Job Field: Sector in Banking , ICT / Computer

Information Architect

Reporting to the Senior Manager, the incumbent is responsible for developing IT information models (message protocols, defined data structures, schemas, information types and workflows) and relating documentation for IT Systems in use by or to be procured by the Bank in line with Bank policy, Business Processes, Architecture and Best Practice, standards and methods
Job Responsibilities

Coordinating information flow through the enterprise, eliciting business requirements and generation / development of relevant business requirements documentation.
Translate user needs into functional requirements. Identify user requirements by researching and analysing user needs, preferences, objectives, and working methods; studying how users consume content, including data categorization and labelling, meeting with focus groups.
Investigating the requirements of the customers for the content and structure of information deliverables.
Perform a content inventory showing all content elements, relationships and dependencies.
Validates information delivery by developing and completing usability test plans; evaluating traffic patterns and studying user feedback.
Communicating with clients to understand their business requirements. Ensure documented content meets audience and organization needs as well as analysing users experience and their problems
Developing practical plans in order to support organizational development. Identify content that helps support user goals and business goals.
Keeps up-to-date and knowledgeable about industry trends and emerging technologies associated with Enterprise Information Architecture.
Developing and building consensus for a strategic vision and roadmap for the organization to identify and prioritize information architecture projects and
investments, consistent with the business strategies, which includes information governance policies and processes for the management and use of information.
Lead the identification and analysis of the Bank’s business drivers to derive Enterprise business, information, technical and solution architecture requirements.
Assess the current IT environment to detect critical deficiencies and recommend solutions for improvement in line with the Bank’s strategy and delivery priority of the IT programs.
Lead the development of an implementation plan for the Enterprise Architecture models based on business requirements and Information Technology strategies.
Market the Enterprise Architecture function, process and results, in particular to the business side of the Bank.
Establish standards, guidelines, checklists and processes for architectural development and compliance.
To build and maintain productive relations with Sector Heads/Relationship teams/Product houses/Finance/ stakeholders to drive delivery of business solutions and revenue growth for the specific sectors or portfolio.
Ensure timely preparation of relevant reports, financial and performance metrics’ and cascade to the team in a timely manner or as per SLA.
Ensure compliance to the Bank’s policies, procedures and regulatory requirements.

Qualifications

A Bachelor’s Degree in Computer Science, Information Technology or related field from a recognized and reputable University.
Professional IT certifications in the following: ITIL Foundation; Prince2 Practitioner; Business Analysis e.g. CBAP
Other relevant Technical Certifications e.g. SQL, Data Modeling, Software Development
Minimum 5 Years of Experience in a similar business analysis related role
Ability to perform impact analysis of new and proposed architectures in relation to the current landscape and available technologies utilized in the IT environment.
Ability to conceptualize, formulate, and present complex business demands / requirements via comprehensible models and templates.
Hands on experience with project methodologies i.e. SDLC processes & agile based development methodology.
Knowledge of SOA approach and its implementation, web-based systems architecture, enterprise application integration as well as experience managing expectations and priorities.
Knowledge of data representation in JSON, XML, XSLT mapping and usage of SOAP/HTTP, REST and JMS/MQ protocols.
Working experience in UML.
Good working experience with all the tiers of architecture – infrastructure, database, integration, application, UI, network and security.
Must have a strong and proven software development background.
Sound knowledge of various messaging architectures.
Participation in key/large projects as an architect.
Excellent verbal and written communication; self-motivated, dynamic, team player, result driven, relationship builder, independent worker with excellent interpersonal relation building skills.

October 25, 2024
Team Leader, Service Operations Center Head Financial Risk Management Database Administration

The Team Leader, Service Operations Center role is responsible for CBA groups centralized IT Service Monitoring; The primary objective of the role is to monitor the quality of all the IT services and taking the necessary actions in the case of service disruptions or degradation in order to decrease the MTTR (Mean Time to Recovery).
The role establishes develops policies for implementation based on the ITIL framework, designed to ensure consistently high service performance, ensure the effective and efficient management of all aspects of IT service monitoring and major incidents management to develop quality improvement processes and ultimately improve outcomes for clients
Job Responsibilities

Governance:To develop, implement and continuously improve IT Service Monitoring based on ITIL as the selected service governance framework. Ensure the development and implementation of appropriate strategies to monitor all services, system performance and reporting that meet business objectives. (20%)
24/7 Service Monitoring: To provide management oversight for the group IT Service Operations Center (SOC) and to ensure CBA Group services are monitored 24/7 across all domains. (35%)
Major Incident Management: To take end to end ownership of major incidents and ensuring coordination of resolving parties, effective communication to stakeholders and post incident reviews.(35%)
Team Management: Provide great leadership for the IT Service Operations organization through resourcing, knowledge transfer, coaching and succession planning in-order to facilitate a conducive work environment and employee satisfaction. (10%)

Requirements

A Bachelor’s degree in Computer Science, Information Technology or related field.
ITIL Foundation a must.
ITIL service practitioner would be an added advantage.
3 years’ relevant experience with 2years’ in a service management/monitoring role.
Adequate understanding of the various banking business systems and computer operations processes.
Demonstrable experience working in a professional IT environment.
Sound knowledge of Information technology and related support architectures

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October 25, 2024
Information Systems Auditor

Reporting to the Chief Internal Auditor, the Information systems auditor is responsible for the Audit of all Information Systems & Channels and to assist the Management in the evaluation of Internal Controls within the Information Systems Environment across the Group. He/she will undertake special investigations, provide advice to the business on a broad range of issues as and when required, and support business growth & process improvements while working closely with other departments and in line with Internal Audit Methodology, processes, procedures and time frames.
Responsibilities for the Information Systems Auditor Job
Utilize extensive understanding of business activities to recommend scope and objectives of assigned audits, execute audit procedures, perform detailed analyses, reach sound conclusions, and document results for assigned audit activities.
Participate in the execution of multiple audit projects to achieve the scope, timing, and objectives of each assignment while ensuring applicable regulatory guidance is included in scope for assigned audits where applicable.
Proactively identify risks, evaluate controls and make recommendations to improve internal control and operational effectiveness and efficiency.
Analyze and verify transactions and representations as well as performing review of test work completed by assigned staff.
Prepare excellent work paper documentation ensuring quality of such documentation in accordance with professional standards, as well as establishing departmental standards and deadlines.
Recommend departmental improvements to automate procedures, methods, and standards to improve departmental efficiency, productivity and quality.
Prepare clear and concise recommendations for correction of unsatisfactory conditions, improvements in operations, and reductions in cost and effectively gain concurrence and support for recommended control improvements.
Facilitates the communication of audit results and special projects via written reports and oral presentations to management.
Assist in the annual risk assessment process and generation of annual audit plan.
Identify and analyze level of threat and potential risk to the organization’s information assets.
Ensure that access to electronically stored corporate information is adequately protected and managed appropriate to the risks.
Test adequacy and effectiveness of IS control measures and recommend corrective measures to be undertaken in areas of weakness.
Perform special audits as and when called upon and make maximum use of Computer Assisted Audit tools e.g. Teammate, ACL etc.
Assist in training/mentoring of staff and develop and maintain the skills, knowledge and expertise to make valuable contribution to the internal audit team.
Qualifications for the Information Systems Auditor Job
Bachelor’s degree in Information Systems or Computer Science from a recognized university. Possession of an MSc or other relevant postgraduate qualification will be an added advantage.
Professional Certification in IT Audit, Risk and Security e.g. CISM, CISSP, CISA, CRISC.
Excellent understanding of auditing concepts and practices with a minimum of 3 years’ experience in a management role in IT or IT Audit.
Skilled in project management, and maintaining composure under pressure while meeting multiple deadlines.
Demonstrable knowledge in risk assessment and control concepts/methodologies.
Skilled in negotiation and conflict management to resolve problems that may arise during an audit.
Excellent oral and written skills; a strong verbal communicator, analytical writer and able to clearly and concisely convey personal observations of processes, risks and controls.
Excellent analytical ability both qualitative and quantitative to draw sound conclusions coupled with demonstrated knowledge and proper application of sampling techniques.
Excellent attention to details and organizational skills.

October 24, 2024
Backend Software Developer Sales Executive – Optical Industry Branch Manager Operations Food Products – HORECA Sales Exec

Software Developer Job Responsibilities
Develop and support of mobile applications and ensuring they are fully functional, piloted and approved.
Create high scalable web apps that users can interact with daily
Maintain, contribute and adhere to the company’s programming best practices and guidelines.
Conducting user acceptance testing with the customers to ensure that the solution meets the expectation of the user.
Interacting with the company project managers to define, design and ship new features to bring new market concepts
Explain technologies and solutions to technical and non-technical stakeholders.
Continuously discover, evaluate, and implement new technologies to maximize development efficiency.
Analysis of various requirements, problem definitions of solutions to determine operational feasibility of solutions and advise management appropriately
Implementation of new technologies to maximize development efficiency
System documentation for solutions developed including user guides and manuals, developer guides and system functional specifications documents for use by the various stakeholders
Qualifications for the Software Developer Job
A degree in Computer Science, System Engineering or related field
3-5 years’ of experience in development
Strong PHP development skills
Experience with Yii framework
Experience in developing Hybrid HTML5 Applications
Good understanding and experience in Web Front end development frameworks – Twitter Bootstrap, AngularJS etc
Responsive web development based on HTML5, CSS3, Bootrstrap, Material Web, Flat UI Design, REST, SOAP, JSON, JQUERY and AJAX technologies
Ability to develop web services based on REST, SOAP, JSON, JQUERY and AJAX technologies
WebGL
Database design and management (in MySQL, Postgres, SQLite)
Good understanding of Email and SMS gateway integration
Ability to perform performance tuning
Ability to interface PHP with other langauges e.g. Java, C++
Proven experience in successfully managed software development projects
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October 24, 2024
Manager, ICT Risk

Reporting to: Head of Operational Risk
Position Scope: The successful candidate will be responsible for supporting risk identification and management process across all aspects of Information Technology for the Bank, updating the executive management on the results of the risk assessment and making recommendations for mitigations to protect the Bank systems or cover potential financial losses.
Key Responsibilities:
Develop and implement an ICT Risk Management Framework
Conduct system vulnerability tests in line with Bank policies and global standards and report to management on vulnerability and protection against malware and hackers
Identify and assess risks, design mitigation controls and monitor the risks till closure
Clearly document and define risks and their potential impact alongside the statistical probability of such an event, and identify systems affected by the defined risk
Develop ICT risk management guidelines to be used by all Divisions of the Bank
Conduct system penetration testing for various stages of the system development lifecycle to ensure integrity, availability and assurance of the systems and technical processes
Perform a review on compliance with ICT security policies across the technology ecosystem
Evaluate security policy, processes and procedures for completeness and assess its applicability
Work closely with business by identifying risks in products that use digital platforms
Conduct fraud assessments on technology platforms as per fraud risk management policy
Keep abreast with current advances in all areas of ICT security
Continuously evaluate communication security, data vulnerability, business continuity; and examine employee compliance with security controls and deficiencies
Skills & Experience
Bachelor’s Degree in Computer related field
3-5 years of related experience with an emphasis on ICT Risk
Masters’ degree would be added advantage
Certified in Risk and Information Systems Control (CRISC) or equivalent preferred;
Ability to conduct data mining, data analysis and reporting
An intermediate understanding of networking concepts
Intermediate understanding of security appliances including but not limited to Intrusion Detection System (IDS), Intrusion Prevention System (IPS), Firewall, and Security Information and Event Management (SIEM) systems;
Analytical, objective and ability to describe complex technical concepts and ideas in non-technical terms.
Good communication & interpersonal skills

October 24, 2024
CSS Support Analyst

To provide 1 st and 2 nd line support for all Standard Chartered users, to respond to faults and to requests for change, inc. purchase and delivery of new products and services. Ensure all problems are resolved and Remedy tickets updated in a timely fashion
To plan, implement, subsequently maintain efficient, cost effective, production systems (Infrastructure and Applications) and services to local SCB businesses in line with the IT Technical Standards for Standard Chartered businesses.
To apply knowledge of IT, Financial products and Best Market Practice to ensure that SCB achieve the best possible return for any investment made within the following arenas, networks, market information systems, services and communications.
Key Roles and Responsibilities
To provide technical support for all Standard Chartered business products. Accountable for the implementation and ongoing verification of Security patch’s (OS and Virus) within SCB locations.
To manage vendors including on site support engineers (OSV) who are responsible for the ongoing support of the Standard Chartered businesses to ensure a secure, stable and highly resilient environment.
To create and present written and verbal proposals to IT and business resources to ensure all work-undertaken meets budgeted costs and Group Standards.
To assist in new implementations or upgrades to existing systems, including project management, tracking and reporting. Ensure the solutions provided by the project teams are adhered to the standards & guidelines
To assist in the provision of business recovery sites to give the ability to conduct business transactions and monitor exposure in the event of a disaster.
Responsible for the enforcement of global strategies and standards in all Standard Chartered locations including ensuring risk / compliance and security / build standards are followed
Risk management control, CSTs/ Optical, SIP initiatives and reporting, including Technical audit compliance, directly and indirectly.
Problem and change (Scheduled change & Remedy) management – outstanding problemchange management, call logging, call trends, call reporting including high severity problem control. All Remedy related initiatives and updates. Ensuring standards are adhered to, or dispensations raised. Review the production implementation plan and ensure all areas are covered to avoid any production issues.
Work closely with ITSC, OSV and CTS to provide technical support to local users and local systems
Local hands and feet on the ground along side the OSV
Security vulnerability management – MS & CVE patches, SVT outstanding issues, SAT completion/compliance, standard build usage
Protectors of the local environment, including responsibility to ensure safe and tidy IT installations and cabling, local regulatory compliance, health and safety adherence etc
Responsible for ensuring the system is running at its optimal capacity and no production issues due to lack of capacity
Qualifications and Skills
Technical – Must have
Strong PC / Server application skills
Strong knowledge of e-business systems and trading tools
In depth knowledge of client server technologies
Extensive exposure in Business services and the IT environments.
Strong knowledge of FX and MM products
Strong understanding of telecommunicationsnetworking
Project Management skills
Clear understanding of IT security policies
Strong will to achieve business objectives
Support Management
Technical – Nice to have
Knowledge of a database product, (Oracle/SQL)
Strong knowledge of market information systems and services
Strong knowledge of Dealer Voice systems
Unix Sys Admin 2 certified
MS Exchange; SCCM; WSUS
VMWare
Non Technical – Must have:
Strong interpersonal skills
Service Management skills and techniques
Ability to work effectively as part of global team
Very good communications skills
Completing tasks within deadlines
Management of external (vendor) resources
Ability to train operational staff in new procedures
Strong troubleshooting/problem assessment skills
Must be able to prioritise tasks
Must be flexible in terms of tasks
Must be able to work as part of a team (local & global)
Non Technical – Nice to Have
Banking experience
Quality & Process Improvements
Stakeholder Management.
Leadership

October 24, 2024
SQL Systems Administrator Assistant Manager -IT Assets

Sql Systems Administrator Job Key Responsibilities
Expert support of the bank’s SQL server databases and ensure their performance, high availability, backup, security and upgrades.
Own the administration and maintenance of the Microsoft SQL database servers and MySQL systems.
Management and ongoing technical support of MS SQL and MySQL databases.
Test, implement and document changes to existing systems as per change management and business continuity practices.
Plan and implement appropriate business continuity solutions for all SQL database systems and spearhead continuous testing of BCP with end users.
Implement and manage SQL and MySQL upgrades, patches and releases.
Test and review systems backups
Facilitate transfer of knowledge and skills to other team members
Provide first level support for assigned Application systems and act as vendor liaison for second and third level support
Provide first level troubleshooting and support for end user hardware and software problems as logged with the service desk
Participate in the acquisition, review and make recommendation for new or upgraded T Solutions as shall be needed by the business from time to time
Participate in knowledge transfer within the team and other support units to enhance systems support capability
Qualifications for the Sql Systems Administrator Job
A Bachelor’s degree in IT or closely related subject
At least 6 years’ experience in a relevant IT field.
A Microsoft Certified Solutions Expert – Data Management and Analytics or Data Platform certification
MySQL database administration skills – MySQL Database Administrator certification is an added advantage
Extensive knowledge of T-SQL
Good practical knowledge of SQL Analysis and Reporting Services (SRSS) and SQL Server Integration Services (SSIS)
Extensive knowledge of common web servers, in particular Internet Information Services (IIS) 8.0 and above and Apache Tomcat
Good knowledge of common web browsers – Internet Explorer 8 and above, Microsoft Edge, Firefox
Knowledge of networking services – DHCP, DNS
Knowledge of Active Directory Domain Services – AD user and group management, Group Policy Objects
Working knowledge of PowerShell and PowerShell scripting
Working knowledge of hardware and end user peripherals
Understanding of Oracle PL –SQL is desirable but not necessary
The above position are demanding roles for which the Bank will provide a competitive package for the successful candidate.
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October 24, 2024
Country Technology Service Manager

Key Roles and Responsibilities
Primary job function will be to manage operations of the IT procurement and inventory management function.
Contributes continuously to coordinating and governing ITAM (IT Asset Management) processes linked directly to acquiring, receiving, warehousing, distributing, tracking, moving, adding, changing, recovering and disposing of IT hardware and/or software assets.
Builds strong working relationships with IT Service Desk, internal customers/end-users and other internal ITAM partners to ensure that hardware and software tracking data changes are known, understood and addressed appropriately.
Manages the maintenance of records and databases containing information regarding licenses, warranties, and service agreements for the organization’s IT hardware and software.
Manage lifecycle of software and hardware assets in the asset repository tools, from their introduction to their retirement.
Produce and distribute reports on existing assets and CIs (Configuration Items) and their current status including compliance reports, conduct trend analyses.
Explore opportunities for maximizing or exploiting unused or partially used IT assets to achieve full efficiency and ROI from company resources.
Design, implement and improve processes related to software and hardware asset management.
Create and maintain documentation of processes, procedures and reports.
Participate in other ITSM (IT Service Management) processes, or act as a backup as required to sustain operational activities.
Perform inventories and usage monitoring of all IT assets and record all findings, changes, physical location, and incidences of support.
Research industry best practices and compare against the organization’s practices in order to establish benchmarks for managing IT assets.
Obtain hardware and software quotes on behalf of users and other IT team members.
Advise users and Technology Support Staff of all relevant hardware/software deliveries.
Perform IT Administration duties as assigned by the CTM
Qualifications And Skills
Bachelor’s degree from an accredited college of university.
Knowledgeable of ITIL v3 / Foundation certified a plus
Understanding of technologies used in large organizations to deliver IT services
Able to write reports, conduct meetings and perform investigative work
Understanding of how Business processes are supported by technology
Understanding of IT Service Management processes.
Strong experience with data models and writing SQL queries against databases
Good oral and written skills, good communicator
Experience with Business Objects reporting tools
Advanced MS Excel and basic MS Access
Good understanding of Service Asset Financials
Diversity and InclusionStandard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.

October 24, 2024
ICT/Digital Banking Manager – Microfinance

Microfinance Job Key Roles and Responsibilities.
Establish networking environment by designing system configuration; directing system installation; defining, documenting, and enforcing system standards
Design and enforce network systems policies and procedure, report and follow up incidents to the ISP to have downtimes restored within the shortest time possible
Conduct utility payment on channels, Clearing System/ Agency System, facilitate set up and roll out of virtual accounts and mobile loans
Identifying security risks and coming up with mitigations around the system
Develop, execute and align ICT strategies, objectives, programmes, and related ICT standards to the overall company’s objectives and strategies
Drive adoption of Alternative Business Channels through existing technologies and facilitate product development along the ABC module
Recommend and motivate new services based on market trends, customer needs and the Company’s strategy
Ensure that the LAN is up and working in an efficient speed and that all users’ work stations are having a healthy network connection
Facilitate bank’s connection to KIT’s System, mobile banking full roll out, debit card issuance
Ensure fast turnaround time on customer service delivery on all IT related platform and act as custodian of service level agreements with suppliers
Generate System Uptime – Network, Core banking & Mobile Banking intrusion, replication DR – DC – Status reports on daily basis
Key Skills and Competencies for Microfinance Job
Degree in Computer Science, IT or any related field
Minimum of 5 years’ experience with 2 years in a leading technology organization in financial services (CBK regulated)
Recognized professional certifications in IT
Experience in developing products, product positioning, launching new products and developing and executing go – to – market strategies
Good understanding of Banks operations and compliance risk framework
Excellent interpersonal and networking skills, internally and externally
Other Requirements.
Certificate of good conduct
Credit Reference Bureau Clearance Certificate
Benefits
Medical Cover (Individual + Family)
Employer Pension Contribution
Internal and External Training

October 24, 2024
ICT Internal Auditor

Reporting to the Head of Internal Audit, the incumbent will be required to assess IT security risk and continuously analyze the effectiveness of IT control activities, and report on them with actionable recommendations.
S/he will assist in internal audit assignments as assigned. The position requires the incumbent to maintain an up-to-date understanding of IT industry best practices.
Main Duties:

Assesses threats and vulnerabilities regarding information assets and recommends the appropriate security controls and measures
Analyses the effectiveness of IT control activities, validates baseline security configurations for operating systems, applications, networking and telecommunications equipment and reports on them with actionable recommendations.
Monitors the banks compliance with IT security policies, standards, guidelines and procedures
Participates in security investigations and compliance reviews as requested by Head of Internal Audit or the Chief Executive.
Acts as liaison between internal audit and IT to ensure commitments are met and controls are properly implemented
Serves in an advisory role in application development projects to assess security requirements and ensure controls are implemented as planned and that IT security issues are addressed throughout the project life cycle.
Reports to management concerning residual risk, vulnerabilities and other security exposures, including misuse of information assets and noncompliance
Specifically carry out quarterly reviews of high risk systems namely Clearing, Swift, Reuters, Agency banking, ATMs, Mobile banking, internet banking and T24 in a rolling plan.
Maintain a list of all outstanding Internal Audit Issues and making a follow-up for their closure.
Presenting audit findings in form of draft audit reports for review and discussion of the findings with the Head of Internal Audit or the team leader appointed for that assignment.
Carry out any other duties as assigned by the Head of Internal Audit.

Minimum qualification and experience required:

An undergraduate in degree in Computer Science
Certified Information Systems Auditor (CISA) qualification
Computer literate with good working knowledge of MS Windows Office Suite. Proficiency in Audit Command language (ACL) and Team Mate will be an added advantage.
At least Four years’ experience in IT environment in a bank or IT firm.
Hands on experience in T24, mobile banking, Internet Banking and other alternate delivery channels in the banking environment.
Ability to analyze IT applications and systems and evaluate IT operations for economy, efficiency and meeting objectives of protecting the integrity, confidentiality and availability of data.
Good understanding of banking operations
Report writing skills

October 24, 2024