Job Field: Sector in Administration / Secretarial , Customer Care
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Eligibility Representative
Responsibilities: Delivers administrative duties and other Business services in Eligibility. Implements and maintains eligibility for benefits. Implements, updates and maintains automated, direct connect and manual Eligibility data. Interacts with internal & external clients and vendors to resolve issue. Generates reports from the system, identifies and resolves discrepancies. Identifies and recommends process improvement opportunities in the…
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Front Desk Agent
Job Description First impressions are everything! As a Front Desk Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us. What is in it for you: Employee benefit card offering discounted rates at Accor worldwide Learning programs through our…
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Customer Experience Officer – Front Office Telesales Agents – Cold Calling and Lead follow-up Customer Experience Officer – Contact Centre
Job Ref. No. JAML027 Role Purpose The role holder will serve as the primary point of contact for visitors, clients, and employees, playing a critical role in shaping the overall customer experience. This position is essential in fostering a positive and welcoming environment across all touchpoints, ensuring that every interaction reflects the company’s core values…
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Front Desk Agent
Job Summary The candidate will be responsible for handling the Club’s front office operations, receiving guests, handling enquiries, managing the switchboard, and handling payments in a timely manner, per the established procedures Duties and Responsibilities Greet and welcome members/ guests in a professional and friendly manner Provide basic and accurate information to members and guests…
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Customer Experience Officer – Westlands
Qualifications/Requirements Diploma in Front Office Administration/Business Administration/ Health records or an equivalent qualification At least two (2) years working in a service oriented industry Basic accounting skills Computer proficient Customer service oriented If you match the above qualifications, send your CV, cover letter and copies of your professional and academic certificates to EQAKikuyu.recruitment@equityafia.co.ke, quoting the position…
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Receptionist
Role Objective Our client in Hospitality is seeking to hire a receptionist who will be the first point of contact, providing professional and support services to ensure smooth office operations. Core Duties and Responsibilities Providing excellent customer service to all clients, both internal and external, with an emphasis on courtesy and professionalism Ability to deal…
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Guest Relations Supervisor
Description The incumbent in the position is responsible for Supervising the Guest Relation Section and providing the highest professional services in accordance with Kempinski’s policies, procedures and service standards. They also act as a representative of the hotel management and handle all guest relation matters brought to their attention, to the satisfaction of the guest.…
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Clearance Administrator
Description Clearance & Brokerage Operations; Brokerage Admin Services; Clearance Customer Service; Cage Handling; Export Controls; Customer Services; Clearance Regulatory; Clearance Admin Inbound/ Outbound; Clearance Admin; Customer Service Responsible for the completion of defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards. Identifies anomalies as they arise and…
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Customer Care Centre Agent-Portfolio Management & Invoicing
Duties & Responsibilities Preferred & backup agents for Top Customers in East Africa. Be the single point of contact for all customers Monitoring of backorder reports, and working with Supply Chain to ensure customer CLO is achieved Drive uptake and adoption of digitization objectives with Internal & External customers. Support the sales manager, channel manager…
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Test Day Delivery Officer
Role Purpose The purpose of this role is to ensure effective and efficient delivery of Exams. To manage Venue Supervisor engagement, relationship, and performance. To co-ordinate and manage any risk or issue resolution, including co-ordination of customer communication directly or through customer services. To be point of contact for Venues/Venue Supervisors on the day. This…