The Head of Sales will be the thought leader on and implementer of processes and systems that Sendy will use to build and manage sales. The right person for this role will further expand their department through strategic hiring, coaching and mentorship of a Sales team.
The Head of Sales will be based in Nairobi and will be a key member of the Sendy family. Salary will be based on experience, with the potential for uncapped commissions. The more you can sell, the more you’ll be rewarded!
Detailed responsibilities
Sales: Closing and managing accounts with large corporates and businesses
Strategy: Establishing and developing the Sales department, defining the processes and the systems used by the department
Leadership: Growing and developing the sales team. Including hiring, coaching and mentoring of team members
Customer Relations: Building and promoting strong, long-lasting customer relationships
Financial Tracking and Planning: Reporting directly to the COO
Does this sound like you?
A proven sales closer: You have 8 to 15 years of experience in B2B sales with an impressive track record. You excel in closing high value customers
A Leader: You have managed, grown, and nurtured teams. You know how to develop individuals into sales superstars
Strategic: You’re an expert in building businesses. You appreciate the importance of the tiniest detail to deliver on the big vision
Connected: You always know the right person to speak with and come with a portfolio of companies that would benefit from Sendy’s innovative solution
A professional who likes to have fun: You know how to make the right impression and are always focused on delivering, but, you know how to have fun and don’t take yourself too seriously
Passionate about growth: You love setting and beating targets. Growth is an addiction for you
Job Field: Sector in Administration / Secretarial , Sales / Marketing / Retail / Business Development
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Director of Sales
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Commercial Manager
Responsibilities for the Commercial Manager Job
Analyzing daily sales figures and forecasting future sales.
Updating colleagues on business performance.
Record sales figures for data analysis and forward planning.
Touring the sales floor regularly, talking to colleagues and customers and identifying or resolving urgent issues that affect revenue generation.
Maintain awareness of market trends in retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing.
Manage and coordinate daily transaction income revenue of outlets to maintain and improve efficiency & effectiveness in line with the set targets.
Manage business of outlets to grow revenue in order to maintain an effective balance sheet within budget.
Keep costs to the lowest possible level while maximizing revenues to create an acceptable positive cost / income ratios
Grow business in line with the set budgets and targets
Skills
Effective leadership and the ability to motivate others.
The ability to plan and prioritize workloads and delegate accordingly.
Customer focus
Capacity to grasps new concepts quickly.
Ability to multi – task and work under pressure
Shrewd business sense and a well-developed commercial awareness.
A desire to work as part of a team to generate fresh innovative ideas.
Solid problem solving, decision making and analytical capabilities.
Commercial Manager Job Qualifications
Degree in a Commercial, Financial, Marketing or Business related course. -
Commercial Office Manager
Key Responsibilities
Lead and develop the business through design and execution of the business strategy
Responsible for delivery of new business top line growth (CM1) in line with target and budget aspirations monthly and annually
Responsible for delivery of organic top line growth (CM1) from existing Key Accounts and Field Sales customers in line with target and budget aspirations monthly and annually
Continue the development of a world class commercial workforce by developing and implementing specific policies and processes for people management ensuring an attractive local employee value proposition
To ensure, in collaboration with Finance, the operational/customer service engagement in the management of outstanding cash with customers (DSO/out standings).
Responsible for the productivity of the sales organization – calls/wins/conversions/churn/renewals and establishing and monitoring targets for each
Take ownership of and drive regional projects when needed
Monthly reporting and commenting on KPI development
Key Performance Indicators
CM1 Budget
New & additional CM1
Pipeline development
Conversion ratios
Who we are looking for
A Bachelor’s Degree in Business, Management, Marketing or related disciplines is a must.
A minimum of 8 years experience in Sales and Product Management within the supply chain/logistics industry
Fluency in written and spoken English
Proven leadership skills
Analytical and Strategic Management skills
Persuasion ability
Proven Sales success and closing skills
Innovative
High levels of energy
Strong Result Orientation
Excellent interpersonal and people management skills
Industry leading commercial skills
Advanced Forwarding Logistics and Supply Chain Industry knowledge
P&L knowledge and understanding
Local market knowledge is preferred
Port & Customs regulations and rules
Coaching skills
We OfferA visible role where you will demonstrate ownership of the future environment of the company. You will proactively engage in cross-functional projects and discussions formulate and deliver targets and priorities and optimize the organizational strength.In return, you will gain valuable experience in long-term strategy planning and execution, change management, leadership, negotiation and cost management; and play a pivotal role in setting the future direction of Damco. -
Assistant Manager – Sales Operations Head of Franchise Distribution Rooms Division Manager Procuremet Manager
The successful candidate will have the following primary responsibilities:
Revise, document and disseminate policies and procedures for the commercial division;
Document, monitor and report on service matrix for the commercial division;
Compile and forward all potential fraud and legal cases to Legal Risk & Compliance ;
Develop and implement self-assessments necessary for quality assurance in various medical departments;
Identify potential areas of compliance vulnerability and risk & recommend invitation of investigative processes;
Internal project administration and reporting on project quality and success metrics;
Drive technology optimization initiatives within the division;
Collect product development ideas, project manage the commercial portion in product development and be the commercial division lead in development product development teams; and
Review data and consolidation of reports required for board reports, management and divisional reports.
DESIRED COMPETENCIES
Business Acumen;
Drive for Results;
Strategic Leadership;
People Development
Analytical Skills;
Strong Negotiation Skills;
Problem solving skills.
MINIMUN QUALIFICATIONS
A Bachelor’s degree in a Business related field;
A minimum of 3 – 4 years’ relevant experience in a bust sales environment;
Demonstrated project management experience;
Knowledge of sales systems.
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Business Development Officer Administrative Assistant Agriculture Extension Assistant Water and Irrigation Technician Monitoring & Evaluation Assistant Project Accountant Project Manager Business Development Assistant Agricultural Extension Officer
Reporting to the Project Manager the Business Development Officer will play a central role in supporting innovative livelihoods initiatives to facilitate a broad based entrepreneurial mind-set and a new set of business development ideas among the Persons of Care (PoC) in Kakuma Refugee Camp. This will involve working with other project officers, partner organizations and PoC community in the camp. Key activities will involve the coordination and mainstreaming of business development activities in the refugee camp.
Qualification and Experience Bachelor’s degree in Business Management, Microfinance, Entrepreneurship, or relevant tertiary qualification in cooperative and Economic Development studies, and/or experience in related fields,
Experience in community policy development & advice; facilitating, coordinating, and managing project plans.
At least 5 years of progressive programming experience including understanding of and ability to promote empowering and developmental models in community work through highly effective communication skills.
Ability to assist groups to formulate their ideas into constructive actions.
Exercises sound judgement and political sensitivity – especially in relation to the community organization; local governments among other stakeholder.
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Director of Sales
Director of Sales Job Responsibilities
Develop and manage sales & marketing budgets for the group of hotels.
Relationship management of the hotels’ clients across the market segment
Identify opportunities for business and ensure Accounts sales teams have quality sales pipelines in support of forecasted sales.
Keep abreast with the sales pipelines for the team and set performance goals accordingly.
Track the sales target delivery for entire sales team.
Motivate & monitor the team and assist in maintaining client relationships; sales presentations, negotiating and closing business contracts..
Strategize and plan the marketing process, market research and brand strategy.
Evaluate the performance of sales employees and provide coaching.
Prepare periodic progress reports on execution of sales and marketing programs.
Requirements for Director of Sales Job
Degree in any business related course
Diploma in Hospitality would be an added advantage
Minimum of 10-15 years’ experience in similar role in a leading Hotel in Kenya.
Excellent communication, presentation and management skills, computer skills, attention to detail, hard working with excellent organizational skills are essential qualities. -
Sales Agent Administrative Officer
Responsibilities for the Sales Agents Administrative Officer Job
To work with the country sales teams to assist in the implementation of the Sales and Agency Network Strategy for each respective country.
To work with the country sales team and HRs to ensure that all agents have completed the correct recruitment forms and have met internal recruitment criteria and Liaise with BBOXX academy to ensure all agents are trained on time according to the curriculum. Ensure shops have a database of potential agents who have already been tested and trained. To work with the country sales team and HR to Maintain agent contracts and ensuring up-to-date information in the agent portals and devices are well set-up
and functional. Liaise with Marketing and Retail Area Managers (RAMs) and Retail Supervisors (RS) to dispatch all required agent tools and merchandising material required and ensure all agents are branded according to the BBOXX’s Branding Standards.
Liaise with the RAMs and RS to obtain the complete itineraries for the agents, and market storming/weekly meetings, quarterly agent forums. Participate in the quarterly agent forums and agent trainings. Analyse adherence to itinerary and territories by agents and shops and consolidate and follow-up on all unresolved sales agent issues.
Assist with administrative duties related to Sales & Agent Network by supporting all projects in the departmental from the head office including partnerships with the Telecoms, Banks and other partners.
Monitor report and manage all risks associated with agents in the territory and ensure that agents do not pose any significant risk to BBOXX by analysing all agent irregularities and implementation of stipulated penalties according to internal procedure.
Develop and share agent bulletins periodically to communicate important information required and also work on the stories for the sales agent newsletter to tell stories of our sales agents.
Work with the respective RAMS and RS to ensure activation rates of not less than 75% for all agents per shop/region/country. Ensure each shop maintains the required number of active agents on a monthly basis and recruitment is timely done by the RS.
Ensure that Inactive and below par agents for a period of 3 months should be deactivated in the system and terminated as per procedure and their replacement recruited.
Continually analyse the individual agent performance in terms of expenses and revenue per agent/per sale/per/per shop/ per regions. Work to ensure that the sales team have a clear view of their daily performance against KPIs identifying where it’s working and where it’s not working well and the reasons for each performance. Ensure timely appraisal of the sales agents per shop and timely comprehensive role related reporting.
Work with the call centre to identify incomplete sales per agent and agree on timelines for resolution of pending down payments, leads or agent issues related to the call centre.
Work closely with the Country HRs and Finance to ensure sales commissions and bonus are calculated and verified and are paid timely and any pending issues are addressed before the next payment date.
Sales Agents Administrative Officer Job Qualifications
Should have a university degree preferably in IT, Statistics or Business Related Field and over 2 years’ experience in managing sales network or agent network in a fast paced environment.
Field Team and project management experience will be an added advantage
Be proficient with the Microsoft Office Suite, MUST be excellent in MS Excel and Data Analysis.
Must speak fluent English
Desired Skills
Highly attentive to detail with a strong business sense: You are careful before submitting your work to verify every single detail is correct and updated. You are highly analytical, grasp the numbers and their meanings, and plot appropriate course of action, researching to link actual field experiences/factors to the graphs to give meaningful explanations and proposed solutions.
Able to work under pressure: You can multitask, you’re not a clock watcher, you’re swift but attentive to quality and you’re self-driven and driven by success. You take charge of the situation, and do not wait for orders to get things done.
You live to meet targets: You love challenges, you are driven to reach targets. Failure is never an option. You have shown in the past an ability to meet targets independently and as a leader.
Excellent written & verbal communication, listening and phone skills -
Business Development Manager Business Development Officers (Check Off)
Job Summary: Responsible for the development and performance of all sales activities in assigned market, Staff and directs the sales team and provide leadership towards the achievement of maximum profitability and growth in line with company vision and values.
Scope of the Role:
Internal Advisor providing Business Development expertise
A member of the management team
Key Responsibilities:
Manage the Business Development Team
Making every effort to maximize both present and long term sales and gross profits.
Keeping face-to-face contact with the sales team and staying current on financial data.
Plan, organize, direct and control the sales team to meet set objectives and use these to help the sales team maximize their potential.
At the beginning of each month, counsel with each salesperson to establish realistic sales objectives for the month and action plan.
Though team involvement, establish a sales objective for the department each month and submit it to the general manager.
Achieve forecasted sales by following (and, if necessary, adjusting) the written plan of action.
Monitor each sales leader’s daily performance and compare it with that month’s objective.
Customer Relations Constantly monitor changing customer needs & Assist in the development of new products and services
Manage customer relationships to ensure continued business and good corporate image
Assist the sales team prepare sales quotations as requested by clients
Carry out product presentations at customer premises, conferences and exhibitions
Provide feedback from members and potential customers to enhance product performance and service delivery;
Market Analysis
Identify opportunities for new products and for enhancement and development of existing products;
Monitor and report on the activities of competitors and potential collaborators and identify business opportunities and threats;
Understand the market in which the company operates and how the company’s products and services are used within that market;
Ensure effective distribution and dissemination of marketing materials market to meet brand awareness objectives.
Contribute to strategic planning by providing timely Market intelligence to ensure informed decisions.
Supervisory Responsibilities: A member of the management team providing Technical, Advisory and Strategic service to Line Management and Staff whilst ensuring consistency and best practice in overall Financial management
Supervises the Assistant Accountants and the Accounts Assistants.
Technical:
Implement business development strategies to meet set targets.
Desired Competencies
Ability to work unsupervised and handle pressure
Good negotiation skills
Ability to develop, monitor and maintain management information systems and procedures
Ability to communicate effectively
Ability to lead and to contribute to the team.
High level of integrity and honesty
High Emotional Intelligence and enthusiasm needed to motivate a team to performance •
Education and Experience:
Bachelor Degree preferably in Business Management or the equivalent from a recognized university,
Membership to a relevant professional body
Knowledge and experience in working with CRM
At least five years’ work experience
Proficiency in spreadsheets
Master’s degree will be an added advantage
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Business Development Manager
Business Development Manager Job Duties and Responsibilities
Lead the search for new business opportunities for the company
Builds strong relations with channel partners, such as Financial Institutions, Government, NGOs, large scale businesses as well as local rural groups, savings groups and cooperatives
Development of BoP market
Effectively manage and coordinate the company’s channel partners to secure leads for key orders
Preparation of action plans in conjunction with the CEO
Have a complete understanding of the client’s needs and transform those into interesting proposals, creating win-win situations
Generates sales opportunities and build a constantly strong growing pipeline of sales opportunities
Successfully negotiate and close on sales
Regularly review growth plans with partners, to ensure that the company is providing the appropriate level of support
Meet revenue targets
Skills and Qualifications for Business Development Manager Job
Bachelor’s degree in Business Administration, Sales or other relevant degree
3 years’ experience in Business Development, Key Account Sales Management or similar
Self-starter, able to take initiative and operate independently
Results oriented; constantly strive to achieve and surpass set targets
Solid technical understanding
Ability to work in both urban and rural are and travel within the region as required -
Sales Administrator
Duties
Provide support and supervise the sales team, and help manage the department’s sales budget.
Track and review the sales and marketing department budget on a monthly
Ensure all departmental documents are filed and archived.
Coordinate space and office organization; and manage department’s supplies and equipment.
Provide back-up support for other departments
Prepare product or service reports by collecting and analysing customer information.
Assist in administering all duties and projects that come under the responsibility of the sales department.
Handling all correspondence and organizing contacts between the sales executives and their customers.
Keeping records of sales targets and actual figures and compiling them into reports for management.
Facilitating the collected competitive information to monitor business opportunities and trends.
Compiling sales data and gathering information about potential distributors and competitors.
Requirements
Must hold a Bachelor’s Degree in a Business related field.
A Diploma in sales and marketing will be an added advantage.
Must have at least 5 years’ experience
Experience in the FMCG industry mandatory.