Job Field: Sector in Aviation / Airline , Customer Care
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Team Lead Customer Relations Executive Customer Relations Executive
Brief Description Reporting to the Customer Relations and Excellence Manager, the incumbent will be responsible for effectively supervising, managing and supporting the customer relations executives to ensure the defined Operations departmental standards and measures are achieved, with a view to enhancing customer experience. Ensure that a customer focused, high-performance, high-commitment environment is developed throughout the customer…
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Loyalty Operations Manager
Brief Description Oversee day-to-day operations of the Asante Rewards Customer Care Center ensuring that it runs smoothly, efficiently, and effectively in order to provide an excellent customer experience to Asante Rewards members and KenyaAirways’ Customers Detailed Description Monitoring and managing customer care metrics and tracking key performance indicators such as call…
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Asante Rewards Loyalty Agent
Brief Description Plays the vital role of servicing Kenya Airways’ Asante Rewards Loyalty members in order to enhance the Customer experience and affinity with our Loyal Customers, increasing active enrolments and business through effective Customer engagement. Go above and beyond for your customers by providing excellent customer service. Detailed Description Exceptional…
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Customer Experience – Cabin Crew
Qualifications To be successful in this role, you will have the following : Minimum age: 21 years Minimum arm reach: 212 cm (on tip toes) Minimum education: high school education Fluent in written and spoken English (ability to speak another language is an asset) Excellent health and fitness Willingness to relocate to Doha, Qatar Outgoing…
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Airport Services Supervisor Reservations & Ticketing Supervisor Senior Reservations & Ticketing Agent Airport Services Duty Officer Senior Airport Services Agent Airport Services Agent
Job Description About your job: We are looking for an experienced customer focused individual with previous airline supervisory experience to join our team in Windhoek as an Airport Services Supervisor. Reporting through to the Airport Services Duty Officer you will supervise your team to deliver exceptional customer service to our customers to ensure they receive the award…
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Airport Services Supervisor Reservations & Ticketing Supervisor Senior Reservations & Ticketing Agent Airport Services Duty Officer Senior Airport Services Agent Airport Services Agent
Job Description About your job: We are looking for an experienced customer focused individual with previous airline supervisory experience to join our team in Windhoek as an Airport Services Supervisor. Reporting through to the Airport Services Duty Officer you will supervise your team to deliver exceptional customer service to our customers to ensure they receive the award…
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Airport Services Supervisor Reservations & Ticketing Supervisor Senior Reservations & Ticketing Agent Airport Services Duty Officer Senior Airport Services Agent Airport Services Agent
Job Description About your job: We are looking for an experienced customer focused individual with previous airline supervisory experience to join our team in Windhoek as an Airport Services Supervisor. Reporting through to the Airport Services Duty Officer you will supervise your team to deliver exceptional customer service to our customers to ensure they receive the award…