevant staff.
    Assist CRO in overseeing and implementing the institution’s cybersecurity and data protection program and enforcing the related policies.
    Incorporate the utilization of scenario analysis to consider a material cyber-attack, litigation against the bank.
    Ensure frequent data backups of critical IT systems (e.g. real time back up of changes made to critical data) are carried out to a separate storage location.
    Regularly review and ensure all servers, routers, switches, firewalls and user PCs are up to date with the latest patches, antivirus and all unnecessary services and applications are disabled or uninstalled.
    Reviews privileged user access and activities in line with the privileged access management standard. Sensitize use of strong passwords on all systems.
    Ensure quarterly review of system user accounts.
    Conduct project cybersecurity and data protection assessments.
    Continuously test disaster recovery and Business Continuity Plans (BCP) arrangements to extent of cybersecurity and data protection.
    Assist the CRO in institution of a robust training program on professional cyber related and data protection trainings to improve technical proficiency of staff.

    Reporting

    Reporting to the Board and CEO on an agreed interval but not less than once per quarter on the following:
    Assessment of the confidentiality, integrity and availability of the information systems in the institutions.
    Detailed exceptions to the approved cybersecurity policies and procedures.
    Cyber risk identification.
    Assessment of the effectiveness of the approved cybersecurity program.
    All material cybersecurity events that affected the institution during the period.
    Report to CBK on a quarterly basis the occurrence and handling of cybersecurity incidents.
    Report to the Data Commissioner as guided by the data protection regulations.
    Immediately report to the Board, CEO, CSIRT and CRO on detected ICT and Information Security critical incidents.
    Any other official duties as assigned by the management from time to time.

    The Person:
    The ideal candidate must possess the following:
    Qualifications

    A Bachelor’s degree holder in IT related field.
    Minimum 10 years’ experience in cybersecurity management preferably within the financial sector.
    In depth understanding of the data protection act of 2019 and the European data protection laws (GDPR).
    Professional information security certification: CISM/CISA/CISSP or Network certification: CCNA, CCNP.
    Certificate in Data Protection.
    A good understanding of the relevant legislative requirements especially the Banking Act and Central Bank of Kenya (CBK) prudential guidelines.
    Strong background in information technology with a clear understanding of the challenges of information security.

    Personal Attributes/Competencies

    High level of integrity.
    Ability to work under pressure and for long and odd hours.
    Proficiency and experience in designing Information Security control framework and metrics, as well as implementing them effectively.
    Excellent project management and planning skills.
    Excellent communication and presentation skills.
    Strong analytical capabilities and problem solving skills to interpret data and draw conclusions.
    A risk management mind-set and a good grasp of risk management in a commercial bank.
    Solution oriented.
    Strong people leadership, communications and negotiation skills
    Self-starter, passionate and instrumental in ideas generation and execution
    Ability to train, motivate and develop staff

    ALL applicants MUST apply online to the email; recruitment@familybank.co.ke; closing date is 29th January 2022. Canvassing will automatically disqualify the candidate. Only shortlisted candidates will be contacted.“We are an equal opportunity employer”

    Apply via :

    recruitment@familybank.co.ke

  • Head of Retail Digital Banking Solutions

    Head of Retail Digital Banking Solutions

    About the role
    To lead the Retail Banking Digital solutions team by developing a digital strategy for retail banking that is aligned to the bank’s strategic direction. Driving the adoption of technology across all Retail Banking client segments and operating units through:

    Communicating the digital vision and strategy for Retail Banking to all stakeholders across the business and region.
    Effective translation of technologies into customer journeys and experiences.
    Applying available and emerging technologies into the operating environment to extract operational efficiencies across branch and central operations in the processing of client transactions.

    The function is also responsible for developing to scale the existing digital lending business profitably.
     
    Key Responsibilities:
    Financial – 50%
    Achievement of the annual financial targets;

    Development of new business models to deliver and capture value from retail banking customers resulting in growth of NFI.
    Maintain a healthy portfolio for the digital loan’s product with a target NPL of 2.5%.
    Optimize business processes to bring about operational efficiencies and cost savings.
    Drive traffic away from branches and promote the use of digital channels.
    Building alliances and partnerships to generate revenue streams through monetisation of digital assets
    Profitability of the Retail Bank digital lending business.
    Maintain an understanding of external competitive digital developments and their impact on our business and innovation strategy.
    Clear cascade of strategy and objective to the team to deliver on the financial targets.

    Internal business processes – 20%

    Generate an ideas funnel towards achieving results in line with the overall strategy, architecting the digital roadmap for the digitization of the Retail Bank customer journeys for service and product delivery.
    Working with key internal support and control stakeholders (Branch operations, Retail and Wealth product managers, Central Technology and Ops teams, Enterprise Risk, Compliance and Legal) to ideate, build and manage smooth processes related to digital businesses.
    Control and periodically check operational risks and workflow in conjunction with Operations.
    Drive the system towards service quality standards in an efficient operation where risks are well controlled (through product process re-engineering).
    Manage fraud risk associated with digital lending.

    Customer – 20%

    Design and deliver customer journeys that enhance channel utilization.
    Enhance our customer offering by delivery of bank products digitally.
    Design processes that will safeguard both the customer and the bank from financial losses.
    Constantly engage with the call center teams to review top caller reasons and customer feedback in order to take actions that ensure customer needs are met.
    Maintain a high customer rating of our digital channels across the different play stores.

    Learning and growth – 10%

    Drive cultural change towards digital across the Retail business and Group in general
    Inject the required new talent and motivate them to create Digital human-centred design thinking and design
    Provide leadership for the digital business team through clearly communicating strategy and goals and coaching sessions.
    Improve the team’s competencies necessary to deliver on the digital strategy.

     
    Does this sound like you?
    Academic:

    Bachelor’s Degree for a recognized University (Computer Science preferred)
    Master’s Degree in a business or technology field.

    Desired work experience:

    10+ years’ work-experience in digital banking product management and/or consumer-facing mobile product in Banks or Financial institutions.
    Exposure to digital business models like e-commerce, B2B, B2C marketplaces is desirable.
    Must have hands-on micro-services experience where API-first architecture design has been implemented.
    Strong understanding/focus on digital technologies and platform ecosystems and how these are impacting the Retail banking industry.
    Strong experience in consumer facing product management and design thinking.
    Financial industry experience preferred but open if relevant to digital banking goals.
    Demonstrated actual practice in scrum/iterative application development, web oriented architecture, API strategy and Cloud computing.
    A proven knowledge of all aspects of the technology stack in a large scale, complex organization is critical.

    Ideal Job competencies

    Strategic Thinker: Understands the overall ambitions/ strategy of the organisation, and how the ambitions can be realized
    Good Execution skills: Able to implement strategies by thinking through steps of implementation, taking operational decisions, and putting personal effort as needed
    Analytical and Problem Solving skills: Able to implement strategies by thinking through steps of implementation, taking operational decisions, and putting personal effort as needed
    Visionary Leader: Drives investments and strategies with a clear cut, sharp vision of the future. This will entail guiding the team into repositioning the bank for the long run. The vision of the future must be strong, providing the foundation for investment of resources towards the future vision.
    Digital – Savvy: Understands concepts like banking from cloud, IoT, API gateways, and biometrics. Ability to appreciate the benefits that the use of technology can bring to the business
    Designer: Understands digital design and transformation processes that will give customers an end-to-end, and best-in-class digital experience without compromising on controls and safeguarding both the customer and the bank from financial losses.
    Team Leader: A great team leader, transformer of organizations and motivator. He/she will have to have the vision and the courage to break internal barriers, inject the required new talent and motivate them to create global thinking and design with local adjustments and executions. The leader will also need to recruit and integrate new talent among experienced veterans, empower innovators, and give breathing room and power to ideas wherever they come from.
    Initiative: The passion of the digital banker will need to drive the bank to the future. To negotiate and convince internal stakeholders from ICT, Compliance, Regulators, HR, Enterprise risk and probably from shareholders and the board
    Change Manager: Understands the process to engage stakeholders in designing and delivering change while staying conscious of impact on peripheral processes and systems.
    Understands that change requires effort to achieve client and staff adoption to achieve the expected ROI and client impact

    Behavioural Competencies:

    Results and Achievement Oriented: Strives to achieve results, enjoys measuring others, being measured, and being judged on performance standards and those of others he leads
    Good Selling and Negotiation Skills: Must be a good negotiator, particularly in when selling new ideas on changing products and work practices
    Good leadership & Interpersonal Skills: Strong interpersonal skills and leadership ability, which encourages and promotes enthusiasm and team spirit
    Flexible and Adaptable: Ability to quickly adjust to new changing trends and remain effective when faced with new challenges and responsibilities

    Persons of all gender, race, sex, orientation, age, and identity are encouraged to apply.

    Apply via :

    ke.ncbagroup.com

  • Change Evaluation Analyst 

Application Support Engineer 

Project Governance Analyst 

Information Security Specialist (Email & Cloud) 

Head of Supply Chain Management

    Change Evaluation Analyst Application Support Engineer Project Governance Analyst Information Security Specialist (Email & Cloud) Head of Supply Chain Management

    The Position:
    Relationship Management’ Department primarily role is to serve as the linkage between the Technology Division and the rest of the Bank. The Department role is to foster communication and collaboration between Technology and other teams and serves as the lead role in enabling the Bank to achieve their objectives through the effective use of Technology.
    The purpose of this role is responsible for bridging the gap between Technology and the business using data analytics to assess processes, determine requirements and deliver data-driven recommendations and reports to stakeholders. They must articulate business ideas but also balance them against what is technologically feasible and financially and functionally reasonable.
    Key Responsibilities:

    Create transparency about upcoming business initiatives, the current demand pipeline, the current IT change execution performance, capacity situation.
    Provide support to manage and guide businesses in improving processes, products, services, and software through data analysis.
    Create a detailed business analysis, outlining problems, opportunities, and solutions for a business.
    Define prioritizing requirements and get feedback and approval on requirements i.e. What do the systems need to do, how do they do it, who do we need to get input from, and how do we get everyone to agree on what we need to do before we go and do it?
    Support the demand manager to provide ways and means to optimize the change delivery pipeline providing stakeholder visibility and ensuring efficient delivery.
    Monitor IT Change Demand pipeline ensuring constraints are identified and flagged for action by relevant stakeholders.
    Provide support to the stakeholders to entrench Agile Change management process and monitoring the performance of change against expected benefits.
    Create awareness and continuous educate on the change management processes, policies, guidelines, and stakeholder roles in the process.

    The Person:
    For the above position, the successful applicant should have the following:

    Bachelor’s degree in Computer Science/ Business Technology/ Statistics or related field from a recognized university.
    Certification in both ITIL Foundation and PRINCE2 or PMP.
    3 years technology experience with at least 3 years’ experience in:

    At least two IT disciplines such as (Project Management, Service Management, Agile Software Delivery, IT Governance, and IT Support in a multitier environment).
    Leading formal Change Management framework.

    Experience in Data Analysis & Management Reporting.
    Exposure to multiple, diverse technologies and processing environments

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Product Manager

    Product Manager

    There is an opportunity for ambitious, self-driven individual to fill the above position.
    Reporting to: Head of Marketing & Corporate Communications
    Job Purpose:
    To drive and deliver excellent business performance through continuous product development and innovation to satisfy evolving customer needs profitably.
    Key Responsibilities:

    Develop and deliver the strategy and roadmap for the entire Family Bank product portfolio.
    Identification of opportunities within existing and prospective customer base of Retail, Corporate and Institutional clients to package and offer Family Bank products.
    Continuous evaluation of existing products for relevance and viability. Manage the product lifecycle through monthly review of current products performance to identify requirements for enhancements, retirement or replacement.
    Actively participate in preparation for product launches and post-launch support
    Create and manage winning partnerships with key stakeholders like our internal departments, commercial partners to create and deliver end-to-end innovation value chains for our customers.
    Keep abreast and updated on relevant industry, technology and market trends and combine this with a needs analysis at prospective customers and market segments to identify winning propositions that deliver to the segment objectives of revenue, retention and innovation.
    Drive on-going revenue around products profitability for the assigned product portfolio through innovation and partnerships (new products, product enhancements, new/improved processes, roadmap delivery)
    Identify, develop, and evaluate go-to-market strategies, based on knowledge of establishment objectives, market characteristics, and cost and markup factors.
    Lead the go-to-market initiatives with the various departments in order to achieve product up-take in the market through attractive packaging, pricing and positioning Work with the rest of the marketing team and agencies to ensure that go-to-market objectives are met.
    Recommend market research studies and analyze their findings
    Ensure high levels of quality and customer experience in launched products through documented, simple, and well tested sales, provisioning and support processes.
    Responsible for identifying and reporting potential and actual Money Laundering Risk, including suspicious transactions in accordance with the laid down AML policies & procedures in your area.
    Living the family Bank values of winning together, self-belief, transparency and humility in everything that we do.
    Any other duties that may be assigned to you from time to time by management

    Key Competencies and Attributes

    High level of professionalism and professional development.
    Management and leadership ability: Have excellent interpersonal and people management skills.
    Computer skills: Adept in use of Ms Word, Excel, Access, Power-Point, Internet and email.
    Personality: results oriented with excellent analytical, communication and social skills. A forward planner with clear focus, mature, reliable, hardworking and able to work without supervision.
    Honesty and high level of integrity.

    Qualifications

    Bachelor’s degree in Business Administration, Marketing or related field.
    Minimum of Four (4) years relevant work experience in Product Development.
    Understanding of the requisite legal framework, in particular the Banking Act and Central Bank of Kenya (CBK) prudential guidelines and clearing procedures.
    Understanding of banking Operational Risk Management (ORM) framework.
    Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, product life cycle management, sales techniques, and sales control systems.
    Knowledge of marketing process
    Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
    Excellent written and verbal communication skills coupled with good listening and critical reasoning skills.

    ALL applicants MUST apply online to the email; recruitment@familybank.co.ke; closing date is 31st October 2021. Canvassing will automatically disqualify the candidate. Only shortlisted candidates will be contacted.“We are an equal opportunity employer”

    Apply via :

    recruitment@familybank.co.ke

  • Head of E-Business Settlement

    Head of E-Business Settlement

    DESCRIPTION

    Develop and implement an efficient and effective e- Business settlement framework bank-wide
    Ensure that Inter bank Settlements are effective and accurate.
    Ensure prompt transmission of data to NIBSS
    Liaise with the bank’s correspondent banks on settlement issues
    Liaise and maintain interface with CENTRAL BANK ,NIBSS, and other banks on matters relating to Automated Clearing System
    Ensure proper implementation of Automated Clearing System of branches in locations where CENTRAL BANK operates Automated Clearing System
    Reconciles Western Union account and effects settlements
    Pledge/release bills with NIBSS for inter-bank settlement as necessary
    Manage settlement for all inter bank/inter transaction- Value card, ATM, Western Union, Kenswitch etc
    Perform other duties as assigned by GH, CPC

    REQUIREMENTS

    Minimum of 5 years experience in banking/ financial services institution with experience in banking operations and electronic payments solutions.
    A good first degree in any discipline. Relevant Masters’ degree will be an advantage
    Professional Membership:
    IT certification and other professional qualification will be an added advantage
    Good knowledge & understanding of banking operations (Domestic and International Operations).
    Understanding of Automated Clearing System Process Management and documentation skills
    Good Communication Skill (Oral & written)
    Excellent customer service
    Good accounting skills
    Good understanding of the Inter bank Settlement System Payments systems

    BENEFITS
    Competitive

    Apply via :

    apply.workable.com

  • Head of Information Technology

    Head of Information Technology

    Branch: Kilimani Branch – Head Office
    Department: Information Technology
    JOB PURPOSE:
    The job is responsible for managing the Information and Communication Technology division of the Bank which covers the business operations & management system, office automation system, network infrastructure, and telecommunication facilities. Effective capacity planning, maintenance and operations management to ensure optimum uptime and business continuity are critical. The job includes disaster recover planning and management also for the purposes of business continuity.
    KEY RESPONSIBILITIES AND ACTIVITIES:
    IT Strategy

    Provide expert knowledge, experience and an innovative approach to support and develop the IT strategy ensuring it is continually appraised and updated to reflect the IT requirements to support the strategy of Sidian Bank.
    Decision maker providing strategic and professional leadership on IT projects and development.
    To be responsible for the operational, strategic planning and provision of resource for the delivery of projects and support across the organisation.
    Executes a governance process to provide corporate executive leadership with visibility into program performance and decision-making ability

    IT Service Delivery

    Delivery of projects, both technical and applications, on time and on budget in line with business requirements.
    Negotiation of prices and achieving best values on IT purchases.
    Manage tender processes in relation to IT hardware, networks and security, telephony, printer hardware and service together with software solutions.
    Plans, schedules, and directs the development, production, and administrative processing of the Bank’s IT operations.
    Participates in technical projects, such as writing equipment specifications or developing computer programs for specified applications.
    Ensures rapid, accurate, and efficient processing of the Bank’s workload by use of efficient information systems.
    Builds systems capability that reflects the highest state of technical sophistication consistent with the Bank’s needs and budget.
    Ensures security of the Bank’s information systems.
    Recommends insights that contribute to overall Bank strategic management.
    Ensures the Bank makes maximum use of the general system by providing for the education and training of the principal users.
    Interprets IT policies, purposes, and objectives to Bank staff.
    Prepares progress reports to inform management of project status and deviation, if any, from set objectives.
    Keeps current on new developments in information technology, and plans for future upgrades and Bank changes.
    Prepares proposals and solicits sale of systems analysis, programming, and computer services to contracted firms.
    Participates in technical projects, such as writing equipment specifications or developing computer programs for specified applications.
    Keep pace with legislation to ensure compliance in all areas including Data Protection.
    Partner with business functions to identify new opportunities including process and/or value chain analysis, business service model, business canvas, process and solution enablement plan.

    Leadership:

    Provide expert strategic knowledge and inspirational leadership, training and coaching to the IT staff for whom you are responsible and overall management responsibility for all IT teams.
    Maintains a professional and technical IT staff complement capable of meeting current and future needs.

    DECISION MAKING AUTHORITY

    Appropriateness of the IT structure.
    Approval of expenditure within discretionary powers delegated through the Director, IT & Operations.

    ACADEMIC BACKGROUND

    Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field.

    WORK EXPERIENCE

    8+ years of experience working in IT operations, supervising technology teams, and overseeing large information technology projects.

    SKILLS & COMPETENCIES

    Expert understanding of T24 Core Banking system and at least 5 years in a T24 management role.
    Knowledge of change management processes.
    Knowledge of Office business applications.
    Significant knowledge and experience of strategic planning, implementing and managing large scale complex IT.
    Background in software development, experience of managing technical and development teams is desirable.
    Working knowledge of Prince II/ project management.
    Technically strong and analytical, with highly developed IT skills.
    Strong interpersonal, management and leadership skills.
    Demonstrated ability to build cohesive teams and to achieve goals through teamwork.

    PROFESSIONAL CERTIFICATION REQUIRED

    Relevant IT certifications.

    Apply via :

    www.sidianbank.co.ke

  • Business Productivity Engineer 

DevOps Engineer

    Business Productivity Engineer DevOps Engineer

    ​​​​​​​The Person:
    For the above position, the successful applicant should have the following:

    Bachelor’s degree in Information Technology or related field from a recognized university.
    Certification in MCTS or MCITP or Microsoft SharePoint certification is required.
    4 years’ experience in Information Technology with hands on experience in:
    IT banking systems implementation & capabilities.
    IT hardware and software.
    Strong interpersonal, communication and leadership skills.

    The above position is demanding role for which the Bank will provide a competitive remuneration package to the successful candidate. If you believe you can clearly demonstrate your abilities to meet the criteria given above, please log in to our Recruitment portal and submit your application with a detailed CV.
    To be considered your application must be received by Thursday, 6th May 2021.
    Qualified candidates with disability are encouraged to apply.
    Only short-listed candidates will be contacted.

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :