Jobs Kenya

Job Field: Sector in Banking  , ICT / Computer

  • Service Desk Support Officer

    Service Desk Support Officer

    Job description
    Job Details
    Information Technology: Systems development, business analysis, architecture, project management, data warehousing, infrastructure, maintenance and production.
    Job Purpose
    To Execute Service Desk and Service Delivery duties within the IT Department by being the first point of contact for all IT Service requests and Incident reported. In addition, the successful candidate will also offer 1st level user support for IT applications/peripheral systems and escalate high impact issues to the Service Desk Team Leader or Service Delivery Manager. The role also requires knowledge in MI (Reporting) to facilitate Daily and monthly service reports.
    Key Responsibilities/Accountabilities

    Provide first level support to all Branch and Head Office users
    Act as first level application support for users by analysing, categorising and logging issues reported via calls or emails at service desk.
    Escalate any issues not resolved at 1st level to the 2nd level support.
    Assist in installation and support of peripheral systems.
    Provide after hour support in line with the agreed SLA.
    Investigate any service disruptions reported and initiate the incident management process to ensure timely resolution.
    Conduct periodic checks for IT Systems by monitoring fluctuations and alerts, subsequently inform the responsible teams.
    Manage the communication from IT to stakeholders
    Ensure accurate dash boards are sent out to stakeholders by confirming system status with the relevant Service Owners.
    Advice the business of any high or critical incidents affecting services by sending out formal communication.
    Ensure appropriate change management process is followed by communicating change deployment plans and downtime anticipated to stakeholders.
    Provide constant feedback to affected users on the incidents and requests raised until resolution by following up with IT support resources.
    Support the incident resolution process for critical and high incidents by ensuring required IT support staff (Centre and Country) and stakeholders are in constant communication either via email or conference calls.
    Provide planned and ad-hoc reports when requested, by collating information.
    Provide excellent customer service to the users
    Ensure proper phone and email etiquette.
    Advise users and follow up on the incidents reported to closure.
    Assign and allocate all issues reported via phone or email in a timely manner.

    Preferred Qualification And Experience

    First Degree in Information Technology or Computer Sciences
    3-4 Years in Service Desk support Role, Technical support, Systems Administration, 1st level Applications support or Systems Analysis.
    Knowledge/Technical Skills/Expertise
    ITIL foundation certificate
    Preferred Knowledge in Basic Robotics and monitoring is an added advantage.

  • Application Developer (Android & Web)

    Application Developer (Android & Web)

    DEPARTMENT: INFORMATION TECHNOLOGY
    REPORTS TO: MANAGER, APPLICATION DEVELOPMENT
    JOB PURPOSE STATEMENT
    The Application Developer is a role within the Technology team responsible for the design, development, deployment and support of mobile, web, desktop and server business solutions that support CBA’s digital transformation goals.
    The position requires solid knowledge of Mobile, web, desktop & server (orchestration layer) technologies. The role holder should be able to deliver across the entire development life cycle from concept, design, build, deploy, test, release to app stores and support.
    This is a role that requires prototyping skills, excellent interpersonal skills, the ability to work as part of an agile team, to manage competing priorities, design solutions as part of a larger roadmap and to be hands on in supporting implemented technologies.
    KEY RESPONSIBILITIES
    The effective execution of the role’s responsibilities should enhance the CBA brands by delivering on the below key responsibilities;

    The design/analysis, development, delivery and ongoing improvement of all Application development processes (40%)
    Apply knowledge and experience, showing deep understanding of Application Development Standards to assist business and product teams develop products that solve business needs (20%)
    Adherence to internal policies and procedures for the development and management of CBA Application Development process along ITIL and other best practice standards (10%)
    Support, maintain and audit existing service lifecycle artifacts, to agreed SLAs (10%)
    Effective management of relationships and protocols with other technical platform owners and internal business owners (10%)
    Advise internal customers on technology improvements that will ensure realization and maximization of business objectives (10%)

    COMPETENCE REQUIREMENTS

    Takes a structured and effective approach to own work and demonstrates leadership potential.
    Is able to analyze, diagnose, plan, execute and evaluate work to time, cost and quality targets, exhibiting familiarity with available tools, standards and procedures and making correct choices from alternatives.
    Effective communicator, able to guide and advise clients and business partners.
    Astute at planning for mission critical production activities.
    Good understanding of Application Development concepts and technologies: Java, C, C++, C#, Android, IOS, HTML5, Angular JS
    Self-empowerment to enable development of open communication, teamwork and trust that are needed to support true performance and customer-service oriented culture.
    Knowledge and experience with ITIL as a best practice framework for IT Service Management.
    Knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.

    QUALIFICATIONS AND EXPERIENCE REQUIREMENTS

    An undergraduate degree or its equivalent in a Technology related field i.e. Computer science, Information Technology, Software engineering.
    5 years within a large highly digitized environment designing, implementing and managing mission critical systems, with at least 3-4 years actively developing applications.
    Strong knowledge and hands-on experience of the following:

    Application back-end development using Oracle Database, SQL, PL/SQL
    Application/Web Server experience with WebLogic, JBoss, Apache, express
    Hands on experience developing software development using Java, C, C++, C#, Python
    Hands on experience developing Android, IOS, Windows Mobile and Hybrid mobile applications.
    Hands on experience in Web Development (AngularJS, NodeJS, Asp.Net) and Web Servers (Apache, Tomcat, IIS and Nginx)

    Automated Testing tools e.g. espresso, robotium, protractor
    Continuous build/Integration tools e.g. Jenkins/Bamboo
    Issue/bug tracking tools e.g. JIRA
    Working Knowledge of Unix or Linux Operating systems e.g. Solaris, Cent OS
    Experience and Knowledge of Shell scripting in Unix or Linux environment as well as Windows
    Basic Oracle and SQL Server Database Administration
    Certification and experience implementing best practice frameworks e.g. ITIL, PRINCE2
    Excellent analytical, problem solving and reporting skills
    Proficiency in project management.

  • IT Applications Support Analyst Systems Administrator

    IT Applications Support Analyst Systems Administrator

    Information Technology: Systems development, business analysis, architecture, project management, data warehousing, infrastructure, maintenance and production.
    Job Purpose
    Tprovide first level user support across all IT Applications at both Branch and Head Office levels. In addition the Applications Analyst will monitor performance of IT Applications and escalate high impact issues tTeam Leader T24.
    Key Responsibilities/Accountabilities

    Provide first level support tall users at branch and Head Office
    Provide first level support tall users at Head Office and branches
    Log/report/escalate all application faults/incidents
    Review fault/incident logs tascertain and address all system related issues
    Ensure all faults/incidents are resolved within agreed SLAs and escalate all high priority incidents tthe Team Leader T24.
    Provide after-hours support in line with Service Level Agreements tensure customer satisfaction
    Installation, support and maintenance of Application systems
    Installation, support and maintenance of application systems as directed by the Team Leader T24
    Conduct periodic checks on the installed application systems and produce reports as directed
    Perform housekeeping/maintenance activities on Applications as directed
    Participate in project implementation as assigned as directed by the Team Leader T24.
    Monitor all Applications tensure high availability of service.
    Conduct periodic checks tensure high availability of all application systems
    Identify shortcomings on the bank’s application systems and provide solutions timprove or rectify them according tbusiness requirements
    Participate in all Disaster Recovery Testing and Simulation activities
    Adherence tthe bank’s Information Security standards and risk management
    Carry out risk assessment on installed application systems and ensure that noted gaps raised and addressed timely
    Maintain adequate Information Security controls according tthe Group standards. This includes (but not limited to):
    Password configurations/administration (refer tLAM policy)
    Privileged User and activities Reviews
    Patching
    Logical Access Controls (communication mechanisms)

    Preferred Qualification and Experience

    First Degree in Information Technology or Computer Sciences
    At least three years’ experience in any of the following areas: IT security, Infrastructure, Technical, support, Systems Administration,
    Applications support, Electronic Banking/Channels Support, Programming, Database Administration, Systems Analysis

    Knowledge/Technical Skills/Expertise

    Must have working knowledge of the bank’s Core systems
    Must have working knowledge of systems management, development and implementation methods and applications Support.
    Certification/Active Membership of a professional organization would be an added advantage
    Banking/financial industry experience would be an added advantage

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  • Business Information Analyst Research Analyst

    Business Information Analyst Research Analyst

    DEPARTMENT: GROUP FINANCE & STRATEGY
    REPORTS TO: HEAD GROUP FINANCIAL PLANNING
    JOB PURPOSE STATEMENT
    The main purpose of the role is to use data from internal systems and the market to figure out business performance and market trends to drive performance and efficiency.
    The Business Information Analyst role is to develop, implement, maintain and support business analysis and modeling to enable the reporting and analysis of both financial and operational information through Business Intelligence (BI) & Analytics.
    The analyst interacts with the business stakeholders and subject matter experts in order to understand their needs and design solutions that are acceptable and useful in achieving the bank’s strategic goals
    KEY RESPONSIBILITIES

    Data Management (30%)

    Establish and uphold standards of best practice by ensuring that the business, application, data and technology perspectives are in line with the bank’s Data Governance and Management Strategies, policies and standards.
    Define, document and assess the bank’s information needs from business, operational, compliance and regulatory perspectives.
    Coordinating with the EDW/BODS developer and IT to create and maintain SAP Business Object Universes to facilitate availability of data for report development.
    In depth analysis of data and reporting, presenting findings, insights and making recommendations, while also maintaining high standards of data integrity, compliance and accessibility across multiple databases and reporting systems
    Support strategic direction of the bank’s data architecture as well as plans to meet current and long term data requirements.
    Provide guidance to project teams on all aspects of Data Management.
    Define and maintain the business intelligence architecture to drive analysis and reporting.
    Provide recommendations to update current MIS to improve reporting efficiency and consistency in liaison with stakeholders.

    Business Performance Management (40%)

    Define, articulate, and deliver information, reporting, and analytical needs of key stakeholder groups as well as analyze and prioritize needs.
    Interpreting data and translating it into insightful management information and provide the narrative to help stakeholders understand the significance of the information provided.
    Provide strong reporting and analytical information in a timely manner to support the management team.
    Analyze business information to identify process improvements for increasing business efficiency and effectiveness
    Consistency of adherence to and effective application of established Business Information and Intelligence systems (polices, processes, procedures & tools) to achieve optimal efficiency.
    Provide references for users by writing and maintaining user documentation, providing support and assistance as well as training users.
    Maintains user confidence and keeping information confidential.
    Contribute to team effort by accomplishing related results as needed.

    Data Governance (20%)

    Establish and uphold standards of best practice in data governance by ensuring that high data quality exists throughout the reports and information provided.
    Assesses data repositories for compliance with data governance policies and standards. Works with all areas of the organization to ensure data quality and integrity.
    Manages the creation of regular progress monitoring reports.
    Designating accountability for information quality

    People Performance (10%)

    Collaboration with other members of the Department and with other relevant stakeholders across the group for the purpose of cultivating collective responsibility to achieve business goals.
    Knowledge transfer to the Team Members and B.I. Champions and Users.

    COMPETENCE REQUIREMENTS

    Skills to implement advanced strategies for gathering, reviewing and analyzing data requirements
    Apply best practices for effective communication and problem-solving
    Exhibit the core and leadership behavioral values of CBA
    Analytical skills to effectively perform and/or guide on quality of information and analytics in a manner that consistently achieves high quality standards or benchmarks.
    Interpersonal skills to effectively communicate with and manage customer expectations (internal and external), and other stakeholders who impact performance.
    Knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.
    Self-empowerment; self -driven to enable development of open communication, teamwork and trust that are needed to support a performance and customer-service oriented culture.
    Keen to establish Best Practice standards.

    QUALIFICATIONS AND EXPERIENCE REQUIREMENTS

    University degree in business related studies or equivalent.
    Professional qualification (Prince II, CBAP, IIBA or equivalent professional qualification)
    MBA is an added advantage
    Five years’ work experience in data quality, modelling and analytics.
    Expert knowledge across multiple technology platforms, business processes and enterprise architecture.
    Practical experience in use of relevant MS Office applications, MIS tools and Banking Applications
    Proficiency in Excel, SQL, SAP, T24 and application coding skills.
    Experience in working with or leading a Service Oriented Architecture (SOA) integration environment.
    Experience in the financial services industry or banking sector would be an added advantage

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  • Design Lead Product Owner Quality Analyst Digital Manager Engineering Lead Business Translator Product Owner Coach

    Design Lead Product Owner Quality Analyst Digital Manager Engineering Lead Business Translator Product Owner Coach

    REF: DL/5/2018
    Job Summary
    The role holder will be responsible for partnering with the Digital Manager and digital leadership team to develop effective product strategies, visions and execution plans. The incumbent mission will be to shape and deliver digital solutions that transform customer experiences for the bank
    Job Responsibilities

    Driving end-to-end user experience design, including discovery, ideation, conception, detailed design, prototypes and validation across multiple products and areas
    Working across multiple cross-functional product teams, to create and influence the creation of elegant user experience to create business impact (e.g., customer, employee and advisor engagement /productivity)
    Working closely with digital factory executives, Product Leads, Product Managers, Engineering Leads along with marketing and business stakeholders to design and deliver user-centric experiences.
    Leading a team of UX/UI Designers in leveraging creative and holistic thinking to providing an engaging and intuitive user experiences for digital products.
    Mentoring designers within the UX/UI team, assisting them in setting and achieving satisfying career goals
    Growing the organizational design capabilities through introducing design thinking across the organization and recruiting and hiring new designers.
    Implementing a culture and principles within the team that prioritize inclusion, innovation and teamwork, while setting new standards in executional and operational excellence.
    Leading user research, persona development, usability testing, contextual inquiry, and task analysis.
    Championing user-centered design practices when solving design requests and challenges.
    Constantly monitoring analytics, customer feedback, digital banking leaders and best practices in order to practice insight-driven optimization and innovation.
    Collaboratively working with Product Leads, Product Managers to understand their digital product roadmaps and requirements and ensuring UX is tightly integrated into the roadmaps.
    Ensuring that there is a strategic UX vision for the organization, which will be actualized over time through evolutionary, iterative updates.
    Working with cross-functional product development teams to build designs that meet those requirements – including design specification documents, user flows, wireframes, prototypes, etc.
    Developing, communicating and enforcing a Design System which incorporates user experience and user interface guidelines for each of our digital solutions.

    Qualifications

    Extensive design experience (6+) in a digital product environment
    Bachelor’s degree in Design or equivalent area
    Experience with designing quality consumer products, as well as enabling business capability and objectives through technology
    Entrepreneurial self-starter who is self-motivated, but also a team player with a professional presence
    Experience with conducting user research, usability testing, A/B testing, interface design, rapid prototyping, agile product development

    Knowledge

    Knowledge of Agile software development process
    Fluent in English
    Well rounded user-centred design portfolio that spans some combination of web, mobile, tablet, TV, and wearables.
    Graphical and visual design skills, including hands on experience with diverse set of software such as Sketch app, Adobe suite, OmniGraffle, Balsamiq, Axure, Invision, Framer or other tools for graphic design, visual design and prototyping

    Personal Characteristics

    Independent, trustworthy and charismatic with absolute integrity.
    Good measure of creativity, social competence and ability to work in a team
    Entrepreneurial and proactive management skills and a “can do attitude”
    High energy levels, stress resistance and cultural openness will be therefore highly valued
    Strong communication skills in dealing with leadership, key clients, business partners and teams

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  • Head Information Systems Security Senior Forensic Investigator- Electronic Fraud

    Head Information Systems Security Senior Forensic Investigator- Electronic Fraud

    Job Ref No. HR/034/2018
    Division: ICT
    Reporting to: Director- ICT
    Position Scope:
    Reporting to the Director ICT, the successful candidate will be responsible for driving the implementation of Information Systems Security Strategy whilst protecting the Bank from security/cyber threats. He/She will be expected to provide continuous independent assurance on the Bank’s information systems security, specifically on integrity, confidentiality and availability of information by ensuring appropriate security controls are in place to protect the Bank’s assets from information security related risks while at the same time managing compliance with the Bank’s information security policy and regulatory standards.
    Key Responsibilities:

    Take part in developing and enforcing IT Security policies, standards and procedures to ensure proper operations and maintenance of the IT assets
    Managing the daily operation and implementation of the IT security strategy
    Performing IT security risk assessments and reporting on ways to minimize threats and identifying areas for improvement
    Audit and monitoring of internal and external information security infrastructure, including but not limited to Firewalls, Proxy Servers, Anti-Virus, E- mail security applications, Intrusion Detection Software
    Devising strategies and implementing IT solutions to minimize the risk of cyber-attacks
    Monitoring security vulnerabilities and hacking threats in the Bank network and host systems
    Tracking latest IT security innovations and keeping abreast of latest cyber security technologies
    Communicating with key stakeholders about IT security threats
    Implementing an effective process for the reporting of security incidents
    Overseeing the investigation of reported security breaches
    Developing strategies to handle security incidents and trigger investigations
    Developing and implementing business continuity plans to ensure service is continuous when a change programme is introduced or a security breach occurs or in the event that the disaster recovery plan needs to be triggered
    Take part in IT change projects and advise on how to build new IT capabilities
    Delivering new security technology approaches and implementing next generation solutions
    Overseeing the management of the IT security department, giving leadership to the team and developing staff
    Ensuring the Bank complies with all existing policies/regulations and compliance requirements
    Championing and educating all internal stakeholders about the latest security strategies and technologies
    Protecting the intellectual property of the Bank at all times
    Advising the Director ICT and the senior management team on IT security

    Education Qualifications, Skills & Experience

    Bachelor’s Degree in Computer Science, Information Systems, Information Security or related field from a recognised University.
    Must possess professional qualifications such as CISA, CCNA, MCSE, CISM and Ethical Hacking.
    At least eight (8) years’ working experience in IT of which five (5) years should have been in administering IT security controls in an organization – preferably financial institution at management level.
    Knowledge of technical infrastructure, networks, databases and systems in relation to IT Security and IT Risk.
    Experience with IPS/IDS and SIEM technology.
    Experience in leading and managing teams.
    Excellent communication skills
    Analytical mind capable of managing numerous information sources and providing data analysis reports to senior management.

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