Operations & Marketing Job Responsibilities
You will be an integral member of the operational team in establishing procedures and protocols for efficiently operating the business and providing the best possible products and services for our customers.
In conjunction with the marketing team you will also be responsible for developing and launching marketing campaigns and promotional activations to drive sales and brand loyalty.
You will take lead in all daily operations of all the brands outlets, cost management and employee management.
Your main objective will be to ensure flawless running and operations of all facilities high levels of service and guest satisfaction while keeping operating costs within acceptable levels.
You will build and drive performance marketing analytics and provide reports & insights.
You will research and explore new tactics to find innovate ways to reach customers.
Duties of the Operations & Marketing Job
Partner with the marketing team to ensure optimal market reach and penetration;
Conduct ongoing and consistent business development to seek market growth opportunities
Coordinate the operational and logistics aspects of the business
Prepare the sales forecast and map out a plan for achieving the set targets
Establish optimal staffing requirements for operations
Lead the team in continuously engaging the customer
Introduce new product lines and new uses for existing products in the market
Lead the team in initiating and following up product performance in the market
Analyze and report brand market performance to the directors with a view to inform decision making
Ensure the functions of the team and brand are implemented and within budgeted costs. This will involve monitoring daily financial performance with view of streamlining operations
Coordinate and participate in the implementation of sales and marketing strategies
Coordinate regular operational and system audits
Operations & Marketing Job Requirements
You are a degree holder in marketing, businesses management or hotel management or have an equivalent degree
Minimum of 3 years in related consumer facing position and industry.
You should have a passion for analysis and reporting on performance metrics and thus computer literacy is a must.
You should be positive, creative, proactive, collaborative and able to lead a team with open-minded, entrepreneurial & determined to succeed mindset.
Financial aptitude will be an added advantage.
Excellent interpersonal and communication skills (both written and verbal) are required for this role.
Job Field: Sector in Administration / Secretarial , Sales / Marketing / Retail / Business Development
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Operations & Marketing
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Government Business Development Executive
Duties and Responsibilities:
Utilizing market research and create a market strategy tailored towards government institutions.
Establish and build relationships with key decision makers within government agencies and government contractors.
Responsible for seeking, identifying, qualifying, and closing new business opportunities, expanding business with current clients, and aligning all business opportunities with the company’s strategic objectives and goals.
Develops and executes sales plans and programs to ensure profitable growth, market share position and expansion of company.
Analyses and controls sales expenditures consistent with the annual business plan/budget.
Closes new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements with business operations.
Continuously improves BD processes’ customer satisfaction, gate, capture and proposal bookings/forecasting, strategic planning, etc.
Key Attributes:
Extensive knowledge of and experience selling to government agencies and contractors.
Strategic and consultative sales and account development.
Customer service skills.
Strong track record of meeting and exceeding sales goals.
Ability to build and maintain strong trustworthy relationship with customers.
Converse market knowledge.
Qualifications:
Bachelor’s Degree with at least 5 years related experience.
The candidate should also have in depth knowledge of Kenyan Government contracting, contract types and procurement processes.
MUST be a Kenyan Citizen.
Proven track record of success driving revenue through the development of long-term strategic relationships.
Demonstrated track record of structuring and managing complex negotiations to successful closure and delivery (at a 7-figure level). -
Expansion Officers
The Opportunity: The ideal candidate will support set up of new branches and operations, participate in recruitment and interviewing of CHPs, training and on boarding of the candidates and organizing the graduation activities.
The two positions will be based in Nairobi but with frequent field travels.
The specific duties and responsibilities include the following;
Set up new branches and operations;
Support in detailed mapping of sub-county and manage data entry
Working closely with the Expansion Manager, support in identifying which CUs to recruit from and prioritize them
Assist Facilities Officer/ Expansion Manager identify new branch locations.
Identify potential training venues for base training.
Recruitment and interviews;
Actively participate in mobilization and recruitment exercises, including briefing to branch teams
Support in recruitment session: pitch to candidates, manage data of tests and interviewing.
Manage data entry and sharing all database with the team responsible for recruitment.
Work closely with branch and training teams after recruitment to ensure 100% turn out for training and support in budgeting for CHP transport costs to the training venue
Training and on boarding
Be present on first two days of base training to manage candidates’ arrival and attendance.
Support in arranging a colourful and successful graduation ceremony by supporting sourcing the graduation venues and vendors, and ensuring smooth running of graduation day
Required Qualifications, Experience & attributes
Minimum of 2 years of work experience in a field based role
Undergraduate degree in business or diploma in business, management or health related areas preferred,
Experience in project management is an added advantage.
Strong mapping skills a plus.
Unimpeachable integrity.
Entrepreneurial spirit and drive for results.
Strong computer skills.
Excellent written and verbal communications skills in English and Swahili.
Passionate about field work – flexible and willing to travel 75% of the time within Kenya.
Compensation: A highly competitive salary and benefits package commensurate with experience including health insurance and bonus opportunity. The opportunity to be your best while making lives better for those in need. -
General Manager (Country Head)
Key Activities
Leader: You will recruit, motivate, and grow our Kenya team to over 70 professionals in 2017. You will be responsible for establishing and tracking KPIs with teams across 3 core verticals: sales, operations, and finance.
Business Development: You will be responsible for onboarding new partnerships and maintaining existing relationships with key distribution partners, including MNCs, finance institutions, and SMEs.
Manager: You will work directly with BioLite’s distribution network to sustainably grow sales of the BioLite HomeStove and other BioLite clean energy products. You will strategize, plan, and drive commercial projects to meet project milestones and timelines.
Reporting and Finance: Working closely with BioLite’s Global Management team, you will frequently report on country KPIs and objectives, while overseeing BioLite’s Kenya P&L and have oversight responsibility of local accounting and reporting personnel.
Policy Advocate: You will serve as BioLite’s in-country lead in our work with government officials and multilateral organizations on regulatory policy matters affecting BioLite and the clean energy sector.
Systems Builder: You will build and implement data management systems to strengthen our supply chain, support our sales force, and capture customer information from the field.
Required Qualifications & Experience
Bachelor’s degree required; MBA preferred
Relevant field experience: 10+ years of management experience, preferably working in bottom of the pyramid (BoP) markets in Kenyan rural & peri-urban areas
Fluency in English required; fluency in Kiswahili and any other local languages strongly preferred
Strong local networks: experience and relationships working with players in the Kenya BoP markets and renewable energy sector
Project management and sales: experience creating and successfully executing timelines, budgets, and forecasts
Leadership experience: proven ability to motivate and inspire
Team player and self-starter: ability to work collaboratively, but also self-managing and work well independently
Flexibility and ability to transition across a variety of roles: easily transition from a remote village to negotiating shipping logistics, to delivering a presentation at an industry conference
Strong analytical and communication skills: experience to effectively synthesize data and prepare clear, compelling and high-quality reports and presentations via Excel, PowerPoint, Word and other analytical and visual communication tools (and corresponding Google equivalents: Sheets, Slides, and Docs)
Strong work ethic; willingness to work a nontraditional work schedule
Balance: combining patience, empathy, and honesty with the assertiveness, clout and drive to see any job through to the end
Desired Experience
Experience handling supply chains and logistics in emerging markets
Experience working in a start-up environment -
Area Officer
Roles and Responsibilities
Oversee day to day operations of up to five kiosks.
Check at daily visit sales, merchandising and display.
Conduct and verify continuously proper stock management procedures.
Ensure that all cash is collected and banked.
Identify non-compliance / assure compliance of Operators with all internal policies & procedures.
Report to ROM on all stock takes in all kiosks within assigned area and also support the operations and supply chain team with information as and when needed.
Be aware of all developments on community level that might deteriorate the profit or even threaten business continuity of a kiosk.
Pro-actively suggest strategies to ROM to increase business performance.
Coach kiosk operators pro-actively on how to meet minimum standards/expectations of SKKL.
Establish good contacts and maintain the relationships with local financial institutions, groups, schools, hospitals and other potential institutional clients.
Successfully support in driving sales and business development.
Educational and Professional Requirements
Diploma / Degree in Business management or business related courses.
2 years sales experience in similar business.
Ability to communicate effectively, both in writing and verbally, in English and Swahili.
Proficient with standard office software (incl. MS Word and MS Excel or equivalent).
Should be conversant with the cultures of Narok, Machakos and Kajiado County
Rider’s license. -
General Manager Assistant Graphics Designer Sales / Customer Relations Marketing Assistant
General Manager Assistant Job Responsibilities
They shall ensure that all the stores are performing well, that customers are satisfied, and that subordinates are productive.
They also are responsible for selecting, training, and coaching staff members.
He or She must posses Team leadership skills, integrity and accountability.
They shall liaise with the Customer Relations Assistant to resolve any customer problems and handle customer complaints.
They shall liaise with the Marketing Manager to ensure that all outlets meet the set sales targets, plan store sales strategies, analyse sales data, and work to expand sales.
They shall work with the Accounts department to oversee the payroll
They will also steer head and plan store layout and displays to simplify customer shopping and promote products.
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General Manager
Location: Kisumu
Jobs Role
The Regional General Manager’s role is for the independent ambitious generalist. A Regional General Manager sits overs Sales, Marketing, Operations, and Finance, with city wide KPIs, Budget and P&L. Regional General Manager reports directly to the CEO and is responsible for all Investor Reports concerning the city.
General Manager Job Responsibilities
General Customer Acquisition
Have full ownership of the business development vertical in Kisumu. Close deals, manage a budget, lead business marketing activities, scale strategy locally, and build/ lead a team.
Own and lead overarching customer acquisition strategy.
Manage deal pipeline and source new potential business deals by contacting potential partners; discovering and exploring opportunities.
Help develop and improve products and services by researching industry competitors, publications, and announcements.
Support marketing activities for the company including golf tournaments, mall promotions, networking drinks, door to door sales, business fairs, etc.
Spearhead B2C marketing strategies and coordinate actions to influence the market.
Manage Partnership Proposals and maintain the timelines for the proposal drafting process.
Communicate new product developments to clients and prospective clients.
Business Clients
Strategize and lead all business client acquisition activities. Take full ownership and responsibility of finding, negotiating, and closing business deals in Kisumu.
Develop strategy for acquiring traditional business clients in Kisumu.
Lead all Business Client acquisitions. Bring in the expansion team to negotiations only on very unique cases.
Follow up on all business leads which come into the company and set up meetings.
Oversee and carry out all business client acquisition activities.
Plan and prepare business presentations and proposals.
Partner (Rider & Driver) Recruitment
Requires strong interpersonal skills and a social personality. This person will be responsible for managing the rider operations in the city as well as acquisition, including field prospecting to meet and engage new riders/drivers.
Sourcing, recruiting, onboarding and training of partners on to the platform.
Work side-by-side with the operations team to maintain an adequate number of online riders/drivers in Kisumu.
Maintain onboarding pipeline and database of all riders/drivers and contracts.
Gathering key rider documentation and requirements in line with the company’s signup policies.
Following up on inquiries and referrals from riders/drivers.
Operations and Dispatch Management
Responsible for dispatch and monitoring of orders real time and resolving issues in a timely manner to ensure optimal customer experience.
Continual training and support for existing riders on the company platform.
Monitoring standards and customer service levels, ensuring partners represent the brand well.
Monitoring partner metrics including daily and monthly targets set by management.
Identifying key partner issues and offering creative and effective solutions in a timely manner.
Branch management and expansion.
Any other duty that may be assigned by CEO or senior management
KPI reporting and line management
Responsible for monthly reporting, setting and meeting Profit & Loss targets and qualitative objectives, as well as ad-hoc requests to Nairobi HQ.
Performance evaluation and management of Kisumu Business Development and Operations colleagues.
Daily monitoring and recording of targets set by management.
Investor reporting on all Kisumu initiatives, metrics, and costs.
Management of city team: Operations, Sales, Marketing.
Qualifications for the General Manager Job
Bachelor Degree in Business, Sales, or Economics. Masters or MBA strongly preferred
Advance knowledge in Google Suite and preparing presentations
Demonstrated success in negotiating, cultivating and growing partnerships across all levels and sectors, problem solving and issue resolution.
7+ year’s management experience in Logistics, e-commerce, entrepreneurial or related industry.
Cross-functional team management and successful KPI performance viewed favorably.
Outstanding communication skills, oral and written, technical and non-technical.
Excellent team player with strong leadership capability.
Clear knowledge of Kisumu and its environment.
Must be comfortable in fast-paced, deadline-driven environment.
Compensation: Salary will be based on experience. -
Business Manager
Responsibilities for the Business Manager Job
Strategy Formulation and Execution
In collaboration with Cytonn Technologies leadership formulate the overall strategy
Develop and manage an execution plan for strategy implementation
Identify and map resources for strategy execution
Identify and implement technology solutions for the Cytonn group
Business Development
Identify local and global market opportunities for Cytonn Technologies products and solutions with the aim of securing short, medium and long term profitable business
Develop partnerships for business growth locally and globally
Build, manage and maintain a substantial pipeline and ensure that all pipeline activity is accurately documented
Develop a marketing strategy and provide leadership for all Cytonn Technologies marketing efforts including generation of marketing material
Periodically conduct market surveillance to identify market trends, client needs and align to CT solutions and products
Develop comprehensive knowledge of the customer and market needs such as customer experience expectations and work with all teams to ensure successful product sales
Grow Cytonn Technologies into a market leader while maintaining a strong competitive edge
Personnel Management
Identify talent to grow Cytonn Technologies portfolio and revenue streams.
Advise senior management on staffing needs and gaps
Manage and motivate Cytonn Technologies staff ensuring they add value to their respective roles
Develop a plan for sustainable capacity development in line with Cytonn’s ambition to nurture young talent
Operations Management
Oversee the day to day operations of Cytonn Technologies
Oversee client relationships and ensure quality delivery of products, solutions and support
Create and oversee approved budget(s) ensuring efficient and cost effective operations
Prepare and present relevant reports on the status of CT to the leadership
Business Manager Job Qualifications
B+ and above in KCSE (or equivalent) with good grades in languages
A bachelor’s degree in marketing, business administration, information & technology or related fields is essential with a minimum of second class honors upper division
Experience in managing teams and working with senior level executives
A proven track record in management and implementation of successful growth initiatives
Superior communication (oral and written) and presentation skillsAt least 6 years work experience 3 of which must be in a similar position -
General Manager Corporate Sales Manager Warehouse Clerk Sales Manager
Responsibilities for the General Manager Job
Coordinate, manage and monitor the running of all departments in the organization.
Ensure proper reports are given, plan for weekly departmental meetings and oversee general report review of the HODs monthly.
Ensure the running of the company vehicles and equipment are all up to date and being utilized for productivity, request for reports from the main supervisor for Fleet manager, HQ team, warehouse team and analyse the reports to advice on better utilization methods.
Review financial statements and data with the HOD to check the plan.
Plan effective strategies for the financial well-being of the company.
Supervises the accounts team on the current work being done and controls the stock and inventory team by supervising and reviewing their reports and action plan given for the year.
Approve all internal and external communication before shared to the staff.
Monitor, manage and improve the efficiency of support services and facilitate coordination and communication between support functions.
Reviewing the company’s marketing strategy and creating a suitable budget plan..
Oversee the review of the company’s progress, achieved goals and liase with top management to assist in developing better strategic plans for operational activity.
Oversee the maximizing of the support services to improve the company’s productivity.
Review all contracts for the service providers, ensure that standard procedures are followed when third parties are hired to offer products or services to the
Review will be done in three months, any assistance required kindly don’t hesitate to ask.
Any other duties as instructed by management
General Manager Job Requirements
Bachelor’s Degree in Business Management
5 – 10 years senior-leadership experience supervising seasoned staff
Must have a good understanding of the footwear industry
Strong relationship builder and communicator
Analytical and decisive decision maker with the ability to prioritize and communicate to staff key objectives and tactics necessary to achieve organizational goals.
Deep experience in program budgeting and fiscal management.
Proven track record of successful implementation of programs
Good customer service and public relations skills
Result oriented and be able to execute and develop marketing strategic plans
Good communication skills
Should be goal oriented and have a proven track of leadership
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Business Development Supervisor Auditor Internal Auditor
Experience & Personal Attributes Required for the Job
Must have the ability to evaluate business opportunities with partners and potential customers and negotiate with other departments to implement marketing initiatives.
Must be able to forge and keep close relationships with existing clients
Should be familiar with a variety of the field concepts, practices and procedures.
Must have real extensive experience in planning and people management skills.
Wide degree of creativity and attitude is expected
Business Development Supervisor Job Qualifications
Must have a minimum degree/Diploma in Sales and Marketing or any other related fields with at least 5-7 years of experience in the same field.
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