Job Field: Sector in Banking  , ICT / Computer

  • Head of Core Banking Systems

    Head of Core Banking Systems

    Reporting to the Chief Information Officer, the Head of Core Banking Systems will be responsible for ensuring the optimum operation of the core banking systems, the day to day operations, integration with other interfaces and development or upgrade of the banking systems.
    Responsibilities

    Developing and leading the implementation of a strategy that ensures the management of core banking systems is aligned with the needs of the business
    Developing policies and procedures that guide interactions with the Core Banking systems to ensure compliance with the regulations
    Developing tools for use in monitoring the performance of the core banking systems to enhance ease and efficiency in monitoring and responding to gaps
    Developing and leading the implementation of change management programs to enhance the uptake of core banking products introduced that enhance service delivery
    Supervising the administration of business application system change control files to ensure relevant information security controls are observed
    Coordinating engagement with users on improvements to the core banking systems to ensure the systems are responsive to user needs
    Supervising data administration to ensure the availability of accurate and current information for business use
    Leading the design and developing data administration web interfaces for data management
    Coordinating the testing of new products / enhancements in business applications to ensure business requirements are met
    Leading the recruitment and training of staff in the department to ensure the availability of competencies critical for the delivery of timely and quality core system management services

    Qualifications

    Degree in Computer Science, Computer Engineering, Information Systems or any other relevant field
    Relevant master’s degree from a recognized institution and professional qualifications in IT will be an added advantage
    At least eight (8) years’ experience in IT at an organization of similar and complexity, two (2) of which must be at a senior management level
    Experience in the Banking sector is preferable
    Good Interpersonal skills and ability to work under pressure
    Innovation ability and budgeting knowledge
    Excellent communication skills
    Problem solving and critical thinking skills
    Team player with a track record of delivering results

  • Service Desk Officer

    Service Desk Officer

    Job Description
    DEPARTMENT: INFORMATION TECHNOLOGY
    REPORTS TO: TEAM LEADER, IT SERVICE DESK
    JOB PURPOSE STATEMENT
    The IT Service Desk officer role is responsible for the following:
    Incident Management process in line with ITIL principles by providing 1st Line Support to logged incidents and within the agreed SLA in order to meet varying needs of the business.
    Service Request Fulfilment process in line with ITIL principles by attending to service requests within the agreed SLA in order to meet varying needs of the business.
    Access Management process in line with ITIL principles by ensuring that only authorized users are assigned appropriate rights to use the available IT services.
    KEY RESPONSIBILITIES

    Incident management in accordance with the laid down procedures and SLAs. (40%)
    Service requests fulfillment in accordance with the laid down procedures and SLAs. (40%)
    Access management by ensuring compliance to policies and procedures. (20%)

    COMPETENCIES

    Excellent communication skills in order to communicate effectively with executives, senior managers, colleagues and other stakeholders.
    Flexible approach to problem solving and ability to explain complex technical issues to non-technical staff.
    Good Customer Care skills and diplomacy to manage the internal complaints process and customer satisfaction.
    Ability to interact with all levels of customers and IT organization.
    Highly analytical in problem solving with the ability to apply original and innovative thinking.
    Good working knowledge and experience of Windows, Networking, Microsoft Office Suite, Mail systems
    Patience, tolerance and resilience to manage under critical and demanding situations.

    QUALIFICATION AND EXPERIENCE REQUIREMENT

    A Bachelor’s degree in Computer Science, Information Technology or related field.
    ITIL Foundation would be an added advantage.
    Adequate understanding of the various banking business systems and computer operations processes.
    Demonstrable experience working in a professional IT environment.
    Sound knowledge of Information technology and related support architectures

  • Team Lead, Card Channels Support

    Team Lead, Card Channels Support

    This is an ICT specialist supervisory role whose purpose is to ensure effective and efficient support and system administration to ATMs, Cash Depositors, Teller Cash Recyclers, card management systems, card production systems / hardware and other related card support applications are implemented and supported across the entire CBA Group.
    The incumbent will work closely with Process and Product owners across the bank and other officers within IT and will be responsible for ensuring that the pertinent Service Level Agreements measures are consistently attained – so as to support and contribute to the bank’s strategic objectives now and in the future
    Responsibilities

    Provide Second Level technical & application Support for ATM and card products family of systems and supporting environments (20%)
    Ensure availability of 24 hour on-call support on the ATM Network and Central system and provide remedial actions so as to observe service level agreements with business (20%)
    Supervise the Card Support teams’ activities, planning and prioritising work functions (20%)
    Facilitate Card application performance tuning, application upgrades, documentation of procedures and overall system optimization to ensure excellent user experience and customer service (10%)
    Work closely with system vendors, TSYS, Tieto, VISA , MasterCard, EFTcorp ,NCR etc. for escalations and system upgrades to ensure compliance with dynamic regulatory requirements (10%)
    Key systems configurations to ensure generation and maintenance of audit trails for any changes occurring in sensitive databases are captured and secured (10%)
    Generation, production and analysis of MIS reports and provide business intelligence to the business to be able to make business decisions (5%) CBA(K)HR DEPARTMENT 2018

    Competences

    Interpersonal skills to effectively communicate with and manage expectations of internal customers other stakeholders who impact performance.
    Planning and organizing to effectively structure work assignments for timely delivery on system analysis assignments.
    Knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.
    Technical skills to effectively perform Card system, business systems and ATM product support activities/tasks in a manner that consistently produce high quality of service.
    Hands on experience with database interactions – MYSQL,Oracle,MS SQL Etc.
    Self-empowerment to enable development of open communication, teamwork and trust that are needed to support true performance and customer-service oriented culture.
    Team player and able to work with minimum supervision and supervise colleagues.
    Ability to adapt to changes in systems and procedures.

    Qualifications

    Undergraduate degree in Computer Science /Information Technology – Minimum Upper 2nd Class honours or 3.0 GPA.
    Three year’s practical proven experience in installation, setup, support and troubleshooting of any CMS Application across all layers. Preference given to PRIME, ONLINE systems or Tieto. Experience in supporting core banking system, especially T24, will be an added advantage.
    Proven experience in supporting banking channels (mobile, internet, ATMs etc.)
    1-2 Years in a supervisory role
    Proven experience in systems analysis, design, implementation and support
    Working knowledge of Card Industry Security Standard – PCI-DSS
    Proven knowledge of banking operations, operations in business units and business impact analysis
    A good understanding of Operating systems; particularly Linux, UNIX and Microsoft Operating systems

  • Database Administrator 

Senior Business Systems Analyst (Oracle e-Business Suite Support Analyst)

    Database Administrator Senior Business Systems Analyst (Oracle e-Business Suite Support Analyst)

    Job Ref No. HR/070/2018
    Division: ICT
    Reporting to: Head- Infrastructure
    Position Scope: The successful candidate will be responsible for administering; maintaining, developing and implementing policies and procedures that ensures security and integrity of the Bank’s Oracle databases.
    Key Responsibilities:

    Create and maintain databases required for development, testing and production usage.
    Performs the capacity planning required to create and maintain the databases
    Administration of Oracle RAC (Real Application Cluster), Oracle Exadata/DataGuard and SQL Administration
    Maintain database security, integrity and computing resources to comply with Bank standards.
    Administer all database projects, including tables, clusters, indexes, views, sequences, packages & procedures
    Monitoring the performance of the database system and implementing or recommending the required changes to increase the performance and maximum uptime.
    Plan and implement backup and recovery of Bank’s Oracle and SQL databases.
    Storage administration for V7000, DS4700 and Oracle Exadata Storage Cells
    Provide reliable backup services and conduct routine hardware and software audits of AIX servers to ensure compliance to established standards, policies, configuration guidelines, and procedures.
    Disaster recovery planning and implementation in line with Bank policy
    Manage and configure VIO client partitions, devices, V7000 & DS4700 storage.
    Automate tasks involving creation of scripts to run backups and monitor databases.
    Offer 24/7 databases support; provide rapid resolutions to database downtime and escalate issues to line manager & vendor as appropriate
    Demonstrable knowledge on OBIEE & other BI tools.

    Skills & Experience:

    Bachelor’s degree in IT or related field
    Three (3) years’ experience in relevant field
    A good knowledge of physical database design
    Excellent knowledge of Oracle, backups and recovery scenarios.
    Good Knowledge and understanding of Oracle RAC (Real Application Cluster), Exadata, & DataGuard Administration.
    Oracle Certified Expert/Oracle Certified Master will be an added advantage
    Proven experience on data warehouse management & ETL processes.
    Good communication skills ( oral & written)
    Strong analytical skills
    Team player

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  • Data Scientist

    Data Scientist

    Job Description
    REF: DS /10/2018
    JOB SUMMARY:
    The role holder will be responsible for designs, prototypes, and building the next-generation analytics engines and services with basic visualization ability.
    KEY ACCOUNTABILITIES
    The Incumbent will report to the Digital Factory Manager or any other official as may be designated and will be responsible for:

    Evaluating the business problem and thinking of possible data sources and algorithms to develop a hypothesis. Thinking about the logic and math behind the code to generate insights from chaotic data
    Developing robust analytical models to address complex business problems and driving innovation.
    Conducting advanced statistical analysis to provide actionable insights , identifying trends and measuring performance
    Implementing data solutions through basic visualization tools
    Providing thought leadership by researching best practices, conducting experiments, and collaborating with business leaders

    COMPETENCIES REQUIREMENT:
    Qualification

    MS/PhD in computer science, statistics, (applied) mathematics, physics or related technical discipline (eg. operations research, econometrics, etc.)
    Expert in working with large data sets, simulation/ optimization and predictive modeling
    Expert in SQL and R (or Python)
    Excellent written and verbal communication skills along with strong desire to work in cross functional teams
    Self-starting and entrepreneurial mindset

    Experience

    7+ years’ experience in a data science role, preferably leading others, with deep knowledge of machine learning, statistics and optimization
    Experience with implementing full analytics pipeline (defining business problem, data engineering, feature construction, modeling and implementation)
    Experience with analytics project management tools (Git, Jira)
    Experience with distributed computing tools (Map/Reduce, Hadoop, etc.) is preferred
    Considerable experience with a wide range of tools such as SparkML, H2O, FlinkML, TensorFlow is preferred
    Experience in working with basic visualization tools such as Tableau and Qlik, etc.

    Knowledge

    Deep knowledge of machine learning, statistics, optimization or related field
    Experience with SQL and R/Python is required. Experience with programming in C, C++, Java is a valuable addition.
    Knowledge of computing tools (Map/Reduce, Hadoop, Hive, Spark, Gurobi, Arena, etc.)
    Attitude to thrive in a fun, fast-paced start-up like environment with minimum guidance

  • Senior Audit Manager – Information Communication Technology Audits 

Manager Business Process

    Senior Audit Manager – Information Communication Technology Audits Manager Business Process

    Job Description

    Position Scope:
     
    The successful candidate will be responsible for carrying out independent and objective assurance and consultancy services through examining, assessing and verifying the adequacy, effectiveness and efficiency of the Bank’s Internal control systems, procedures, risk management and governance processes. He/ She will be required to recommend continuous improvements on systems operations and enhance internal controls. The role holder will also be expected to perform Quality Assurance on respective department in
    line with IIA Guidelines.
     
    Key Responsibilities:

    Take part in developing and enforcing Internal Audit  policies, standards and procedures to ensure proper Assurance operations and maintenance of the IT assets.

    Provide leadership to Audit Manager/s in the audit of Information Systems in line with Audit objectives.

    Objectively review the systems established within the assigned areas to assess compliance with policies, procedures, laws and regulations and highlight significant improvement points.

    Plan and perform technical information systems audits on mapped critical areas, processes and highlight improvement areas.

    Participate from an audit perspective in reviewing acquisition process of major new Information Systems assets by advising project teams on information systems control and security issues and ensure IT capabilities are at the acceptable standards.

    Discuss audit findings and recommendations from the audit projects with audit clients and prepare report summaries for reporting significant control issues to the senior management and the Board Audit Committee.

    Track and follow up on relevant audit issues emanating from Internal Audit Reports, CBK Inspection Reports and External Audits to ensure timely closure.

    Participate in the review of the Internal Audit Charter in line with the relevant standards and guidelines.

    Participate in the development and/or review of risk based annual audit plans detailing the scope, nature and timing of audit activities.

    Conduct ad-hoc technical investigations and reviews as may be requested by senior management and/or the Board Audit Committee from time to time.

    Carry out internal assessment on Quality Assurance & Improvement Program and review continuous adoption in the Division as per Institute of Internal Auditors Guidelines.

    Supervise, coach, mentor and offer leadership to Audit managers and internal auditors.

    Perform consulting activities as scheduled or as requested by senior management.

    Tracking latest IT security innovations and keeping abreast of latest cyber security technologies.

    Prepare Board Audit Committee papers summarizing significant audit observations arising from ICT audits on quarterly basis.

    Championing and educating all internal stakeholders about the controls and checks to ensure Assurance of the IT Assets in the Bank.

    Ensure compliance with both internal and external regulatory requirements in the normal course of duty

    Maintain confidentiality in line with the Bank’s Non-disclosure agreements and best practices as required.

    Ensure compliance with the relevant laws and regulations.

    To safeguard and promote the bank’s image with the general public within the scope of duty.

    Position requirements
    Skills and Experience

    A Bachelor’s Degree in Computer Science, IT or Engineering in a recognized University.

    Professional qualification in IT Security e.g. CISA.

    CIA /CISM/CRISK Certifications will be an added advantage

    Member of ISACA in good standing

    IIA/ICPAK membership preferred        

    Project Management Certification       

    Eight to ten years’ experience in internal audit environment; four(4) of which should be at Systems Audit Team Leadership level.

    Leading teams; capable of empowering and leading an Internal Audit team to meet Bank and Internal Audit Assurance goals

    Leading Change; proven change management capability to drive the Internal Audit Assurance strategy.

    Innovation; able to keep up with trends of meeting the demands of internal and external customers and controls thereof.

    Collaboration; forms business partnerships that help drive the Bank’s IT Assurance Agenda

    Multi-tasking; able to manage several concurrent audit assignments and prioritize demands

    Flexibility and adaptability; ability to keep pace with latest technology and trends in addition to new security requirements

    Excellent communication skills; articulate in communicating to both internal and external stakeholders both at Junior and Senior level.

    Analytical; capable of managing numerous information sources and providing data analysis reports to senior management and stakeholders at the Board Level.   

    Computer literate

    Proficiency in ICT Auditing

    Conversant with The Banking Act, Prudential Guidelines, International Accounting and Auditing Standards, Information Systems and Security standards.

    Sound Knowledge of the banking Industry.

    Excellent Report writing & communication skills

    Strong work ethic, exercise of due diligence and  confidentiality

    Good Leadership skills

    Ability to work under pressure, exercise of promptness and sense of urgency

    Good team player,  problem solving and self-motivated

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  • Basel II & III Developer 

Manager, Risk Assessments 

Information Architect 

Mobile Channel Support, Digital Financial Services 

Brand Manager Consumer

    Basel II & III Developer Manager, Risk Assessments Information Architect Mobile Channel Support, Digital Financial Services Brand Manager Consumer

    Job Description

    Reporting to the Head – Lending Risk, the Basel II & III Developer shall design, develop, implement and maintain Lending Risk MIS. In addition, the holder of this position will be responsible for extraction, processing and maintenance of data for use in reporting, credit models development and validation
    Key Responsibilities:

    Design Develop, implement and support Lending Risk MIS and data infrastructure to support Credit Risk Management within the bank.
    Analysis, Design and Development of robust web applications to serve varying needs.
    Analysis of Lending Risk data requirements and available sources of data.
    Development of high quality and efficient ETL processes to avail data to MIS.
    Design, develop and maintain lending risk Data Mart.
    Periodically review lending risk data infrastructure for accuracy, validity, relevance and performance.
    Work closely with a team of Quantitative Analysts to support their analytical reporting and modeling; assisting in data retrieval, manipulation and presentation.
    Train and support internal customers in their day to day use of Risk Systems as well as data infrastructure.
    Provide technical expertise and recommendations in assessing new and existing software projects and initiatives of the department.
    Support the Lending Risk team in portfolio analysis and reporting

    The Person:

    Bachelor’s degree in Computer Science, IT, Applied Statistics, Mathematics or a related field from a recognized university is a requirement.
    Masters’ degree in a relevant discipline shall be an advantage
    Minimum of 2years’ experience in Software Applications development using popular development environments; MS .NET, Java etc.
    Proven experience in the development of robust Web Applications.
    2 years ‘experience with Relational Database Management Systems (preferably MSSQL and Oracle) is a requirement. Proficiency in the SQL Language required.
    Experience in the design, development and management of large datasets.
    Good knowledge of Data Integration Tools (Microsoft SSIS preferred).
    Experience in the use of statistical tools, including SPSS and SAS, will be an added advantage.
    Strong analytical and problem solving skills.

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  • Financial Systems Delivery Manager 

Head of Department – Regional Sales & Operations

    Financial Systems Delivery Manager Head of Department – Regional Sales & Operations

    We are pleased to announce the following vacancy in the Digital IT Department within the Technology Division.   In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.
    Reporting to the Senior Manager Business Engagement – FS, COPS and CC, the position holder will be in charge of delivery of business products using Business Doman and IT knowledge.
    Leading a team of Architects and BAs, as well as virtual delivery teams. Break down complex requirements into simple trackable tasks. Be committed to high quality and delivery on time without compromise on scope.
    Job Responsibilities

    Responsible for leading virtual teams across IT to deliver the BU initiatives
    In charge of delivering of the BU products on time
    Ensure product stability within max 24 hours
    Solutions Design and specification
    Team Leadership
    Managing Capex Spend for systems relevant to them.

    Requirements

    Degree in Science/computer science/Engineering/Business related.
    Strong business acumen and mindset
    5+ years of software development experience in a busy IT development environment, 2 years of which must include experience in Business Analysis and Systems design.
    3+ years’ Experience in Technical Leadership of large IT projects
    Certification in Business Analysis
    Certification in Agile Project Management will be an added advantage
    Team player who is skilled at building up and managing stakeholder relationships successfully
    Ability to persuade stakeholders and to champion effective techniques through delivery
    Ability to drive initiatives without any formal authority in an ambiguous environment.

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