Jobs Kenya

Job Experience: Experience of

  • Senior Helpdesk Technician

    Senior Helpdesk Technician

    Job Overview/Summary:

    The Senior Service Desk Technician is the first point of contact for the users who contact IRC Service Desk while providing the highest level of customer service. In a senior position, the technician is expected to work according to his expertise in complex situations, demonstrating all his knowledge. and work on implementing various projects and process improvements. They escalate unresolved problems/issues/requests to the proper tier 2 and 3 support team. The role demands a strong commitment to providing excellent support and ensuring high customer satisfaction.

    Major Responsibilities: 
    Customer Service and Communication

    Able to effectively convey technical terms and IRC IT policies to end users in a user-friendly manner.
    Deliver outstanding customer service at every level of the organization.
    Provide technical advice and mentorship on issues involving user problems.
    Tackle problems by identifying and performing root cause analysis using established processes and procedures.

    Technical Skills

    Manage, configure, and assist with end-user devices, ensuring uninterrupted operation and timely resolution of issues.
    Coordinate the implementation, installation, maintenance, and support of End User Infrastructure.
    Support equipment, software, and connectivity for Windows workstations, PDAs, PCs, Macintosh, printers, LAN, AV, video conferencing, and telephones.
    Implement known solutions to software and hardware problems and perform fixes
    Offer Level 2 assistance to users via phone and in person, identifying problems, providing instructions, and resolving issues
    Assist in the evaluation of new technologies and propose innovative solutions to meet business needs.

    Administrative Tasks & Record Keeping

    Build and verify knowledgebase articles and user documentation.
    Monitor the assigned queue(s) in the ServiceNow ticket system; run reports and analyze trends, common complaints and problems.
    Log real-time written journal entries documenting actions taken on all ticket requests.
    Prioritize ticket resolution, queue management, scheduling, and resource planning in coordination with Service Desk Manager.
    Investigate and coordinate the resolution of potential and actual service problems, ensuring incidents and requests are handled within SLA in a professional, efficient, and knowledgeable manner.
    Monitor and analyze service request/incident trends, anticipating potential problems for proactive resolution in ServiceNow and providing reports as requested.

    Mentoring

    Mentor and supervise less-experienced staff, encouraging their technical development
    Offer regular statistical and performance feedback and mentoring to team members.
    Participate in Performance Management Reviews and report any problematic issues.

    Key Working Relationships: 

    Position Reports to:Service Desk Team lead 
    Position directly supervises:Junior Techs 
    Other Internal and/or external contacts: 
    The technician will work independently and in a team setting is on daily bases. They will interact with vendors    as needed. 
    Internal: Team Leads, Technicians, System Engineer, Desktop Engineer, Network Engineers, Knowledgebase Manager
    External:Vendors: Phone vendor, Printer Vendor, MAC support, Microsoft Support, and other as needed.

    Job Requirements: 

    Education:College degree or equivalent certification

    Work Experience:  

    Internal:Team Leads, Technicians, System Engineer, Desktop Engineer, Network Engineers, Knowledgebase Manager
    External:Vendors: Phone vendor, Printer Vendor, MAC support, Microsoft Support, and others as needed.
    Certificates or Licenses: A+ Certification, SCCM, ITIL

    Apply via :

    careers.rescue.org

  • Electric Rider – Liquor Delivery Golf Club Manager

    A reputable client in the liquor distribution sector is looking for a dependable and customer-oriented Electric Rider to handle timely deliveries of liquor orders. If you are passionate about providing excellent service and have the skills to navigate routes efficiently, this role is perfect for you.

    Key Responsibilities:

    Deliver liquor orders accurately and efficiently using an electric bike.
    Provide professional and courteous customer service during deliveries.
    Handle products with care to ensure they reach customers in perfect condition.
    Adhere to traffic rules and the company’s delivery policies.
    Maintain delivery records, including payments and receipts, as required by the client.
    Conduct regular checks and basic maintenance of the electric bike.

    Qualifications:

    Previous experience as a delivery rider.
    A valid rider’s license is required.
    Knowledge of Nairobi delivery routes.
    Good communication and interpersonal skills.
    Excellent customer service skills.
    Physically fit and comfortable operating an electric bike.
    Ability to work flexible schedules, including evenings and weekends.

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Teacher of English Marketing Coordinators Self-Employed LAMDA Teacher

    We are looking for an enthusiastic and energetic Teacher of English to join one of Kenya’s leading schools. Located in wonderful countryside setting approximately 20 kilometers from Nairobi, Peponi School is renowned for its excellence in education and nurturing environment. Serving a diverse community of over 300 students aged 11 to 18 from both local and expatriate families, the school is celebrated for its holistic approach, combining academic rigour with a strong, child-centred ethos. Peponi School prepares its pupils for entry into prestigious universities worldwide. With most pupils boarding, the school fosters a close-knit community characterised by family-style relationships between staff and pupils, creating a warm and supportive environment.

    The school’s vision is to be “among the very best schools in East Africa”, and our continued substantial investment in premises and resources underlines the Board’s commitment to this goal.
    Our English Department is thriving and has consistently recorded high performance. In addition to achieving great success at IGCSE and A Level, the department runs a rich and varied co-curricular programme that ensures that English language skills and an appreciation of English literature are embedded throughout the school.
    We are now seeking an exceptional Teacher of English who is truly enthusiastic about their teaching. An excellent and proven track record of teaching both English Language and English Literature courses up to

    IGCSE is desirable; A Level experience is also advantageous but not necessary.

    You must be forward-thinking, imaginative and keen to regard this as an exciting opportunity for further career development. What we really want is someone who can genuinely excite and inspire our pupils, someone who is passionate about English language and literature, and someone who will go the extra mile to ignite those passions in the pupils and help them go further than they ever dreamed they could. You must be able to support each individual’s growth and development, encouraging them to achieve and be the best they can be. Experience in the independent sector will be an added advantage.

    In return, we offer the chance to enjoy great job satisfaction and achieve a better quality of life in a wonderful location.

    go to method of application »

    Use the emails(s) below to apply If you’re excited by the sound of all this, please download the Application Form from the school website, www.peponischool.org

    Apply via :

  • Sales & Operations Field Associate, Group Sales & Operations Strategy Manager, Group

    Position Description

    The Sales & Operations Field Associate is responsible for maintaining strong continuity between field operations and the Global team. Reporting to the Group Director of Sales Operations, this role supports operational consistency, communication, and feedback between field teams and d.light’s offices. This individual will help monitor field activities, address operational challenges, and support the infrastructure within the framework of global-led strategies and initiatives. The ideal candidate is organized, proactive, and committed to facilitating a seamless operational flow across various teams.

    Roles & Responsibilities

    Daily Field Operations Support

    Field Operations Coordination: Work closely with field teams to ensure global strategies and initiatives are on track, coordinating schedules, resource needs, and troubleshooting operational issues as they arise.
    Stock Readiness: Ensure stock, equipment, and resources are in place and available to field teams, addressing any gaps or shortages quickly to maintain operational momentum.
    SEP Support: Maintain regular communication with SEPs to understand field conditions, resource needs, and logistical concerns, escalating challenges as needed.

    Operational Troubleshooting & Escalation

    Issue Identification and Resolution: Identify and address common obstacles that hinder field productivity, coordinating with relevant teams to ensure smooth operations.
    Rapid Response Coordination: Serve as a key point of contact for on-the-ground issues, relaying urgent concerns back to headquarters and coordinating prompt solutions to minimize disruptions.
    Feedback Loop Facilitation: Establish and maintain regular touchpoints with field staff, collecting their feedback on operational efficiency, and sharing insights with the Group Director of Sales Operations for ongoing improvement.

    Communication & Feedback Loop

    Regular Updates and Reporting: Keep field teams updated with important announcements, procedural changes, and best practices to ensure alignment with headquarters.
    Feedback Collection & Relay: Collect insights and feedback from field staff on operational processes, infrastructure, and resource needs, ensuring field perspectives inform management decisions.
    Information Sharing Across Teams: Work with different teams to circulate operational updates and ensure field learnings and best practices are shared across regions and functions.

    Support for Infrastructure & Process Optimization

    On-the-Ground Process Checks: Conduct regular site visits to assess adherence to operational standards and provide support as necessary.
    Operational Improvements: Help identify areas for process enhancements, infrastructure adjustments, or resource improvements, working closely with the Group Director of Sales Operations to implement changes that improve efficiency and support growth.
    Training Support for Field Staff: Assist in organizing and delivering training materials and sessions for field teams on operational protocols and best practices.

    Collaboration on Strategic Initiatives

    Assist with Product Roll outs: Support field teams during key product launches, ensuring all resources and guidance are in place for a successful route to market.
    SEP Retention Initiatives: Work with the Group Director of Sales Operations to implement initiatives that drive SEP engagement, satisfaction, and retention, fostering a motivated and reliable field team.
    Feedback for Tech & Process Improvements: Gather firsthand insights from the field to support the development and implementation of tech solutions and process improvements that streamline day-to-day operations.

    ​Requirements

    KPIs

    Consistent support for field teams with minimal operational disruptions and high satisfaction.
    Effective communication and feedback loops between field teams and headquarters, enabling actionable insights.
    Timely resolution of operational issues and proactive identification of areas for improvement.
    Reliable support for strategic initiatives, such as product launches and SEP retention programs.

    Desired Skills and Experience

    Strong organizational and problem-solving skills, with a proactive approach to managing daily operational tasks.
    Excellent interpersonal and communication skills to build effective relationships with field teams and headquarters.
    Ability to work effectively in a dynamic environment, handling daily operational needs with flexibility and resilience.
    Enthusiasm for supporting and empowering field staff, with a commitment to maintaining a smooth, feedback-driven operational environment.

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Global Technology Officer (LAC)

    Team and Job Purpose

    To provide technical support for Centre staff across the globe.
    As a member of the Centre Technology support team, the role holder will be responsible to deliver core user focused IT services to Centre staff globally.

    Principle Accountabilities

    Provide comprehensive end-user support to Global Centre staff working outside the London office, ensuring the effective operation of laptops, mobile devices, applications, and productivity tools.
    Establish and manage strong networked relationships between country offices and Global IT teams, fostering collaboration and partnerships.
    Ensure the secure and efficient delivery of IT services across country offices and technology hubs, adhering to IT controls as defined in the Country Office Operating Model.
    Support country office IT staff by providing guidance, tools, and resources necessary to uphold IT standards and resolve common issues.

    Experience and Skills

    Experience in providing end-user IT support, including troubleshooting hardware and software issues with strong knowledge and experience of Windows operating systems, Microsoft Office 365; including Teams, SharePoint, and OneDrive.
    Strong problem-solving and troubleshooting abilities with a focus on user satisfaction delivered with empathy and patience in understanding and addressing user concerns.
    Excellent communication skills, both written and verbal, for effective collaboration with diverse teams and customers.
    Experience in managing user accounts and permissions in a Windows Active Directory and Azure environments.
    Experience of current IT Service Management methodologies such as ITIL processes, ideally with certifications in ITIL and Microsoft technologies. 
    Ability to work independently and manage time effectively while handling multiple priorities.
    Experience in developing and documenting IT processes and standard operating procedures.
    Experience of secure and efficient delivery of IT services across country offices and technology hubs, adhering to IT controls as defined in the Country Office Operating Model.

    Education and Qualifications 

    Essential

    Bachelor’s Degree in Computer Science, Information Technology, or a related field: Equivalent experience may be considered in lieu of formal educational qualifications.

    Desirable

    Relevant Certifications (optional but preferred): Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or ITIL Foundation can be advantageous for the candidate

    Apply via :

    kenya.savethechildren.net

  • Human Resources Intern Human Resources Assistant

    The HR Intern will support the HR team with administrative and operational tasks while gaining practical experience in various human resources functions. This role provides exposure trecruitment, employee engagement, compliance, and HR projects.

    Key Responsibilities:

    Recruitment Support:

    Assist with posting job openings and screening resumes.
    Schedule interviews and coordinate communication with candidates.

    Onboarding and Orientation:

    Prepare onboarding materials and assist in the orientation process for new hires.
    Maintain an updated onboarding checklist.

    HR Administration:

    Organize and maintain employee records and filing systems.
    Support in updating HR policies and handbooks.

    Employee Engagement:

    Assist in promoting employee engagement.
    Prepare communication materials such as Memos, Notices.

    Compliance:

    Ensure HR documentation complies with regulatory requirements.
    Assist with audits of employee files and records.

    Other Support:

    Participate in HR projects such as policy reviews, process improvements, and system implementations.
    Provide general administrative support tthe HR team.

    Qualifications and Skills:

    completed a degree/diploma in Human Resource Management, Business Administration, or a related field.
    Basic knowledge of HR functions and labor laws is an advantage.
    Strong organizational and multitasking skills.
    Excellent verbal and written communication skills.
    Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

    Learning Opportunities:

    Gain hands-on experience in HR operations and consulting projects.
    Exposure tdiverse HR functions, including recruitment, compliance, and employee relations.
    Networking opportunities with experienced HR professionals.

    go to method of application »

    Use the link(s) below to apply on company website.  

    Apply via :

  • Electric Rider – Liquor Delivery

    A reputable client in the liquor distribution sector is looking for a dependable and customer-oriented Electric Rider to handle timely deliveries of liquor orders. If you are passionate about providing excellent service and have the skills to navigate routes efficiently, this role is perfect for you.

    Key Responsibilities:

    Deliver liquor orders accurately and efficiently using an electric bike.
    Provide professional and courteous customer service during deliveries.
    Handle products with care to ensure they reach customers in perfect condition.
    Adhere to traffic rules and the company’s delivery policies.
    Maintain delivery records, including payments and receipts, as required by the client.
    Conduct regular checks and basic maintenance of the electric bike.

    Qualifications:

    Previous experience as a delivery rider.
    A valid rider’s license is required.
    Knowledge of Nairobi delivery routes.
    Good communication and interpersonal skills.
    Excellent customer service skills.
    Physically fit and comfortable operating an electric bike.
    Ability to work flexible schedules, including evenings and weekends.

    Apply via :

    www.linkedin.com

  • Property Consultant

    Role Description

    This is a full-time on-site role for a Sales Consultant at VAAL Real Estate Kenya located in Nairobi County, Kenya. The Consultant will be responsible for tasks related to sales, customer service, training, and communication on a day-to-day basis.

    Qualifications

    Interpersonal Skills, Communication, and Customer Service
    Sales and Training skills
    Strong ability to communicate effectively with clients
    Proven track record in sales and customer relationship management
    Experience in the real estate industry is a plus
    Bachelor’s degree in Business Administration or related field

    Apply via :

    www.linkedin.com

  • Chief Scientific Officer

    Science Leadership and Scientific Strategic Development

    Lead the development of a comprehensive programmes strategy in consultation with the TBI Stony Brook and Kenya leadership in proactively generating, identifying and pursuing opportunities in priority areas for TBI’s scientific mission.
    Create and implement best practice vision, strategy, policies, processes and procedures to support scientists and scholars who make use of TBI’s campuses, facilities and resources.
    Engage with scientists on scientific and technological advances, oversight research and analysis across the core disciplines at TBI and in news areas of scholarship as they develop.
    Support regular communication around science at TBI with key partners/stakeholders.

     Partnerships and Collaboration, Grant, Collections and Project Oversight

    Lead and proactively develop and support both existing and new partnerships, projects and grants at TBI through building beneficial relationships with the institute’s scientific partners and stakeholders.
    Support and engage with the Country Director and Kenyan leadership to build and diversify the science, science support and funding, including identifying new areas for science and research funding and resource mobilisation.
    Actively build networks with a range of scientists and scholars at all levels in Kenya, regionally and internationally and help identify new partners or collaborations in consultation with the Country Director and executive leadership in Kenya.
    Steward, deepen and ensure that existing relationships with science teams, projects and key national partners, including the National Museums of Kenya, are maintained.
    Represent TBI ably and articulately in scientific forums, both locally and internationally and through specific, bespoke visits to key institutional partnerships, conferences and scientific meetings/gatherings.
    Oversee the stewardship and collections management in liaison with the collections staff and NMK. Develop and implement best practices around collections management and access, including databasing and access protocols.

    Science Team Leadership and Management

    The CSO will lead the core science team in providing support, guidance and implementation of key science parameters for all TBI scientists and scholars in Kenya and regionally as new scientific partnerships develop.
    Actively supervise and ensure implementation of programs, activities, planning and performance around research and research support for scientists.
    Build and engage in collaborations with the range of TBI Stakeholders to ensure that science and research are supported across the organisation.
    Provide day-to-day scientific management and leadership for the core team in compliance, collections management and field research staff to ensure productivity, staff training and development and performance management/reviews. 
    Serve as a first point for technical advice and liaison to the team and to the executive leadership in Kenya, and actively build and maintain networks to improve aspects of TBI’s scientific performance.
    Provide regular support, team-building and motivation through training, discussion of science and discoveries for the research teams on the campuses and in Nairobi.
    Support the Country Director in compiling and communication around science to the TBI.
    Kenya Board, national stakeholders including the National Commission for Science, Technology and Innovation (NACOSTI) and the National Museums of Kenya (NMK), as well as other international partners where relevant.
    Work closely with the leadership team in Kenya to ensure development and implementation of standards and policies on risk management related to research across TBI science activities and partnerships.

    ESSENTIAL QUALIFICATIONS AND EXPERIENCE

    The Chief Scientific Officer will be a driven, talented and highly motivated person who has the following skills and qualifications:
    A Doctoral-level degree, such as a Doctor of Philosophy (Ph.D.) or equivalent in relevant scientific areas including palaeontology, human evolution, geosciences, evolutionary biology.
    Experience of working directly in research, research management and public or private sector research, including managing grants and projects with international donors.
    A robust track record of research and scientific scholarship including in authoring and co-authoring of publications, serving as reviewer and grant writing.
    Clear knowledge of scientific programme development and implementation, training and field-based research experience.
    Experience in leading, managing and supervising complex teams, fieldwork in remote areas and working directly with students and scientists.
    Ability to work with a range of cultures, in a multi-cultural setting and across timezones.
    Experience in training and building capacity for researchers and students, especially in the African region.
    Proven ability to work with a senior leadership team and manage communications, budgets and performance with mobile, distributed teams and partners.
    Experience in building relationships in the sciences, including with international and regional partners, and a broad range of stakeholders.
    Knowledge of scientific methods, relevant statistics, analytical and computational skills.
    Understanding and sensitivity to developing research and science in remote settings, especially in collaboration with local communities and national partners.

    Interested and qualified candidates should send their application with a copy of their CV to info@echelonhc.com before 15th December 2024.

    Apply via :

    info@echelonhc.com