Job Field: Sector in Banking , Customer Care
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Contact Centre Officer
JOB PURPOSE Contact Centre is the Bank’s point of contact for handling Inbound and Outbound Calls, Emails and Social Media engagements. The purpose of this role is to provide 24/7 Banking support to our customers on Voice, Email and Social Media with an objective of ensuring all Queries, Requests and Complaints are handled in a…
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Assistant Manager Service Delivery – Mtwapa Assistant Manager Service Delivery – Rongai Assistant Manager Service Delivery – Likoni Assistant Manager Service Delivery – Limuru
The main responsibility of the jobholder will be to Implement and administer operation process policy framework and ensure excellent services to achieve profitability. Job Description Maintain customer service excellence at the branch level. Banking hall and call management. Custodian of tools of trades and stationaries. Branch operational risk management. Manage customer onboarding process. Cash and…
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Quality Assurance Specialist-Contact Centre Finance Business Partner – Manager Finance Business Partner – Assistant Manager Head – Group Processing Centre Head of Shared Services – Non-transactional (EBKL) Head of Reconciliations (EBKL) Performance Analyst – Operations Digitization and Projects Manager Business Process Re-engineering Manager
Description In line with enhancing career progression of staff and to support business growth, we seek to recruit a qualified, experienced, self-driven, highly motivated, and passionate candidate to fill the position outlined below. Quality Monitoring Assessment and Coaching Optimize on resources. Develop quality assessment tools, process, standards and guidelines. Manage quality assurance specialists. Plan…
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Recoveries Agent Care Manager (Contract) – Call Centre FAK Care Manager – Call Centre Reinsurance Intern – FAK
Job Summary To provide specialist advice and support in order to ensure customer satisfaction and enhance the customer experience, through the execution of predefined objectives as per agreed standard operating procedures (SOPs). Job Purpose: Responsible for the Collections or Recoveries of allocated group of loan and credit card accounts within the Personal and Local Business…
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Recoveries Agent Care Manager (Contract) – Call Centre FAK Care Manager – Call Centre Reinsurance Intern – FAK
Job Summary To provide specialist advice and support in order to ensure customer satisfaction and enhance the customer experience, through the execution of predefined objectives as per agreed standard operating procedures (SOPs). Job Purpose: Responsible for the Collections or Recoveries of allocated group of loan and credit card accounts within the Personal and Local Business…