Job Field: Sector in Banking  , Finance / Accounting / Audit

Job Purpose
The role will oversee process review and reengineering to ensure the current processes are effective and efficient in supporting the business. The role holder will also be responsible to ensure the processes are also being adhered to and all Audit findings are properly remediated against.
Key Responsibilities

Assist the Chief Operating Officer in promoting a culture of compliance within the Business Units, ensuring that best practices are followed and guidelines on processes and procedures are adhered to.
Train the Business Teams on new policies and processes and supervised Processes and Governance Managers under SME and Retail Departments to ensure achievement of Bank’s objectives
Continuously sensitize business teams on changes in processes and procedures to ensure compliance
Proactively review issues raised by Audit and Risk & Compliance department and ensure corrective action is taken and all issues are closed
Track audit exception reports and make sure issues raised are addressed by the various departments/functions within a set time limit, also Act as the Operations coordinator for all audits and examinations, including spot checks, and facilitate cordial relationship between Operations and Audit and Risk
Liaise with Operations department to improve processes and procedures that guide service delivery while providing controls over operational risk/controls.
Management/tracking of facility covenants, arrears, outstanding valuations, insurances and Letters of offer etc.
Undertake review on business teams call reports , call sheets making sure that they are in conformity with laid down policies and procedures
Develop comprehensive Risk Registers and Checklists for all the products, processes and services that will ensure that all attendant risks are identified and adequate mitigating controls are put in place.
Establish a follow-up process that will ensure that all exceptions noted during the reviews and inspections are promptly addressed with corrective action plans and that compensating controls to guard against recurrence are established.
Institute continuous improvements in processes and procedures that guide service delivery while providing controls over operational risk/controls.
Proactively conduct assessment of operations at branches and ensure compliance to processes and procedures
Maintain working relationships with the business teams to clearly understand customer needs and facilitate retention of specified niches and penetration of new markets.
Continuously evaluate process flows with the teams and propose areas of improvement.
Ensure that all general suspense accounts maintained in the Bank are reconciled and signed off on a daily basis.
Champion/support initiatives that will simplify and attract business (all units to have)

Qualifications And Experience

Minimum 8 years’ in Banking Operations, Credit Processes and Risk Management
Bachelor degree in business related field
Accounting qualification (CPA, ACCA) will be an added advantage
Proficiency in Microsoft Office Suite

Competencies

Must have strong oral and written communication skills, with report-writing being key.
Dynamic, analytical and self-driven individual with the ability to work under pressure.
Excellent interpersonal skills.
Organizing and planning skills.
Ability to work with all levels of management and across business units and departments.
Analytical skills and Ability to understand and interpret financial information and principles.
A passion for performance, building team play, and ability to resolve issues with speed.
Environmental awareness.

Apply via :

gulfafricanbank.com

Job Purpose
The position will be responsible for recovery on the non-performing facilities (NPLs) with the objective of putting in place and adopting appropriate strategies within policy guidelines and regulation to minimize credit losses and ensure the portfolio remains profitable in line with the Bank’s business objectives.
The holder shall be required to ensure adequate management and controls over all non-performing facilities. 
Key Responsibilities

Formulate and implement approved recovery strategies and workout plans aimed at maximizing recoveries of NPL ensuring that all the necessary systems and controls are in place to properly manage the NPL book.
Periodically review the policies and procedures relating to the unit and recommend improvements.
Overall management of non-performing debts to prevent deterioration and improve the bank’s lending asset quality.
Prepare departmental annual budgets that feed into the Bank’s budgets.
Ensure that NPL portfolio is within set targets and benchmarks including monthly/quarterly run rates coordinating with both internal and external stakeholders for the achievement of set targets.
Control and monitor the outsourced debts, recovery process and the performance of third party service providers including vetting of invoices to ensure recovery costs are controlled.
Lead negotiations with borrowers, credit and legal teams amongst other stakeholders and partners for sensible packaging of deals/proposals/transactions to elicit timely decision and feedback.
Where remediation of an account is possible, raise the necessary restructure request for review and approval by the Management Credit Committee
Coordinate and attend meetings with Management committees to review portfolio performance with a view to making appropriate recommendations on any action to be taken.
Resolve all customer queries that arise on accounts that have been placed under the remedial actions.
Control specific provisions within budget and ensure adequate levels of provisioning liaising with the Head of Finance and Head of Credit on all accounts in accordance with the laid down credit policies. 
Recommend write off of unrecoverable debt once all the recovery avenues and processes have been exhausted and maintain a ledger of all written off accounts and the progress on the same.
Liaise with the legal team in regards to issuance of statutory notices or filing of civil suits.
Prepare Monthly progress reports on the non-performing book allocated to the unit.
Ensure compliance with all credit policies and processes and Central Bank regulations
Establishment of all the necessary systems and controls to properly manage the NPL book Classified or 90 days past due and maximize the recovery of debt.
Enhance a working relationships between the various participants in the credit recovery processes.
Set objectives and drive performance for the team in line with Enterprise Performance Management with regular reviews, feedback and coaching to ensure targets are met.
Identify skills gaps and seek appropriate training and development to the remedial team and any other identified teams.

Qualifications and Experience

Business graduate from an accredited university preferably with a major in Finance,
At least 7 years’ experience in a similar role.
Understanding execution of different types of securities
Strong customer relationship skills
Experience in managing a bad book and recovery of non-performing loans
Have worked in credit & recovery.

Competencies required for this Role

Experience or sound understanding of credit life-cycle and debt recovery process/techniques.
Strong credit analytical, communication and negotiation skills and assertive.
A passion for performance and ability to work under pressure.
Key understanding of regulatory and legal environment.
Ability to manage relationships through interpersonal skills, and drive to understand and meet customer needs
Ability to prepare an effective work plan and organize his/her time to successfully perform assigned tasks—attention to detail is a key requirement
Professionalism, i.e. ability to win the confidence of, and work effectively with, clients and colleagues
Ability to provide leadership and guidance to direct reports through effective planning, delegation, communication, training, mentoring and coaching.   
Ability to develop and maintain a system that fosters a culture of teamwork, employee empowerment and commitment to the department’s and the Bank’s goals

Apply via :

gulfafricanbank.com