Job Field: Sector in Art / Crafts / Languages , Customer Care
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Arabic Speaking Call Centre Agents
Duties and Responsibilities Assist our client’s community and help resolve inquiries empathetically, accurately and on time. Make well balanced decisions and personally driven to be an effective advocate for our community. Investigate and resolve issues that are reported on client platform such as requests for account support. Respond to user inquiries with high quality, speed,…
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Senior Call Center Interpreter Senior Caseworker
Primary Purpose: This position is responsible for ensuring quality in language interpretation of incoming and outgoing calls and written materials translation by Call Center Interpreters in RSC Africa from refugee applicants in the USRAP under the guidance of the Call Center Specialist, in accordance with the USRAP Guidelines, RSC Africa SOPs and Call Center Quality…