Jobs Kenya

Job Experience: Experience of

  • Global Risk Advisor

    The Opportunity

    Plan International is seeking a highly skilled Global Risk Advisor to join our Risk Team within the Governance, Legal, Assurance & Risk Group at our Global Hub. The Global Risk Advisor will provide expert advice, support, and representation for the Risk Management function, with a particular focus on advising and assisting Plan’s Regional and Country Offices, as well as their management teams, to ensure robust risk management across Plan International, Inc., its Members, and subsidiaries. This pivotal role will involve working collaboratively with teams worldwide, promoting a culture of shared responsibility for risk, and overseeing the management of incident reporting and related systems. The Global Risk Advisor will also manage specific projects, budget for key activities, and contribute to maintaining a strong global risk framework.

    About you 

    The ideal candidate will have experience in senior risk management roles within international organizations, offering expert advice on a wide range of risk issues.
    You will possess strong problem-solving abilities, as well as the ability to develop efficient, user-friendly risk systems and processes.
    The role requires excellent drafting, analytical, and strategic thinking skills, with the ability to build relationships across various levels of the organization.
    You should be self-motivated, highly organized, and able to prioritize competing demands effectively. 
    Fluency in English at a business level is required.

    Apply via :

    al.org

  • Client Relationship Account Manager IPMI General Manager – Health Business & Innovation

    Job Description

    The Old Mutual Group have an exciting opportunity for an IPMI Client Relationship Account Manager. In this role you’ll drive the retention of a multi segment book of business through an assigned portfolio of Intermediaries and Group Secretaries, building relationships, retaining business, and helping to drive portfolio growth. If you have strong relationship skills within a sales/account management setting as well as the drive to achieve great results, we’d love to hear from you.

    Key Deliverables:

    Manage renewals ensuring SME groups are contacted before renewal, identifying opportunities to cross-sell/upsell and providing all information to ensure retention.
    Portfolio management and intermediary relationship management: Encourage further growth of broker book.
    Keep abreast of developments to team processes, international products, protocols, and competitor information and ensure the relevant information is cascaded throughout the broker channel and their feedback is shared with the appropriate departments to drive product and service developments.
    Collaborate pro-actively with internal teams, including Marketing, Global Client Services, Commercial and Underwriting etc. to ensure that the customer journey is streamlined, and we act as “one business”.
    Contribute to the preparation of the team’s monthly report by recording latest wins, conversion rates, status of outstanding quotes and progress against target and regional insights and opportunity recognition through Salesforce.
    Keep abreast of developments to both international product offerings (e.g. benefit revisions, rule changes) and new protocols (e.g. eligibility).

     

    Manages a small to medium-sized team of advisors to develop, maintain, and leverage relationships with prospective and existing clients to stimulate and manage demand for financial products and services.

    Responsibilities

    Leadership and Direction

    Communicate the local action plan; explain how this relates to the function’s strategy and action plan and to the broader organization’s mission and vision; motivate people to achieve local business goals.

    Customer Relationship Management / Account Management

    Develop and implement a relationship management plan for existing customer accounts to identify and build relationships with relevant decision-makers and influencers within the customer organization and to enable effective two-way flow of information and resolution of issues. Collect feedback from identified customers or customer segments to ensure their needs are met, providing themes, summary analyses, and recommendations for changes based on customer input.

    Sell Customer Propositions

    Use personal expertise to identify the complex standard products and/or services offered by the organization that meet the customer’s needs, together with quantities and product configurations. Present these to the customer with a clear rationale and at standard commercial terms, referring to senior colleagues where necessary to ask for concessions (e.g., price reduction) that gain the customer’s agreement.

    Sales Opportunities Creation

    Identify potential customers by obtaining information, referrals, and recommendations from existing customers and other contacts and/or through participation in trade shows and conferences.

    Performance Management

    Respond to personal objectives and use performance management systems to improve personal performance; or monitor the performance of the team, allocate work and review completion, take appropriate corrective action to ensure timeliness and quality, and contribute to formal individual performance management and appraisal.

    Operations Management

    Provide operational support services and sometimes act as first-line supervisor of a transactional operations area. Involves using existing systems and protocols.

    Promoting Customer Focus

    Assist with the development of internal communications and work collaboratively with colleagues to build strong external customer relationships and meet customer needs.

    Key Account Management

    Deliver specialized support and service for new and existing accounts in line with organizational policies and procedures. Respond to complex customer inquiries while helping senior colleagues manage and maintain customer relationships.

    Customer Relationship Development / Prospecting

    Develop and implement a customer contact plan to communicate product launches and engage the potential customers in relevant sales campaigns to build new relationships. Act as first point of contact for customer queries and complaints and resolve them, referring complex issues to others and ensuring that the customer receives an appropriate response.

    Budgeting

    Track budgets and report variances to more senior colleagues.

    Organizational Capability Building

    Provide coaching to team members to develop their skills.

    Skills

    Building Trust, Change Management, Client Needs Assessments, Commercial Acumen, Consultative Selling, Customer-Focused, Customer Service, Customer Understanding, Direct Selling, Executing Plans, Identifying Customer Needs, Identifying Sales Opportunities, Sales Software, Strengthening Customer Relationships, Upselling

    Competencies

    Builds Networks
    Business Insight
    Collaborates
    Communicates Effectively
    Customer Focus
    Demonstrates Self-Awarenes
    Develops Talent
    Drives Results

    Education

    Bachelor Of Business Studies

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    Use the link(s) below to apply on company website.  

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  • Teacher-Coach Science

    Role Summary:
    Teachers who are not only outstanding in their craft but also expert as coaches and developers of other teachers, are vital in building teaching capacity within the network. Teacher Coaches are based in one Academy but work across the network to develop quality and network consistency. They have a focus on building the capacity of others, working in a sustainable way.

    Key Responsibilities:

    How does the role look and feel in practice?

    The Teacher-Coach is predominantly classroom rather than office-based, perhaps spending 50-75% of the working week working alongside teachers in supporting their teaching. The coach organises work in partnership with the Academies, with the Head of Academy/Dean of Studies/Principal or their designate, for example a Head of Department or a Programme Leader. He/she works in Academies for blocks of continuous time, for example throughout a unit of inquiry or series of lessons; and the coach keeps in touch with teachers/faculty teams between visits.

    The Teacher Coach:

    Improves the quality of teaching, learning and support for students in their respective areas of responsibility across the network;
    Achieves these improvements by modelling, coaching, mentoring and developing Professional Learning Communities (PLCs) of common interest groups across the network;
    Supports the ongoing implementation and development of Aga Khan Academies aligned curriculum;
    Supports the quality of teachers’ planning and differentiation to personalise the learning of each student;
    Develops the use of data in tracking students’ performance and prompting early and suitable interventions;
    Supports the development of the Units of Inquiry, customised to meet the vision of the Aga Khan Academies through the Aga Khan Curricular Strands (visit https://www.agakhanacademies.org/general/aga-khan-curricular-strands for more information);
    Supports the Academies’ preparations for the IB’s evaluation and quality assurance visits;
    Builds capacity in the faculty to ensure improvements are sustainable;
    Supports students by helping to develop a culture of success and achievement in partnership with the Academy’s faculty and staff;
    Contributes to the strategic planning for teachers’ professional development across the network with respect to their discipline or specific area of expertise; and
    Plays a full part in the lives of the Academies while on campus.

    The requirements

    Qualifications and Experience:

    Bachelor’s Degree in Education or Science from an accredited university, with successful IB experience;
    Master’s degree in Science, Education, Educational Leadership, or a related area is preferred;
    Qualified Teacher Status;
    Candidates currently in Kenya will require TSC registration;
    A proven record of success as a MYP and/or DP teacher and a detailed understanding of the implementation of the relevant programmes;
    Proven successes as a teacher coach;
    An ability to work in partnership with Academy teams, building on their strengths to support their work in raising achievement of students;
    An ability to use technology in an integrated way to promote students’ learning;
    Intercultural appreciation of the work of teachers and support staff in the contexts of the Academies;
    An ability to bring the best out of teachers and to effect sustainable improvements in teaching quality;
    An understanding of students and what motivates them through their learning;
    Leadership experience in a school, at subject, phase, grade or programme level;
    A strong conceptual understanding of practice and pedagogy;
    An understanding of sustainable school improvement and the contribution effective teaching plays in this;
    An understanding of sustainable development and the role of education in building communities through the development of ethical leadership; and
    The skills of being a team player in a school and putting the development of others above that of oneself.

    Apply via :

    krb-xjobs.brassring.com

  • Consultancy – Creative Expert

    CFYE Overview:

    The Challenge Fund for Youth Employment (CFYE) is a 7-year and €134 million programme funded by the Netherlands Ministry of Foreign Affairs, that aims to create a prosperous future for 230,000 young women and men in the Middle East, North Africa, Sahel & West Africa and Horn of Africa regions. The Fund will be supporting initiatives in 12 focus countries that will offer youth, in particular young women, opportunities for work that is demand-driven and productive, offering a stable income and safe working conditions, and that is contributing to their personal development and social protection.
    The portfolio of projects is selected from business cases that were proposed by private sector, civil society and knowledge institutions. Each business case has outlined scalable solutions for creating more and better jobs and income generating opportunities for youth. Solutions in particular focus on an integrated approach that addresses the shortcomings on the demand side (jobs) and supply side (skills) and bridging the mismatch between these two in the labour market.

    Assignment Overview:

    In Kenya, one of the sectors that we are working with is the creative sector with three implementing partners implementing various projects targeting creatives. The IPs include United States International University (USIU), Swahili Pot Foundation and Kenya Private Sector Alliance (KEPSA) in partnership with Twiva. While we have witnessed great results, over the last one year, the creative sector has several challenges that has necessitated CFYE to think of onboarding an experienced expert in the Kenyan creative sector ecosystem. Some of the challenges that the IPs are facing include but are not limited to partnerships, data collection and impact measurement which have affecting the achievement of the set job outcomes and other deliverables.
    The purpose of this assignment will be to work closely with the 3 IPs to review the current challenges they are facing and develop interventions that will address the challenges.  This support will be instrumental in structuring a framework of how the IPs can continue to implement the projects successfully.

    Specific Activities & Deliverables:

    Evaluating the program functions of the three IPs including but not limited to:

    Project design- this will include review on the efficiency and effectiveness the process of planning a project’s objectives, structure, tasks, and deliverables and deciding on the definition of done.
    Review of the three CFYE job pathways (Create, Match and Improve) and its strategic fit in achieving the job outcomes within the projects
    Partnerships- Review the current partnership strategy with the goal of reviewing and improving it and providing the relevant linkages   
    Strategic support to the IPs including institutional support to the IPs where that is required.
    Monitoring evaluation, learning (MEL) and how IPs can effectively collect data that is required by CFYE.

    Deliverables:

    Provide a workplan per IP of how the assignment will be rolled out and support offered.
    Hold strategic coaching sessions with IPs program staff or leadership team that will focus on potential solutions to challenges faced
    Final business diagnostic report that will among other things summarize the findings and providing a roadmap for continuous implementation beyond the consultancy period.

    Level of Effort:

    Up to level of effort (LOE) of 30 days over a period of 4 months (February 2024-May 2024)

    Required Qualifications:

    A bachelor’s degree in communication, Multimedia Arts, Graphic Design, or any other related field.
    Demonstrated experience in senior management roles in a creative organization.
    Demonstrated experience in offering business advisory and business diagnostics to creative sector companies in Kenya.
    Must be willing to physically conduct the assessment at the IPs premises.
    Strong interpersonal skills.
    Excellent attention to detail and ability to effectively and efficiently perform multiple tasks and balance competing priorities while meeting timelines.

    Apply via :

    palladium.csod.com

  • Director of Programmes & Learning

    The Director Programmes & Learning (DPL) leads the strategic development, implementation, quality assurance and technical learning for Womankind’s portfolio of partnership programmes including grant making in our focus countries, in line with our organisational strategy – Our Feminist Future.
    As a member of the senior management team the DPL works closely with the Director Policy & Communications, Director Fundraising & Marketing and Director Finance & Resources, under the leadership of the co-CEOs to contribute to the overall leadership and strategic direction of the organisation.

    Responsibilities

    Strategic leadership

    To work with the leadership team on strategic level policy, planning and systems development in relation to Womankind’s programmes, partnerships, financing, learning and sustainability.
    To lead the development and delivery of an effective feminist partnerships sub- strategy, aligned with organisational strategy.
    Lead the development of and manage the annual budget, and mid-year forecasts for the Programmes & Learning team including oversight of restricted and designated expenditure.
    Engage with Womankind partners in our focus countries to ensure our programmes and grantmaking are grounded in in their realities and contexts.
    Work with the SMT to ensure a strategic, planned, effective and integrated approach across Womankind’s work.
    As an SMT member engage with and report on performance against programmes and grantmaking plans to the Board of Trustees.

    Organisational and team leadership

    Lead, manage, support and develop the Programmes & Learning team, in a hybrid/flexible working environment in line with our feminist values and ways of working, our wellbeing strategy and strategic goal to value our team.
    Ensure team members have relevant skills and knowledge and share learning across the organisation.
    Support timely and effective planning and decision-making at staff, SMT and Board levels.
    Play a key role in rolling out Womankind’s strategy through planning and implementation in the functional areas you lead.
    Represent the Programmes & Learning team and contribute towards the leadership and strategic direction of Womankind as a member of the SMT.

    Design and implement projects, programmes and Flexible Funding initiatives

    Work with the Programmes & Learning team to motivate and support the design and delivery of small, medium and large partnership projects and programmes.
    Work with the Fundraising & Marketing team on major funding applications, including undertaking technical review and sign off. This includes input into the development portfolio and emerging plans in cooperation with the Fundraising & Marketing team to support their work to match funding opportunities with Womankind and partner priorities.
    Responsible for overall program management of key Womankind programmes/projects ensuring donor and internal compliance and technical quality assurance.
    Take principal responsibility for the delivery of results from programmes and grantmaking within the Programmes & Learning team portfolio.
    Lead and provide oversight for the Movement Strengthening Fund and Strategic Partner Support Grants to ensure that they remain relevant and responsive to partner needs. In addition, ensure that grantmaking implementation is informed by the best practices of flexible funding, shifting power and decolonisation approaches.
    Work with the Policy & Communications team to provide strategic and practical input on projects and programmes where relevant and appropriate.
    To work with SMT colleagues on compliance with quality assurance processes with regard to management of the programmes portfolio.

    Communications, representation, networking and profile building

    Identify and engage in opportunities to further develop Womankind’s reputation and profile in relation to programmes and partnerships approach.
    Represent Womankind to external audiences, including meetings with policy and decision-makers, academics, donors, journalists and peers at national and international levels.
    Participate in UK-based and international NGO and women’s movement networks and to develop, cultivate and maintain strong relationships.
    Act as a key spokesperson for Womankind.

    Learning, monitoring and evaluation

    Ensure development and maintenance of appropriate monitoring, evaluation, dissemination and learning processes and resources for Womankind’s programmes, partnerships and grantmaking work.
    Work closely with colleagues to facilitate the exchange and sharing of learning with partners, peers and other stakeholders.
    Lead, motivate and support development of new ideas and innovative initiatives in feminist approaches to evidence building.
    Measure and report regularly on performance against strategic and operational plans to the co-CEOs and Board of Trustees.

    Values and Behaviours

    The ideal candidate must be committed to the mission, vision, values and aims of Womankind Worldwide as it works towards a feminist workplace which is fit for the future and o supports our staff equitably across our locations.
    All posts are expected to contribute towards developing a supportive working environment, to demonstrate a commitment to inclusion, professionalism and respect, transparency and accountability and to uphold quality standards as outlined in policies and procedures, and in compliance with Womankind Worldwide’s 2030 Strategy.

    Reporting Structure

    Line management responsibility for five team members: Impact and Learning Advisor; Program Manager: Movement and Network Strengthening; Advisor/Advocate: Afghanistan; Program Manager: Innovation & Partnerships; and Program Manager: AWESOME
    Reports to Co-CEOs

    Key relationships

    Internal

    Works closely with Senior Management Team colleagues
    Works across Womankind’s staff and Board of Trustees as part of our cross-team approach

    External

    Diverse Women’s Rights Organisations and feminist movements
    Civil Society Organisations and networks
    UN Agencies
    Institutional Donors

    Person Specification

    Essential Experience and Skills

    Established feminist leader with experience of working with women’s rights organisations and feminist movements, human rights and international development networks or coalitions in the UK and internationally, including demonstrable commitment to feminist analysis and practice.
    Extensive experience of leading and delivering large scale, strategic, complex and high impact transformational policy and programmes initiatives for the promotion of women’s human rights and gender equality.
    Experience of leading development, managing and implementing an organisational programmes and partnerships portfolio.
    Experience of securing funding from international statutory and institutional funders and large trusts and foundations.
    Experience of development and implementation of grantmaking strategies, with particular focus on flexible funding.
    Direct experience of living in, and/or working with women’s rights organisations, women’s movements and civil society organisations in the majority world including in Africa and/or South Asia.
    Experience of working successfully with a range of partners, including women’s rights organisations, INGOs, consultants, academic institutions, think tanks, government departments and other potential allies.
    Demonstrable experience of project design and management and of working with multi-disciplinary teams on programmes and grantmaking.
    Significant experience of managing, developing and motivating a team within a remote/hybrid working environment including strong people management skills, supporting staff wellbeing and performance management.
    Strong understanding of funding landscape for WROs and feminist movements specifically quality funding and grant making.
    Experience of working within a Senior Management Team, operating at Board level.

    Apply via :

    careers.womankind.org.uk

  • Graduate Trainee

    The graduate internship is part of IPA’s Africa graduate trainee program which seeks to build a pipeline of researchers within IPA sector programs such as Health, Agriculture, Education, Financial Inclusion, Governance, Peace and Recovery, Small and Medium Enterprises or Social Protection), and is open to students who are interested in developing further in a research track career. The graduate trainee under the overall guidance of the Country Director in Kenya and directly reporting to the Research Manager, will undertake differen t tasks in the ACCHV project that will equip him/her with skills in evidence -based research to contribute to the production of research publications and to turn evidence into better programs and policies for the poor.

    Responsibilities

    60%
    Liaise with the Principal Investigators and Research Manager in the design of survey questionnaires.
    Work with the data manager to program survey tools using
    SurveyCTO, high-frequency checks and data flows.
    Develop data collection and data quality assurance protocols.
    Plan and supervise survey implementation, quality assurance, data cleaning, data analysis and other activities related to rigorous impact evaluation implementation.
    40%
    Assist in managing relationships with donors, partners organizations and lead researchers.
    Assist the lead researcher in data analysis and in writing the final paper.
    20%
    Attend the weekly PI calls for the project and contribute accordingly.
    Attend the monthly PI meeting and keep the PI and Research Manager apprised of their professional development on the project.

    Qualifications

    Required

    Have an interest in one of IPA’s sector program areas. Knowledge and experience in health is required on this project
    Driving Results: Applies required technical knowledge and skills to achieve expected outputs
    Be enrolled/holder of a doctorate or master’s degree in the fields of economics, social sciences, public policy or a related field. (A PhD candidate is preferred for this project)

    Preferred

    Excellent management and organizational skills along with strong quantitative skills

    Apply via :

    .org

  • Research Fellows (Social Science)

    Main duties and responsibilities

    Lead a desk review and co-facilitate systems mapping of drivers and processes associated with malnutrition and morbidity surges in communities
    Lead a desk review of community-based actions that can address surges and build community health system resilience
    Co-develop a Community Health Systems Resilience Analysis toolkit (to include a diversity of participatory systems and community-based methods)
    Training and supervision of field assistants Data collection from the piloting of the toolkit
    Qualitative data analysis
    Authoring and co-authoring policy reports and scientific publications
    Engage in wider CLARE programme activities
    Contribute to the development of proposals and expressions of interest for future funding

    About you

    Essential

    Education: PhD or equivalent qualification/experience in social sciences, international development, humanitarian studies, health, nutrition, geography or other related field of study.
    Skills: Confident in qualitative research methods, data collection and analysis; strong problemsolving, analytical and critical thinking skills; curiosity and an ability to provide theoretical and conceptual inputs; excellent written and verbal communication and facilitation skills; proficiency in qualitative data analysis coding and software (e.g. Nvivo); and a track record of writing and publishing.
    Attributes: A burning ambition for your research to have a major societal impact; self-motivated; detail-oriented; and able to work independently and as part of a team.
    Languages: Fluency in English (reading, writing, and speaking)

    Please submit your CV/resume (including at least two referees), cover letter, and an example of your writing that demonstrates your research and writing skills to info@whatworks.co.ke and leah.mugo@whatworks.co.ke by close of 6 January 2025.

    Apply via :

    info@whatworks.co.ke

  • Postdoctoral Scientist-Energy and Climate Modelling – SEI Postdoctoral Scientist- Water Systems- SEI

    Overview

    The position holder will conduct research on energy, climate change and air quality supporting African countries to develop policies, strategies and action plans for energy, climate change and air quality and supporting integrated planning for water-energy-food (WEF) nexus analysis. A major role for the position holder will be to undertake emissions modelling using SEI’s LEAP (Low Emission Analysis Platform) tool, and other and other energy, air quality and climate modelling and management tools. The position holder will also be involved in policy engagement at national and African level, and contribute to capacity building activities, including training while also providing scientific advice to policy makers, local communities, and private sector actors.
    Duties and responsibilities

    Research, policy, and capacity development tasks

    Lead the Centre’s research on energy, air pollution and climate modeling using the LEAP (Low-Emissions Analysis Platform) tool and other energy and air pollution modeling tools to quantify current and projected energy supply and demand, air pollutants and greenhouse gases across different sectors, considering drivers of change, including social and macro-economic drivers;
    Lead and coordinate internal and external capacity-building initiatives, including coordinating training and providing technical support for users of SEI’s Decision Support Tool (LEAP) for energy, air pollution, and climate modeling;
    Lead projects, including coordinating project teams, and contributing to research design, data collection and archiving, data analysis, writing of publications, and dissemination of findings through seminars, workshops, conferences, and other public outreach activities;
    Support the Centre’s engagement in key policy processes on air quality and climate change, including implementation of the United Nations Environment Assembly (UNEA) resolution 3/8 on preventing and reducing air pollution, the United Nations Framework Convention on Climate Change, the Paris Agreement, the African Ministerial Conference on the Environment (AMCEN), among others, at the national, regional and global levels;
    Provide thought leadership on sustainable energy, air pollution, and climate modeling by identifying, analysing, and proposing actions by SEI to respond to emerging environment and development issues related to sustainable energy, air pollution, and climate change at the global, regional, and national levels;
    Contribute to the formulation and implementation of the Energy and Climate Change Programme’s work plan, including budget preparation, programme design, knowledge management, and implementation of research projects;
    Supervise postgraduate students and contribute to teaching and training at universities that have partnership arrangements with SEI.

    Project specific tasks

    Lead emissions modelling to support SEI’s work on Greenhouse Gas (GHGs) and Short Lived Climate Pollutants (SLCPs), including the Africa Methane Community of Practice (AmCoP) and the development of methane roadmaps in Gabon, Senegal and Chad
    Provide support to the development of Africa Clean Air Programme (ACAP)
    Undertake climate modelling and development of scenarios for the project “Applying the Water-Energy-Food Nexus to Promote Ecosystem Based Adaptation in the Ewaso Ng’iro North River Catchment, Kenya.”
    Support the implementation of the EU funded project ONEPlanET (OpeN source Nexus modelling tools for Planning sustainable Energy Transition in Africa).
    Work on existing and new projects as assigned by the supervisor.

    Business development

    Lead and/or support the preparation of project concept notes, research proposals, and grant applications in accordance with SEI strategic objectives.

    Requirements

    Ph.D. degree in energy, engineering, environmental science, climate science, atmospheric chemistry, or relevant interdisciplinary studies;
    Research experience in energy, climate and air pollution modeling. Experience and skills in using SEI’s Low Emission Analysis Platform (LEAP) will be an added advantage;
    Research, policy, and capacity development experience in climate and air quality management, and related areas preferably applied research that informs policy and decision-making in the African context;
    Knowledge and understanding of energy, climate, and air quality policies in related sectors;
    Experience in communicating scientific information to a range of different audiences;
    Excellent interpersonal and communication skills, experienced in working with multicultural and multidisciplinary research teams
    Fluency in English or French is a requirement, and strong ability in one or more additional international language(s), with excellent writing skills.

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    Use the link(s) below to apply on company website.  

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  • Relationship Officer – Asset Finance Customer Service Officer- Asset Finance

    Reports to: Head Asset Finance

    Location: Head Office

    Increase revenue for the Bank by ensuring Asset Finance and Insurance Premium Finance Products are optimally marketed bank-wide.
    Support implementation of relationship strategies aimed at fostering and maintaining cordial business relationship between the Bank and its customers, potential customers, motor vehicle dealers as well as the Insurance Companies, Insurance Brokers and Agents for Insurance Premium Finance business.
    Provide regular feedback on marketing intelligence and competitor analysis with the view of enhancing brand value of KB Asset finance and KB IPF products as well as profiling KB bank as a key player in these key lines of business.
    Facilitate implementation of marketing strategies aimed at increasing business volumes, revenues and market share of both KB Asset finance and KB IPF products.
    Enhance dealers/ customer satisfaction, loyalty and retention, attract new potential clients and maintain good relations with dealerships, insurance companies and brokers through the provision of quality customer service and efficient service delivery.
    Facilitate product training to relationship teams and dealer representative channels

    Responsibilities

    SALES, SERVICE AND CUSTOMER RELATIONSHIP MANAGEMENT

    Managing and leading Customer Relationship

    Managing all Asset Finance customer relationships, dealing with issues proactively and reactively
    Working in close cooperation with Relationship Teams, to provide a world-class Asset Finance offering to customers
    Managing dealer, Insurance Companies and supplier relationships
    Making product presentations/ proposals to prospective customers

    Deal structuring

    Supporting Relationship Teams, structuring deals to best advantage for the Bank and customers
    Negotiate transactions with customers.
    Structure asset finance facilities to suit customer needs.

    Sales

    Delivering excellence in sales, developing new leads from outside the Bank
    Using the existing corporate network to maximize sales to Bank customers
    Performing to plans as agreed, to drive profitability and increase market share
    Developing the profile of KB Asset Finance
    Developing and maintaining a Sales database
    Maintaining a hit list and sales deal pipeline
    Achieving the Asset Finance targets as set
    Driving the growth of the Asset Finance book and income
    Leverage on the bank’s branch network to drive sales
    Support marketing of special dealer schemes
    Enhance repeat business by marketing to customers about to liquate their facilities

    Liaison with Relationship Teams

    Support Business Teams in the development and implementation of new Asset Finance products and services
    Hosting customer meetings to sell Asset Finance & IPF, to ensure maximum structuring benefits are achieved
    Training and development, coaching of corporate and retail staff to ensure awareness of Asset Finance

    Relationship building

    Building relationships across the business, both internally and externally
    Liaising with staff at all levels up to support asset finance business
    Building relationships with KB Sales team to encourage sales of the product set
    Maintaining good relationship with motor vehicle dealers
    Ensure outstanding issues between the dealer and the bank are quickly resolved

    BUSINESS MANAGEMENT

    Risk Management

    Managing own portfolio of the Asset Finance & IPF, ensuring that risk profiles (book mix) are managed by sales of the correct products within approved risk management criteria
    Working in close relationship with Credit Department and Relationship Teams in processing AF credit applications
    Support Business Teams pursue appeal to Credit Department on deserving cases that may have been unfairly declined
    Coordinate with Credit Department to ensure applications are processed within agreed TAT and escalate violations to the Head of Business.

    Training & development

    Responsibility for training and development for Business Development relationship managers
    Responsibility for the training and development of other Bank staff
    Training asset finance product to motor vehicle dealers
    Training asset finance product to Business Bankers and Branch Managers

    OPERATIONAL MANAGEMENT

    Administration

    Monitoring functions to ensure smooth running of day-to-day operations
    Ensure complaints procedures, queries, escalation dealt with effectively
    Carry out physical checks of financed assets

    Reporting

    Adherence to monthly reporting requirements and deadlines and any other ad hoc reports as per the demand.
    Identifying issues and escalating appropriately

    Profit center

    Responsibility and accountability for the unit’s cost center and budget

    Documentation

    Work in close cooperation with the Business teams to ensure all necessary documentation is completed and all the procedures have been adhered to prior to AF undertaking/ drawdown.

    Checks

    Responsibility for adherence to Policy & Procedures
    Asset Register maintained and correct
    Reconciling records with registration documents
    Undertaking periodic checks to ensure adherence with Policy & Procedures
    Verification that corrects deal procedures are undertaken
    Responsibility for adherence with IT security procedures
    Responsibility for giving input to update the AF policy document
    Participation in AF & IPF projects

    Arrears and PAR Management

    Work in close cooperation with Business teams and Risk to ensure that impairments and losses are kept at a minimum
    Ensure recoveries for own portfolio are done daily and maintain the NPL to below set targets

    Qualifications

    A university degree in a Business-related area.
    Experience in Marketing and Sale of Asset Finance.
    Experience in Customer service/Relationship Management.
    A thorough knowledge of SME Products, Other KB products and services, and extensive Banking Industry knowledge.
    Excellent interpersonal and negotiation skills with the ability to network, generate new business and develop strong business relations.
    Strong leadership skills with demonstrated competence in championing high performance management.
    A good understanding of risk, credit policies and procedures.
    Excellent Planning and organizational skills coupled with very strong communication and questioning skills

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    Use the link(s) below to apply on company website.  

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  • Sales Representatives- Kakamega Sales Representatives- Kisumu Sales Representatives- Meru Sales Representatives- Nanyuki Sales Representatives- Kitengela Sales Representatives- Mombasa Sales Representatives- Nakuru Sales Representatives- Thika Sales Representatives- Eldoret

    QUALIFICATIONS

    Business Management course (or equivalent) with retail experience
    Experience in direct client interactions both in- person and via platforms like WhatsApp.

    go to method of application »

    Deadline for application: Friday 20th December, 2024 All submissions must come through our email recruitment@denriafrica.co.ke

    Apply via :

    recruitment@denriafrica.co.ke