Job Field: Sector in Banking , Customer Care
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Quality Assurance Specialist-Contact Centre Finance Business Partner – Manager Finance Business Partner – Assistant Manager Head – Group Processing Centre Head of Shared Services – Non-transactional (EBKL) Head of Reconciliations (EBKL) Performance Analyst – Operations Digitization and Projects Manager Business Process Re-engineering Manager
Description In line with enhancing career progression of staff and to support business growth, we seek to recruit a qualified, experienced, self-driven, highly motivated, and passionate candidate to fill the position outlined below. Quality Monitoring Assessment and Coaching Optimize on resources. Develop quality assessment tools, process, standards and guidelines. Manage quality assurance specialists. Plan…
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Assistant Manager Service Delivery – Mtwapa Assistant Manager Service Delivery – Rongai Assistant Manager Service Delivery – Likoni Assistant Manager Service Delivery – Limuru
The main responsibility of the jobholder will be to Implement and administer operation process policy framework and ensure excellent services to achieve profitability. Job Description Maintain customer service excellence at the branch level. Banking hall and call management. Custodian of tools of trades and stationaries. Branch operational risk management. Manage customer onboarding process. Cash and…
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Customer Service Executive (Debt Collection)
Job Description: ISON Xperiences Kenya is seeking motivated and experienced Debt Collection Specialists to join our team in Westlands. The successful candidate will be responsible for ensuring collection targets are met, advising on areas of improvement, and maintaining positive relationships with clients. Key Responsibilities: Contacting debtors to collect outstanding payments Negotiating repayment plans with debtors…
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Customer Service Advisor/Teller
JOB PURPOSE To efficiently handle customer transactions, maintaining customer satisfaction, maximize revenue collection and manage risk while cross-selling bank products to achieve branch profitability. KEY RESPONSIBILITIES Receiving customers at the branch and attending to enquiries Receiving customers emails and phone calls and providing prompt feedback Engage customers with inactive accounts to activate them Assist customers…
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Customer Service Associate – Busia Customer Service Associate – Ruiru Customer Service Associate – Narok Back Office Associate/Front Office Associate Cash Officer Teller Branch Operations Manager
Job Purpose The role holder ensures customer service delivery levels are as per the Bank’s prescribed standard, customer satisfaction and retention Key Responsibilities Receive, verify, Authenticate, call back and processing thereof of all instructions delivered at the branch. Eg RTGS, TT, FDR, Forex conversions, stop payments, Treasury Bills, cheque book requests, card applications Preparing audit…
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Call Center Officer – Debt Collection
Job Purpose: To ensure timely collection of outstanding debts as per agreed terms and limits. Key Responsibilities Perform various duties on assigned accounts such as recording, verification and validation of customer’s details as received from clients. Advise customer on ways of clearing their debts while communicating with them on the importance of paying their debts and…
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Customer Service/Teller
JOB PURPOSE To efficiently handle customer transactions, maintaining customer satisfaction, maximize revenue collection and manage risk while cross-selling bank products to achieve branch profitability. KEY RESPONSIBILITIES Receiving customers at the branch and attending to enquiries Receiving customers emails and phone calls and providing prompt feedback Engage customers with inactive accounts to activate them. Assist customers…