Job Field: Sector in Banking  , ICT / Computer

  • System Administrator

    System Administrator

    Job description
    Job Purpose
    The System Administrator is responsible for the support for the bank’s computer hardware, banking applications, the operating system; networks; and supporting PC users.
     Job Responsibilities

    Design, deploy and provide support for LAN’s, WAN’s, network segments, internet and intranet systems.
    Server setup and configuration of other office computers, peripherals, storage etc. in accordance with standards and project /Operational requirements.
    Maintain software license renewal register for the software’s acquired and renewed on an annual basis
    Develop and maintain installation and configuration procedures
    Administer servers, desktop computers, printers, routers, switches, firewalls, phones, personal digital assistants, smart phones, and agency banking equipment.
    Provide and support the infrastructure required to run various systems within the bank.
    Provide guidance on the technical aspects of the bank computer systems
    Conducting gap analysis to identify IT resources mismatch
    Proper change management for systems
    Manage the computer and software assets
    Continuously monitoring and reporting the availability, performance and capacity of IT resources
    Applications testing, documentation, training and deployment of the patches and other upgrades of the banking applications.
    To perform any other duty as assigned in line with the organization goals and objectives.

    Qualifications

    A minimum of 3 years’ experience in Information and Communications Technology preferably in a financial institution.
    A university degree in computer science/IT, Electrical/Electronic Engineering
    Vast experience in network design and deployment of MPLS, VPLS, VPN, P2P networks on various equipment such as routers, switches and firewalls.
    Professional qualifications like CCNA, CCNP, ITIL, CISM will be an added advantage.

  • Information Architect

    Information Architect

    Reporting to the Senior Manager, the incumbent is responsible for developing IT information models (message protocols, defined data structures, schemas, information types and workflows) and relating documentation for IT Systems in use by or to be procured by the Bank in line with Bank policy, Business Processes, Architecture and Best Practice, standards and methods
    Job Responsibilities

    Coordinating information flow through the enterprise, eliciting business requirements and generation / development of relevant business requirements documentation.
    Translate user needs into functional requirements. Identify user requirements by researching and analysing user needs, preferences, objectives, and working methods; studying how users consume content, including data categorization and labelling, meeting with focus groups.
    Investigating the requirements of the customers for the content and structure of information deliverables.
    Perform a content inventory showing all content elements, relationships and dependencies.
    Validates information delivery by developing and completing usability test plans; evaluating traffic patterns and studying user feedback.
    Communicating with clients to understand their business requirements. Ensure documented content meets audience and organization needs as well as analysing users experience and their problems
    Developing practical plans in order to support organizational development. Identify content that helps support user goals and business goals.
    Keeps up-to-date and knowledgeable about industry trends and emerging technologies associated with Enterprise Information Architecture.
    Developing and building consensus for a strategic vision and roadmap for the organization to identify and prioritize information architecture projects and
    investments, consistent with the business strategies, which includes information governance policies and processes for the management and use of information.
    Lead the identification and analysis of the Bank’s business drivers to derive Enterprise business, information, technical and solution architecture requirements.
    Assess the current IT environment to detect critical deficiencies and recommend solutions for improvement in line with the Bank’s strategy and delivery priority of the IT programs.
    Lead the development of an implementation plan for the Enterprise Architecture models based on business requirements and Information Technology strategies.
    Market the Enterprise Architecture function, process and results, in particular to the business side of the Bank.
    Establish standards, guidelines, checklists and processes for architectural development and compliance.
    To build and maintain productive relations with Sector Heads/Relationship teams/Product houses/Finance/ stakeholders to drive delivery of business solutions and revenue growth for the specific sectors or portfolio.
    Ensure timely preparation of relevant reports, financial and performance metrics’ and cascade to the team in a timely manner or as per SLA.
    Ensure compliance to the Bank’s policies, procedures and regulatory requirements.

    Qualifications

    A Bachelor’s Degree in Computer Science, Information Technology or related field from a recognized and reputable University.
    Professional IT certifications in the following: ITIL Foundation; Prince2 Practitioner; Business Analysis e.g. CBAP
    Other relevant Technical Certifications e.g. SQL, Data Modeling, Software Development
    Minimum 5 Years of Experience in a similar business analysis related role
    Ability to perform impact analysis of new and proposed architectures in relation to the current landscape and available technologies utilized in the IT environment.
    Ability to conceptualize, formulate, and present complex business demands / requirements via comprehensible models and templates.
    Hands on experience with project methodologies i.e. SDLC processes & agile based development methodology.
    Knowledge of SOA approach and its implementation, web-based systems architecture, enterprise application integration as well as experience managing expectations and priorities.
    Knowledge of data representation in JSON, XML, XSLT mapping and usage of SOAP/HTTP, REST and JMS/MQ protocols.
    Working experience in UML.
    Good working experience with all the tiers of architecture – infrastructure, database, integration, application, UI, network and security.
    Must have a strong and proven software development background.
    Sound knowledge of various messaging architectures.
    Participation in key/large projects as an architect.
    Excellent verbal and written communication; self-motivated, dynamic, team player, result driven, relationship builder, independent worker with excellent interpersonal relation building skills.

  • Team Leader, Service Operations Center 

Head Financial Risk Management 

Database Administration

    Team Leader, Service Operations Center Head Financial Risk Management Database Administration

    The Team Leader, Service Operations Center role is responsible for CBA groups centralized IT Service Monitoring; The primary objective of the role is to monitor the quality of all the IT services and taking the necessary actions in the case of service disruptions or degradation in order to decrease the MTTR (Mean Time to Recovery).
    The role establishes develops policies for implementation based on the ITIL framework, designed to ensure consistently high service performance, ensure the effective and efficient management of all aspects of IT service monitoring and major incidents management to develop quality improvement processes and ultimately improve outcomes for clients
    Job Responsibilities

    Governance:To develop, implement and continuously improve IT Service Monitoring based on ITIL as the selected service governance framework. Ensure the development and implementation of appropriate strategies to monitor all services, system performance and reporting that meet business objectives. (20%)
    24/7 Service Monitoring: To provide management oversight for the group IT Service Operations Center (SOC) and to ensure CBA Group services are monitored 24/7 across all domains. (35%)
    Major Incident Management: To take end to end ownership of major incidents and ensuring coordination of resolving parties, effective communication to stakeholders and post incident reviews.(35%)
    Team Management: Provide great leadership for the IT Service Operations organization through resourcing, knowledge transfer, coaching and succession planning in-order to facilitate a conducive work environment and employee satisfaction. (10%)

    Requirements

    A Bachelor’s  degree in Computer Science, Information Technology or related field.
    ITIL Foundation a must.
    ITIL service practitioner would be an added advantage.
    3 years’ relevant experience with 2years’ in a service management/monitoring role.
    Adequate understanding of the various banking business systems and computer operations processes.
    Demonstrable experience working in a professional IT environment.
    Sound knowledge of Information technology and related support architectures

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